Total 402 Information Analyst job vacancies in The United States of America

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

About this Team:

This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients.

What he will be doing: 

• Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset.
• Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s)
• Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. 
• Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured.
• Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem Investigations.
• Carry out regular Incident/Problem task reviews with the appropriate owners to ensure that all Incident/Problem Mitigation tasks are being delivered to agreed timescales. 
• Raise Known Error records where root cause has been identified and a workaround is in place and manage Known Errors until a Permanent Fix has been put in place. 
• Ensure that all high severity incidents are related to a Problem or Known Error record. 
• Produce and deliver formal Problem reports to clients and FIS Management within agreed Service Levels. 
• Ensure all additional mitigation tasks (identified by the Post Incident Review) are raised on the system, related to the Problem Investigation or Known Error and have agreed owners/target dates. 
• Ensure all work is delivered to contractual SLAs and/or agreed timescales. 
• Produce accurate statistical reporting for Problem Management and deliver to appropriate stakeholders agreed timescales. 
• Perform trend analysis of incident data to proactively identify underlying problems leading to common and/or repeat incidents.
• Contribute to the introduction and ongoing review of all Problem Management procedures, documentation, and statistical reporting. 
• Manage and prioritize workload efficiently, ensuring any concerns regarding delivery are escalated promptly. 
• Support and assist the wider Service Desk and Incident Management functions as and when required. 

What he needs to have:

• Minimum 5+ yrs of considerable knowledge of Problem management principles, procedures, and techniques.
• Knowledge of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis etc.
• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to communicate effectively to all levels within the organization
• Skilled at identifying and implementing process improvements
• Ability to effectively establish and maintain relationships across the organization
• Demonstrated skill in timely, proactive, responsive follow-through on deliverables
• Ability to organize tasks and priorities effectively and under minimal supervision
• Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

0%

Configuration Release Analyst –Pune – (4- 6 Years)

Expected to be working in 2 PM IST - 11 PM IST shifts.​

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 
 

About the team 

Team member role in a DevOps/SCM team with proven expertise in DevOps processes supporting multiple tools like SubVersion, Jenkins, BitBucket, eChange Management and has knowledge of Shell Scripting, Python.

What you will be doing:

• Team member role in a DevOps/SCM team with proven expertise in DevOps processes supporting multiple tools like SubVersion, Jenkins, BitBucket, eChange Management and has knowledge of Shell Scripting, Python.

• Shares in developing effective configuration management strategies and solutions for existing and new products.

• Coordinates, facilitates, manages and controls scheduled and approved change windows for product release and infrastructure maintenance windows.

• Participates in change management reviews and confirmation of changes submitted by associates outside of assigned organization to ensure minimal disruption occurs.

• Works with all parties to resolve change-related scheduling conflicts according to established practices.

• Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other FIS and client organizations.

• Ensures proper archiving of software application releases.

• Analyzes the software development lifecycle for process improvements and automation opportunities.

• Works with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs.

• Administers and supports third party source, version control, build, and distribution tools.

• Administers and maintains source code repositories stored within software configuration management tools, e.g., CA Software Change Manager (aka Harvest), CA Endeavor, and Microsoft Team Foundation Server).

• Performs software integration that includes building/compiling source code and documenting software build/compile process.Troubleshoots internal software automation tools and utilities.

What you bring:

• Considerable knowledge of change and release management principles, procedures and techniques

• Demonstrated technical aptitude and ability to think and solve problems creatively Proficient troubleshooting skills

• Ability to effectively collaborate and communicate with others

• Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment

• Ability to respond to requests under tight deadlines in a dynamic working environment

• Must be customer focused, well organized, self-motivated and self-directed

• Proficient analytic, organization and communication skills

• Demonstrated understanding of source code management concepts and/or software development lifecycles

• Familiarity of standards and best practices relevant to the information technology industry, e.g., ITIL, COBIT, CMM)

• Knowledge of basic problem resolution and escalation practices

• Knowledge of FIS products and services

• Knowledge of operating system, security and database software

• Experience with object oriented and structured programming languages

What we offer you: 

• A range of benefits designed to help support your lifestyle and wellbeing

• A multi-faceted job with a broad spectrum of responsibilities

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

About the team

 

Compliance Analyst II is a member of FIS Business Risk department. The Analyst is responsible for supporting the international business to ensure compliance with internal and external Anti-Money Laundering and Trade Control Policies.

 

The role involves working in an international environment to perform daily monitoring, analytical and investigative activities, recurring reporting to Senior Management/Compliance as well as various ad-hoc tasks in the areas of AML/trading policy, audit support and inquiries from other business teams. The role also provides opportunities to participate in projects, as required.

 

What you will be doing:

Analyze and investigate trade reports for any breaches in trading policy (market timing/late trading/short-term trading).
Report and escalate identified breaches to Senior Management and/or Sales and recommend solutions
Review and refresh KYC documentation of corporate clients
Investigate suspicious activity and report findings
Perform name screening of clients against sanction and black lists on Bridger Insight XG and other screening systems as well as required investigation of the potential matches
Monitor transactions for suspicious activities from AML perspective, perform investigations and escalations of findings
Manage daily enquiries on AML and Trade Control related matters from other business teams
Assist in audits/regulatory requests
Participate in projects including testing and implementation of system upgrades
Assist in designing and developing new controls across all covered activities
Collaborate with International Global Risk & Control team members In Luxembourg and India

 

What you bring:

AML, Internal Controls, Audit and/or Risk Analysis experience would be an asset
Project Management experience preferred
Bachelor’s Degree
AML, Compliance or Internal Controls certifications considered as an asset 
Advanced skills in the use of Excel and Access required
Excellent written and verbal communication in English and interpersonal skills
Strong attention to detail and quality
Ability to work in an independent manner
Mutual fund or financial services industry knowledge
Ability to exercise independent judgment consistently and search for course of action outside established guidelines when necessary
Ability to ensure solutions are consistent with organization objectives
Ability to recognize and communicate potential issues impacting the organization

Highest Qaulification: Graduate

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Information Technology

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

•  Should work on Building Solutions for Clients

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds and provides resolution for all network problem and incident tickets.

• Utilizing case management system (CMS), documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

What you bring:

• Should have 4+ years of experience in Networking.
• Knowledge on Firewall products, Voice technology etc.
• Knowledge in different types of circuits: MPLS, DIA, Broadband, SIP/PRI, Point to Point and Wireless solutions.

What we offer you:

• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A work environment built on collaboration, flexibility and respect.
• Varied and challenging work to help you grow your technical skillset.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

About this Team:

This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients.

What he will be doing: 

• Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset.
• Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s)
• Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. 
• Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured.
• Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem Investigations.
• Carry out regular Incident/Problem task reviews with the appropriate owners to ensure that all Incident/Problem Mitigation tasks are being delivered to agreed timescales. 
• Raise Known Error records where root cause has been identified and a workaround is in place and manage Known Errors until a Permanent Fix has been put in place. 
• Ensure that all high severity incidents are related to a Problem or Known Error record. 
• Produce and deliver formal Problem reports to clients and FIS Management within agreed Service Levels. 
• Ensure all additional mitigation tasks (identified by the Post Incident Review) are raised on the system, related to the Problem Investigation or Known Error and have agreed owners/target dates. 
• Ensure all work is delivered to contractual SLAs and/or agreed timescales. 
• Produce accurate statistical reporting for Problem Management and deliver to appropriate stakeholders agreed timescales. 
• Perform trend analysis of incident data to proactively identify underlying problems leading to common and/or repeat incidents.
• Contribute to the introduction and ongoing review of all Problem Management procedures, documentation, and statistical reporting. 
• Manage and prioritize workload efficiently, ensuring any concerns regarding delivery are escalated promptly. 
• Support and assist the wider Service Desk and Incident Management functions as and when required. 

What he needs to have:

• Minimum 5+ yrs of considerable knowledge of Problem management principles, procedures, and techniques.
• Knowledge of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis etc.
• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to communicate effectively to all levels within the organization
• Skilled at identifying and implementing process improvements
• Ability to effectively establish and maintain relationships across the organization
• Demonstrated skill in timely, proactive, responsive follow-through on deliverables
• Ability to organize tasks and priorities effectively and under minimal supervision
• Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. 

What you will be doing:

• Develop core versions of software applications for sale to external clients.
• Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives.
• Interacts with engineering groups to assist in design changes to equipment and/or software.
• Trains and communicates with clients on systems application.

What you bring:

Skills:

• 5 to 8 years of Cobol applications Development Experience.
• Strong technical knowledge Automation Testing, Selenium, Python
• Must have knowledge/experience in C Programming, Unix.
• Good knowledge in Product development lifecycle and the process tools.
  Thorough impact analysis skills.
• Good written and verbal communication skills.
• Qualification: BCA/BSC/BE/ME/B.Tech/M.Tech (Information Technology/ computer)

What we offer you: 

•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
•  A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

0%

Email Messaging Analyst - 4 to 8 yrs-Pune ( 1PM to 10PM/5PM to 2 AM
Rotating shift (US/UK hours)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The collaboration team is responsible for enabling FIS employees' success through the use of Microsoft 365 apps. Supporting and delivering services like SharePoint, OneDrive, Teams, Power Apps/Automate, Power BI, and many more, the team helps drive productivity and improve communication across FIS

What you will be doing

• Defines business requirements for the organization’s email and messaging solutions involving working with end-users to develop specifications.

• Performs installation, configuration, administration, maintenance and support of email and messaging products, such as Microsoft Exchange and BlackBerry Server.

• Evaluates and recommends associated hardware and software solutions based on the business requirements and user needs.

• Ensures optimum access to 24x7 email and messaging environment and integration among email and messaging systems.

• Provides technical leadership in the design, development and promotion of selected email and messaging strategies.

• Works closely with tier one support staff to solve system problems.

• Provides technical support on email/messaging-related issues.

• Prepares documentation that will assist in administration and maintenance of the email and messaging environment.

​What you bring:

• Knowledge and skill in MS Windows operating system in clustered server environments

• Knowledge and skill in SMTP mail routing, IIS, DNS, Sendmail, Linux and Active Directory

• Knowledge of basic networking methodologies and techniques

• Skill and experience in managing MS Exchange in a clustered environment, MS SharePoint Portal environments and Lotus Domino environments

• Skill and experience in designing and deploying MS Exchange environments for a large corporation

• Skill and experience converting a large corporation from one messaging system to another, upgrading to a major version, e.g., Exchange 5.5 to Exchange 2000 and migrating to new operating platforms, e.g., NT4 to Windows 2000 Server

• Skill in messaging automation and scripting

• Skill and experience in a corporation with international users

• Relevant Microsoft certification

• Nice to have Proofpoint, powerapps, Intunes.

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

1 - 5%

GENERAL DUTIES & RESPONSIBILITIES

• Strong experience in testing and validating data file extracts from different application layers.
• Explore and implement automation within the scope of data validation.
• Innovate and implement new testing procedures to improve test coverage and scope.
• Develops, maintains and upgrades manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans.
• Performs usability testing for total system performance, reliability, scalability and security.
• Effectively communicates testing activities and findings in oral and written forms.
• Controls and manages own daily test activities.
• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor’s degree or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies
• Knowledge of primary database engines with a demonstrated ability to write complex queries to be used for data validation and troubleshooting
• Knowledge of object-oriented development tools, techniques and principles with expertise in at least one object-oriented language
• Knowledge of functions, features and components of existing and planned operating systems and applications
• Skill in understanding and focusing on the client needs
• Skill in analysis, solid decision-making and problem solving
• Ability to work in an agile development environment where developers and testing personnel work closely together to ensure requirements are met or exceeded
• Ability to deliver results under pressure
• Ability to demonstrate interpersonal and teambuilding skills working with technical and non-technical individuals
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationships with employees, clients, vendors and public
FIS JOB LEVEL DESCRIPTION
Career level role. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in multiple technical environments. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. May coach junior technical staff. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires four or more years demonstrated experience in software testing.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Function description: QA tester Automation (Bangalore Location)

About the Team:

The FIS  team is made up of 50+ people. There is also a support team based in Manila who take care of patching, certificates, level 1 on call, user management as well as more complex system administration tasks.

SKILLS REQUIRED:

Primary Skills:

QA Automation, Selenium, Rest Api, Functional Testing, Any Banking experience (Core banking preferred)

Agile methodology

What You Will Be Doing  

6+ Years of strong experience in Test Automation using Selenium, Java, BDD/Cucumber, TestNG framework.

Strong expertise in API Automation testing using RestAssured, Postman.

Strong experience in Banking domain in a product environment.

Strong knowledge and experience in SCM tools- GIT, Bit Bucket, TVFS

Experience in Devops tools and process for test execution

Expertise in Agile process, methodologies, and ceremonies

Exposure to performance testing using Jmeter

Expertise in QA process and tools- Jira, Rally, Zephyr(preferred) etc to create/organize test cases for release executions.

Should be self driven and work independently to design manual and automation scripts based on product features

Actively take part in exploratory, sanity and regression testing activities

Expertise in Defect management process

Excellent communication and problem solving skills

What will you Bring

Develops, maintains and upgrades manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans.

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms.

• Controls and manages own daily test activities.

• Provides internal quality assurance.

• Supports test lead to identify risks and develops mitigation strategies.

• Organizes and maintains the test script library.

• Other related duties assigned as needed.

Educational Qualification:  Bachelor’s degree or the equivalent combination of education, training, or work experience.

Added Bonus if you have:

• Knowledge of FIS’ products and services
• Knowledge of banking or Financial services industry

What we offer you:

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

A broad range of professional education and personal development possibilities – FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Technology

Travel Percentage :

0%

• Previous 8-12 years of experience delivering and managing large scale technical contact center implementations.
• Knowledge in the following areas is critical: CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD
• Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus.
• Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc.
• Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact)
• Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure
• Must have good commercial judgment and be capable of working in an aggressive delivery environment.
• Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation
• Cross domain experience includes Payments, Banking Financial Services.
• Experience in handling different kinds of Contact Center process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
• In-depth knowledge of contact center and BPO processes.
• Must demonstrate a high level of technical expertise and experience.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Superior people skills
• Exceptional presentation and demo capabilities
• Strong verbal/written communication skills
• Self-motivated, highly organized, and team-oriented

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

75 - 100%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will be Doing:

• Performs daily quality audits for FCS front and back office or with other correspondence.
• Conducts audits of the production activities of assigned group, e.g., Fraud or dispute investigation (Opened via call, document or falcon to fraud), chargebacks, merchant rebuttals, rejects, etc.
• Provides accurate and timely quality monitoring reports on quality issues, performance measures. Provides feedback to operation team regarding areas for improvement and recommends educational opportunities for staff.
• Monitors audit schedule to ensure compliance to the quality audit plan.
• Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.
• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.
• Consults with senior peers and/or management on non-complex projects to learn through experience.
• Other related duties assigned as needed.

What you bring:

• Education: High school diploma or equivalent
• Bachelor's degree (preferred)
• In-depth understanding of the company's products, services, and business operations
• Familiarity with quality concepts, terminology, and goals
• Open to work from office or Hybrid model as per the requirements
• Proficiency in MS Office applications such as Word, Excel, and PowerPoint
• Thorough knowledge of call center and back-office operations and daily tasks of personnel in audited groups
• Proficiency in online tools relevant to the audit position
• Strong verbal and written communication skills
• Effective customer service, problem-solving, organizational, and multitasking abilities
• Sharp analytical skills and the capacity to identify trends and patterns in data
• Ability to work independently and collaboratively.

• What We Offer You:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  A broad range of professional education and personal development possibilities – FIS is your final career step!A competitive salary and benefits

• A variety of career development tools, resources and opportunities
  With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will be Doing:

• • Performs daily quality audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.
  • Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.
  • Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call center representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.
  • Monitors audit schedule to ensure compliance to the quality audit plan.
  • Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.
  • Assists in the evaluation of quality audit disputes.
  • Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.
  • Consults with senior peers and/or management on non-complex projects to learn through experience.
  • Other related duties assigned as needed.
   

What you bring:

• Education: High school diploma or equivalent
• Bachelor's degree (preferred)
• In-depth knowledge of the company’s products, services and business operations
  • Knowledge of quality concepts, terminology, and objectives
  • Knowledge of MS Office, e.g., Word, Excel and Access required
  • Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited
  • Proficiency in the online tools required for the position being audited
  • Excellent verbal and written communication skills
  • Excellent customer service, problem solving, organizational, and multi-tasking skills
  • Strong analytical skills and the ability to see trends and patterns in data
  • Ability to work both independently and in a team environment

Preferable:

Banking – Deposits processing and knowledge is preferable.

Voice Quality in Customer service Banking – US process

• What We Offer You:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  A broad range of professional education and personal development possibilities – FIS is your final career step!A competitive salary and benefits

• A variety of career development tools, resources and opportunities
  With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will be Doing:

• • Performs daily quality audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.
  • Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.
  • Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call center representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.
  • Monitors audit schedule to ensure compliance to the quality audit plan.
  • Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.
  • Assists in the evaluation of quality audit disputes.
  • Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.
  • Consults with senior peers and/or management on non-complex projects to learn through experience.
  • Other related duties assigned as needed.
   

What you bring:

• Education: High school diploma or equivalent
• Bachelor's degree (preferred)
• In-depth knowledge of the company’s products, services and business operations
  • Knowledge of quality concepts, terminology, and objectives
  • Knowledge of MS Office, e.g., Word, Excel and Access required
  • Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited
  • Proficiency in the online tools required for the position being audited
  • Excellent verbal and written communication skills
  • Excellent customer service, problem solving, organizational, and multi-tasking skills
  • Strong analytical skills and the ability to see trends and patterns in data
  • Ability to work both independently and in a team environment

Preferable:

Banking – Deposits processing and knowledge is preferable.

Voice Quality in Customer service Banking – US process

• What We Offer You:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  A broad range of professional education and personal development possibilities – FIS is your final career step!A competitive salary and benefits

• A variety of career development tools, resources and opportunities
  With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

HP Nonstop release & deployment analyst

Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This role is a part of our Technology Support Team. Involves in implementing, maintaining, and supporting applications software that is delivered on time and within budget. Work closely with customers, business analysts, and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with the business.

What you will be doing

• Managing risks and resolving challenges that impact release scope, quality, and schedules.
• Planning release windows and cycles across portfolios, components.
• Managing relationships working on interrelated processes.
• Communicating crucial release plans and changes.
• Measuring and monitoring progress to achieve a timely software release within defined budgetary limits and defined quality standards.
• Coordinating processes between different teams (possibly in various locations). Communicating necessary release details to business teams. Conducting release readiness and milestone reviews..

What you bring:

• 6 to 10 years in experience in HP Nonstop Application Support Working Experience in Production support.
• Good knowledge of FUP, Pathways, RSC, etc utilities.
• Good in SQL/MP & Enscribe Database Knowledge.
• Good to have tacl scripting knowledge.
• Experience in managing codes on Disaster recovery system.

What we offer you 

• An exciting opportunity be a part of Worlds Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

High School Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Monitor activity in Consumer contact centres to measure quality levels and recommend updates to procedures or training. Produce quality-related reports and feedback to managers to ensure improved quality levels in the contact canters.

Entry level professional individual contributor role. Works on problems of limited scope, following standard practices and procedures with detailed instruction on new work.

Job Description:

Performs daily quality audits of the call censer and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.

• Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.

• Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call canter representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.

• Monitors audit schedule to ensure compliance to the quality audit plan.

• Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.

• Assists in the evaluation of quality audit disputes.

• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.

• Consults with senior peers and/or management on non-complex projects to learn through experience.

• Other related duties assigned as needed..

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What You Will Be Doing  

Performs daily quality audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.

• Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.

• Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call center representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.

• Monitors audit schedule to ensure compliance to the quality audit plan.

• Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.

• Assists in the evaluation of quality audit disputes.

• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.

• Consults with senior peers and/or management on non-complex projects to learn through experience.

• Other related duties assigned as needed.

What you bring:

• Education : 10+2

Graduate (Desirable)

In-depth knowledge of the company’s products, services and business operations

• Knowledge of quality concepts, terminology, and objectives

• Knowledge of MS Office, e.g., Word, Excel and Access required

• Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited

• Proficiency in the online tools required for the position being audited

• Excellent verbal and written communication skills

• Excellent customer service, problem solving, organizational, and multi-tasking skills

• Strong analytical skills and the ability to see trends and patterns in data

• Ability to work both independently and in a team environment

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass