Total 91 Full-time Product Developer job vacancies in Customer Service category in The United States of America

This post is created for testing purpose only. Do not apply any job on this post.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

We are looking to speak with Service now Developers:

Responsibilities

· Lead ServiceNow solution design and implementation.

· Manage platform configuration, customization, and integration.

· Collaborate with cross-functional teams to translate business needs into technical solutions.

· Provide technical leadership and mentorship.

· Ensure platform stability, performance, and security.

· Stay updated with ServiceNow releases and incorporate new functionalities.

· Develop and maintain technical documentation.

Requirements

· Bachelor's degree in Computer Science or related field.

· 2+ experience with ServiceNow implementation and administration.

· Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), ITOM (Service Mapping, Discovery, etc.), ITAM etc.

· Strong programming skills (Java, JavaScript).

· Knowledge of ITIL, Risk and Compliance, and Project

· Management.

· Proficiency in ServiceNow modules and development.

· Excellent communication and interpersonal skills.

· ServiceNow certifications are a plus.

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

Applications Developer cum Support Engineer

Overview of the client

Our client’s principal activities are to provide Clients with Full Turkey Project Management. This includes engineering, project management through the pre-construction planning, critical path development, construction / fabrication / site management, commissioning and hand over. It has executed a wide range of major projects involving Marine FPSO Conversion/Process Module Construction related to Oil and Gas Industry, Sub-Sea Products, Semi-Submersibles, Repair of Oil Rigs, Pharmaceutical Process Packages and Power Generation Facilities since its foundation in 1990. This vast experience and Total Commitment to Customer Satisfaction has since earned it a strong reputation in the industry as a reliable local business partner that aspire to exceed our clients’ expectations.

It is looking for a Applications Developer Cum Support Engineer.

Job Highlights:

- Competitive compensation benefits

- Good career advancement opportunities

- Permanent role| 5 days’ work week

Job Description

Roles & Responsibilities

Job Description

· Develop new applications and enhance / improve existing application

· Provide support for existing applications

Job Requirement

· Diploma/ Degree in Information Technology

· 2-5 years of minimum years of experience in the same field

· Familiar with UI / UX concepts and design

· Keen interest in the development of web/mobile applications and support of enterprise applications

· Willing to take on and come up with solutions to challenges

· Office in Jurong area.

Job Requirements

· Diploma/ Degree in Information Technology

· 2-5 years of minimum years of experience in the same field

· Familiar with UI / UX concepts and design

· Keen interest in the development of web/mobile applications and support of enterprise applications

· Willing to take on and come up with solutions to challenges

· You should also have an understanding of business concepts and strong analytical and problem-solving skills

· Adaptable to fast paced work environment

· Able to work under pressure and finish assigned work on time

· Strong oral and written communication skills are essential.

Job related information

- Permanent - 5 days’ work week| Monday-Friday 8am-5:30 pm

- Junior Executive role| Career growth opportunity through training

- Location: Gul Circle Road| Company’s transports are available @ designated places.

Compensation & Benefits

- Monthly Basic Salary ($2,700to$3,000) will be based on expertise and qualifications

- Healthcare benefits such as Outpatient, Dental, Health Screening etc.

- Cover with insurances, Personal Accident, Hospital & Surgical, Term Life and Work Injury policy

- Variable Bonuses

- 14 days Annual Leave and 14 days sick leave

- Birthday leave / Festival eve half day leave

- NTUC membership – Applicable for only Permanent confirmed staff

- Company’s transport available @ designated places

Please contact our Recruitment Manager: Leeza Shaheed (R1770675) @ leeza.shaheed@venture-cove.com for further enquiries about the role.

Venture Cove Pte Ltd

(EA License 21C0547)

OCBC Center, 65 Chulia Street, #46-00 @ OCBC Center

Singapore 049513

LinkedIn: http://www.linkedin.com/in/venture-cove-681891249/

Website: http://www.venture-cove.com/

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Responsibilities:

• Provide technical support and services for semiconductor instrument products.
• Diagnose and repair equipment failures and malfunctions.
• Perform preventive maintenance and calibration on semiconductor instruments.
• ·Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

• Nitec in Engineering or a related field.
• At least 1 year related working experience
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide technical support and services for semiconductor instrument products.
• Diagnose and repair equipment failures and malfunctions.
• Perform preventive maintenance and calibration on semiconductor instruments.
• ·Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

• Nitec in Engineering or a related field.
• At least 1 year related working experience
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• To conduct preventive maintenance to home appliances product and equipments
• To sustain and maintain machines/equipments and to perform corrective maintenance
• To perform troubleshooting
• To monitor machines and equipments operational performance & condition
• To facilitate day to day operations

Requirements:

• Relevant experiences in home appliances repairing/ maintenance are welcome
• Has motor bike and/or car driving license
• Vehicle provided or own vehicle with allowance

Interested candidates, please forward a detailed resume as MS Word format (DO NOT SEND BY QUICK APPLY) and email to recruit@tempserv.com.sg

Tempserv Pte Ltd
License No: 06C3745
Attention: Daniel Lee / EA Personnel No: R1989151

Overview:

The IT Service Management (ITSM) Tools Developer is responsible for the development, implementation and sustained support of the IT Service Management system. He/She will provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.

The Tools Developer will provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. This includes working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools.

Responsibilities:

• Managing Foundation data.
• Customization of workflows.
• Integration using web services.
• Add new; improve overall navigation of system that launches reports, lists of data, or dashboards.
• Create new and modify existing reports and dashboards.
• Develop and implement new functionality determined necessary to support ITIL processes.
• Enhance functionality based on Continual Service Improvement requirements/changes.
• Aiding in translating business requirements into technical requirements.
• Fix defects when they arise.
• Monitor overall system performance using system performance and diagnostic tools and dashboards.
• Integrate IT Service Management System with other systems (for the potential discovery of assets, user access via LDAP, auto-creation of Incidents via Event Management Systems, etc.).
• Monitor and maintain integrations after implementation.
• Open Incident and Change Requests (e.g. submit bug/fix Incidents; submit instance clone/upgrade requests).
• Coordinate maintenance required for the BTS instance with 3rd party vendors and internal teams.
• Answer "how to" technical and application configuration questions of other members of the technical team and process owners.
• Facilitate roll out of new applications and modules.
• Provide process leadership and direction to individuals and teams.

Requirements / Qualification:

• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information Systems.
• Willing to standby and provide after office hour support when needed.
• 5 years systems administration experience with at least 2 years’ experience in workflow customization.
• Solid understanding of ITSM processes and Integration techniques.
• Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment.
• Preferably with working knowledge of BMC Remedy & ServiceNow ITSM tool.
• Working knowledge of Active Directory, LDAP, AJAX, CSS, XML, Java Script experience a plus.
• Writing test scripts experience a plus.
• Working knowledge of relational databases.
• Application Development experience (e.g. SDLC, Agile Scrum, etc.).
• ITIL Certification (helpful, provides background and a frame of reference).
• Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.
• Excellent written and verbal communications and Customer Service skills.
• The ability to take complex end-user requirements to system requirements to code.
• Must be able to communicate with technical and non-technical individuals and teams.
• Must be able to work in a fast paced production environment.
• Must be able to handle multiple tasks and projects with various and changing levels of priority.
• Must be open to others’ ideas, strategies, etc., as part of a decision making team.
• Self-driven and ability to work independently.

About the roleDuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing Duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you to present your best self. Dulux is on a rapid growth trajectory and have made several acquisitions in the ANZ and European regions in recent years. This has created exciting new opportunities within our business and in the in the digital space .In this newly created role, you will support and manage new and existing web solutions including development, testing and deploying enhancements. In this highly collaborative role, you will work other developers, designers, and project managers to deliver effective solutions. This is an end-to-end role, providing you exposure with both front end and backend systems.DuluxGroup has had outstanding performance over the past few years and excellent employee engagement scores. This is fantastic opportunity for you to join a performing business and make…

Click here to view more detail / apply for Full Stack Support Developer

Responsibilities

• To conduct preventive maintenance to home appliances product and equipments
• To sustain and maintain machines/equipments and to perform corrective maintenance
• To perform troubleshooting
• To monitor machines and equipments operational performance & condition
• To facilitate day to day operations

Requirements:

• Relevant experiences in home appliances repairing/ maintenance are welcome
• Has motor bike and/or car driving license
• Vehicle provided or own vehicle with allowance

Interested candidates, please forward a detailed resume as MS Word format (DO NOT SEND BY QUICK APPLY) and email to recruit@tempserv.com.sg

Tempserv Pte Ltd
License No: 06C3745
Attention: Daniel Lee / EA Personnel No: R1989151

• Position : Service Technician (Electrical/Electronic/Mechanical)
• Location : Near Upper Thomson MRT
• Working hours : 5.5 days (Monday - Friday: 9.000am-6.00pm, Saturday 9.00am-1.00pm)
• Salary (commensurate with experience): Up to $3200 + Overtime pay + Performance Bonus + Medical + Health Insurance
• Duration : Permanent
• Industry : Kitchen Appliances

Main Responsibilities:

• Provide efficient after-sales technical services, trouble-shooting, maintenance and Installation on company & range of home kitchen products at various
• customers location island-wide
• Keep sufficient stock levels of maintenance parts in personal vehicle
• to handle the out and in-door repairs for the range of Straaten products.

Requirements:

• Familiarization on products will be provided.
• Possess Class 3 Driving license is a must
• Bilingual in English and Mandarin/Malay to liaise with Mandarin speaking associates in view of business communications

Email to joie@searchpersonnel.com.sg

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Details

• MuleSoft's Customer Support team is looking for talented individuals with a passion for researching complex technologies and a track record of high customer satisfaction to help our team drive customer success with MuleSoft products. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers.

• As a member of the Support team, you will leverage advanced technical expertise to resolve complex platform-related issues affecting customers. As a Technical Support Engineer expert, you will enable customer success by helping our customers to overcome crippling technical challenges. You will provide hands-on troubleshooting, feature explanation, and best practice guidance to the broader Technical Support team to assist customers during critical and time-sensitive situations while partnering with development teams.

• You'll find yourself researching new technologies every day, including Web Services, HTTP, JMS, JEE application servers, and many types of Enterprise Software. This role will give you an opportunity to build expertise and fast-track your career toward customer-facing technical roles, and your successes will have an impact across the company.

• Work Hours: We are a 24x7 Support Hub, the candidate hence needs to be ready to work any shift available and be ready to change shifts based on business requirements from time to time.

Role & Responsibilities:

• Take ownership of customer issues through to resolution - including troubleshooting, internal communication, and providing meaningful feedback on a regular basis to assist with troubleshooting integrations involving third-party APIs and implementation of other products.

• Liaise and work closely with the internal teams on escalated technical issues and product roadmap changes/new features.

• Provide feature explanation and implementation best practices.

• Create knowledge base materials dedicated to operational efficiency while empowering and enabling the developer community.

• Respond promptly and effectively to technical support requests from clients regarding integration API-related issues.

• Diagnose and troubleshoot technical issues, offering timely and accurate solutions to ensure minimal disruption to clients' operations.

• Collaborate closely with cross-functional teams, including developers and operations, to resolve complex integration challenges.

• Document and track support cases, solutions, and interactions in our support systems to maintain accurate records.

• Escalate critical issues to development teams when necessary, ensuring timely resolution.

Role Requirements:

• Excellent written and verbal communication skills.

• Proven analysis, troubleshooting, and problem-solving skills. Ability to effectively prioritize and escalate customer issues.

• Bachelor's degree in computer science or equivalent experience strong background and a solid understanding of object-oriented concepts and languages.

• 4+ years of prior experience in a Technical Support environment.

• Strong understanding of REST and SOAP web-based services, with a working knowledge of WSDL interpretation, generation, and consumption.

• Experience troubleshooting Internet technologies: HTTP, firewalls, web servers, proxy servers, etc.

• In-depth knowledge of database concepts and data management (RDBMS) and SQL.

• We operate 24x7 which can involve working during one of the below shifts (not limited to shift timing can change) - AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 9 PM/10 PM IST onwards depending on Day Light Savings Time)

• EMEA hours – 12:00 PM/1 PM/2 PM IST onwards depending on Day Light Savings Time APAC hours – 5.30 AM IST onwards. Work hours can change depending on Business requirements.

Preferred Requirements:

• 4+ years of Experience in Application Support including middleware/networking knowledge. Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.

• Knowledge and troubleshooting experience with at least one programming language, such as Java, .NET, or PHP, and analyzing thread dumps and heap dumps as an added advantage.

What you'll need to be successful:
Industry relevant experience

• Must have experience in Java development and concepts, including debugging against Java APIs, providing technical solutions, examining thread dumps and threading issues, and hosting services using JEE and/or JSE framework

• Experience with JEE Application Servers and Containers (administration, deployment, and/or development in Tomcat, JBoss, WebSphere, Spring, etc.)

• Deep knowledge of Internet technologies and protocols such as HTTP and FTP

• Experience with SOAP, REST, Webservices, Tomcat, XML, JMS, WS, and SOA/Integration technologies

• Integration product support is preferred. Other integration vendors include IBM, BEA, Oracle, Tibco, etc. Knowledge of Open Source business and/or past contributions to open-source projects is also favorable.

Learn more about CSG and here is the Video.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Enterprise customers demand high quality and differentiated service options, and timely service response to meet their business demands. Our team is responsible for the Enterprise Service portfolio of service products, service tools, enablement training and metrics globally to support our worldwide Enterprise Customers!

We are also responsible to identify and own the service pipeline, which includes services that are currently being planned or crafted. You will lead a significant portion of this enterprise services portfolio, driving it as a business including publishing status, metrics and service transition planning. Additionally, we deliver competitive analysis supporting the service catalog, which reflects existing services available to end users and/or partners, as well as retired services, which are formerly available services which have been taken out of active deployment.

What you'll be doing:

• Develop service products for our professional and education services portfolio, by identifying potential service offerings, generating requirements and specifications, inclusive of services pricing as well as driving service benchmarking

• Define Service New Product Introduction processes, strategy, service requirements and policy development

• Evaluate customer and partner ecosystem, analyze the technology and business resources and identify specific services requirements for professional and education services

• Responsible to align key stakeholders, including internal technical team and external partners, to launch the new service

What we need to see:

• Results driven, capable of working in both a strategic and tactical environment, with ability to influence at all levels of the service business

• 8+ years of previous experience in product management and enterprise services (or equivalent)

• Interactive, engaged both internally and externally across product, sales, service and operations teams, and with global partner community

• Significant experience balancing multiple, key and services initiatives in parallel

• Detailed understanding of Service structures, operations and GTM strategy

• Extensive experience in design and delivering appropriate systems and enablement requirements in support of service initiatives

• Excellent communications and presentation skills, highly analytical and detail oriented

• Understanding of the latest technology

• Bachelors or equivalent experience in business and/or technical field. MBA is a plus

Ways to stand out from the crowd:

• Prior experience and demonstrated leadership in services industry and understand their ecosystems and key players

• Prior background in professional services, and to enable partners to deliver the services

• Prior experiences in education services, for developing trainings and certifications for external and internal customers

• Outstanding success in leading multi-functional teams, driving and delivering business critical service initiatives

• Ability to be actively engaged, work in areas that may be outside the standard job description to accomplish the job

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!

The base salary range is 160,000 USD - 253,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Job Title

Wireless Engineer/Product Support Engineer

Job Description

Your challenge

The Wireless Engineer/ Product Support Engineer develops and implements the product technical support strategy and controls the product support process.

You are responsible for

• Provide support for associated products/solutions in diagnosing and troubleshooting systems and is the expert for the team internally and externally.
• Consult with others on complex issues. Influences functional management in the BU, local field, and key customers, including R&D. 
• Have a thorough understanding of the worldwide field organization including the multiple field roles and tasks that each performs.
• Champions customer support in the PM marketplace, specifically lowering the cost of ownership and increasing customer satisfaction.

Working with worldwide Customer Services Field Service to ensure successful product introductions from a service/support perspective and best-in-class service delivery that contributes to high Net Promoter Scores and increased customer satisfaction.

Providing technical assistance to the Technical Support Groups in the markets and end users/customers in diagnosing, troubleshooting, repairing, and debugging products, systems, or software when issues cannot be resolved locally.

To succeed in this role, you’ll need a customer-first attitude and the following:

• Bachelor’s Degree in medical informatics or applied science
• Proficiency with technologies such as: Philips ITS/Smart-hopping solution, 802.11, wireless environment assessment tools, device troubleshooting.

•  Experience with the following:
  • Wired and wireless protocol analysis tools (Wireshark, Omnipeek)
  • 802.11 RF Survey tools from (NetAlly, Ekahau)
  • Spectrum analysis tools (AirMagnet Spectrum XT, Metageek Chanalyzer).

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• This is a hybrid, role and only candidates living in the Cambridge MA, area will be considered.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information:

All United States-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*.  Employees may request a reasonable accommodation.  *Montana employees, learn more here.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

#LI-PH1

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Lead Service Now Developer - Remote

Job Description

We are seeking an accomplished Lead ServiceNow engineer with hands-on experience in designing, developing, and implementing ServiceNow solutions. The Lead Service Now engineer is responsible for constructing creative and logical detail design based on architectural guidance. The ideal candidate will have a deep understanding of ServiceNow platform capabilities and be able to create custom applications, workflows, and integration to enhance and support our IT and Business customers. This position is also responsible for managing work direction, leading, and influencing other ServiceNow developers to achieve results.

Responsibilities

• Manage work direction, lead and influence, mentor, and provide feedback to others within team
• Oversee execution of key strategic initiatives
• Create and conduct logical design based on architectural reviews
• Serve as collaborate pivot point between the engineers and management
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in Computer Science or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required
• Experience with specific domain relevant to team
• 5 years of experience with infrastructure technologies
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Excellent written, technical, and verbal communication skills
• Ability to manage work direction and lead, influence, mentor, and provide feedback to others within team
• Ability to transition abstract concepts into technical deployment designs
• Ability to develop decision criteria and develop unbiased technology comparisons
• Strong problem-solving and business analysis skills
• Strong traits of decisiveness and judgment

Preferred Qualifications

• Extensive experience with ServiceNow platform including: ITSM(Incident, Change, Problem, etc), ITOM(CMDB, Discovery, Asset, etc), SecOps and Service Portal
• Experience with Service Now patching and Version upgrades
• Experience with ServiceNow integrations using REST, SOAP and API’s
• Experience with ServiceNow modules including: CSM, SPM, EAM or others.
• Proficiency in JavaScript, Angular JS and SQL
• Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.)
• Previous experience in PBM / health care industry
• Desire to work in management and lead others

Minimum Physical Job Requirements

• Ability to travel up to 10% of the time
• Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime’s core business hours of 9:00 a.m. to 3:00 p.m.
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to a Manager in the IT department

Potential pay for this position ranges from $100,300.00 - $160,500.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

Positions will be posted for a minimum of five consecutive workdays.