Total 60 Procurement Manager job vacancies in Information Technology category in Johor Bahru, Johor

Service Delivery Management:

Oversee all projects in your Squad to ensure “deliver the best quality with the best service”.

Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects.

Develop, manage, and improve stakeholder relations – both internal and external.

Use of project management artefacts to ensure effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.

Understanding the pipeline of demand and work with the PMO and internal TI members to ensure an appropriate supply of resources.

Provide regular reports to the management and other departments on your Squad’s achievements, challenges, and recommended solutions.

Resolving project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments.

Technically able to understand the requirement and work within the Squad team on the related infrastructure layer design like Operating System, Database, Middleware, Network and Cloud.

Managing and leading complex stakeholders (internal GIT like PMO and other APPs domain sometimes including business) towards optimal solutions while helping them to understand resource constraints and prioritization.

Enable the team’s collective success, delivering the projects and building a cohesive, high-caliber team.

Holding the teams to the highest standards, project discipline and accountability.

Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.

Ensuring compliance with the infrastructure standards for applicable Service Area

Coordinating the efforts of internal stakeholders and Service Providers to support the change management process.

Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.

Financial & Contract Management:

Contribute to budget planning, resourcing, and procurement till commissioning the project and demand.

The role is tasked with meeting the project delivery milestones along with financial and customer centric KPIs.

Contract & Vendor Management:

A significant component of this role requires working with internal employees, contractors, and third-party vendors to deliver quality outcomes for the business. The Technical Service Delivery Manager (SDM) will need to manage the entire procurement process leading to successful project commission.

Timely contract negotiations and managing contracts is a vital skill to succeed in this role. The incumbent must ensure that all procurement governance guidelines are strictly adhered to

People Management – Internal & External:

Manage the group of highly trained and skilled Service Delivery Management, Service / Operation management, Finance & Contract and Audit team for high performance delivery

To work closely with TI Members, vendors, stakeholders across the Group IT and Business domains

Skills for Success:

Candidate must possess at least a Degree in Computer Science / Information Technology / Engineering or equivalent.

PMP / Agile Certified.

Minimum 10 years of relevant experience in Project and service delivery management.

With Minimum 5+ years of relevant Experience in Infrastructure Project Management, Vendor Management and Contract Management.

Coding and Scripting with good experience

Additionally, good to have a good knowledge on IAC (Infrastructure As Code)

We are on the lookout for a highly motivated individual to become a pivotal member of our dynamic team at the NCCS. In this role, you will be instrumental in shaping Singapore’s cancer research infrastructure centered around a national cancer database that consolidates clinical data from the largest cancer healthcare cluster in Singapore, tissue availability through tissue bank network and molecular research data. These components are meticulously linked to each other and integrated cluster-wide, forming the backbone of our data-driven projects.

This position offers an exciting opportunity to contribute to SingHealth coordinated projects that seeks to use translational research & big-data analytics to enhance cancer healthcare delivery for improved patient outcomes for Singaporeans & beyond.

Your responsibilities will include:

1. Project Management:

- Assist in the planning, execution, and monitoring of SingHealth healthcare research projects from initiation to completion.

- Collaborate with project stakeholders to define project scope, goals, and deliverables.

- Develop project plans, timelines, and budgets, and ensure adherence to project milestones and deadlines.

- Manage project and team meetings across sub-teams towards a larger objective.

- Track project progress, identify potential risks and issues, and implement corrective actions as needed.

- Communicate project updates and status reports to project team members and stakeholders.

- Interface with business development teams to identify project opportunities and support feasibility assessment.

2. Data Management:

- Oversee healthcare data extraction, storage, and analysis activities in accordance with regulatory requirements and organizational standards.

- Oversee data validation, cleaning, and harmonization processes to ensure data integrity and accuracy.

- Oversee development and maintenance of databases, spreadsheets, and other data management tools to support project activities.

- Facilitate data transformation and preparation between systems to ensure seamless data integration.

- Guide data analysis and generate reports to support decision-making and project evaluation.

- Collaborate with internal and external stakeholders to identify data needs and requirements for healthcare projects.

- Ensure compliance with data privacy and security policies, including HIM-DM regulations.

Requirements:

- Degree in Life Sciences, Health Sciences, Bioinformatics, Statistics, Mathematics Information Technology, Computer Science, Data Science and/or Business Analytics.

- Minimal 5 years of experience in project management and data management, preferably in a Healthcare or Research setting.

- Certification in project management (e.g., PMP) and experience with oncology, research or healthcare data management systems are desirable but not required.

- Proficiency in project management tools and software, such as Microsoft Project, Trello, or Jira.

- Strong analytical skills and attention to detail, with the ability to analyze large data sets and generate actionable insights.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively with multidisciplinary teams.

- Knowledge of healthcare regulations and data privacy standards, including HBRA, HTF, HIM-DM compliance.

- Ability to work across different domains (biomedical research, data science, analytics)

- Meticulous, with excellent organizational and time management skills

- Good communication, organizational and interpersonal skills

- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

- Ability to work on multiple projects involving multiple stakeholders concurrently.

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed
• Only Singaporeans may apply
• This job is suitable for older workers

You will be part of the team in supporting the IT strategy, governance and compliance activities with focus on supporting organization’s data governance framework and management processes. You will be involved in:

• Reviewing and enhancing the data governance policy and processes to ensure effective management of data security, privacy and quality.
• Strengthen discoverability and understanding of data, and drive secure data-sharing
• Work with business units to drive data exploitation and enable data-driven decision-making
• Oversee service level agreements with relevant parties to obtain necessary data for timely derivation and provision of datasets.
• Ensuring datasets meet the standards and requirements set out in the service level agreements established.
• Work with relevant stakeholders to build capabilities in managing and exploiting data safely, efficiently and effectively.
• Supporting incident response swiftly and effectively for data related incidents.
• Develop and build apps to support data-related functions or projects. Work with internal and external parties through organization’s DataMall and/or other platforms.
  
  Requirements:
  
• Tertiary qualifications in Information Technology, Computer Science/Engineering discipline, with at least 2 years working experience.
• Ability to engage and persuade stakeholders on data management related matters.
• Strong analytical, communication and presentation skills to communicate complex data quality issues in a clear, precise, and actionable manner.
• Good interpersonal, communications, persuasion and presentation skills.
• High drive and self-motivated.
• Ability to think out of the box and able to handle multiple tasks simultaneously

Khaty Zainal

Registration No. R22111204

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed
• Only Singaporeans may apply
• This job is suitable for older workers

The Office of Digital Empowerment is dedicated to revolutionising our healthcare ecosystem by harnessing the power of digital technologies to enhance patient care, operational efficiency, and innovation. Our primary objective is to help design, implement, and continually evolve a holistic digital strategy that aligns with the SingHealth's mission and goals. We aim to empower our employees with innovative technologies, fostering a culture of innovation and agility while facilitating a seamless, multidisciplinary collaboration. Through our efforts, we seek to create a patient-centric digital ecosystem that not only mitigates healthcare challenges but also drives sustainable growth and excellence in clinical and administrative workflows. The Senior Manager, Office of Digital Empowerment plays a key role in driving and spearheading this effort.

Job Description

As the Senior Manager, Office of Digital Empowerment, you will be responsible for the following:

• Create and manage clear roadmaps for strategic digital initiatives, set objectives, timelines, and success metrics, and ensuring alignment with the division’s digital strategy and SingHealth's overarching objectives.
• Lead cross-functional teams through ideation, conceptualisation, planning, and execution of digital projects.
• Foster a culture of innovation, agility, and continuous improvement within the digital empowerment team.
• Spearhead major digital innovation and transformational initiatives, driving the adoption of automation technologies such as robotic process automation (RPA), chatbots, and Microsoft 365 (M365) for enhanced workflows.
• Collaborate closely with key stakeholders to develop annual plans and budgets for digital projects. Manage budget portfolios and utilisation.
• Stay informed about emerging technologies and healthcare challenges, regularly assessing their viability and potential adoption to improve clinical and business workflows.
• Act as the digital representative, providing expertise and guidance in projects, task forces, committees, and initiating open conversations with senior management and key stakeholders.
• Establish and nurture both internal and external partnerships to advance digital transformation initiatives.
• Oversee and manage digital platforms, including websites, mobile applications, and digital tools, ensuring system service levels are met. Provide prompt technical support for any system-related issues that may arise.
• Demonstrate flexibility and readiness to undertake any additional responsibilities and duties assigned within the Office of Digital Empowerment.

Job Requirements

• Degree in Computer Science or Business Administration or related field; Master’s degree will be an advantage
• At least 10 -12 years of experience in the IT industry, including roles of a similar nature, with at least 4 years of managerial or supervisory experience
• Highly proficient in one or more of the following areas: cloud computing, voice/chatbots, RPA, and/ or M365 technologies
• Demonstrate excellence in project management, with the ability to effectively manage multiple projects concurrently and deliver them timely
• Possess a strategic mindset and ability to translate digital strategies into actionable plans
• Possess strong communication and influencing skills
• Self-directed and committed to continuous self-improvement

Responsibilities:

• Assist to manage members’ training, medical and accommodation schemes
• Program co-ordination with external service providers and management partners
• Work closely with union leaders and members to ensure smooth operations of the various membership schemes
• Administrative and operational co-ordination work
• Prepare reports, monitor, identify and evaluate members’ programs
• Prepare periodic reports on department updates
• Assist in coordination of union events and activities
• Any other assigned duties

Requirements:

• Degree or Diploma holder, with min 2 years work experience
• Experience in shipping or training would be an advantage
• Excellent analytical, interpersonal, writing and communication skills is a must
• Strong organizational, analytical and problem solving skills
• Possess a pleasant personality and ability to interact with people from all levels
• Ability to multi-task, work independently as well as in a team

Additional info:

• Job type: Permanent
• Working hours: Monday to Friday (9am to 530pm)

Reporting to the Deputy Chairman, Medical Board (Continuity Care Disciplines), the Senior / Manager is responsible for strategic planning and driving the development of new care integration initiatives undertaken by the office. The Senior / Manager will also be responsible for seeking out appropriate community and industry partners in support of the development of new care integration initiatives and established programmes undertaken by the office. He/she will collaborate closely with internal stakeholders to communicate population health initiatives and corresponding changes in operational practices, to ensure maximal adoption within the institution.

The roles and responsibilities of the Senior / Manager includes:

• To engage CGH’s internal clinical and operational business units from SingHealth institutions and MOH/AIC to identify care integration needs, conceptualise, develop and implement new initiatives.
• To manage and guide fact-finding, population health database and predictive tool development to enable business units to develop appropriate actionable measures to right site patients to appropriate care setting.
• To monitor established programmes and to work closely with programme managers to ramp up programmes and ensure their continued relevance.
• To identify, engage and build strong partnerships with community healthcare services and partners including Primary Care, SACs, allied health and home nursing services and other relevant social services and community-based organizations.
• To facilitate building of capabilities of primary and community care partners through identification and implementation of key programmes and initiatives. To identify workable operational models to achieve eventual benefit of the patient.
• To identify, engage and build strong partnerships with appropriate and relevant industry partners in seeking novel and financially-viable options of implementing new care integration initiatives.

JOB REQUIREMENTS

a. Educational / Professional Qualifications:

• Bachelor Degree with at least 10 - 12 years relevant experience in healthcare

b. Relevant Experience

• Strong analytical skills with an understanding of financials would be an added advantage
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Able to work in a dynamic and fast paced environment.

c. Personal Characteristics & Behaviours

1. Strong business and strategic acumen
2. Strong communication and interpersonal skills with the ability to get buy-in from stakeholders
3. Team player with the ability to manage cross-functional and institutional relationships
4. Adept at handling complex, ambiguous and challenging situations
5. Excellent organizational and prioritization skills
6. Systematic and meticulous in work

Reporting to the Senior Manager, CGH Population Health Office Deputy Chairman, the Manager is responsible to provide administrative support in the strategic planning and driving the development of new care integration initiatives undertaken by the office. The Manager will also be responsible for seeking out appropriate community and industry partners in support of the development of new care integration initiatives and established programmes undertaken by the office. He/she will collaborate closely with internal stakeholders to communicate population health initiatives and corresponding changes in operational practices, to ensure maximal adoption within the institution.

The roles and responsibilities of the Manager includes supporting the Senior Manager:

• To engage CGH’s internal clinical and operational business units from SingHealth institutions and MOH/AIC to identify care integration needs, conceptualise, develop and implement new initiatives.
• To manage and guide fact-finding, population health database and predictive tool development to enable business units to develop appropriate actionable measures to right site patients to appropriate care setting.
• To monitor established programmes and to work closely with programme managers to ramp up programmes and ensure their continued relevance.
• To identify, engage and build strong partnerships with community healthcare services and partners including Primary Care, SACs, allied health and home nursing services and other relevant social services and community-based organizations.
• To facilitate building of capabilities of primary and community care partners through identification and implementation of key programmes and initiatives. To identify workable operational models to achieve eventual benefit of the patient.
• To identify, engage and build strong partnerships with appropriate and relevant industry partners in seeking novel and financially-viable options of implementing new care integration initiatives.

JOB REQUIREMENTS

a. Educational / Professional Qualifications:

• Bachelor Degree with at least 8 years relevant experience in healthcare

b. Relevant Experience

• Strong analytical skills with an understanding of financials would be an added advantage
• Excellent project management skills with experience in managing and supervising administrative projects
• Excellent written and verbal communication skills
• Able to work in a dynamic and fast paced environment.

c. Personal Characteristics & Behaviours

1. Strong business and strategic acumen
2. Strong communication and interpersonal skills with the ability to get buy-in from stakeholders
3. Team player with the ability to manage cross-functional and institutional relationships
4. Adept at handling complex, ambiguous and challenging situations
5. Excellent organizational and prioritization skills
6. Systematic and meticulous in work

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed
• Only Singaporeans may apply
• This job is suitable for older workers

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed
• Only Singaporeans may apply
• This job is suitable for older workers

SCAL is looking for a motivated individual to be part of the team to drive and coordinate programmes to support the growth and development of our SME members . The job includes implementing strategies to promote and foster greater awareness and advocacy of related subject programmes to the industry. Someone that is forward-looking and has the desire to iachieve desired outcomes and goals.

There are two positions available and depending on the individual’s suitability and experience, he/she could be designated as Manager/Assistant Manager or Programme Executive.

Job Responsibilities

Reporting to the Executive Director, the primary responsibilities of this role are:

- Participate in the development and implementation of programmes for SCAL's SME companies

- Work with and bring onboard member companies to participate in the programmes

- Collaborate with partners to enable projects, which includes planning, implementation and delivering targetsand outcome

- Help engender transformation, innovation and continuous improvement mindset

- Provide advisory services to members, and will involve in organising and designing survey vehicles such as focus groups, interviews to assess members engagement, ochange readiness or other issues

- Conduct statistical analysis on data collected, interpret findings and present insights that provide meaningful feedback for decision-making and action

Job Requirements

- Possess at least 3 to 6 years of relevant working experience driving or involved in transformation initiatives, change management or organisational development

- Experience in areas of strategic planning and membership outreach

- Have an established track record in implementing transformation projects.

- An idea generator, open to experimentation, and with a strong track record of translating ideas to implementation and results

- Excellent qualitative, quantitative, and problem-solving skills

- Demonstrated ability to manage complex work with tight timeline, and solutions-oriented with multi-tasking capabilities

- Excellent oral and written communication skills

- Proactive and possess the drive and resourcefulness to introduce and implement new ideas, processes and procedures

- A collaborative mindset with the ability to bring various parties together to achieve a win-win outcome

- Strong individual contributor who can lead and work with others in project teams

Data Analytics & Insights (DAI) team under Group Care Plan Ops will support and work in close partnership with NUHS senior management, Group Specialty Chiefs (GSCs), Management Decision Support (MDS) teams and other stakeholders to realise the delivery of One Specialty, Multiple Sites and a OneNUHS patient care philosophy. The DAI team will develop innovative analytics solutions and derive actionable insights to support management decision making towards attainment of the healthcare vision and key priorities.

Responsibilities

• Identify data and information needs required to enable the vision and key priorities of the organisation.
• Collaborate with stakeholders to identify available and relevant datasets and make strategic recommendations on such collection, integration and usage.
• Develop, maintain and refine interactive dashboards using data visualisation tools such as Tableau.
• To assist in developing the timeline that will enable DAI to progressively meet stakeholder needs.
• Establish and prioritise dashboard and scorecard of key stakeholders and working collaboratively with Group Clinical Ops and Group Service Ops, to refresh the Dashboard and Scorecards on an ongoing basis.
• To be well versed with and keep updated on Epic and other operational applications in order to propose solutions that will address group operations management and senior management needs on operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Management, Mathematics, Statistics, Operations Research, Engineering or related disciplines with strong statistical modelling and machine learning skills.
• At least 3 years of relevant working experience with analytics tools e.g. SQL, Python, MS Excel (advanced), data visualisation tools (e.g. Tableau)
• Familiarity with healthcare setting is a plus.
• Fresh graduates with excellent data capabilities will be considered.
• Excellent interpxersonal skills, attention to detail, and flexibility to collaborate across various team areas and functions.
• Possess can-do attitude and work independently in ambiguous situations.
• Strong analytical and problem-solving skills
• Proficient in extracting, cleansing, and interpreting complex data with attention to detail and accuracy.
• Able to communicate sophisticated data science concepts clearly through concise reports and presentations, effectively conveying observations and recommendations.

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed
• Only Singaporeans may apply
• This job is suitable for older workers

What do we do?

At Infosys Compaz(iCompaz), we focus on Digital Transformation for enterprises across industry vertical segments and services. We take clients on a rewarding journey of Digital Transformation, with strengths in AI, Data, User Experience, Cloud, Cybersecurity and Analytics, while also serving clients in their IT management in technology operations, infrastructure, and applications. We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in financial services, retail, transportation and logistics, telecom, services, and resource sectors, among others.

Key Responsibilities and Key performance indicators

Portfolio & Program Management:

• Develop and execute a comprehensive ServiceNow portfolio and program strategy aligned with business goals.
• Identify and prioritize ServiceNow initiatives based on business needs and ROI potential.
• Manage the ServiceNow portfolio budget and resources effectively.
• Track and report on the performance of ServiceNow initiatives and programs.
• Collaborate with cross-functional teams to ensure successful implementation of ServiceNow initiatives.

Managed Services:

• Lead and manage the ServiceNow managed services program for the customer, ensuring efficient and reliable service delivery.
• Oversee the day-to-day operations of the customer's ServiceNow platform, ensuring optimal performance and uptime.
• Manage and lead a team of ServiceNow specialists responsible for incident resolution, problem management, and change control.
• Track and report on program performance metrics, identifying and addressing any risks or issues proactively.
• Continuously monitor and optimize ServiceNow performance metrics.

Enhancements:

• Partner with the customer to identify and prioritize enhancement opportunities for their ServiceNow platform.
• Develop and manage project plans for ServiceNow enhancements, ensuring they are delivered on time, within budget, and meet the customer's expectations.
• Work closely with development and implementation teams to ensure successful execution of enhancements.

Continuous Improvement:

• Drive a culture of continuous improvement within the customer's ServiceNow environment.
• Work with the customer to identify areas for improvement and develop and implement action plans.
• Track progress and measure the impact of improvement initiatives.
• Foster a collaborative and purposeful environment within the program team.

Additional Responsibilities:

• Manage relationships with key stakeholders within the customer organization.
• Provide regular updates and reports on the status of ServiceNow activities and initiatives.

Stay current on the latest ServiceNow trends and best practices.

Qualifications:

• 15+ years of experience in program management, preferably with a focus on IT service delivery.
• 7+ years of experience with ServiceNow platform configuration, administration, and best practices.
• Proven track record of successfully delivering complex IT programs on time and within budget.
• Strong understanding of ServiceNow platform and its capabilities.
• Experience managing Agile methodologies, such as Scrum and Kanban, is a plus.
• Excellent communication, interpersonal, and leadership skills.
• Ability to manage multiple priorities and stakeholders effectively.
• Strong analytical and critical thinking skills.
• Proven ability to work independently and as part of a team.

Why iCompaz?

• iCompaz is a Joint Venture between Infosys Limited and Temasek Holdings, both global leaders in their respective industries, and the JV was created exclusively to bring Digital Transformation capabilities and global skills to the ASEAN market. Temasek Holdings is a global investment company headquartered in Singapore. Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India.
• We take pride in our fair employment opportunity. You are welcome at iCompaz regardless of age, race, gender, religion, marital status and family responsibilities, or disability.
• We offer an inclusive and diverse workplace environment to support your career aspirations. We have a strong emphasis on continuous learning to your professional and personal growth. If you are looking for an opportunity where you would be able to make an impact with what you are good at, and at the same time being able to explore any other area that interests or motivates you, WE’VE GOT YOU COVERED!