Total 597 Director/C-Level Operations Advisor job vacancies in The United States of America

General Management

• Driving the overall operational and business performance
• Develop clear team structures with specific Areas of Responsibility
• Work with the CEO to develop goals
• Lead the teams to achieve the KPIs set out for the business
• Set and communicate clear operating standards
• Ensure that the teams execute based on these operating standards
• Ensures team alignment with the company’s and group’s vision, mission, and values
• Ensure quality, operating standards, and compliance are met

Talent & Financial Management

• Drive the annual planning and budgeting process and ensure that the budget is achieved
• Manage the overall Profit and Loss statement of the company
• Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to sales and marketing tools
• Conceptualizing staff development plans according to the needs of the business
• Determine staffing requirements, interview, hire, and train new employees, or oversee the administrative processes
• Implementing training strategies for the company with the support of the HR Team
• Work with the HR Team regarding employee movements and performance feedback

Strategy and Business Development

• Develop and execute the growth strategy for the business
• Develop the operational playbook for local and overseas expansion including service standards, SOPs, design guidelines, landscape guidelines, etc.
• Cultivate and maintain relationships with key business partners

We love people who:

• Are active, hardworking, and grateful
• Own outcomes and drive solutions
• Are self-motivated and always crave learning

Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

PWM
Goldman Sachs Private Wealth Management (PWM) specializes in creating comprehensive wealth management plans for high net worth individuals and families, as well as select institutions, including foundations and endowments. PWM Teams work one-on-one with clients to advise and deliver customized strategies drawn from our deep investment experience, diverse wealth management capabilities and global reach. Our Private Wealth Advisors (PWAs) deliver an unparalleled investment platform inclusive of the full product and service offerings of Goldman Sachs and beyond, which may include tax and estate planning, philanthropic planning and private banking and lending services. As client needs evolve, this close relationship allows the team to offer complementary services and new opportunities by leveraging the resources of Goldman Sachs and beyond.

YOUR IMPACT
Private Wealth Advisors (PWAs) serve as trusted advisors to their clients, including high net worth individuals and families, corporate executives, entrepreneurs, and select institutions, including foundations and endowments.

PWAs not only deliver a high level of service and an unparalleled investment platform, but also serve as their clients' bridge to the full product and service offerings of Goldman Sachs and beyond, which may include tax and estate planning, philanthropic planning, and private banking services.

PWAs and their teams offer specialized support and advice tailored to meet the specific needs and goals of each client. This investment advice is based on analytic rigor, taking into account a client’s investment objectives, liquidity needs, and risk tolerance.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Leverage your unique background and experiences to build a business within Goldman Sachs
• Work with a team to source and develop new business opportunities, as well as to support existing client relationships
• The New Private Wealth Advisor (NPWA) Development Framework allows new advisors to work as part of a team to gain a comprehensive level of general knowledge and to acquire specialized expertise within the team
• Attain the skills needed to build relationships with clients and prospective clients and develop a strong network of intermediaries
• Enhance your investment acumen through creating asset allocation strategies and holistic wealth advisory recommendations to clients

SKILLS & EXPERIENCE WE’RE LOOKING FOR

• Record of academic and professional achievement
• Entrepreneurial spirit coupled with a desire to work in a team-oriented environment
• Excellent interpersonal skills and ability to build and foster a strong network of relationships
• Creative approach to problem solving and developing innovative solutions for clients
• Self-motivated and able to work in an autonomous, yet collaborative environment
• Demonstrated interest in financial, economic and global capital markets
• Possess knowledge of investment products and be able to execute trades for equities, derivatives, fixed income, bonds, warrants and mutual funds
• Strong client focus, business development and relationship management skills
• Commitment to excellence and a high level of integrity
• Prior sales, fundraising business development or investing experience a plus, but not required

You are someone who is passionate about agile ways of working and can effectively partner with clients and squads to help them unlock their potential.You will have experience in leading technology teams through the breadth of the Software Development Life Cycle and comprehensive working knowledge of various agile frameworks and methodologies with background as an Agility Coach or Scrum Master.Together we can build a brighter future for all.About Us:The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.We process and execute the majority of all processes across the Bank supporting the Retail, Business, and Institutional businesses with banking, lending and markets operations, along with running Regulatory operations and delivering Group regulatory projects.Our strategy is enabled by four priorities: Customer First; Fast, and safe; Digital where it matters; and Operational excellence – which combined, will enable us to play our role in building a brighter future for all.Your Team:We are currently after…

Click here to view more detail / apply for Expression Of Interest - Agility Coach x7 - Chief Operations Office, Agility Practice

Snapshot of Your Role

The Director of Operations is the key partner to the Food at Google Team for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all culinary, cafe, food spot, catering and warehouse operations. The role also oversees the support functions, such as procurement, hr, accounting and both workplace and food safety. Identifies, motivates, trains, develops and directs managers to deliver exceptional results and accomplish goals and projects.

The Director of Operations will focus on all aspects of the Food at Google program in a specific region to support operational excellence. Sets the standard for all of the operations and systems. This position reports into the RVP and will leverage their strong business knowledge, culinary, hospitality and people management skills to deliver positive results for all aspects of the Food Program.

The great things you will be expected to do:

GENERAL EXPECTATIONS

• Oversees all local GFSM partner, sector and Compass Singapore driven initiatives as directed by RDO
• Manages and mentors toward business goals, ensuring the maturation and training of all levels of management
• Monitors and manages all financial responsibilities
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Creates a culture of Food and Workplace Safety
• Oversees the teams that opens new business and/or revitalizes existing operations with new food programs, merchandising, equipment, etc within region
• Communicates with everyone with honesty and integrity
• Ensure teams work within budget while maintaining program standards
• Meets all timelines for quarter and year-end reports given by our RDO, local GFSM and Sector lead

DAY TO DAY ROLE DUTIES

• Oversees, manages and owns the overall food experience at all food spaces
• Drives a culture of hospitality that is both friendly and engaging
• Has a passion for details in terms of service quality deliverables
• Oversees implementation of operational initiatives
• Manages and mentors the food team toward business goals deliverables
• Support the training and development of the food team
• Monitors and manages all financial responsibilities
• Accountable for meeting budget and financial projects as they arise
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Creates a culture of Food and Workplace Safety
• Treats everyone with professionalism, care and respect
• Enhances front of house merchandising to maintain inspirations and consistency in food space
• Revitalizes older cafes with new food programs, merchandising and equipment
• Develop key relationship to our partner
• Communicates with all our suppliers honestly, accurately and in a timely manner
• Builds and maintains solid relationship with Compass Group Singapore
• Ensures teams work within budget while maintaining standards
• Oversees and contributes to the successful opening of all new Cafés
• Meets all timelines for quarter and year-end reports given by our partner and Sector Employer (QBDs)
• Owning and driving the catering business to achieve budgeted revenues
• Own team culture and engagement
• Support employees' development plans, review and challenge team changes strategically
• Drives innovation and change: is accountable for driving key projects
• Drives and inspires team to deliver excellence
• Works closely in conjunction with the Executive Chef and Culinary Team
• Trains and develops the food management team under their supervision

LEADERSHIP BEHAVIORS (COMPASS INTERNAL VALUES)

• Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgment and decisions and responds quickly under pressure
• Openly share and co-create – Delegates tasks to develop others
• Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximize benefits
• Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization
• Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.
• Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
• Taking the responsible approach to business

INDICATIVE INITIAL KPI’S

• Partner Forecast Vs Actual +-2%
• Accrual vs Actual +-2%
• Catering Business Volume - build and develop strategically this side of the business
• Catering Cost neutrality
• CPPPD % vs. budget
• NSF Audits
• CLRDC Score - maintain high standards for future audits
• CPE compliance - communicate and act as an example for team members
• Google Eats survey
• Productivity (Staff hours/100 SHC)
• Absenteeism - with the key stakeholders, work towards reducing staff sickness absence
• Turnover
• Staff Engagement score and participation- in collaboration with POP boost engagement surveys participation and staff engagement results
• Development plan in place for all team members
• Lean Path Capture Ratio
• FER
• # of complaints/100 SHC
• # of Elected Mandatory BP shared

Key skills & qualifications

MINIMUM QUALIFICATIONS

• Minimum of four (4) years college education; Bachelor’s Degree in Hospitality, Hotel/Restaurant or Business Management is preferred.
• A minimum of 7-10 years of industry experience in place of a degree.
• Minimum of 3 to 5 years management experience supervising senior managers
• Multi-unit restaurant or hotel experience a must
• Ability to take complex business issues or initiatives and apply creative problem solving or strategies for timely implementation
• Ability to effectively communicate, motivate and interact with all levels within the organization
• Strong passion for great food and hospitality
• A proven track record as an innovative and financially responsible manager
• Experience in R/D, operations, or concept development a plus
• A proven track record of leadership
• Proven industry contacts and relationships that can be leveraged in networking and recruitment of other team members
• Proven ability to enhance profitability, sustainability and creativity across all channels in alignment with business strategy
• Proven coaching and teaching skills with peers, individuals, and teams
• Ability to speak and present effectively in a group setting to Associates, Managers and our partner and represent the Food at Google Brand
• Maintain a positive attitude under pressure and motivate team
• Ability to maintain confidentiality
• Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
• Ability to work in a fast paced, changing environment.

Responsibilities:

• Data collection and validation from unstructured data sets.
• Support the implementation and become SME for organization data extraction and transformation tools for Private Equity
• Drive operating model setup for data services for private equity services in region
• Maintain templates, business rules and validation rules used within data extraction and transformation tools
• Deliver with operational team the quarterly reference data sets, pricing files and transation activity
• Monitoring daily transaction processing, quarterly data files, booking custody transactions and investigating exceptions.
• Liaising with Client Operation teams, including monitoring of deliverables and
• troubleshooting issues.
• Creating portfolio data sets for new fund launches within internal applications prior to the hand off to accounting teams.
• Maintaining the database for changes in reference data.

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Job Description:

This position will have the primary responsibility of managing fund accounting team(s) providing the full range of fund administration services to real estate clients. This individual will be reporting directly to Regional Head of Private Equity and Real Estate. A partial list of responsibilities and skills includes:

• Review and coordinate Net Asset Value calculation and reportings

• Review and coordinate investor servicing activities. Including investor on-boarding, capital calls, distributions, and other investor reportings.

• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations

• Maintain a working knowledge of current accounting principles and developing solutions for issues

• Review of financial statements and footnotes for audit purpose

• Liase with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables

• Lead new funds on-boarding process and ensure that everything is in order prior to the fund launch.

• Primary contact to client on daily operational, issue discussion and any other request

• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction

• Identify and highlight opportunities for internal process improvement and increase in operational efficiency

• Participate in client pitch or any other sales effort as Real Estate subject matter expert.

• Perform other duties as assigned and incidental to the work described above

Qualifications:

• Hold a university degree in Banking/ Finance/ Mathematics/ Accounting/Economics, qualified accountant or other relevant qualification preferred

• Have a minimum of 5 years progressive fund administration experience in servicing real estate clients.

• Strong computer skills with strength in Microsoft Office products. Proficiency with Microsoft Excel is particularly asset.

• Strong knowledge in IFRS, US GAAP and Singapore GAAP. Knowledge in Luxembourg GAAP and Japanese GAAP would be an advantage

• Knowledge of Yardi accounting software.

Overview

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world’s largest online services.

Within CO+I, the Global Supply Chain team is responsible for establishing a supply chain that can meet the ever-growing growth of the Cloud and our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year datacenter construction and lease projects. Furthermore, we support the Operations team that manages and runs the cloud assets. We are looking to fill a critical role of SWAT Construction Contracts Director on our Supply Chain Execution team to lead a program of build projects in Singapore.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

As part of the regional EPC SWAT team, the key responsibilities are to work cross functionally with other SWAT team members to provide oversight on the consistent implementation of the project SLA and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup, evaluate the site resource effectiveness, conduct spot audits, assist with onboarding and training of the site based team.  Team will be dedicated to this scope and will not be assigned to specific projects or other functional/regional activities.  The project reviews and assessment will be as per the SWAT team roadmap and/or managed by exception should a critical priority is raised within the region. Team will be based in hub location and will travel together to the site as per the roadmap and business critical priorities. Travel requirements: 50-75%.

Responsibilities

Procurement and Contracts

Project Procurement:

• Monitor site sourcing activities for various professional services, such as General Contractors, Architect Engineers, Commissioning Agents, Cost & Project Management
• Assess sourcing and negotiation strategies to meet project objectives.

Contract Review and Compliance:

• Attest that contract site teams are verifying contract requirements are met according to the terms and conditions.
• Audits site procurement contracting strategies for data center construction projects and/or purchasing opportunities to achieve optimal cost and continuity of supply and services.

Change Order Management:

• Detailed understanding of contractual conditions regarding order management.
• Audit and ensure compliance of change orders to the project, and partners cross-functionally to resolve/escalate accordingly.

Execution Coordination & Communication:

• Assesses and advise on the site team’s post-award contract execution and commercial decision making.
• Travel to site when challenges arise related to the project/contract and implement strategies to mitigate the risk.
• Provide regular status reports on issues, risks and mitigations to leadership.
• Assess mitigation process of site contract managers when significant contractual issues arise
• Effectively document and communicate improvement recommendations after site audit completion

Stakeholder Collaboration

• Drives significant business engagement in partnership with the SWAT team and cross-functional teams including Planning, Strategic Sourcing, Cost Management, Engineering, Quality, Construction and Project Managers.
• Drives commercial compliance and problem resolution with General Contractors, Subcontractors and Suppliers.
• Actively partners with suppliers to identify and drive continuous improvement and risk management opportunities by evaluating procedural, operational, and/or environmental factors, analyzing root causes of issues, sharing insights with key stakeholders, and influencing the adoption of needed improvements.

Qualifications

Required/Minimum Qualifications

• Bachelor's or Master’s Degree in Engineering, Construction Management, or related field
• 10+ Years Experience in Project Management, Procurement, Supply Chain, and/or Operations
• Proven experience in contract management, preferably in construction, real estate, or infrastructure projects.
• Willingness to travel from job site to job site regularly.

Preferred Requirements

• Hyperscale data center or large building construction experience in an owner or general contractor capacity
• Experience developing negotiating contract terms and conditions specifically for contracts related to services, construction, engineering, materials and equipment installation.
• Strong understanding of contracting principles and legal terms and conditions
• Broad understanding of the construction industry and contract language associated engineering, procurement, fabrication, and construction/construction management (EPFC/CM)
• Excellent negotiation, communication, and interpersonal skills.
• Detail-oriented with the ability to manage multiple contracts simultaneously.
• Proficiency in contract management software and tools.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years thereafter.

#COICareers

#EPCCareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Play a key role in planning various aspects of the overall corporate strategy.
• Make key business decisions with the management team that promote company growth and profitability.
• Develop policies and processes to ensure that daily operations run smoothly to achieve company targets.
• Managing a budget is a key responsibility.

Key Responsibilities:

• Collaborate with executive leadership to develop and implement operational strategies that support the company's overall objectives.
• Identify opportunities to streamline operations, improve efficiency, and reduce costs through process optimization and automation.
• Effectively allocate resources, including manpower, equipment, and finances, to support operational needs and maximize productivity.
• Foster collaboration and communication across departments to ensure alignment and synergy in operational activities.
• Establish key performance indicators (KPIs) and metrics to track operational performance, analyze data, and implement improvements as needed.
• Identify potential risks and develop mitigation strategies to safeguard operations and minimize disruptions.
• Ensure compliance with relevant regulations, standards, and industry best practices in all operational activities.
• Manage relationships with external vendors and partners to ensure quality service delivery and value for the company.
• Provide leadership and direction to the operations team, fostering a culture of accountability, innovation, and continuous improvement.

Requirements:

• Bachelor's degree in Business Administration, Management, or a related field. Master's degree preferred.
• Minimum of 15 years of experience in the AI and Cloud industry, with a proven track record in operations management.
• Strong understanding of AI and Cloud technologies, market trends, and industry dynamics.
• Excellent leadership and communication skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strategic thinker with a hands-on approach to problem-solving and decision-making.
• Proven experience in process optimization, resource management, and performance monitoring.
• Ability to thrive in a fast-paced, dynamic environment and drive change effectively.
• Strong analytical skills and proficiency in data-driven decision-making.
• Demonstrated ability to manage multiple projects and priorities simultaneously.

The Head of Cleaning Department is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he/she strategises and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He/she also mentors the management team as part of succession planning and represents the organisation in meetings with clients and business partners.

He/she is expected to build relationships with stakeholders as part of his role.

This requires him/her to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.

Critical Work Functions:

1. Lead teams

· Develop strategy plans to promote organisation core values

· Manage the professionalism of the staff

· Mentor and lead management staff

· Lead organisational succession planning, capability development and employee engagement

· Demonstrate good knowledge and mastery of ground operations, data reporting, asset management, budgeting, financial counselling and HR processes

2. Drive business operations

· Drive the overall growth of business and operations

· Drive opportunities to improve market visibility and presence of the organisation

· Lead budget planning for the organisation

· Develop Standard of Procedure for all the projects and cleaning staff

· Represent and promote the organisation

· Direct the development and review of operation policies and procedures

· Actively explore, evaluate and prioritize new markets for expansion

· Participate in expansion activities

3. Manage client relationships

· Collaborate with clients to achieve business goals

· Direct the development and review of strategic plans to improve relationships with clients

4. Manage Incidents

· Oversee the conduct and review of contingency plans

· Endorse emergency and crisis management response plans, processes and procedures

· Provide direction on analysed trends of reported incidents

Requirement:

• At least 3-5 year(s) of working experience in the related field is required for this position.
• Preferably Managers specializing cleaning industry (housekeeping, general cleaning)
• Proven leadership qualities and track record for building and managing new functions and high performing teams.
• Prior experience in managing large operations and transitions and know-how of setting up and scaling of new functions.
• Resourceful, driven, adaptive and able to work and deliver in a fast-paced environment under tight timelines

Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

Responsibilities

• Sole focus on the Indonesian market from Singapore
• Exceed annual sales targets
• Develop an Enterprise Account Plan for each enterprise account, then drive the execution of that plan to success
• Prospecting, building pipeline and selling Coupa cloud-based spend management solutions to enterprise Coupa clients
• Engage with C-level prospects to position Coupa’s enterprise value proposition and quarterback the deal to closure
• Adopt the concept of Business Value Selling within the context of the Challenger Sale model
• Provide proactive, trusted thought leadership to target accounts
• Co-sell with Resellers and Alliance Partners as needed (Resellers and Partners are acquired and managed by the Coupa Alliances team out of Coupa Asia in India and in locations around the globe)
• Orchestrate client and internal teams to collaboratively build Joint Vision Roadmaps outlining the value that Coupa will deliver and the investments the client will need to make
• Create and execute Field Sales Campaigns to create demand
• Develop and deliver world-class Executive Sales proposals to C-level prospects
• Implement our Coupa Sales Best Practices
• Forecasting accurately (benchmark +/- 10%)
• Maintain the system of record in Salesforce.com
• Develop and deliver world-class Executive Sales proposals to C-level prospects
• Engage with C-level prospects to position Coupa’s enterprise value proposition and drive deals to closure
• Adopt the concept of Business Value Selling within the context of the Challenger Sale model (http://www.executiveboard.com/exbd-resources/content/challenger/index.html)
• Align overall value messaging targeted towards the chief economic buyer in target accounts
• Build out an account penetration model that encourages multi-angle access into key accounts

Requirements:

• Native speaker and writer of Bahasa
• Minimum 7+ years of direct sales experience in the software industry
• The eligible candidate should be able to demonstrate a successful career with extensive direct sales and business development experience in India and should be able to provide direct references in India who can attest to the acclaimed experience
• Consistent track record of achieving/exceeding sales quota (SaaS)
• Strong executive presence – very comfortable with C-level executives, especially CFOs and CPOs
• Expertise in managing multi-stakeholder sales cycles and closing large deals
• Ability to prospect within greenfield accounts
• Organized and specific experience with enterprise account planning
• Focused on selling business value to Finance and Business stakeholders using ROI and TCO models, rather than competing on “features & functions”
• Ability to identify enterprise client pains and develop unique and compelling value propositions that focus on delivering business value to the client
• Equally successful at engaging with all levels in an organization (bottom-up & top-down)
• Assertive, Passionate, Consultative, loves to compete and win
• Great at building relationships and working within a team selling environment
• Excellent oral and written communication skills
• Experience with selling SaaS solutions
• Spend management domain expertise desired
• Must be able to work in a fast-paced and passionate environment
• Bachelor Degree or equivalent experience required
• Speaks and write in Mandarin

#LI-Remote

#LI-PC1

At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

We are looking for a Operations Director to oversee organization’s ongoing operations and procedures. Responsible for the efficiency of business. Operations Director maintains control of diverse business operations, an experienced efficient leader with excellent people skills, business acumen and exemplary work ethics. The goal of the Operations Director is to secure the functionality of business to drive sustainable growth, whilst ensuring compliance with regulatory and operational requirements.

· Establish policies and procedures that promote company vision

· To put the vision in writing

· Oversee daily operations of the company and the work of executives (Compliance & Finance etc.)

· Lead employees to encourage maximum performance and dedication

· Evaluate performance by analyzing and interpreting data and metrics

· Participate in business expansion activities (via investments, acquisitions, corporate alliances etc.

· Manage relationships with partners/vendors

· Manage organizational change & critical projects

Job Requirements

· At a minimum Degree or MBA (desirable)

· Proven experience as Operations Director or relevant role

· Understanding of business functions such as Compliance, Finance, Business Development etc

· Demonstrable competency in strategic planning and business development

· Outstanding organizational and leadership abilities

· Excellent interpersonal and public speaking skills

RaceTrac Company Overview

Job Description:

The Director of Operations is ultimately responsible for the profitability of up to 100 high-volume convenience store retail outlets. This individual leads and oversees the development of up to 1000 RaceTrac employees. The Director of Operations continually drives profitability, developing people, and the highest level of guest service while ensuring regional objectives align with RaceTrac strategy and goals. Up to 25% travel may be required.

Responsibilities:

• Leads regional leadership meetings and is responsible for communicating regional performance and feedback to the SSC during monthly financial meetings.
• Provides leadership, mentoring, and guidance to direct reports (OSs) and supports the development of all field operations personnel.
• Maximizes profits and assets and is responsible for short- and long-term planning in areas of budgeting, goal setting, and team development.
• Supports talent growth and participates in talent evaluations by providing feedback and recommendations for development and promotional decisions.
• Drives and provides guidance to program implementations and operational KBOs within the region.
• Maintains a strategic partnership with the HR Manager and ensures Operations and HR initiatives are aligning with the company’s overall goals. 
• Responsible for identifying areas of opportunity, providing feedback, and maintaining a partnership with Category Management, Marketing, and critical vendors.
• Supports the representation of the RaceTrac Brand in the local markets to include contacts with community relations, key government leaders, and charitable organizations.
• Provides feedback on Real Estate opportunities, trends, and challenges. Works closely with construction/local building inspectors throughout all aspects of the build, permitting, and certificate of occupancy for new stores and remodels.  
• Maintains knowledge and awareness of competition, including pricing and promotions.
• Understands the overall retail environment and competitive landscape of the region, such as indirect competition, market awareness, industry trends, etc.

Qualifications:

• Bachelor’s degree from an accredited college or university in business management or related field preferred
• 5-7 years experience in a multi-unit managerial position preferred
• Proven successful Retail Management of multiple units experience preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred

BACKGROUND:

Grow Asia was established by the World Economic Forum in 2015 in collaboration with the Association of Southeast Asian Nations (ASEAN) in response to the urgent need to transform food systems to be more inclusive, sustainable, and resilient to climate change. As a multi-stakeholder platform, Grow Asia works with more than 650 global and regional partners to broker market driven solutions across Southeast Asia. We do this by convening leading decision makers from public, private, and civil society organizations, mobilizing partnerships and finance, and delivering best practice through the implementation of collaborative public-private projects at a field-, national-, and regional level.

The Grow Asia network comprises our regional office in Singapore and five country chapters in Cambodia, Indonesia, Papua New Guinea, the Philippines, and Viet Nam. The network operates through 44 national and sectoral Working Groups and is already reaching more than 2.9 million smallholders across Southeast Asia with technical assistance and blended finance solutions. In 2020, Grow Asia was accredited as an Entity Associated with ASEAN. This accreditation recognizes the important role Grow Asia plays in the region, particularly in facilitating multi-stakeholder partnerships and acting as a delivery mechanism for ASEAN programs.

THE ROLE:

Grow Asia is seeking an experienced leader and strategist to help us deliver impact at scale by strengthening operational excellence and coordinating the strategic mobilization of financial and human resources.

Reporting to the Executive Director, the Director of Operations will be responsible for strategic and financial planning, grant management, and financial compliance at a regional and country level to ensure effective coordination of grants and blended resources across Grow Asia’s four Public-Private Programs – GrowVentures, GrowHer, GrowRight, and Growbeyond.

We are looking for an independent thinker and problem solver, with a strong sense of self-motivation, who thrives in a highly collaborative, dynamic team environment. The successful candidate should bring experience in coordinating complex projects and financial management to deliver joined-up solutions across multiple disciplines, countries, and teams while working in a multi-stakeholder, matrixed environment.

RESPONSIBILITIES include but are not limited to:

Operations and Finance

· Lead the Operations and Finance Department, acting as Grow Asia’s financial controller, providing day-to-day oversight for all financial and operational requirements in adherence to relevant regulations and policies.

· Work with the Executive Director and Heads of Department to assess the operational needs of the Grow Asia network and translate the organization’s strategic vision into operational solutions.

· Oversee annual business planning, operational excellence, human and financial resources, and monthly and annual reporting.

· Monitor and oversee the life cycle of grants and matching contributions under GrowVentures, GrowHer, GrowRight and GrowBeyond, ensuring efficient and timely deployment of resources to programs and countries (Cambodia, Indonesia, Papua New Guinea, Philippines, Viet Nam)

· Put in place systems and processes to monitor and evaluate progress in meeting operational goals.

· Support the prioritization of grant applications, onboarding of new donors, financial due diligence, and timely submission of concept notes, funding proposals, and donor reports

· Oversee budget planning and financial reporting for individual donors and where appropriate, provide contractual and compliance-related information to partners

· Put in place an organization risk register to highlight and mitigate financial exposures and non-compliance as part of a strengthened internal audit function

· Oversee expenditures and spending rates with relevant teams to update financial projections and make any necessary revisions.

· Oversee proactive collection of donor receivables or settlement of donor payables in a timely manner.

· Collaborate with senior staff to create and maintain systems for efficient and transparent capture of program data for timely and informative internal and external reporting

· Work closely with Heads of Department to report on the impact of grants – both internally and externally

Organization and Team Leadership

· Guide and facilitate the scale up of human capacity and capability to accommodate new programs and country chapters in line with organizational growth.

· Manage a small team of Finance, HR and Operations staff and guide them in managing tools and trackers to ensure that in-country programs and field-level implementation adhere to requirements and expectations of donors and partners

· Oversee maintenance of the Employee Handbook and ensure that policies are well communicated and implemented by hiring managers

· Supervise, coach, and collaborate with regional and country staff to ensure programmatic and team success, as well as to support the team’s ongoing professional development and growth

· Work closely with the Head of Partnerships to support operations in Cambodia, Philippines, and Viet Nam, and provide direct oversight to GrowAsia’s programs in Indonesia Papua New Guinea

· Support the Executive Director in optimizing cross-departmental knowledge flow, challenge silos, and be a champion for matrixed projects.

· Work with external vendors to coordinate optimal talent acquisition and ensure that recruitment processes adhere to Grow Asia’s diversity and inclusion commitments

· Coordinating the onboarding of new staff, including but not limited to contract completion, application for visas, collection of references, and management of IT processes and compliance.

· Contribute to the smooth running of governance meetings and annual events, including but not limited to Grow Asia Governance Councils and the Grow Asia Investment Forum

· Create and sustain a work environment of mutual respect where team members strive to achieve excellence

· Represent Grow Asia at external events and cultivate relationships with donors and partners

· Lead and participate in global and regional calls and donor meetings, as needed

THE SUCCESSFUL APPLICANT:

· Masters’ degree in a discipline related to the position (business, finance, International Development, or equivalent)

· A minimum of 15 years work experience in increasingly senior roles, ideally in a multi-country leadership role focused on climate change and/or sustainable finance in food and agriculture (spanning corporate, non-profit, and/or consulting roles)

· Strong team leadership experience and skills, with proven success and ability to manage diverse teams, budgets, and operations across complex, low income geographies

· Experience in strategic design, execution, and management of multi-country programs

· Excellent written and oral communications skills, with fluency in spoken and written English and, ideally, one other Southeast Asian language

· Excellent attention to detail

· Strong organizational and interpersonal skills, with the ability to effectively interface at all levels of seniority both internally and with our partners in the public, private, and civil society space

· High level of integrity and commitment to socio-economic development and food systems transformation

· Emotional maturity, patience, curiosity, and a sustained willingness to change one’s mind

· Forward-looking thinker, who actively seeks opportunities and proposes solutions

Location: Singapore

Travel requirement: Up to 30%, mainly within Southeast Asia

Start date: Immediate

WHAT’S ON OFFER:

In addition to a competitive salary, this role provides a unique opportunity to (1) develop your capabilities and broaden your skill set in an organization that supports continuous growth, (2) work with a highly motivated, collaborative, efficient and compassionate team that also values autonomy, (3) be part of a dynamic, well-respected and credible entity in Southeast Asia, (4) connect with the World Economic Forum and its Food Action Alliance, participating in the global agenda on food security and agricultural development, and (5) contribute to social, economic and environmental progress in Southeast Asia and beyond.

HOW TO APPLY:

Qualified applicants are invited to send your resume, cover letter and writing sample to careers@growasia.org by 8 April 2024. We ask that you kindly include your name and the position you