Total 151 Junior Executive Network Engineer job vacancies in Customer Service category in The United States of America

主要任務：

為客戶提供協助，有效解決問題，準確處理訂單，維護詳細記錄，與內部團隊合作，持續改善服務交付

職位描述：

• 客戶互動：
  • 透過即時聊天及時回覆客戶詢問
  • 以專業和同理心的方式處理和解決客戶投訴。
  • 提供有關產品、服務和政策的準確資訊。
• 訂單處理：
  • 協助客戶下單、追蹤和取消訂單。
  • 根據公司政策處理退貨和換貨。
• 文件:
  • 維護準確、詳細的客戶互動和交易記錄。
  • 記錄重複出現的問題並向對應部門報告。
• 客戶教育：
  • 向客戶介紹產品功能、促銷和使用情況。
  • 提供有關自助服務選項和資源的指導。
• 收集負面回饋並升級至 TL
• 透過 Shopee 或其他平台討論並處理客戶詢問
• 聯絡客戶並跟進社交媒體團隊的升級情況
• 票務平台
  • 管理包裹遺失的升級
  • 跟進票證狀態至滿意為止
• 管理
  • 平台差評
  • 透過系統退貨退款
  • 退貨退款升級

要求

• 有客戶服務或相關領域經驗者優先
• 熟悉客戶關係管理（CRM）系統者優先
• 優秀的中英文口頭和書面溝通能力
• 能夠清晰、簡潔地傳達訊息
• 強大的問題解決能力，能夠解決客戶問題並找到有效的解決方案
• 對客戶的需求和擔憂表現出同理心和理解
• 協作心態和在團隊環境中良好工作的能力
• 願意支持團隊成員並為正向的工作文化做出貢獻

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化
• 個人發展機會

Main Tasks:

Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with internal teams, and continuously improving service delivery

Job Description:

• Customer Interaction:                
  • Respond promptly to customer inquiries via live chat
  • Handle and resolve customer complaints in a professional and empathetic manner.
  • Provide accurate information about products, services, and policies.
• Order Processing:
  • Assist customers with order placement, tracking, and cancellations.
  • Process returns and exchanges according to company policies.
• Documentation:        
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Document and report recurring issues to the appropriate departments.
• Customer Education:
  • Educate customers on product features, promotions, and usage.
  • Provide guidance on self-service options and resources. 
• Collecting Negative Feedback and escalate to TL
• Discuss and attend to customer inquiries through Shopee or other platforms              
• Reach out and follow up with customer on the escalations from Social Media team
• Ticketing Platform                
  • Manages escalations on lost of package
  • Follow up on the ticket status till it is complete with satisfactory
• Managing 
  • Bad rating on platforms
  • Return Refund through System
  • Return Refund escalations

Requirement

• Previous experience in customer service or a related field is preferred
• Familiar with customer relationship management (CRM) systems is an advantage
• Excellent verbal and written communication skills, both in Chinese and English
• Ability to convey information clearly and concisely
• Strong problem-solving skills to address customer issues and find effective solutions
• Demonstrated empathy and understanding towards customer needs and concerns
• Collaborative mindset and ability to work well within a team environment
• Willingness to support team members and contribute to a positive work culture

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture
• Personal development opportunities

• 5-day work week, easily accessible work location (East)
• Salary up to $3500
• Good career development prospects

Our client, a leading MNC in the design and manufacture of audio equipment and audio-related devices, is currently seeking an experienced and dedicated candidate to join them team as an Assistant/ Service Engineer.

Responsibilities:

• Provide timely pre and post sales services to customers.
• Provide repair and maintenance work on the electronics equipment (microphones, RF wireless system, headphones, audio equipment) in accordance with approved quality standards - adjust, align, replace and/ or repair equipment and components following equipment manuals and drawings and using welding tools and other hand and power tools.
• Answer customer inquiries and requests via phone/ email.
• Verify warranty eligibility for repairs based upon requirements and information provided.
• Properly document all repair/ non repair actions.
• Carry out data analysis, find problems or hidden dangers through maintenance data, and give corresponding solutions or idea.
• Monitors all test gears calibration on regular basis and ensuring internal safety regulations.
• Maintain stock spare parts as per company guidelines, ensuring monthly stock count and facilitating yearly audit.
• Monitor repair cases and ensure that all repair cases to be complete in Turn-around-time as per global guidelines.
• Develop Accredited Service Provider (ASP) skills through workshops & training on quality of repair work & identify counterfeit products. Provide ASP with Technical Support to handle all repair issues.
• Provide back-up support during the absence of Service Specialist.

Requirements:

• Minimum Diploma / Degree in Electrical, Electronics, Wireless technology, Logistics, Sound Light & Video
• Proficient in Microsoft Office
• Experience in using ERP systems preferably JDE is advantageous

Interested and qualified candidates please email your CV to denise.tan@celecti.com.sg Attention to Denise Tan

Denise Charlene Tan Su-yen

CEI No. R1104480

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Assistant Service Engineer

Salary: $2,500 - $3,800

Working Location: Gul Cres

Transport provided from Boon Lay, Lakeside, Chinese Garden, Yew Tee

Working Days: 5 days (Mon- Fri)

Working hours per week: 8.15am to 5.30pm

Job Responsibilities

- Repair & maintenance of cleaning equipment, e.g. road sweepers, ride-on auto-scrubbers etc.

- Must be able to perform troubleshooting on various electrical circuitry.

- Engine and hydraulic knowledge with 1 or 2 years of working experience in the automobile industry (Electrical & Mechanical) will be an advantage.

- Able to lead a team of technicians to provide excellent service support.

- All other assigned duties.

Requirement
- Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits)

• Troubleshooting experience

• Customer support experience

• Ability to work as part of a team and possess strong communication skills

• Local driving licence is a plus

Thong Yie Sze (EA Personnel Registration No: R1112981)

Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)

Please send your updated resume by clicking "Apply". Only shortlisted candidates will be notified

Responsibilities:

• Provide technical support and services for semiconductor instrument products.
• Diagnose and repair equipment failures and malfunctions.
• Perform preventive maintenance and calibration on semiconductor instruments.
• ·Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

• Nitec in Engineering or a related field.
• At least 1 year related working experience
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position: Assistant Service Engineer/ Up to S$3,500/ Gul/ 5 Days/ Manufacturing/ Career Growth

Industry: Manufacturing/ Industrial

Location: Joo Koon (Gul)

Salary Range: S$2,500 – S$3,500

Our client, is the leading regional distributor of Professional and Industrial Cleaning Supplies. Products we market include floor care equipment for carpet, stone & tiles; high pressure water cleaners including ultra-high pressure blasting equipment & accessories; specialty vacuum & dust collection systems; industrial & outdoor rider sweepers & scrubbers; professional cleaning wipes, pads & tools; hygiene related environmental wares for public areas; and our self-manufactured line of ISO 9001 certified maintenance chemicals.

Job Responsibilities:

• To perform troubleshooting on various electrical circuitry

• Provide technical support for industrial technologies

• Assist Service Manager to manage the service department

• Lead a team of technicians and engineers to provide excellent service support

Qualifications:

• Degree/ Diploma/ Certificate in Electrical & Electronic Engineering

• Experience in troubleshooting various electrical parts or AC & DC motors, lead acid &lithium batteries, electrical control circuits.

• A good team player with good communication skills.

• Possess a local driving licence is a plus.

Job Reference ID: QX7RR93Y

Please submit your updated resume in word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Alternatively, you may email the updated resume to maggie.ye@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705

EA Licence Number: 02C4944

Registration Number: R1215110

EA Personnel: Maggie Ye Kai

http://peopleprofilers.com

Job Description

. Provide hands-on site installation, validation,commissioning and maintenance of electrical equipment

(AC UPS,DC UPS , Batteries, Switchgear and BMS)

. Provide on-site training to the customers

. Develop Service technical documentation

. Create and maintain service information in the company database

. Timely and professionally handle field service calls and issues arising from the field service visits

. Timely complete and submit all required paperwork

. Communicate with the customers to ensure satisfaction and implement any necessary corrective actions

Job Requirements

. Minimum ITE/Diploma or Degree in Engineering ( E&E,Electrical Power)

. Proficient in AutoCAD (Electrical Drawing) and programming will be an advantage

. Proficient in Microsoft Office

. Fresh graduates are welcome to apply ( on the job training will be provided)

Permanent, 5.5days, Paya Lebar

Product:

Heating, ventilation, air conditioning (Hvac)solution for data center

Our client

MNC in air conditioning and humidification system solution serving high tech industry

Years in business: > 50 yrs worldwide

Area of business: Global

Job scope

- Carry out Hands on service, maintenance, commissioning, troubleshooting, repair of data center Aircon/Hvac/ CRAC (computer room aircon)

Documentation of service reports in a timely manner.

- person in the service office.

- Supervise subcontractors

- Mentor junior technician.

- Adhere to safety sop

Requirements:

- Min Nitec Building Services, Electrical or Mechanical Engineering

- Min 1 years’ experience in the M&E industry

Added advantage:

Data center aircon servicing

willing to work alternate saturday

Permanent, 5.5days, Paya Lebar

Product:

Heating, ventilation, air conditioning (Hvac)solution for data center

Our client

MNC in air conditioning and humidification system solution serving high tech industry

Years in business: > 50 yrs worldwide

Area of business: Global

Job scope

- Carry out Hands on service, maintenance, commissioning, troubleshooting, repair of data center Aircon/Hvac/ CRAC (computer room aircon)

Documentation of service reports in a timely manner.

- person in the service office.

- Supervise subcontractors

- Mentor junior technician.

- Adhere to safety sop

Requirements:

- Min Nitec Building Services, Electrical or Mechanical Engineering

- Min 1 years’ experience in the M&E industry

Added advantage:

Data center aircon servicing

willing to work alternate saturday

Assistant Service Engineer

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2500 - $3500

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Responsibilities

• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
• Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
• Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
• Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
• Analysed, troubleshot, and diagnosed problems and provided prompt repair and solutions.
• Installed, configured, and tested equipment on specialized platforms.
• Engaged in first-level support for customers requiring routine support and troubleshooting.

Requirements

• ITE/ Diploma in Engineering
• Able to commit to OT and 24/7 Standby

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Vivian Chung Fhui Tiin

EA Personnel Reg No: R22106436

Medical Device MNC

Assistant Field Service Engineer (Perm)

up to 4200

No transportation required

Science Park

* Support start-up, contract maintenance and other service activities with emphasis on safety and protection.

* Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.

* Participate in service and repair of personnel protection equipments, safety activities, emergency response, breakdown calls and ad hoc projects.

* Manage all orders efficiently until fulfilment stage, by working closely with Service team.

* Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.

* Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.

* To provide support to other service activities that may be assigned in the course of work

* Effective communication of technical information to employees, customers and external parties in an accurate and concise manner in both a written and verbal media.

* To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

How to Apply: send your resume and indicate role(s) you want to apply to: jocelynchan@recruitexpress.com.sg or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Assistant Service Engineer

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2500 - $3500

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Assistant Service Engineer

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2500 - $3500

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Well Established Company
• Basic $3000 - $3800 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Gul Circle (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8.15am to 5.30pm

Job Responsibilities:

• Repair & maintenance of cleaning equipment, e.g. road sweepers, ride-on auto-scrubbers etc.
• To perform troubleshooting on various electrical circuitry
• Any ad hoc duties as assigned

Job Requirements:

• Possess Nitec/Diploma in Electrical and Electronic or Mechatronics Engineering or relevant qualification
• Possess knowledge and or experience in AC DC motors, understand single-phase & three-phase, hydraulic system, lead acid battery will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492