Total 45 Product Safety Manager inCyberjaya job vacancies in PR / Media / Communications category in The United States of America

ACCOUNT MANAGER   

The Account Manager plays a crucial role as a bridge between the agency and its clients. This position involves managing client relationships, understanding the client's needs, and ensuring the successful execution of communication campaigns. This role requires the person to have great project management skills, coordinating with various internal and external teams to deliver high-quality output and maintain client satisfaction. 
 
Key Responsibilities  

• Client Liaison: Address client concerns, serve as a client advocate within the agency, and consistently seek feedback to improve client satisfaction.  
• Campaign Management & Project Coordination: Develop and manage detailed project plans, monitoring campaign performance, and foster collaboration among teams for successful campaigns. Stay updated on marketing trends and conduct post-campaign assessments to drive improvements aligned with the client's objectives.
• Project Quality Assurance: To review deliverables against scope and to ensure quality of deliverables meet expectation.  
• Budget Management: Establish and maintain a comprehensive budget tracking system, offering cost-effective solutions, contingency planning, and transparent communication with client to ensure campaign spending remains within budget constraints.  
• Reporting & Communication: Ensures timely and concise client communication, actively seeks feedback for transparency improvement, conducts regular strategy reviews to align long-term goals.
• Problem Solving: Resolves issues and conflicts, collaborates with clients and teams to prevent root causes, and continually refines the resolution process through feedback, maintaining a positive client-agency relationship by conducting follow-ups and proactive issue tracking.  
• Creative Briefing: Client involvement in the creative process, supports the creative team with style guides, collaborates & organizes brainstorming sessions with creative team, maintains a feedback loop with the creative team, and updates brief templates for streamlined efficiency. 
• Market Research & Industry Knowledge: Keeping informed about industry trends, market conditions, and competitors, conducting research and analysis to offer clients strategic insights and recommendations.

Skills 

• Proven work experience in client servicing or account management within an advertising agency or marketing firm.  
• Strong understanding of marketing and advertising principles, campaign management, and digital marketing trends.  
• Excellent communication and presentation skills with the ability to effectively convey complex ideas to clients.  
• Demonstrated project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.  
• Proficiency in using Microsoft PowerPoint, Words and Excel.
• Able to utilize digital analytics knowledge  
• Exceptional interpersonal skills and the ability to build rapport with clients and internal teams.
• A proactive and solution-oriented approach to problem-solving.  
• Flexibility to adapt to changing client needs and work in a fast-paced environment 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities

We are an award winning boutique PR & Digital agency made up of a dream team of talented  and result-oriented individuals. We have collective experience in Food & Beverages, FMCG, Entertainment, Lifestyle, Retail, Automotive, Corporate, Property, Technology and Medical industries. We are expanding, and this will be a great opportunity for students majoring in Communication Studies / Mass Communication/ Public Relations / Media Studies and Marketing to learn and gain as much experience needed in the Public Relations industry. We believe in “keeping it real” , and our doors are open to welcoming enthusiastic, passionate team players to join us on this exciting journey up!

 

Responsibilities

• Develop and lead digital media engagement strategies which includes guidelines, objective & procedures by identifying the right target audience and social impacts.
  Identifying monitoring tools, integrating the interactive media into the business strategy and maintain good rapport with social media organizations, influencers and analysts.
• Collaborate with other entities (media/customer relations), to manage reputation, identify key players and coordinate actions.
• Lead innovation and transformation in how content is delivered to our target customers and to demonstrate true digital creative marketing leadership and bring the vision of us and our clientele to life.
• Oversee digital projects and ensure smooth operation for all digital tools and applications (e.g. website, blogs and social media)
• Train internal teams to use digital technologies
• Create and manage online advertising campaigns.
• Research and identify new social networks to reach our target customers.
• Use audience insight and analytics to continuously improve the user experience
• Manage and synergize the various areas within the digital and put systems and processes in place for the team to follow (SOPs)
• Manage all social media channels, campaigns (including e-mails) to sustain an engaging audience experience and to increase audience satisfaction.
  Includes but not limited to planning, developing, implementing and managing the overall digital marketing strategy for company and clients.
• Monitor, research and analyse social media trends, ad revenue and web visitor data, to improve social media presence and campaign efficacy.
• Business development – organically within the clientele and new clients as per the KPIs set by the Managing Director

Requirements

• Possess at least a certification in Communications/ Marketing/ Media Studies or equivalent.
• At least 5 years of related working experience in digital media platforms and / digital agencies
• Experience in copywriting, content creation, client servicing, digital analytics, digital ad buys and brand marketing.
• Required skills : managed various social media platforms such as Facebook, Instagram, Twitter
• Ability to multitask and communicate effectively with team members to reliably carry out projects.
• Ability to work well independently and as a team, as well as able to meet tight deadlines.
• Good command of spoken and written English and Bahasa Malaysia.
• Good attitude and ability to work well under stress is a MUST.
• Willing to work on extended hours when necessary.

Perks & Benefits

• Employee equity
• Commission and bonus
• Central location
• Personal leave
• Open culture
• Personal development opportunities

我們是一家屢獲殊榮的精品公關和數位機構，由一支由才華橫溢、注重結果的個人組成的夢想團隊組成。我們在食品和飲料、快速消費品、娛樂、生活方式、零售、汽車、企業、房地產、科技和醫療行業擁有集體經驗。我們正在擴大規模，這對於傳播研究/大眾傳播/公共關係/媒體研究和行銷專業的學生來說將是一個學習和獲得公共關係行業所需經驗的絕佳機會。我們堅信“保持真實”，我們敞開大門歡迎熱情、熱情的團隊成員加入我們，踏上這段激動人心的旅程！

職責

• 透過確定正確的目標受眾和社會影響，制定和領導數位媒體參與策略，包括指南、目標和程序。
  確定監控工具，將互動媒體整合到業務策略中，並與社群媒體組織、影響者和分析師保持良好的關係。
• 與其他實體（媒體/客戶關係）合作，管理聲譽、識別關鍵參與者並協調行動。
• 在如何向目標客戶交付內容方面引領創新和變革，展示真正的數位創意行銷領導力，將我們和客戶的願景變為現實。
• 監督數位專案並確保所有數位工具和應用程式（例如網站、部落格和社交媒體）順利運行
• 培訓內部團隊使用數位技術
• 建立和管理線上廣告活動。
• 研究並確定新的社交網路來接觸我們的目標客戶。
• 利用受眾洞察和分析來持續改善使用者體驗
• 管理和協同數位化中的各個領域，並將系統和流程落實到位以供團隊遵循（SOP）
• 管理所有社交媒體管道、活動（包括電子郵件），以維持引人入勝的受眾體驗並提高受眾滿意度。
  包括但不限於為公司和客戶規劃、開發、實施和管理整體數位行銷策略。
• 監控、研究和分析社群媒體趨勢、廣告收入和網路訪客數據，以提高社群媒體影響力和活動效果。
• 業務發展 – 根據總經理設定的 KPI 在客戶和新客戶中有機發展

要求

• 至少擁有傳播/行銷/媒體研究或同等學歷的認證。
• 至少 5 年數位媒體平台和/數位代理商相關工作經驗
• 擁有文案寫作、內容創作、客戶服務、數位分析、數位廣告購買和品牌行銷的經驗。
• 所需技能：管理各種社群媒體平台，例如 Facebook、Instagram、Twitter
• 能夠處理多項任務並與團隊成員有效溝通，以可靠地執行專案。
• 能夠獨立和團隊合作，並能夠在緊迫的期限內完成工作。
• 良好的英語口語和書寫能力以及馬來語。
• 良好的態度和在壓力下良好工作的能力是必須的。
• 必要時願意延長工作時間。

津貼和福利

• 員工股權
• 佣金和獎金
• 中心位置
• 事假
• 開放文化
• 個人發展機會

888 Boardway Pty Ltd is Sydney’s Go-to Daily Flower Delivery Service. The business hosts events including weddings, corporate events, birthday parties and more at their venue. It designs fresh daily flower arrangements for delivery to Sydney and Surrounding suburbs. It is now looking for an experienced Event Manager to join the team at 888 Boardway Pty Ltd. The Event Manager will plan and organise events from start to finish including developing event concepts, setting objectives, creating budgets and establishing timelines, oversee setup, layout and logistics, and coordinate suppliers and vendors to procure necessary equipment, services and supplies for events such as catering, audio-visual equipment, decorations and transportation. The Event Manager will create and manage event budgets, track expenses, negotiate costs and ensure that events stay within budgetary constraints. The Event Manager will coordinate all logistical aspects of events, including transportation, lodging, signage, security and staffing ensuring that all logistical elements are executed smoothly and efficiently.

The successful candidate will have:
?AQF Associate Degree, Advanced Diploma or Diploma or at least 10 years of experience in the field
?Works well in a team
?Leadership skills
?Has a friendly and positive personality
?Confident, competent and self motivated and outgoing
?Excellent communication skills

The salary for this position will be $75,000 per annum.

About the Role:  
We are looking for an expert in media and communications to drive growth in Dairy Australias engagement with national and regional media.  
As Media Manager for Dairy Australia, youll be responsible for the development, implementation and management of Dairy Australias media strategy, approach to thought leadership and speech writing.  
Reporting to the Head of Communications, youll work cross-functionally with our national team and eight regional locations, and communicate to our key stakeholders - farmers, industry and the broader community. 
You will be driven, forward thinking and a great planner, ensuring alignment with key organisational and industry priorities. 
From a media perspective, you will be responsible for both proactive and reactive media relations, key message development, briefing key spokespeople, and measuring success.  
Youll also develop and deliver our approach to thought leadership, with the view to providing value to our ... Click here to view more detail / apply for Media Manager

Company Description

Incorporated in 1991, we have more than 30 years of experience in book publishing for Children, Education, General and Christian titles.

Role Description

This is a full-time on-site role for a Publishing Manager located in Singapore. The Publishing Manager will oversee all aspects of book publishing including business development, manuscript acquisition, editorial work, book design and layout, printing, and distribution. They will work closely with distributors, authors, editors, and production staff to ensure that projects are completed on time, within budget, and to the highest quality standards. The ideal candidate will potentially be the General Manager of the Company over time.

Responsibilities

• Oversee the entire publishing process, from brainstorming and ideation to writing, editing, and proofreading
• Edit and review the work done by the Editorial team to ensure accuracy, consistency, and adherence to Company’s guidelines
• Responsible for planning, developing, and executing the editorial strategy and vision of a publication
• Maintains an exceptional high level of quality and accuracy in every book
• Responsible for the coordination and administration of the entire publication process for books, including sourcing and managing relationships with stakeholders (designers, translators, printers etc)
• Manages the books budget, P&Ls, and finances; meets established revenue goals
• Manages all book publishing operations such as inventory, reprints, and revisions
• Negotiating contracts and licensing agreements with authors, distributors and vendors
• Work closely with sales & marketing, logistics & warehouse, finance department to ensure a cohesive and coordinated approach to publishing projects

Qualifications & Experience

• Bachelor's degree in English, Journalism, Communication, Business or a related field
• Minimum of 5 years of experience in book publishing
• Excellent project management skills with the ability to prioritize tasks and meet deadlines
• Strong communication, interpersonal, and leadership skills
• Meticulous attention to detail
• Thorough understanding of the publishing industry and market trends
• Familiarity with publishing software such as Adobe Creative Suite
• Experience in marketing and promoting books
• Commitment to diversity and inclusivity in publishing
• Experience in Business Development is necessary with strong market presence
• Strong product management capability
• Good business financial acumen
• Team leader and builder
• Profit and Results driven
• Strong value systems in alignment with Company’s shareholders

1. Event Planning: Collaborate with clients to understand their event objectives and requirements. Develop comprehensive event plans, including timelines, budgets, and logistics.
2. Vendor Management: Source and manage relationships with vendors, including venues, caterers, decorators, and audiovisual teams. Negotiate contracts and ensure all vendors deliver according to specifications.
3. Budgeting and Financial Management: Create and manage event budgets, tracking expenses and ensuring events are delivered within budgetary constraints.
4. Team Coordination: Lead and motivate event teams, including event coordinators, technicians, and support staff. Delegate tasks effectively and ensure everyone is aligned with event goals.
5. Logistics and Operations: Oversee all logistical aspects of events, such as setup, registration, signage, and transportation. Ensure smooth operations during events, troubleshooting any issues that may arise.
6. Client Communication: Maintain regular communication with clients, providing updates, addressing concerns, and seeking feedback to enhance future events.
7. Event Marketing: Collaborate with marketing teams to promote events, develop promotional materials, and maximize attendance and engagement.
8. Post-Event Evaluation: Conduct post-event evaluations to assess the success of events, gather feedback from participants, and identify areas for improvement.

If you are passionate about creating unforgettable experiences and thrive in a fast-paced, dynamic environment, we invite you to apply for the role of Event Manager and be a part of our team!

Developing a personal sales pipeline for potential events and projects through cold calling, following up on leads provided by the Events director and account servicing

· Experience organizing and coordinating live events

· Experience managing talent or speakers

· Organized and detail-oriented

· Excellent communicator in professional and business settings

· Able to task management in a high stress environment

· Tight Profit and Loss Management on Financial file to ensure all costs are accurate and accounted for

Pre-Event planning and project management

· Brainstorming and implementing event plans and concepts.

· Handling budgeting and invoicing.

· Liaising and negotiating with vendors.

· Negotiating sponsorship deals.

· Handling logistics.

· Updating senior management

· Managing branding and communication.

· Developing event feedback surveys.

· Obtaining permits.

· Handling post-event reports

. Proficient in both English and ChineseE

We are looking for a Social Media Account Manager who is passionate about combining marketing and social media management skills to help brands acquire a strong online presence. He or she will be responsible for the creation of social media campaigns and strategies, including budget planning, content ideation, and implementation schedules.

The Social Media Account Manager is responsible for all aspects of the client's social campaigns, including initial planning, implementation, monitoring, optimization, analysis and reporting. He or she is responsible for the day to day progress of clients’ social media campaigns and ensuring timely completion and success of related tasks.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home / Report to office 3 days per week

Responsibilities:

• Able to create social media campaigns and strategies, including budget planning, content ideation, and implementation schedules
• Ability to strategize and distribute engaging written, graphics and video content
• Ensure brand consistency in marketing and social media messages by working with various team members and external partners
• Collect audience data and analyze interactions and visits, using this information to create comprehensive reports and improve future marketing strategies and campaigns
• Report progress and discuss recommendations with the clients and team members
• Strengthen brands’ presence on existing platforms including Facebook, Instagram and LinkedIn
• Research and monitor the activity of competing brands
• Research the latest trends and best practices to stay up to date on social media developments and tools
• Constantly test, optimize and analyze campaigns and projects based on specific KPIs

Requirements:

• STRICTLY Singaporean or PR holder only
• Experience in a social media related role
• Agency experience is preferred
• Great with client management
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Job Purpose:

Promote and sell media products and services offered by the Company. Maintain and expand customer base in a bid to achieve sales targets set by the Company.

Job Duties:

• Experience in F&B and travel industry.
• Generate new business by expanding existing accounts
• Effectively managing existing client relationships to retain revenue
• Use relevant marketing tools and platforms such as Google Analytics to understand clients’ digital marketing performance and propose solutions to clients
• Obtain new accounts through new leads, cold calls, existing relationships, promotional events, or other sources
• Partner collaboratively with channel partners to understand their business and creatively adopt programs to drive new revenue, and expand business partnerships
• Evaluate and prepare business plans for key accounts.
• Manage accounts through entire sales process; business development, prospecting, and specifications through contract negotiations, signing, and post-sales support
• Deliver an accurate weekly, monthly & quarterly pipeline reports and business forecast
• Work to maximise sales and meet targets in the short and long term

Skills and Qualifications:

• Associate’s or Bachelor's Degree in Business, Marketing, or a Related Field;
• Proven tracked record in Media Sales;
• Experience in Customer Service and Account Management
• Great Presentation Skills
• Outgoing Personality, Excellent Interpersonal Skills, Persuasiveness, Likeability, Confidence, Listening, Resilience, Creativity, Adaptability, Organisation, Detail-Orientated, Multi-Tasking & Reliability
• Bilingual

An award-winning marketing agency in London seeks an experienced PR professional to join their media relations team. Known for launching iconic restaurant and hospitality brands, they offer a creative and progressive culture focused on teamwork and client satisfaction.

Job Description
We are looking for a Senior Account Manager or Account Director to spearhead integrated PR and influencer campaigns for the agency's food and beverage clients. This high-impact role involves developing strategic plans to secure top-tier media placements and generate buzz for new dining concepts.
Responsibilities

- Secure feature coverage across print, online, broadcast, and social platforms
- Manage influencer partnerships and high-profile events/activations
- Deliver metrics-driven results and coverage that shapes brand narratives
- Direct end-to-end media strategy and creative campaign development
- Guide junior staff on accounts and contribute to team innovation
- Provide strategic counsel to lead PR on client accounts

Requirements

- Established media relationships across food, lifestyle, and trade outlets
- Experience managing teams and client counselling
- Passion for staying on top of dining and culinary trends
- Previous experience overseeing PR strategy for restaurant/hospitality brands is essential
- Strong writing skills and strategic thinking abilities

Perks

- Salary up to £50K DOE
- Flexible working options
- Generous holiday allowance
- Regular team outings to experience London's vibrant food scene

If you have a proven track record in restaurant PR, and are ready to elevate client accounts, apply for this influential leadership position today.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Social Media Manager

Range: $900 - $1200

Working Hours & Time Zone: 12 PM -8 PM PST

Job Description: Social Media Manager

Overview: We are seeking a skilled and experienced Social Media Manager to oversee the digital presence and engagement strategies for our brand. This role involves managing content creation, community engagement, and media planning across various social media platforms. The ideal candidate will be passionate about digital marketing, possess strong communication skills, and thrive in a collaborative team environment.

Responsibilities:

• Develop and execute social media strategies to increase brand awareness and engagement.
• Manage day-to-day content creation and scheduling for all social media channels.
• Monitor and respond to comments, messages, and inquiries promptly.
• Collaborate with the marketing and creative teams to ensure brand consistency.
• Plan and execute paid media campaigns, including budget allocation and performance monitoring.
• Stay updated with industry trends and incorporate best practices into social media strategies.
• Analyze social media performance metrics and provide regular reports to optimize strategies.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.
• 3+ years of proven experience in social media management.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, etc.) for content creation.
• Extensive knowledge of various social media platforms and their respective best practices.
• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Creative thinking and problem-solving abilities.
• Experience with social media management tools (e.g., Hootsuite, Sprout Social) preferred.

WOW Recruitment is excited to be recruiting a Senior Event Manager role with a full-service events agency based in North Sydney, as they expand their current team.


An established agency, with an International reach and talented team of event professionals, this could be the next step you?ve been looking for in your events career?


The agency can offer you a diverse annual calendar of events to work on ? conferences, launches, roadshows, tradeshows, employee engagement events, award shows and activations.


Clients span sectors including tech, automotive, professional services and cosmetics.


With a number of long-term accounts in their portfolio and a strong pipeline, they can afford to be selective with which pitches they go in for, which provides a stable platform for success for the agency.


Responsibilities


Leading delivery of major events in the agency?s portfolio
Client-facing responsibilities throughout event lifecycles
Supplier liaison
Budget management
Overseeing event logistics & operations,
... Click here to view more detail / apply for Senior Event Manager

The Konrad Adenauer Stiftung (KAS) is one of the political foundations of the Federal Republic of Germany. With its international activities and projects, KAS gives a substantial contribution to international cooperation and understanding. Its Rule of Law Programme Asia is dedicated to working with its partners towards the development of rule of law in the region. For more information about our work, please look at our website: https://www.kas.de/en/web/rspa.

We are hiring!

Social Media Manager

We are looking for a highly motivated self-starter to join the team of 20 colleagues at the foundation’s office in Lavender. As Social Media Manager, you will report to the Rule of Law Programme Asia’s Director, while independently planning, overseeing, and executing selected projects from our portfolio from ideation through to completion in the field of social media. You will interact with a wide range of internal and external stakeholders and carry the sole responsibility of transparent budget planning and financial accounting of your projects.

Responsibilities

• Conceptualise (budget and content), plan, organize and implement the RLPA’s social media strategy
• Plan and implement local, regional, and overseas social media, web site and blog activities - including images/photos and texts - of the RLPA
• Coordinate the RLPA’s (internal and) external communications
• Initiate, develop, maintain and deepen meaningful collaborative relationships
• Advise concerning current developments in the respective policy fields
• Other related duties assigned by the Director

Requirements

• Academic education, at least a Master’s degree. Additional qualification in International Relations would be a plus
• 3-5 years of work experience in the area of social media and communications.
• Excellent English skills is required. In addition, knowledge of one or more Asian languages and ability to converse in German would be a plus.
• Intercultural competence to work in a diverse and multicultural environment is required
• Broad political knowledge about the region, in particular about the mechanisms in the area of digital governance and law
• Ability to travel on a regular basis
• Creativity, reliability, professionalism and the ability to work and communicate in a team

This position offers an attractive range of duties, an interesting and varied work environment, and an appropriate remuneration in accordance with the salary scheme of KAS as a German nonprofit organisation. We look forward to receiving your application!

Only applications received via e-mail will be considered. Please include: A Letter of Motivation (tell us something unique about who you are!), your CV, reference letters, University degree(s) and transcripts, and any relevant certificates to HR Manager:

telagavathy.s@kas.de

The application shall include the earliest date of availability, nationality and visa status in Singapore.

Application Deadline: 30 May 2024

PLEASE NOTE: Due to the high number of applications we expect to receive, we will only contact those applicants who will be invited for interviews.

Risk Event Governance Manager

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An exciting opportunity has arisen for a Risk Event Governance Manger to join the Business Operational Support function at Diligenta.

You will play a pivotal role in delivering effective identification, resolution, and remediation for incidents, in line with regulatory and client expectations. Supporting the wider business area with in-depth knowledge, providing technical expertise to ensure the right Customer treatment and business outcome.

You will be responsible for managing and motivating a Team of Incident and Event Managers, ensuring key milestones are achieved in line with Client's expectations.

If you have experience in Risk or Operations Management and are looking to work for a company that offers great culture and good progression, then please apply today!

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Car Allowance
• Private Healthcare
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What you'll be doing

• Ensuring all Risk Events within Operations are identified and reported in accordance with client and internal standards.
• Assuring all Risk Events are resolved, and customer remediation completed to quality and timeliness targets.
• Associated SLAs are consistently met.
• Engagement of key stakeholders and effective training delivered at least annually, to ensure effective Risk Events management culture continues within Diligenta.
• Root cause themes for Risk events are effectively identified and reported and key stakeholders are effectively engaged to deliver improvements to reduce risk of reoccurrence.
• Maintaining relationships with existing clients in relation to Risk Event management, together with effective reporting.

What we're looking for

• Strong verbal and written communication and leadership skills.
• Ability to develop good working relationships with key stakeholders in the risk process (Customer Service Managers, business areas, OLT, Central Risk Function) - proven ability to influence.
• Excellent organisation, planning and time management skills.
• Can demonstrate sound understanding of market, industry, product, and regulatory knowledge that applies to the Business area, including an awareness of business and risk management practices.
• Awareness of compliance and legislative issues and procedures affecting business, and specifically the defined Policies and Procedures of Friends Life relevant to this role.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.