Total 629 Operations Supervisor job vacancies in The United States of America

Detailed job description and responsibilities To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity Find solutions to problems and be able to demonstrate a positive approach to new challenges, encouraging others to do the same Understand and identify barriers to understanding and communication and build skills to negotiate, motivate and persuade colleagues to contribute and agree to decisions To provide a service that is tailored to meet the needs of our patients and to understand what our patients/customers need and be adaptable and responsive Value diversity within the workplace To be honest and learn from mistakes, and help to create a just learn culture where people feel able to share and learn from experiences together To work as part of the senior management team, demonstrating effective communication, and working collaboratively with colleagues inside and out of the department Ensure information on performance is delivered in a sensitive and comprehensive manner Manage sensitive or contentious information in an appropriate manner Build rapport and trust with colleagues and service users ensuring that people are supported to be the best they can be Be honest about your biggest challenges and create a culture of curiosity and openness Develop and foster a learning environment where feedback is welcomed and valued Demonstrate good negotiation skills and logical thought processes where issues could cause conflict in a constantly changing environment Undertake planning and organisation projects events/meeting, ensuring momentum is maintained and communication tools. Negotiates complex business plans and co-ordination across service/agencies, dealing with challenges regarding e.g. patient length of stays, patient pathways or with reluctant patients and families with regard to placement in most appropriate environment. Analytical and Judgement Skills Analysis of complex management and patient flow data and activities Prepare and present business plans and recommend options for improvement. Review and investigate operational incidents and concerns, undertaking root cause analysis, corrective and preventative actions. Identify trends and lessons learned for their area in line with clinical and operational requirements. Develops a comprehensive work plan taking into account a comparison of a range of options and evaluation process. Responsibility for Supervision, Leadership and Management To manage staff to achieve the quality standards and to provide support to multidisciplinary teams in achieving this goal To work collaboratively with other departments to ensure effective patient flow across the ICO To ensure equipment is maintained routinely and safely Assist in the prevention of complaints through effective communication with staff, patients and families Lead on all Investigation of complaints, complete audits/surveys for named service To manage service effectively and safely and deputise in the absence of the Senior operational manager Ensure the delivery of a responsive, high quality, value for money service within named services To lead, manage, motivate and develop staff within designated teams/Services, and to maintain the highest level of staff morale and to create a climate within the ISU characterised by high standards of openness Communicate the Trusts objectives, future plan and current progress against plans to all staff within the designated areas Value the contributions and perspectives of all staff making sure their voices are heard, contributions valued and influence management decision making Ensure training and development needs of staff within the area are identified and completed Line-manager for staff in designated Services using the Compassionate Leadership principles. Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and to implement skill mix, staff deployment/changes as appropriate to meet the changing needs of service. Responsibility for Patient/Client Care Contact with patients, families, carers when dealing with complaints Provide general non-clinical advice, information, guidance or ancillary services directly to patients, clients, relatives or carers. Responsibility for Financial & Physical Resources To be accountable for delegated budgets for designated cost centres and ensure the achievement of financial balance Lead the development and delivery of cost improvement programmes and manage expenditure within designated control levels To lead in the effective management of establishment control within budgets Oversee the Management of payroll, finalising and authorising shifts in a timely manner Education and Training Responsibilities To ensure that the team have the skills and knowledge to deliver high quality services by assisting the management team to plan, deliver and review a local induction training program for new staff to include general Trust information and post specific training and information. This will also include supporting the management with arranging ID badges and uniforms, booking staff on Trust induction training and ensuring new staff can access Trust IT systems Lead, plan, deliver and review yearly/regular mandatory, essential and post specific training for staff including supporting staff with Trust training systems and booking bespoke face to face training sessions with the Trusts Education and Development department when required Providing basic IT support for staff such as basic PC use, applying for access to Trust systems or passwords/resets and liaising with IT regarding queries such as password resets Meet the requirements of the Health and Safety at Work Act by ensuring all staff (including self) are kept up to date with appropriate mandatory training, including refresher training and record attendance in line with Trust policy Ensure all staff are suitably trained and are competent in the tasks required to successfully undertake their duties. Train staff in the use of equipment and ensure training records are kept up to date Identify own training needs in line with the Trusts corporate objectives through the Personal Development Review process and be willing to undertake further training in support of this role Ensure staff comply with Trust policies at all times while on duty e.g.: Smoking Policy, Waste Management, Uniform Policy, Infection Control and Trust Cleaning policies and take the necessary action when policy is breached Ensure own actions reduce risks and actively promote a health and safety culture within the workplace. Always work in compliance with rules and working practices Ensure the observance of safe working methods under the relevant legislation COSHH, Health & Safety, Waste Management, advising management when Trust policies and procedures are not followed Participate in incident investigations when required Responsibility for Research, Policy and Service Development Implementation Participate and contribute ideas and feedback to other services Ensure that projects align to the Trust's strategic aims, vision and values Maintain an awareness of developments in other services at a regional and national level, actively seeking information and evidence to support implementation of best practice in the Trust Contribute to the creation of an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality Develops policy for operational services and ensures that they are implemented Assist in the prevention of complaints through effective communication with staff, patients and families Lead on all Investigation of complaints, Datix, complete audits/surveys for named service Use software to develop performance, statistical or management reports, presentations and written communications Undertake complex surveys relating to service delivery, collates for reports Carry out regular reviews of incidents, complaints, risk assessments and other multidisciplinary audits within designated services, ensuring that appropriate follow-up is taken to address and reduce risk and that learning is disseminated across the unit Assist with researching new equipment, take part in equipment/product trials and make recommendations Identify potential areas where cost savings and improvements to standards can be achieved and make recommendations to PMO.

The following are the core responsibilities of the Operations Manager. The Operations Manager is responsible for: Supporting the Practice Manager and Deputy Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Providing leadership and guidance to the Reception and Admin team adhering to policy and procedure Create staff rotas and ensure the practice Reception Team has adequate cover at all times. Ensure annual leave and sickness is documented and managed appropriately and that the practice has adequate cover. Create room rotas ensuring clinicians have an appropriate allocated space for their session. Attend and minute practice meetings as required Ensure servicing and maintenance requirements are met and documentation is up to date and accurate. Manage practice fire safety and legionella requirements. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with CQC regulations and standards. Ensure reception team have followed an induction program and are compliant with training Conduct staff appraisals, supervision and probationary reviews and support disciplinary procedures. Undertake RA sponsor training for smart card management. Source locum cover ensuring they are added to clinical systems in a timely manner and that rotas are created in line with agreement. Ensure stationery supplies are stocked and maintained sourcing competitive suppliers Manage our digital platform and ensure patients are booked and signposted appropriately. Be able to cover all areas of reception role. Support staff to reach their full potential and identify training needs. Actively encouraging and promoting the use of patient online service Any other duties as required. In addition to the primary responsibilities, the Operations Manager Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required. Support the practice team to reach QOF targets (supported by the Lead Nurse and Deputy Practice Manager) Support the practice and management team with continuous improvement and change initiatives. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

For full duties and responsibilities please refer to the attached document entitled Job Description.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Primary Key Responsibilities The following are the core responsibilities of the Reception Supervisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Supervisor is responsible for: a. Line managing all reception / care navigators, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training b. Completing staff appraisals as required c. Identifying and delivering team training where required d. Compiling reception / administration staff rotas e. Reviewing and updating all administrative and reception policies and procedures as required f. Supporting the management team in the compilation of practice reports and the practice development plan g. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation h. Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences i. Updating the appointment system to reflect leave and other approved absences j. Providing initial guidance and advice to patients who wish to verbally complain k. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary l. Acting as building fire marshal, ensuring evacuation Secondary Responsibilities In addition to the primary responsibilities, the Reception Supervisor may be requested to: a.Deputise for the practice manager during periods of absence b.Partake in audit as directed by the audit lead c.Coordinate and produce meeting agendas and record the minutes of meetings d.Support the practice manager in the maintenance of the practice website and social media accounts e.Monitor and promote the use of the Friends and Family Test f.Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives g.Assist with QOF and other service targets

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27 day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability

Please see attached job description and person specification Staff benefits Pay Enhancements Saturdays & Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years (Pro Rata) Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

You will be responsible for the effective Cleaning and Maintenance of all patient service areas. There will be emphasis on ,training and allocation of Cleaning duties, focusing on the quality of results and outcomes, standards of the Hygiene and cleanliness within our Kitchen areas. awareness of Standards being met continually. As a Catering Supervisor you must liaise with staff and colleagues around the Trust in a other departments. You will be a very important element of the department and will work alongside a range of staff leading by example and acting in a manner that upholds the Trust Values. You will also adhere to departmental standards and food hygiene regulations. Key Duties: Communicate effectively with colleagues to ensure an accurate exchange of information about catering tasks and service needs. Communicate with a range of service users either internal or external in person and over the telephone to understand, individual needs and provide information relating to the catering Promote catering values Co-ordinate and supervise the production of simple snacks for service within the Catering retail Co-ordinate the food service for both patient meal and retail services. Coordinate and supervise the cleaning either manually or with the use of mechanical equipment provided e.g. cleaning of areas, washing of crockery, cutlery and utensils. Assist with the co-ordination and management of staff in the capacity of a first line Assist with the management of performance issues including attendance, conduct and Complying with the appropriate Trust policies in relation to these issues. Assist with the monitoring and management of sickness and absence, liaising with managers as In particular conduct return to work interviews following staff absence Prepare staff rotas, allocating duties on a daily basis to ensure all tasks are completed in a timely manner . Participate where required within the interview and selection process for band 2 staff. Actively encourage staff development following the Trusts policies and procedures Operate cash registers in retail areas, demonstrating diligence at all times Supervise Catering Assistants providing training as required Ensure accuracy when allocating floats and cash counting at the start and end of the shift Ensure security of cash within departmental safe and whilst transporting around the Trust Report any defective equipment, personal injuries or health and safety hazards Escalate to a manager if necessary Taking the piece of equipment out of action if required

Job Purpose To provide clerical/ administrative support for the day to day administration for Mosaic Service. Work effectively as part of a busy administration team. Dimensions Ensure team are aware of own role and any new information for cover arrangements or support To actively participate in CityCare mandatory training and team specific training Key Responsibilities To provide full clerical/ administrative support to the Team on a day to day basis To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word processed documents to a high standard and knowledge of Microsoft Access and Excel for developing in house databases / spreadsheets and Outlook for diary management / e-mails To have accurate keyboard skills and attention to detail when using SystmOne To appraise, supervise and manage less experienced members administrators using appropriate documentation. To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding. To record telephone messages in writing and act promptly if urgent responses are needed To accurately collate and input data and produce statistics as and when required To maintain diaries, make appointments, arrange meetings etc. as and when required To take minutes/ notes of meetings as and when required, including preparation and distribution of agenda and minutes To undertake general office procedures including photocopying, faxing, filing and the distribution of mail To implement and update office systems/procedures as required, in collaboration with the team To provide full administration support for the recruitment process being the vital link between Team Managers, Candidates and HR To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service. To accurately record and maintain systems for staff sickness, absence and annual leave To order stock and non-stock equipment via the on-line systems and to maintain stock levels of stationary To be customer focused on behalf of the service and ensure that the reception people are given is welcoming and helpful To maintain strict confidentiality in all aspects of work in line with policies and the Data Protection Act To plan / organise work using own initiative within set departmental parameters To undertake any additional duties as appropriate and delegated by the Admin Team Manager and deputy and Service Team Managers

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!