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Position Summary:
The role of an Operations Executive in freight forwarding is crucial to ensuring the smooth and efficient movement of goods from one location to another. Operations Executives in this field are responsible for managing various aspects of the logistics process, from the initial booking to the final delivery. Models and acts in accordance with our guiding principles and core values.
Key Responsibilities:
Job Highlights
IFB Malaysia is part of the privately owned IFB International Freightbridge Ltd and was established on 18 October 1996. The head office is located in Central Malaysia (Port Kelang). As your business grows, we continuously work to handle every aspect of your shipping requirements with care to grow with you. Strategically located in the heart of Southeast Asia, Malaysia is a modern trading country and offers a wealth of business opportunities. Modern seaports such as Port Klang in the centre, Tanjung Pelepas and Pasir Gudang in the south, and Penang in the north provide important access to global trade routes. Malaysia also has well-developed road and rail networks that facilitate internal transport. Kuala Lumpur International Airport (KLIA) is also one of the best international airports in Malaysia.
IFB International Freightbridge Ltd. was founded in 1980 in Hong Kong by Mr. G. P. H. Glaser, who is the chairman and controlling shareholder of the IFB Group. We are your reliable partner for global transport and logistics. Our strengths are individual and personalized service, global reach and a high sense of responsibility and responsiveness. As a family-owned business with over four decades of experience, we believe in building long-term relations with our clients, partners, and agents. We continuously develop and expand our services. No matter the mode, we’re able to find a solution to transport your goods when and where you need them.
職位概要:
貨運代理中營運主管的角色對於確保貨物從一個地點順利且有效率地運送到另一個地點至關重要。該領域的營運主管負責管理物流流程的各個方面,從最初的預訂到最終的交付。按照我們的指導原則和核心價值行事。
主要責任:
工作亮點
IFB Malaysia is part of the privately owned IFB International Freightbridge Ltd and was established on 18 October 1996. The head office is located in Central Malaysia (Port Kelang). As your business grows, we continuously work to handle every aspect of your shipping requirements with care to grow with you. Strategically located in the heart of Southeast Asia, Malaysia is a modern trading country and offers a wealth of business opportunities. Modern seaports such as Port Klang in the centre, Tanjung Pelepas and Pasir Gudang in the south, and Penang in the north provide important access to global trade routes. Malaysia also has well-developed road and rail networks that facilitate internal transport. Kuala Lumpur International Airport (KLIA) is also one of the best international airports in Malaysia.
IFB International Freightbridge Ltd. was founded in 1980 in Hong Kong by Mr. G. P. H. Glaser, who is the chairman and controlling shareholder of the IFB Group. We are your reliable partner for global transport and logistics. Our strengths are individual and personalized service, global reach and a high sense of responsibility and responsiveness. As a family-owned business with over four decades of experience, we believe in building long-term relations with our clients, partners, and agents. We continuously develop and expand our services. No matter the mode, we’re able to find a solution to transport your goods when and where you need them.
If you are looking to excel and make a difference, take a closer look at us…
Key Responsibilities and Accountabilities
Sales & Service
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
Assist in calling up customers for service / sales interactions;
Operations
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
Over-ride transactions as per Bank defined transaction limits;
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
Observe and comply with the Bank’s Code of Conduct & Ethics;
Other Responsibilities
Maintain confidentiality of customers and Bank’s information in a responsible manner;
Keep a clean, organized work area and maintain a professional appearance;
Attend all trainings as applicable including e-learning/Workday;
Filing of reports;.
Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
Carry out other duties as assigned periodically.
Requirements
Education/Qualification
Malaysian citizen
Fresh graduates or candidates with relevant work experience are welcome to apply
Experience
Related working experience in financial institution or related field
Possess customer interaction / cash handling / transaction processing / sales experience
Special Skills
Basic banking knowledge
High level of integrity and accountability
Excellent service mindset and communication skills and cross selling skills
Professional appearance and courtesy
Certification/Licensing Requirements (optional)
FIMM / UT license
PCE & TBE license
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Official account of Jobstore.
If you are looking to excel and make a difference, take a closer look at us…
Key Responsibilities and Accountabilities
Sales & Service
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
Assist in calling up customers for service / sales interactions;
Operations
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
Over-ride transactions as per Bank defined transaction limits;
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
Observe and comply with the Bank’s Code of Conduct & Ethics;
Other Responsibilities
Maintain confidentiality of customers and Bank’s information in a responsible manner;
Keep a clean, organized work area and maintain a professional appearance;
Attend all trainings as applicable including e-learning/Workday;
Filing of reports;.
Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
Carry out other duties as assigned periodically.
Requirements
Education/Qualification
Malaysian citizen
Fresh graduates or candidates with relevant work experience are welcome to apply
Experience
Related working experience in financial institution or related field
Possess customer interaction / cash handling / transaction processing / sales experience
Special Skills
Basic banking knowledge
High level of integrity and accountability
Excellent service mindset and communication skills and cross selling skills
Professional appearance and courtesy
Certification/Licensing Requirements (optional)
FIMM / UT license
PCE & TBE license
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Official account of Jobstore.
If you are looking to excel and make a difference, take a closer look at us…
Key Responsibilities and Accountabilities
Sales & Service
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
Assist in calling up customers for service / sales interactions;
Operations
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
Over-ride transactions as per Bank defined transaction limits;
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
Observe and comply with the Bank’s Code of Conduct & Ethics;
Other Responsibilities
Maintain confidentiality of customers and Bank’s information in a responsible manner;
Keep a clean, organized work area and maintain a professional appearance;
Attend all trainings as applicable including e-learning/Workday;
Filing of reports;.
Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
Carry out other duties as assigned periodically.
Requirements
Education/Qualification
Malaysian citizen
Fresh graduates or candidates with relevant work experience are welcome to apply
Experience
Related working experience in financial institution or related field
Possess customer interaction / cash handling / transaction processing / sales experience
Special Skills
Basic banking knowledge
High level of integrity and accountability
Excellent service mindset and communication skills and cross selling skills
Professional appearance and courtesy
Certification/Licensing Requirements (optional)
FIMM / UT license
PCE & TBE license
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Official account of Jobstore.