Total 4,544 Manager Operations Advisor job vacancies in The United States of America

Position: Operations Manager

Job Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the art center, ensuring its smooth and efficient functioning. This role involves managing staff, facilities, events, and logistics, and also includes coordinating the successful opening of new centers.

Key Responsibilities:

• Develop, implement, and optimize operational plans, policies, and procedures to enhance the center's efficiency and effectiveness.
• Lead the planning and execution of the new center opening, including facilities setup, recruitment, training, inventory, marketing, and coordination with various teams.
• Collaborate with cross-functional teams to ensure a successful launch, adhering to timelines and budgets.
• Oversee the maintenance, cleanliness, and functionality of the art center's facilities, including classrooms, studios, equipment, and common areas.
• Coordinate repairs, upgrades, and renovations as needed.
• Ensure optimal stock levels, quality control, and cost-effectiveness.
• Recruit, train, mentor, and manage staff across various departments, including front desk, maintenance, events, and facilities management.
• Foster a positive work environment, encourage teamwork, and address employee concerns.
• Maintain a welcoming and organized environment for students and visitors.
• Oversee customer interactions, handle inquiries, and address feedback to enhance the overall experience.
• Collaborate closely with other departments, including sales, marketing, education, and finance, to align strategies and achieve overall business goals.

Qualifications and Requirements:

• Proven experience in operations management
• Strong leadership skills, with the ability to motivate and manage diverse teams.
• Excellent organizational, problem-solving, and decision-making abilities.
• Effective communication, negotiation, and conflict resolution skills.
• Proficiency in MS Office
• Flexibility to work evenings, weekends, and attend special events as needed.
• Creativity, adaptability, and a passion for the arts are advantageous.

Other Information:

Working day: 5/6 days work week, including weekends
Working Location: Report to HQ at Jb Setia Tropika but needed to travel to various branches

Employee Benefits and Perks:

• Comprehensive training will be provided.
• Enjoy planned annual leave, public holidays, bonus holidays, medical leave, maternity leave, and paternity leave.
• Engage in staff bonding activities like the Annual Dinner, Award Ceremony, Team Building, and Personal Development Growth Training.

Incentives and Rewards:

• Earn full attendance incentives and grooming incentives.
• Qualify for company trips and avail of complimentary art courses for your children.
  Benefit from staff discounts.

Government Statutory and Security:

Contributions to EPF, SOSCO, EIS, and other government statutory requirements.

Career Growth:

Opportunities for career advancement and promotions within the organization.

We regret to inform you that only shortlisted candidate would be notified.

By submitting your personal data and/or resume, you give consent to collect, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.

職位目的

（簡要說明該職位的基本目的）
領導全國各地的區域銷售團隊實現業務目標，
收入和銷售目標，並與代理商、客戶管理團隊、經銷商和批發商合作執行貿易計劃。

主要任務和職責：

• 負責交付整體一般貿易業務目標及銷售
  與各自地區、批發商、經銷商和指定合作夥伴合作的收入/數量。支持各地區重點MT計劃的執行。
• 領導年度一般貿易業務計劃。
• 負責確保貿易支出在預算內。
• 領導團隊每月進行國家和地區業務審查 (BR)。
• 透過監控和確保按時、全面實施所有代理行銷、客戶管理和貿易計劃和舉措，推動銷售營運和貿易執行卓越。
• 共同擁有由代理商和客戶管理發起的所有貿易計劃。
• 確保批發商和分銷商遵守並實現公司 KPI。
• 開發和發展新業務和/或通路。
• 指導和支持銷售團隊有效執行貿易和/或
  顧客。

主要KPI指標：

• 銷售收入及銷售量
• 收藏
• 滲透率和分佈
• 執行效率和貿易支出
• 預測的準確性

工作關係：

• 所有內部利害關係人
• 外部合作夥伴

資格（此職位成功所需的教育、技能、經驗和個人特徵）

• 最低學位資格
• 至少10年快速消費品產業相關經驗
• 在管理一般貿易銷售團隊、批發商、銷售營運和大客戶方面擁有豐富的經驗
• 貿易行銷和/或類別/通路開發經驗是
  額外的優勢
• 良好的溝通和人際交往能力

津貼和福利

• 員工股權
• 事假
• 個人發展機會

職位：營運經理

職位概要：營運經理負責監督藝術中心的日常運營，確保其平穩且有效率的運作。該角色涉及管理員工、設施、活動和後勤，還包括協調新中心的成功開幕。

主要責任：

• 制定、實施和優化營運計劃、政策和程序，以提高中心的效率和效力。
• 領導新中心開幕的規劃和執行，包括設施設置、招募、培訓、庫存、行銷以及與各個團隊的協調。
• 與跨職能團隊合作，確保成功啟動，並遵守時間表和預算。
• 監督藝術中心設施的維護、清潔和功能，包括教室、工作室、設備和公共區域。
• 根據需要協調維修、升級和翻新。
• 確保最佳庫存水準、品質控制和成本效益。
• 招募、培訓、指導和管理各部門的員工，包括前台、維修、活動和設施管理。
• 營造積極的工作環境，鼓勵團隊合作，並解決員工的擔憂。
• 為學生和訪客維持一個熱情且井然有序的環境。
• 監督客戶互動、處理查詢並解決回饋，以增強整體體驗。
• 與其他部門（包括銷售、行銷、教育和財務）密切合作，以協調策略並實現整體業務目標。

資格及要求：

• 豐富的營運管理經驗
• 強大的領導能力，能夠激勵和管理多元化團隊。
• 優秀的組織、解決問題和決策能力。
• 有效的溝通、談判和解決衝突的能力。
• 熟練使用 MS Office
• 可以靈活地在晚上、週末工作，並根據需要參加特殊活動。
• 創造力、適應力和對藝術的熱情是有利的。

其他資訊：

工作日：每週工作 5/6 天，包括週末
工作地點： 到 Jb Setia Tropika 總部報到，但需要前往各分行

員工福利和津貼：

• 將提供全面的培訓。
• 享有計畫年假、公共假期、獎金假期、病假、產假、陪產假。
• 參與員工聯誼活動，如年度晚宴、頒獎典禮、團隊建立和個人發展成長訓練。

激勵和獎勵：

• 獲得全勤獎勵和美容獎勵。
• 有資格參加公司旅行並為您的孩子提供免費藝術課程。
  享受員工折扣。

政府法規和安全：

符合 EPF、SOSCO、EIS 和其他政府法定要求的供款。

職業發展：

組織內職涯發展和晉升的機會。

我們遺憾地通知您，只有入圍的候選人才會收到通知。

透過提交您的個人資料和/或履歷，您同意本公司收集、使用和揭露您的個人資料和/或履歷，以便公司處理和管理與此職位申請相關的目的。

Location: Remote (Malaysia, KL/Selangor preferred in case there's any management offsite)

Role:
The Sales Operations Manager will oversee and enhance the sales operation infrastructure. This strategic role involves optimizing sales processes, managing sales data, and aligning the sales team with our business objectives to drive success and revenue growth.

Responsibilities:

• Develop and implement efficient sales processes and strategies.
• Manage sales analytics to ensure accurate forecasting, pipeline management, sales strategy execution, and reporting.
• Coordinate with the sales team to align sales strategies and operations with business goals.
• Develop and deploy creative solutions in tracking the sales team's activities.
• Provide detailed sales reports and insights to senior management, highlighting trends, growth opportunities, and challenges.
• Train and support sales representatives and staff to enhance their product knowledge and sales skills.
• Collaborate with other departments to ensure a cohesive approach to market expansion and client satisfaction.
• Ensure that leads followed up has a proper resolution within 30 days of appointment.
• Ensure that all calls have a resolution, maintaining high standards of customer service and operational efficiency.
• Accurately manage transaction logs for finance to bill clients and for closers to receive their commissions accurately.
• Manage the productivity of full-time closers, ensuring they remain productive during non-event periods.
• Identify additional opportunities for revenue generation.
• Develop strategies to minimize the gap between payments receivable.
• Analyze the training needs of the sales team, identifying strengths and weaknesses to tailor training accordingly.
• Set team goals and targets for each account to drive performance and accountability.
• Develop detailed onboarding programs for new sales staff to ensure a smooth transition and rapid time to productivity.
• Manage account managers to ensure that client relationships are maintained excellently and that events/campaigns are well prepared in advance according to established protocols.

Results:

• Enhanced operational efficiency and reduced sales cycle times.
• Accurate sales forecasting and effective management of sales pipelines.
• Improved sales team productivity and achievement of sales targets.
• Increased client satisfaction and retention rates.
• Efficient management of transaction records to support accurate billing and timely commission payments.
• Effective training and onboarding that enhances team capabilities and addresses performance gaps.
• Well-managed client relationships and successfully executed events and campaigns.

Requirements

• Proven experience in sales operations, preferably in a sales outsourcing or agency environment.
• Strong understanding of sales process management, creative problem-solving, and data analysis.
• Excellent communication and leadership skills.
• Ability to work strategically and collaboratively across departments.
• High attention to detail and a focus on data-driven decision-making.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

地點：遠端（最好是馬來西亞、吉隆坡/雪蘭莪，以防管理人員不在現場）

角色：
銷售營運經理將監督和加強銷售營運基礎設施。這個策略角色包括優化銷售流程、管理銷售數據以及使銷售團隊與我們的業務目標保持一致，以推動成功和收入成長。

職責：

• 制定並實施高效率的銷售流程和策略。
• 管理銷售分析以確保準確的預測、通路管理、銷售策略執行和報告。
• 與銷售團隊協調，使銷售策略和營運與業務目標保持一致。
• 開發和部署創造性的解決方案來追蹤銷售團隊的活動。
• 向高階管理層提供詳細的銷售報告和見解，突顯趨勢、成長機會和挑戰。
• 培訓和支援銷售代表和員工，以提高他們的產品知識和銷售技能。
• 與其他部門合作，確保採用一致的方法來擴展市場並提高客戶滿意度。
• 確保後續線索在預約後 30 天內得到適當的解決。
• 確保所有呼叫都能解決，維持高標準的客戶服務和營運效率。
• 準確管理財務交易日誌，以便向客戶開立帳單，並讓結算者準確收到佣金。
• 管理全職終結員的生產力，確保他們在非活動期間保持生產力。
• 確定額外的創收機會。
• 制定策略以盡量減少應收付款之間的差距。
• 分析銷售團隊的培訓需求，確定優勢和劣勢，從而相應地客製化培訓。
• 為每位客戶設定團隊目標，以提高績效和問責制。
• 為新銷售人員制定詳細的入職計劃，以確保平穩過渡並快速提高生產力。
• 管理客戶經理，確保客戶關係得到良好維護，並根據既定協議提前做好活動/行銷活動的準備。

結果：

• 提高營運效率並縮短銷售週期。
• 準確的銷售預測和有效的銷售通路管理。
• 提高銷售團隊的生產力和銷售目標的實現。
• 提高客戶滿意度和保留率。
• 高效率管理交易記錄，支援準確計費和及時佣金支付。
• 有效的培訓和入職培訓可以增強團隊能力並解決績效差距。
• 管理良好的客戶關係並成功執行活動和活動。

要求

• 擁有豐富的銷售營運經驗，最好是在銷售外包或代理環境中。
• 對銷售流程管理、創意問題解決和數據分析有深入的了解。
• 優秀的溝通和領導能力。
• 能夠跨部門進行策略性的協作。
• 高度關注細節並注重數據驅動的決策。

津貼和福利

• 員工股權
• 佣金和獎金
• 彈性的工作時間
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

✔ Operations Manager (Warehouse / Supply Chain / Logistics)

✔ Building Materials Supplier

✔ Ulu Tiram, Johor

✔ Monday - Friday : 8.00am - 5.30pm & Saturday : 8.00am - 12.00pm

✔ Salary can be up to RM7000

✔ Min 3 - 5 years' working experience in managing warehouse operations

 

Job Responsibilities :

• Oversee daily activities of the warehouse operation and proper management in inventory control
• Develop and implement operational policies and procedures
• Manage the supply chain and logistics functions
• Oversee all aspects of operations, including scheduling, quality control and safety protocols

Requirements :

• Degree in any field
• Min 3 - 5 years' working experience in related field

Benefits

• Allowance
• Medical benefits

✔ 營運經理（倉庫/供應鏈/物流）

✔ 建築材料供應商

✔ 柔佛州烏魯地南

✔ 週一至週五：上午 8.00 至下午 5.30 週六：上午 8.00 至中午 12.00

✔ 薪水可高達 RM7000

✔ 至少 3 - 5 年管理倉庫營運的工作經驗

工作職責 ：

• 監督倉庫運作的日常活動以及庫存控制的適當管理
• 制定並實施營運政策和程序
• 管理供應鏈和物流功能
• 監督營運的各個方面，包括調度、品質控制和安全協議

要求 ：

• 任何領域的學位
• 至少 3 - 5 年相關領域工作經驗

好處

• 津貼
• 醫療福利

Who are we looking for?
We are looking for a solution-oriented Advisor/Project manager with business understanding, the ability to understand the customer’s needs and expertise in finance and/or purchasing. Experience from IT-related projects or finance/purchasing projects would be perfect. You are responsible, like to work with others and are not afraid to express your opinion. Relevant education from college or a university is a requirement. You will work with the implementation and streamlining of the customer’s eye-share solutions, and you will be part of a creative and exciting IT environment with committed and professionally skilled employees.

Qualifications and work experience
You should have varied experience in some of the following subject areas:

• Strong domain knowledge in financial and/or procurement processes
• Ability to analyze detailed business process requirements, and provide appropriate system solutions
• General good competence about IT/ERP systems
• Project management exposure
• Have strong interest implementing and driving upgrade projects, including training delivery to local and overseas customers
• Ability to present and communicate effectively in English, written and verbally
• Ability to manage multiple assignments including resource co-ordination and planning

Personal characteristics

• High service standards, flexible and structured
• Creative / driving force /I nitiative-rich
• Good work ethics and discipline
• Ability to collaborate well with teams from varying cultures and backgrounds
• Sense of humor and desire for the workplace to be fun

We offer

• Remuneration shall commensurate with experience
• Fast-paced learning environment, combined with work-life balance synonymous with Nordic culture
• Vast career-progression opportunities. Working with a highly experienced and skilled international team of developers, commercial professionals, consultants and industry experts
• Opportunity to work in a successful company that has experienced growth every year since its inception in 2001
• Modern, centrally located office premises, and the chance to work remotely when needed

Position Summary

This position is responsible for leading a team in the management of Data Center operations to achieve the operations key performance index and the required service standards. This may include managing day to day data center activities, server floor inventory management system, various data center value added work, physical distribution operations, implementing logistics technology, customer liaison and relationship, organization development and training.

Responsibilities

Primary Responsibilities

• Lead and manage the logistics operations to achieve the operations key performance index and the required service standards

• Monitor and analyze P&L of the operations, establish business controls and provide solutions to reduce cost and increase revenue.

• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels employees on performance

• Works collaboratively with client and departmental staff to assure operational effectiveness, adherence to policies and procedures and maximization of flow of all incoming and outgoing material.

• Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

• Ensuring information/knowledge resources can be readily accessed and easily retrieved

• Manages quality system and continuous process improvement within the facility

• Additional responsibilities include, process development and continuous improvement and managing total productivity.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.

• Ensure safe work environment for all employees

• Administers and communicates company policies

• Regularly reviews performance expectations with the leadership team. Providing expectations, performance planning, feedback to team members.

• Responsible for the training & development and performance discussions with staff.

• Maintain good working relationships with customers

Position-specific Responsibilities

• Management of multiple customer data center site operations.

• Drive cost saving & operations efficiency

Qualification Summary:

Experience:

This position requires at least 5 years of experience in logistics operations management providing overall direction, implementation, and continuous improvement in all phases of logistics solutions.

Education:

Degree in Engineering, Logistics, Supply Chain Management, Industrial Engineering or equivalent work experience in the logistics field.

Skills:

• Technical Skills

• Good working knowledge of logistics and value added service operations.

• This position requires highly developed computer skills, with a focus on MS Office suite products.

• Proven transportation /logistics / supply chain management knowledge

• Strategic thinking ability, proven implementation results

• Superior customer relationship management skills

• Excellent negotiation experience with subcontractors, transporters, & vendors.

• Experience with customs and regulatory issues related to logistics

• A proven, experienced resource in solutions and implementations

• Strong problem solving skills

Behavioural Skills

• Strong organization leadership

• Excellent Interpersonal skills

• Strong written and oral communications skills

• Ability to re-prioritize workload to support urgent requests from various operations.

This position reports to the founder of DBD HEALTH HUB LLP. He/She will be managing day to day business of the operations, addressing operational concerns and issues, monitoring overall customer satisfaction, developing and implementing operational procedures and policies.

Individual to be involved in:
1. Improve operational management systems, processes and best practices
2. Ensure overall smooth operation, adequate resources to enhance efficient function of operations
3. Maintaining quality of work and ensure workplace safety compliance
4. Formulate strategic and operational objectives
5. Builds relationships and communicate effectively with customers
6. Any ad-hoc duties as assigned

Technical Skills and Competencies

1. Manage and oversee the day to day overall operations efficiently
2. Effectively review and develop operational practices and procedures to drive efficiency and to ensure relevance.
3.Foster strong customer relationships
4.Able to oversee revenue and expenditure management

Duration of Attachment: 6 Months

• Overall in charge of kitchen operations
• Procurement, selection, inspection and preparation of ingredients
• Cut various meats and vegetables as per established specification
• Track inventory stock in kitchen and conduct daily order
• Cleans food preparation areas as determined by law and company policy
• Prepares food to the specifications of the client
• Prepares food before the arrival of guests
• Makes adjustments to food items to accommodate guests with allergies or specific diet concerns
• Manage other employees in kitchen
• Acts as liaison to front-of-house employees to ensure proper food service temperature
• Seasons food according to recipes or company needs
• Orders ingredients and spices as needed
• Operates various kitchen appliance such as a blender, oven, grill
• Portions, arranges, and garnishes food based on client preference
• Direct and lead the food assembly process
• Conduct regular inspections to ensure consistency in standards of food preparation, food presentation, cleanliness and sanitation of restaurant and kitchen equipment
• Supervise and monitor outlets in charge
• Ensure smooth running of operations
• Highlight issues to directors as and when

Job Requirements

• At least 5 years' experience in western cuisine
• Good experience in western cuisine kitchen operation
• Knowledge of good hygiene practices
• Willing to work long hours and OT when required
• Understand western spices well

Working Days: 4 days off per month

Working hours : 11am - 11pm (10 hours per day, 2 hours break)

As we are expanding our business to operate a new outlet, We are looking for a Restaurant Manager to lead all aspects of our business.

Our food is non halal and contains pork.

You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

As we are a lean operated organization, the restaurant manager may need to double down to assist in cooking and food preparation. Hence experience in operating and cooking a kitchen is a plus.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining area, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

· Perform administrative tasks under the guidance of the main manager.

· Coordinate daily customer service operations (e.g. orders and payments)

· Monitor and maintain store inventory

· Supervise and motivate staff to perform their best

· Monitor operating costs, budgets and resources

MOM LICENSE NO.:16C7994

EA REG. ID: R1983060

Detailed job description and responsibilities To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity Find solutions to problems and be able to demonstrate a positive approach to new challenges, encouraging others to do the same Understand and identify barriers to understanding and communication and build skills to negotiate, motivate and persuade colleagues to contribute and agree to decisions To provide a service that is tailored to meet the needs of our patients and to understand what our patients/customers need and be adaptable and responsive Value diversity within the workplace To be honest and learn from mistakes, and help to create a just learn culture where people feel able to share and learn from experiences together To work as part of the senior management team, demonstrating effective communication, and working collaboratively with colleagues inside and out of the department Ensure information on performance is delivered in a sensitive and comprehensive manner Manage sensitive or contentious information in an appropriate manner Build rapport and trust with colleagues and service users ensuring that people are supported to be the best they can be Be honest about your biggest challenges and create a culture of curiosity and openness Develop and foster a learning environment where feedback is welcomed and valued Demonstrate good negotiation skills and logical thought processes where issues could cause conflict in a constantly changing environment Undertake planning and organisation projects events/meeting, ensuring momentum is maintained and communication tools. Negotiates complex business plans and co-ordination across service/agencies, dealing with challenges regarding e.g. patient length of stays, patient pathways or with reluctant patients and families with regard to placement in most appropriate environment. Analytical and Judgement Skills Analysis of complex management and patient flow data and activities Prepare and present business plans and recommend options for improvement. Review and investigate operational incidents and concerns, undertaking root cause analysis, corrective and preventative actions. Identify trends and lessons learned for their area in line with clinical and operational requirements. Develops a comprehensive work plan taking into account a comparison of a range of options and evaluation process. Responsibility for Supervision, Leadership and Management To manage staff to achieve the quality standards and to provide support to multidisciplinary teams in achieving this goal To work collaboratively with other departments to ensure effective patient flow across the ICO To ensure equipment is maintained routinely and safely Assist in the prevention of complaints through effective communication with staff, patients and families Lead on all Investigation of complaints, complete audits/surveys for named service To manage service effectively and safely and deputise in the absence of the Senior operational manager Ensure the delivery of a responsive, high quality, value for money service within named services To lead, manage, motivate and develop staff within designated teams/Services, and to maintain the highest level of staff morale and to create a climate within the ISU characterised by high standards of openness Communicate the Trusts objectives, future plan and current progress against plans to all staff within the designated areas Value the contributions and perspectives of all staff making sure their voices are heard, contributions valued and influence management decision making Ensure training and development needs of staff within the area are identified and completed Line-manager for staff in designated Services using the Compassionate Leadership principles. Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and to implement skill mix, staff deployment/changes as appropriate to meet the changing needs of service. Responsibility for Patient/Client Care Contact with patients, families, carers when dealing with complaints Provide general non-clinical advice, information, guidance or ancillary services directly to patients, clients, relatives or carers. Responsibility for Financial & Physical Resources To be accountable for delegated budgets for designated cost centres and ensure the achievement of financial balance Lead the development and delivery of cost improvement programmes and manage expenditure within designated control levels To lead in the effective management of establishment control within budgets Oversee the Management of payroll, finalising and authorising shifts in a timely manner Education and Training Responsibilities To ensure that the team have the skills and knowledge to deliver high quality services by assisting the management team to plan, deliver and review a local induction training program for new staff to include general Trust information and post specific training and information. This will also include supporting the management with arranging ID badges and uniforms, booking staff on Trust induction training and ensuring new staff can access Trust IT systems Lead, plan, deliver and review yearly/regular mandatory, essential and post specific training for staff including supporting staff with Trust training systems and booking bespoke face to face training sessions with the Trusts Education and Development department when required Providing basic IT support for staff such as basic PC use, applying for access to Trust systems or passwords/resets and liaising with IT regarding queries such as password resets Meet the requirements of the Health and Safety at Work Act by ensuring all staff (including self) are kept up to date with appropriate mandatory training, including refresher training and record attendance in line with Trust policy Ensure all staff are suitably trained and are competent in the tasks required to successfully undertake their duties. Train staff in the use of equipment and ensure training records are kept up to date Identify own training needs in line with the Trusts corporate objectives through the Personal Development Review process and be willing to undertake further training in support of this role Ensure staff comply with Trust policies at all times while on duty e.g.: Smoking Policy, Waste Management, Uniform Policy, Infection Control and Trust Cleaning policies and take the necessary action when policy is breached Ensure own actions reduce risks and actively promote a health and safety culture within the workplace. Always work in compliance with rules and working practices Ensure the observance of safe working methods under the relevant legislation COSHH, Health & Safety, Waste Management, advising management when Trust policies and procedures are not followed Participate in incident investigations when required Responsibility for Research, Policy and Service Development Implementation Participate and contribute ideas and feedback to other services Ensure that projects align to the Trust's strategic aims, vision and values Maintain an awareness of developments in other services at a regional and national level, actively seeking information and evidence to support implementation of best practice in the Trust Contribute to the creation of an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality Develops policy for operational services and ensures that they are implemented Assist in the prevention of complaints through effective communication with staff, patients and families Lead on all Investigation of complaints, Datix, complete audits/surveys for named service Use software to develop performance, statistical or management reports, presentations and written communications Undertake complex surveys relating to service delivery, collates for reports Carry out regular reviews of incidents, complaints, risk assessments and other multidisciplinary audits within designated services, ensuring that appropriate follow-up is taken to address and reduce risk and that learning is disseminated across the unit Assist with researching new equipment, take part in equipment/product trials and make recommendations Identify potential areas where cost savings and improvements to standards can be achieved and make recommendations to PMO.

Responsibilities

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Purchase materials, plan inventory and oversee warehouse efficiency

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Find ways to increase quality of customer service

Communicating changes in an order process to relevant parties.

Documenting procedures for third-party monitoring.

Creating and monitoring projects and teams.

Reviewing workloads and manpower to ensure targets are met.

Ensuring staff working on processes are happy and operating efficiently.

Supporting all functions of the business to work together.

Requirements

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Familiarity with Freight Forwarding business

Excellent communication skills

Leadership ability

Outstanding organizational skills

Degree in Business, Operations Management or related field