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Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Assists in the preparation and updating of the Housekeeping Departmental Operations Manual.
Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out.
Reads and updates the Communications Log Books.
Prepares monthly activity reports.
Coordinates and maintains equipment maintenance reports and records.

Customer Service

Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.

Financial

Assists the Housekeeping Manager to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Assists Housekeeping Manager to ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

Operational

Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Housekeeping Manager.
Informs the Housekeeper Manager to requisite for supplies as required for Housekeeping.
Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.
Ensures the hotel flower arrangements and maintenance are properly carried out by the florist.
Reports any pest-control issues to the Housekeeping Manager.
Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.
Ensures no defect or dirty rooms are sold to a guest.
Ensures the proper handling and control of lost and found items.
Conducts frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager, Housekeeping Manager.
Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
Ensures daily operation runs smoothly.

Personnel

Assists in the recruitment and selection of all Housekeeping employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
Ensures the punctuality and appearance of all Housekeeping Team Leaders and Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Assists to conduct annual Performance Development Discussions with Housekeeping Team Leaders and Attendants, to support them in their professional development goals.
Assists the Housekeeping Manager to plan and implement effective training programmes for all Housekeeping Team Leaders and Attendants.
Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

Hyatt Regency Kuantan Resort, 5 star Kuantan hotel. Blending into the serenity of a state rich in cultural heritage and well known as home to the oldest rainforest in the world, Hyatt Regency Kuantan Resort is an idyllic beach resort in Kuantan located on the luxury stretch of Telok Chempedak’s pristine beachfront, on the east coast of the Malaysian Peninsula. This five-star hotel in Kuantan is just a 20-minute drive from the airport and a mere five minutes away from cultural attractions, the culinary scene and the central business district of Kuantan city. With 330 rooms including the luxury Regency Club™ rooms and suites, housed in a cluster-style low-rise building, this hotel at Kuantan is surrounded by beautifully landscaped lawns and two outdoor swimming pools with a sweeping vista of the South China Sea. Accentuating your sojourn, guests at the Regency Club enjoy exclusive services such as private check-in and check-out, leisurely breakfasts and cocktails as well as complimentary Internet at the Regency Club Lounge. Food that are thoughtfully sourced and carefully served embodies the unique dining options at Hyatt Regency Kuantan Resort. Savor East Coast delights that will whet your appetite from the very first bite at Kampung Restaurant. Adjourn to the Italian Bistro for authentic Italian cuisine that will satisfy even the most discerning epicureans. Enjoy pre-dinner drinks at Sampan Bar, followed by casual dishes of tantalizing seafood and grilled meats at Coals on the Beach, with the alluring South China Sea never leaving your sight. To conclude a perfect evening at our resort in Kuantan, there is also dancing to live music at the Chukka Fun Pub. At this Kuantan hotel, where the turquoise water of the South China Sea whispers the beauty of its shoreline, family-friendly leisure facilities beckon. Step into Bayou Spa where revived ancient therapeutic treatments lull your senses, work up a sweat at the fully equipped Fitness Centre or simply soak up the sun and do nothing at all. Fresh ocean breezes and serene ambience makes Hyatt Regency Kuantan Resort an inspiring setting for conferences, board meetings, themed events and weddings. Dedicated meeting and event spaces and a pre-function lobby create the most favorable of first impressions complemented by an inventive, fresh culinary style, while modern amenities and a Business Centre ensure every detail is taken care of. Whether for business or pleasure, Hyatt Regency Kuantan Resort offers tranquility and service with local flavor, making the most of your stay even if you choose never to leave the hotel.

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