Total 70 Logistic Analyst job vacancies in Others category in The United States of America

Position Type :

Type Of Hire :

Education Desired :

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About this Team:

This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients.

What he will be doing: 

• Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset.
• Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s)
• Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. 
• Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured.
• Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem Investigations.
• Carry out regular Incident/Problem task reviews with the appropriate owners to ensure that all Incident/Problem Mitigation tasks are being delivered to agreed timescales. 
• Raise Known Error records where root cause has been identified and a workaround is in place and manage Known Errors until a Permanent Fix has been put in place. 
• Ensure that all high severity incidents are related to a Problem or Known Error record. 
• Produce and deliver formal Problem reports to clients and FIS Management within agreed Service Levels. 
• Ensure all additional mitigation tasks (identified by the Post Incident Review) are raised on the system, related to the Problem Investigation or Known Error and have agreed owners/target dates. 
• Ensure all work is delivered to contractual SLAs and/or agreed timescales. 
• Produce accurate statistical reporting for Problem Management and deliver to appropriate stakeholders agreed timescales. 
• Perform trend analysis of incident data to proactively identify underlying problems leading to common and/or repeat incidents.
• Contribute to the introduction and ongoing review of all Problem Management procedures, documentation, and statistical reporting. 
• Manage and prioritize workload efficiently, ensuring any concerns regarding delivery are escalated promptly. 
• Support and assist the wider Service Desk and Incident Management functions as and when required. 

What he needs to have:

• Minimum 5+ yrs of considerable knowledge of Problem management principles, procedures, and techniques.
• Knowledge of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis etc.
• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to communicate effectively to all levels within the organization
• Skilled at identifying and implementing process improvements
• Ability to effectively establish and maintain relationships across the organization
• Demonstrated skill in timely, proactive, responsive follow-through on deliverables
• Ability to organize tasks and priorities effectively and under minimal supervision
• Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

About this Team:

This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients.

What he will be doing: 

• Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset.
• Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s)
• Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. 
• Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured.
• Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem Investigations.
• Carry out regular Incident/Problem task reviews with the appropriate owners to ensure that all Incident/Problem Mitigation tasks are being delivered to agreed timescales. 
• Raise Known Error records where root cause has been identified and a workaround is in place and manage Known Errors until a Permanent Fix has been put in place. 
• Ensure that all high severity incidents are related to a Problem or Known Error record. 
• Produce and deliver formal Problem reports to clients and FIS Management within agreed Service Levels. 
• Ensure all additional mitigation tasks (identified by the Post Incident Review) are raised on the system, related to the Problem Investigation or Known Error and have agreed owners/target dates. 
• Ensure all work is delivered to contractual SLAs and/or agreed timescales. 
• Produce accurate statistical reporting for Problem Management and deliver to appropriate stakeholders agreed timescales. 
• Perform trend analysis of incident data to proactively identify underlying problems leading to common and/or repeat incidents.
• Contribute to the introduction and ongoing review of all Problem Management procedures, documentation, and statistical reporting. 
• Manage and prioritize workload efficiently, ensuring any concerns regarding delivery are escalated promptly. 
• Support and assist the wider Service Desk and Incident Management functions as and when required. 

What he needs to have:

• Minimum 5+ yrs of considerable knowledge of Problem management principles, procedures, and techniques.
• Knowledge of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis etc.
• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to communicate effectively to all levels within the organization
• Skilled at identifying and implementing process improvements
• Ability to effectively establish and maintain relationships across the organization
• Demonstrated skill in timely, proactive, responsive follow-through on deliverables
• Ability to organize tasks and priorities effectively and under minimal supervision
• Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Configuration Release Analyst –Pune – (4- 6 Years)

Expected to be working in 2 PM IST - 11 PM IST shifts.​

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 
 

About the team 

Team member role in a DevOps/SCM team with proven expertise in DevOps processes supporting multiple tools like SubVersion, Jenkins, BitBucket, eChange Management and has knowledge of Shell Scripting, Python.

What you will be doing:

• Team member role in a DevOps/SCM team with proven expertise in DevOps processes supporting multiple tools like SubVersion, Jenkins, BitBucket, eChange Management and has knowledge of Shell Scripting, Python.

• Shares in developing effective configuration management strategies and solutions for existing and new products.

• Coordinates, facilitates, manages and controls scheduled and approved change windows for product release and infrastructure maintenance windows.

• Participates in change management reviews and confirmation of changes submitted by associates outside of assigned organization to ensure minimal disruption occurs.

• Works with all parties to resolve change-related scheduling conflicts according to established practices.

• Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other FIS and client organizations.

• Ensures proper archiving of software application releases.

• Analyzes the software development lifecycle for process improvements and automation opportunities.

• Works with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs.

• Administers and supports third party source, version control, build, and distribution tools.

• Administers and maintains source code repositories stored within software configuration management tools, e.g., CA Software Change Manager (aka Harvest), CA Endeavor, and Microsoft Team Foundation Server).

• Performs software integration that includes building/compiling source code and documenting software build/compile process.Troubleshoots internal software automation tools and utilities.

What you bring:

• Considerable knowledge of change and release management principles, procedures and techniques

• Demonstrated technical aptitude and ability to think and solve problems creatively Proficient troubleshooting skills

• Ability to effectively collaborate and communicate with others

• Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment

• Ability to respond to requests under tight deadlines in a dynamic working environment

• Must be customer focused, well organized, self-motivated and self-directed

• Proficient analytic, organization and communication skills

• Demonstrated understanding of source code management concepts and/or software development lifecycles

• Familiarity of standards and best practices relevant to the information technology industry, e.g., ITIL, COBIT, CMM)

• Knowledge of basic problem resolution and escalation practices

• Knowledge of FIS products and services

• Knowledge of operating system, security and database software

• Experience with object oriented and structured programming languages

What we offer you: 

• A range of benefits designed to help support your lifestyle and wellbeing

• A multi-faceted job with a broad spectrum of responsibilities

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

Education Desired :

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About the team

Compliance Analyst II is a member of FIS Business Risk department. The Analyst is responsible for supporting the international business to ensure compliance with internal and external Anti-Money Laundering and Trade Control Policies.

The role involves working in an international environment to perform daily monitoring, analytical and investigative activities, recurring reporting to Senior Management/Compliance as well as various ad-hoc tasks in the areas of AML/trading policy, audit support and inquiries from other business teams. The role also provides opportunities to participate in projects, as required.

What you will be doing:

Analyze and investigate trade reports for any breaches in trading policy (market timing/late trading/short-term trading).
Report and escalate identified breaches to Senior Management and/or Sales and recommend solutions
Review and refresh KYC documentation of corporate clients
Investigate suspicious activity and report findings
Perform name screening of clients against sanction and black lists on Bridger Insight XG and other screening systems as well as required investigation of the potential matches
Monitor transactions for suspicious activities from AML perspective, perform investigations and escalations of findings
Manage daily enquiries on AML and Trade Control related matters from other business teams
Assist in audits/regulatory requests
Participate in projects including testing and implementation of system upgrades
Assist in designing and developing new controls across all covered activities
Collaborate with International Global Risk & Control team members In Luxembourg and India

What you bring:

AML, Internal Controls, Audit and/or Risk Analysis experience would be an asset
Project Management experience preferred
Bachelor’s Degree
AML, Compliance or Internal Controls certifications considered as an asset 
Advanced skills in the use of Excel and Access required
Excellent written and verbal communication in English and interpersonal skills
Strong attention to detail and quality
Ability to work in an independent manner
Mutual fund or financial services industry knowledge
Ability to exercise independent judgment consistently and search for course of action outside established guidelines when necessary
Ability to ensure solutions are consistent with organization objectives
Ability to recognize and communicate potential issues impacting the organization

Highest Qaulification: Graduate

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

Education Desired :

Travel Percentage :

Email Messaging Analyst - 4 to 8 yrs-Pune ( 1PM to 10PM/5PM to 2 AM
Rotating shift (US/UK hours)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The collaboration team is responsible for enabling FIS employees' success through the use of Microsoft 365 apps. Supporting and delivering services like SharePoint, OneDrive, Teams, Power Apps/Automate, Power BI, and many more, the team helps drive productivity and improve communication across FIS

What you will be doing

• Defines business requirements for the organization’s email and messaging solutions involving working with end-users to develop specifications.

• Performs installation, configuration, administration, maintenance and support of email and messaging products, such as Microsoft Exchange and BlackBerry Server.

• Evaluates and recommends associated hardware and software solutions based on the business requirements and user needs.

• Ensures optimum access to 24x7 email and messaging environment and integration among email and messaging systems.

• Provides technical leadership in the design, development and promotion of selected email and messaging strategies.

• Works closely with tier one support staff to solve system problems.

• Provides technical support on email/messaging-related issues.

• Prepares documentation that will assist in administration and maintenance of the email and messaging environment.

​What you bring:

• Knowledge and skill in MS Windows operating system in clustered server environments

• Knowledge and skill in SMTP mail routing, IIS, DNS, Sendmail, Linux and Active Directory

• Knowledge of basic networking methodologies and techniques

• Skill and experience in managing MS Exchange in a clustered environment, MS SharePoint Portal environments and Lotus Domino environments

• Skill and experience in designing and deploying MS Exchange environments for a large corporation

• Skill and experience converting a large corporation from one messaging system to another, upgrading to a major version, e.g., Exchange 5.5 to Exchange 2000 and migrating to new operating platforms, e.g., NT4 to Windows 2000 Server

• Skill in messaging automation and scripting

• Skill and experience in a corporation with international users

• Relevant Microsoft certification

• Nice to have Proofpoint, powerapps, Intunes.

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

Education Desired :

Travel Percentage :

• Previous 8-12 years of experience delivering and managing large scale technical contact center implementations.
• Knowledge in the following areas is critical: CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD
• Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus.
• Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc.
• Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact)
• Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure
• Must have good commercial judgment and be capable of working in an aggressive delivery environment.
• Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation
• Cross domain experience includes Payments, Banking Financial Services.
• Experience in handling different kinds of Contact Center process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
• In-depth knowledge of contact center and BPO processes.
• Must demonstrate a high level of technical expertise and experience.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Superior people skills
• Exceptional presentation and demo capabilities
• Strong verbal/written communication skills
• Self-motivated, highly organized, and team-oriented

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Travel Percentage :

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

We are on an exciting journey of re-engineering our core payments platform to be more cost effective, scalable and cloud ready utilizing the latest cutting-edge technologies. This journey will require the very best engineering talent to get us there as it’s not just a technical change, it’s a cultural change as well.

What you will be doing

Financial Industry is growing at more than 10% per year internationally, fuelled by advances in technology, consumer engagement, regulations, and payments. Worldpay, as the industry leader in Payments & Banking innovation, creates services that are vital for the world’s largest and fastest-growing merchants & SMEs to achieve predictable, profitable revenue streams.

The Product Analyst will be a product champion, a great team player with encouraging approach with cross functional teams. Curious, motivated, forward-thinking with can do attitude has the opportunity to join the team.

• Define, maintain & prioritize backlog (epic/features/user stories) to guide the agile software development team.
• Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
• Draft product key objectives and results, strategies and apply the data for the product to make business decisions.
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
• Collaborate with stakeholders during the visioning and concept development of a product.
• Ensure team focuses on those with a maximum value that are aligned with product strategy.
• Ability draft & define appropriately detailed specifications for the product features, so they are clearly understood by the development & QA teams.
• Understands product strategy, market, industry, and client goals. 
• Reviews and provides feedback on test plans to ensure application changes meet acceptance criteria.
• Creates Sprint Release Plans with scrum master, project managers & development teams.
• Monitors the development progress and provides updates to stakeholders, as requested.
• Leads planning and review meetings to communicate feedback on development achievements.
• Trains internal employees or external clients on changes, new systems, or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.

What you bring: (Skills)

• 3-6 years’ experience in software product management or equivalent role
• Prior experience 3+ years in the payments industry, with demonstrable understanding of major trends in Online / Instore payment solutions
• Understanding of agile methodology, e.g. SAFe, with competence utilizing project management software tolls (e.g. Rally) to write concise user stories to communicate with the Engineering and QA teams and to ensure feasibility.
• Ability to operate independently and effectively, under the supervision of Product Managers
• Familiarity with managing a post-production launch to support the sales cycle, gauge performance
• A strong team player, comfortable collaborating with and coordinating the efforts of cross-functional colleagues
• Highly self-motivated with a strong will to win, ability to take ownership and desire to drive for optimal business results
• Ability to adapt to and embrace frequent change with a positive attitude
• A self-starter with a can-do attitude who can operate with minimal direct/daily supervision
• Understanding of Microservices, tools like Splunk etc will be bonus

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

● Gathers data from reports of Hyphen Partners and inputs them in their respective trackers
● Creates appropriate data visualizations as required by Senior Data Analysts (DA) and/or the DA Manager
● Providing expanded analytics reporting as per business requirements
● Data extraction and providing information to relevant internal and external stakeholders as required
● Manage data warehouse such as cleaning, checking for erroneous/unusual data inputs, managing duplicate entries, and reports them to Senior DA
● Implement performance monitoring tools and put in place systems to drive performance excellence, with guidance from the Senior DA·
● Works closely with the Senior DA in developing new and improved analytics systems, all the way from prototyping to production