Total 43 Process Improvement Manager job vacancies in Customer Service category in The United States of America

Service Centre Manager Full Time - Port Macquarie NSW We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Port Macquarie. This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry!The RoleThe Service Centre is a key leadership position within our AutoGlass team. Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success. Key responsibilities include: Manage and maintain stakeholder relationships including customers, insurers, and local suppliers Lead and support the team by setting and meeting key performance indicators within agreed budgets Support the development of all team members by identifying and providing learning and growth opportunities Management of schedules of work to be performed on a daily / weekly basis Commitment to learning, growing and developing your team What we are looking forWe are seeking the right individual who can take accountability, a true people leader, and someone who will drive outcomes. Key qualities we are looking for include: Driven business manager and people leader Passion and dedication for business growth Customer focused with a commitment to delivering a first-class experience   Work to budgets and towards key performance indicators Excellent verbal and written communication skills, capacity to develop relationships Strong people management, team leadership and influencing skills The PerksO’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:  Work with a supportive senior management team Ongoing reward and recognition programs Learning and development for you to reach your full potential Laptop, phone, and company vehicle or car allowance Realise your potential and build a career with O’Brien! Apply today!As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at…

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Customer Service Manager City Fringe As a result of continued growth, Hickinbotham, SA's largest and longest established building and development group, seeks a Customer Service Manager to join our dynamic team located in our modern office close to the CBD.  The Hickinbotham Group incorporates several successful business units, including three market-leading building brands, large-scale greenfield development, finance, and a national craft spirits operation. We have a strong focus on recruiting and retaining the very best people in our quest to provide fantastic service to our customers and are seeking a like-minded individual who has a common-sense approach to management to join our highly regarded team. This is an exciting opportunity for an experienced professional to join our highly regarded leadership team in a fast-paced and stimulating environment. This important role would suit a high calibre individual with excellent people skills and a pragmatic 'can-do' approach. About the role: - Be instrumental and influential in driving a positive working culture where the company values, policies, procedures, and people initiatives are understood, practised and constantly reinforced. Proactively lead, motivate and manage the Client Services Team with open communication and timely identification and resolution of issues or obstacles. Lead with a focus on continuous improvement and a positive 'can-do attitude. Deliver exceptional customer service Maintain strong relationships with product suppliers Actively participate in the performance review process Work in conjunction with the overall operations team and department managers Contribute to business and people planning and develop strategies to improve against key performance measures. Along with being reliable, loyal and trustworthy, it is essential that you have the following attributes: - At least five years' experience leading teams to deliver business outcomes. Clear and concise written, verbal, and interpersonal skills. Ability to work autonomously and collaboratively as part of a team. Excellent time management and prioritisation skills. A proven ability to achieve objectives and demonstrate actual results. Ability to communicate professionally, pragmatically and with influence. A passion for driving organisational performance. Ability to effectively support the development of others through coaching, mentoring and guidance. A positive, 'can-do attitude. A communicative and collaborative approach to working with stakeholders both externally and internally. Strong business acumen. Highly developed presentation with excellent communication skills. A track record of success.  The successful applicant will have a successful track record of at least five years of successful management experience in a commercial environment. Applicants must be highly professional, confident, have the strength of character to generate respect from teams, and have a natural aptitude for people management. If you possess these attributes and want to join our professional and corporate environment where people receive recognition and reward for their hard work and commitment. In that case, this role will provide you with an exciting career opportunity.An excellent remuneration package…

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About the roleDuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing Duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you to present your best self. Join the team at our Geraldton, WA Dulux Trade Centre as our next Store Manager and support its smooth and efficient running through a range of customer, staff, and sales focused responsibilities.Day to day you’ll be working closely with our close knit, passionate team on the shop floor - selling and promoting our large range of paints and products to achieve sales targets.Responsibilities Managing store financials, KPIs and stock levelsChampioning customer service excellenceBuilding strong relationships with the Dulux Field Sales Representative to drive growthTraining, motivating and upskilling your teamMaintaining high health and safety standardsSkills & Experience You’ll be taking the opportunity to run one of our stores as your own, so you’ll need to be a great team player and someone who is willing to lead by example. A proactive approach and a positive and mature attitude will also be crucial. Other key skills and experience include:Proven retail management experienceAn ability to drive store performance through team coaching and empowermentA strong passion for delivering customer service excellenceExceptional communication and people skillsStrong health and safety focusWhy DuluxGroup?As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.But it's not just about the work - it's also about the people.At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.Benefits                                                                                               Opportunities to work flexibly at all stages of your careerEnjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP supportLet us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually Give back to the communities in which we live and work, with our “Community Action Day” and other programsMarket leading Learning and Development initiatives and genuine career pathways to accelerate your growth20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.Feel truly valued through our employee recognition programsEnjoy generous discounts on DuluxGroup products and through our corporate partnerships Realising your full potential starts hereAt DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!You'll work with iconic, trusted household brands with a 100 year…

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Southern Region role overseeing a geographically dispersed operational workforce Reporting to the newly appointed GM Service Delivery Bring a focus on customer, culture and optimisation TasWater is Tasmania’s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more than 430,000 customers - 24 hours a day, 7 days a week, 365 days a year. Employing more than 900 staff, we are a values-driven organisation striving to achieve the vision of “being trusted, respected and making a positive difference in Tasmania”. A unique opportunity exists to join TasWater reporting to the newly appointed General Manager Service Delivery. The Regional Manager, Service Delivery South will oversee the operation and optimisation of water and wastewater operations. Overseeing a large workforce of 150 employees located in the Southern Region, you will ensure Taswater continues to provide outstanding services to customers. Concurrently you will identify opportunities to drive improvements that result in optimised services while ensuring the safety of the TasWater teams and the reliability of services are maintained. You will deliver continuous improvement initiatives within production and treatment operations, while balancing the needs of stakeholders including customers and employees with financial, safety, risk and compliance requirements. To be successful in this role, you will bring experience working with field based workforces in the utilities, resources or similar operational environments. You will bring the ability to build capability, enjoying the rewards of developing a team from a cultural and technical perspective, while bringing an organisational excellence mindset to the team. You are known for your contemporary and strategic approach and ability to drive innovative efficiencies including better systems, process and utilisation of technology. You are adept at establishing credible and collaborative relationships with key stakeholders and you are highly regarded for your focus on people, safety, customer and performance. For a copy of the PD, please download (copy and paste) http://bit.ly/3GMjNhj To apply, please upload your CV. For any questions not outlined in the PD or a confidential discussion, please contact Seamus Scanlon on 0455 118 868 or Kate Rowe on 0412 254 802.

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Managing 3 locations across NSW – Ourimbah head office Negotiable salary plus car allowance, commensurate with experience and ability Ditch the big corporate chains – freedom and flexibility await!  Embark on a career transition from the corporate fast-food industry to a leadership role in area management with Heatherbrae’s Pies. As the Operations Manager of Customer Service, you’ll lead three teams in delivering premium quality meat pies and baked goods along NSW highways. Your efforts will shape the customer experience through professional customer service, local produce, high-quality ingredients, and a touch of warmth. In this role, you will visit each store weekly to support managers and collaborate with the head office team on customer service initiatives, witnessing your impact on business success. About You: You are not merely a manager but a true leader who sets the standard through personal example and engaging actively with your teams. You thrive in the dynamic industry pace, revelling in the hustle and energy. Your strength lies in your ability to connect with others, and you excel in coaching, mentoring, and improving customer experiences. You can manage operations seamlessly, even during busy peak times.  About the Company:Heatherbrae’s Pies is more than a workplace; it is a community of longstanding individuals who understand the significance of cultivating a happy and harmonious environment. While renowned for their exceptional pies, the company’s ethos extends beyond mere culinary excellence. Heatherbrae’s Pies is dedicated to crafting unforgettable customer experiences, delivering exceptional locally sourced bakery goods and coffee. Their recent customer initiative proudly boasts a 100% gluten-free bakery. If you possess a love for people, customer service, and operations management, we encourage you to apply. Contact Chelsea Walker at cwalker@rarekind.com.au to seize this exciting opportunity. Your journey towards professional and personal satisfaction begins here.

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If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Lead a highly skilled and dynamic service teamWork for an iconic Australian brand!Flexible and Hybrid working arrangementThe RoleThis role is critical in ensuring the seamless delivery of our services to our valued clients. You will be responsible for overseeing the end-to-end service delivery process, building and maintaining client relationships, and ensuring our team consistently exceeds client expectations.Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.This role includes a requirement to be “on call”. It is also following our flexible working policy with a requirement to be in the office at least two days and the rest can be worked from home. ResponsibilitiesManage user support area with guidance from senior colleagues, developing a user support plan and delivering activities while solving complex issues to meet user support standardsDesign and plan fault isolation and resolution for complex challenges to limit and address issues promptlyCreate and maintain complex technical and/or user documentation to a high standard and ensure information is accessible and available if and when problems occurCommunicate actions needed to implement the function’s strategy and business plan within the teamManage relationships with internal clients and act as acting as the face of IT, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plansAbout youKnowledge and working experience in ITIL accompanied with a certificationInformation systems equivalent degreeA background in FMCG or Supply Chain / LogisticsExperience in incident management and ability to have these responded to quicklyAbility to build rapport and manage stakeholder relationships internally as well as external vendorsThe Bega Group Story The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities…

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About The Role DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing Duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can Read More...

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Are you seeking a permanent opportunity with excellent career progression within a thriving dealer network? Are you passionate about motivating and leading a team dedicated to fostering robust customer relationships Read More...

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Service Centre Manager Full Time - Clayton South, VIC We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Clayton South. This is Read More...

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Job Overview: Manage administrative tasks and customer service, ensuring a seamless customer experience. Oversee the Customer Care Team and refine order entry processes. … Job Overview: Read More...

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Customer Service Manager City Fringe As a result of continued growth, Hickinbotham, SA-s largest and longest established building and development group, seeks a Customer Service Manager to join our dynamic team located Read More...

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Drop off your CV We-d love to hear from you. Send us your CV and one of our specialist consultants will be in touch. Service Manager Join a stable and growing global Read More...

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Degree level qualifications or industry experience of equal level with trade qualification/background (Min Certificate IV in Mechanical Engineering or relevant industrial trade). 5 years’ experience in a similar role. Dynamic and motivated Read More...

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Date Posted: 2023-09-21 Country: Australia Location: LOC7039 : Unit 6/13 Channel Road, Mayfield West NSW 2304, Australia At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights. Come and join OTIS today and be part of the Forbes Read More...

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Relevant trade or tertiary qualifications Experience managing a service workshop and team Ability to travel and be flexible with work hours At Bosch Rexroth We offer: Exciting, challenging and rewarding position with a market leading company Tool of Trade Vehicle & Fuel Card Social Events and team building Staff discounts on Bosch and affiliated-brand products Employee Assistance Program Agency applications Read More...

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