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Your new company
I'm working with the UK's leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based ont he sunny south coast in their Bournemouth Head Office.
Your new role
As the IT Service Desk team lead, you will provide services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. You will act as a point of escalation for Service Desk team members when required and provide enhanced support and a 2nd level of incident investigation.
What you'll need to succeed
Education and Qualifications:
* ITIL v3/v4 Foundation qualification is desirable
* MCP certification would be desirable
Knowledge & Experience:
* 2+ years' experience of providing team leader support in a similar role
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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We are seeking a dedicated and experienced Care Team Leader to support M, a 25-year-old male with quadriplegic cerebral palsy, challenging behaviours, a history of epilepsy, and a brain injury caused by asphyxia at birth. M lives independently in his own home with 24/7 assistance from a team of support workers. This role requires a compassionate, motivated, and enthusiastic individual to lead and support a team of care staff, ensuring M's needs are met with the highest standards of care.
Pay: £16.81 - 19.05 per hour*
Hours: Minimum 36 hours per week
Key Responsibilities:
- Leading a team of support workers to assist M with daily tasks, ensuring timely and efficient support.
- Implementing and monitoring Positive Behavioural Support strategies to manage M's behaviour.
- Administering and monitoring M's medication as required.
- Supporting M in developing his independence, functional skills, and participating in community activities.
- Supervising and supporting staff through regular supervision, appraisals, and ongoing professional development.
- Ensuring staff are familiar with and adhere to M's care plans, including managing interactions with people of concern.
- Utilising CPI training, Positive Behavioural Support techniques and reinforcement to manage challenging behaviours and ensure M's emotional well-being.
- Maintaining close communication with M's family and friends and supporting their involvement in his care.
Requirements:
- Experience in an equivalent role within health and social care.
- Experience supporting individuals with brain injuries, cerebral palsy, epilepsy, learning difficulties, and challenging behaviours.
- NVQ Level 3 in Health and Social Care or equivalent qualification is highly desirable.
- Excellent leadership, organisational, and communication skills.
- Flexibility to work various shifts, including weekends, and provide additional cover when required.
- Full driving license is essential as M's care package may involve utilising his vehicle.
By joining our team, you will play a crucial role in enhancing M's quality of life and supporting his journey towards greater independence. We look forward to welcoming a compassionate and skilled leader to our team.
Contact Information:
For more information about this role, please contact Tanya on 01254 956688 re: team leader opportunity with M.
Prestige Nursing East Lancashire is a family-run business, providing a wide range of healthcare solutions to individuals within their own homes and care settings.
We pride ourselves on a reputation for providing excellent care services and being one of the best care and support agencies in East Lancashire. We strive to provide a high standard of care to all of our service users.
Feedback on our services from staff and service users includes:
'I wish I had joined Prestige years ago. One hundred percent a pleasure to work for.'
'As a previous employee of prestige, I can safely say, anyone looking for work who is willing to put the effort in, genuinely cares, and is willing to work hard, will have opportunity to grow both in their career and in their annual income! You will get what you give with this company, and they will do their best to accommodate your wishes. I absolutely recommend it to anyone experienced in the health and social care sector.'
Our family truly cares about the well-being of all staff and service users and strives to achieve the best possible outcomes for all stakeholders.
Why work for Prestige?
"By submitting your details, you acknowledge that Prestige Nursing Ltd is collecting, processing and using your personal data for managing your application and establishing an applicant database. For more information, please visit our Applicant Policy"
WE CAN FAST TRACK YOU APPLICATION IF YOUR DBS IS ON THE UPDATE SERVICE
*pay rates are inclusive of holiday pay at 12.07%*
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Job Description
As a Centre Leader/ Principal, you will be responsible for developing strategic plans and structures to foster a culture of care and trust, mentoring, collaborative professionalism and continuous learning within the Centre. You will manage and improve Centre operations, and strive for programme excellence by establishing robust processes in strategic areas. You will set an example by embodying the Centre's mission, vision, and values, and oversee the well-being of all Centre staff.
Roles & Responsibilities
Requirements
Diploma in Early Childhood Care & Education (Leadership) or its equivalent
Degree in Early Childhood Education will be an advantage
Minimum 3 years of teaching and management experience in a preschool
Proficient in Microsoft Office (Word/Excel/PowerPoint)
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Customer Team Leader
Location: 92 Kingsway South, Warrington, WA4 1QZ
Pay: £13.32 per hour + great benefits
Contract: 25 hours per week + regular overtime, permanent, part time
Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends. You'll be covering shifts in this store and another nearby store which will be discussed at interview
Full training given
You can now apply for this role using your mobile device
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
As a customer team leader at Co-op, you'll help put our store purpose into practice. You'll connect people and causes in your local community, provide great service to our customers, and give coaching and support to our colleagues in-store.
In return, we'll help you to become a purpose driven Co-op leader. You'll learn how our stores are run, and develop your leadership skills so that when an opportunity to progress comes up, you're in a great place to grab it.
What you'll do
* Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
* Engage with everyone to succeed together - you'll build your team's capability through coaching and training, and create an inclusive culture where everyone feels respected, valued and able to speak their mind
* Make sure the store is safe, legal and operational - you'll manage diligence checks and stock accuracy to make sure our customers have a quick and easy shopping experience, and support your store manager with HR processes
* Embrace change - you'll help to lead change in store, working closely with your team to land new ways of working, and encouraging them to provide open and honest feedback on change activities
* Co-operate for a fairer world - you'll build relationships and get involved with your local community, working closely with your local member pioneer to help them with the development and delivery of their Co-op community plan
This job would suit people who have
* genuine care for the needs of customers and colleagues
* the ability to strike a balance between leading the team and supporting on the shopfloor
* great communication skills, with the ability to build positive relationships with all kinds of people
* strong organisational and problem solving skills
* a desire to learn, grow and develop your skills
* the flexibility to work a range of shifts
Why Co-op?
We'll support your development, and help you to grow your leadership skills, so you can build a career in a business with a purpose beyond profit. You'll also get package that includes:
* competitive pay and opportunities for overtime
* Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
* premium rates for hours worked before 6am or after 10pm
* flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)
* Holidays starting from 36 days per year (includes bank holidays) pro rata for part time
* 30% off Co-op branded products in our food stores
* 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* pension with up to 10% employer contributions
* cycle to work scheme
* services to support your physical, mental and financial wellbeing
Building an inclusive workplace
We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.
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