Total 693 IT Specialist job vacancies in Pasir Gudang

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team has been successful in delivering projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: IT & Operations Support Specialist

Responsibilities:

• Support daily operations of simulation system, including operational support at customers’ location.
• Perform technical analysis, corrective, and preventive maintenance of simulation system.
• Troubleshooting of technical issues on site at customers’ location.
• Implementing scenario creation or edits as required for operations using simulation tool set.
• Any other matters tasked by Management.

Requirements:

• Preferably Diploma/Degree in Information Technology / Engineering, or relevant qualifications. Fresh graduates are welcomed to apply.
• Experience in IT support and deployments.
• Experience handling network issues will be an advantage.
• Team player with good interpersonal, communication and problem-solving skill.
• Resourceful and able to work independently when required.
• Keen to discover and assess new technology for work purposes.
• Should be highly motivated and able to work under tight schedules.
• Meticulous and able to multi-task.

Responsibilities:

• As an IT Administrator for Process Automation business, you will be responsible for involving and proactively supporting the installation, management, maintenance, and optimization of the service for their own area of responsibility and cross-functional processes related to IS services.
• Reporting to Operations Manager, you will be processing of SIM card subscription (life cycle), i.e.. SIM, eSIM, M2M,broadband with company selected Telco. This position is based in Singapore.
• Raising ticket to print management team for other print issue. Ordering of paper
• Processing of MS telephony subscription and support
• Handling of day-to-day activities and troubleshooting
• Creating, maintaining of IS portal. Creating, maintaining of ABB web order portal (SNOW)
• Verifying and processing of monthly canon billing, telephony billing, CHGPL charges and other purchases
• Preparing and generating monthly consumption report for print management, report for telephony and preparing monthly
• infrastructure performance report
• Coordinating with facility management and vendor for telecommunication setup
• Assisting Country Infrastructure Manager

Requirements:

• ITE / diploma / bachelor’s degree in the relevant field
• A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines
• A high level of self-motivation, curiosity and desire to learn about new technologies
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• Work Rights in Singapore

Position

Data Security Specialist- Data Security and Endpoint Security

Data Security Specialist is a technical Specialist role within the Data Security Services team and will be responsible for managing, administration and supporting the Data Security and Endpoint Security technologies for the bank.

Person will be the technical point of contact for the Run team and the related activities to data security and will be the last level of escalation for the Security specialists in the team. He/She is also responsible for the technical transition and validation of Security services from other regions to Singapore. He/She will be involved in projects and POC’s that may involve security services. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Specialist on the technologies within data security.

Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France and UK) and Asia remotely from Singapore. France infrastructure represents approximately 80% of the worldwide production activities of CA-CIB in Singapore.

Team works in Europe time zones and this role will be aligned primarily to Paris working hours. Flexible rotations are followed based on the nature of duties.

The operational support of the team covers the following technical scope:

• Endpoint Security technologies – Anti-virus management, Host Intrusion Prevention System etc.
• Data Leak Prevention systems. - Email Prevent, Web Prevent, Endpoint Protect,
• Encryption Solutions: Disk Encryption, File and Folder encryption,
• Database Audit Monitoring solutions
• Email and Web Phishing Prevention solutions.
• Vulnerability Management

Detailed Job Responsibilities

The Specialist has a wide spectrum of responsibilities and actions. Person will be responsible for following (but not limited to) responsibilities in day-to-day work:

As the Specialist of the team, he/she:

• act as the last level of escalation for the team members
• own Incident, Problem and change management process for the team
• assigns technical tasks and manages delegation
• animates the team to encourage collaboration and sharing of practices
• participates to recruitment process for the team

As the Specialist of his/her scope of activity, he/she:

• is actively involved in incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management
• Is the final technical approver for any changes into Data Security systems and is accountable for any technical changes in the environment from a RUN/BAU perspective
• Is involved in projects like End of Life, New Builds, migrations and technical upgrades of the solution managed by the team
• Participates in global Infra events (like Power down and DR Tests)
• ensures activity is performed in compliance with norms, standards, processes and procedures
• gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting
• ensures documentation is up to date and relevant for use
• lead the continuous improvement initiatives
• responsible to drive and deliver root cause for any high severity issues
• Focus on automation and optimum use of the team to improve efficiency
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
• Complete all mandatory training as required to attain and maintain competence
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Work Schedule

• Work schedule is mainly focused to support Asia and EMEA (Paris) time zone; however, may have to support during non-offce hours for critical incidents or escalation as per the assigned on-call support requirements;
• Rotational Shift schedule is followed;
• Work Hours: 2 PM – 11 PM SGT (with 1 week of General shift 9 AM – 6 PM SGT).

Qualifications and Profile

Functional

• 8 - 10 years of IT Security experience in administration and management of IT Security technologies primarily Symantec Data Loss Prevention, Symantec Endpoint Protection, Email Security, Data Classification and other endpoint & data security solutions;
• Should be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science;
• Knowledge of different domains of IT Security;
• Working & hands-on experience in administering the IT Security Solutions;
• Must have experience in working in similar Production setup in Run (Operations) mode;
• Ability to apply risk based approach while working on assigned responsibilities;
• Experience in defining, implementing, and enforcing enterprise-level IT security policies for endpoint and data security solutions;
• Must have working experience in managing endpoint security solution for a Large enterprise level environment, working experience in financial organization is preferred;
• Excellent in analytical, communication and documentation skills;
• Ability to organize work and be able to priories work as per the needs of Production Operation’s needs;
• Must have strong understanding of ITIL processes and comfortable working in process oriented environment;
• Ability to work independently and as well as a part of team and is able to work under minimal supervision;
• Should have time management skills and able to manage work in fast moving environment;

Technical

• Hands-on experience on Symantec Data Loss Prevention (DLP);
• Highly proficient in data leakage prevention (DLP) technologies - troubleshooting and configuration management;
• Deployment, integration and administration experience of various components of Symantec DLP:

- Symantec Endpoint Protect

- Symantec Web Prevent

- Symantec Email Prevent

- Symantec Enforce

• Must have experience in defining, designing and configuring DLP Policies as per the business requirements;
• Deploy, upgrade and troubleshooting knowledge on Symantec DLP solution;
• Scripting knowledge (Phyton, Regular Expression, Powershell) is desirable;
• Professional Certifications:

- CISSP certified is highly preferred

- Symantec Certified Specialist: Administration of Data Loss Prevention (any version) is highly preferred.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

JOB DESCRIPTION

• To maintain office and ship’s computer systems and communications systems.
• To manage, maintain and improve existing IT Solutions.
• To support ship’s by visiting onboard or remotely.
• To assist to resolve IT issues encountered by Vessels or Office Staff:
• Install software, hardware, and applications for both office & vessel.
• Administration of IT Infrastructure (AMC Renewal, User creation, Inventory management etc)
• Personally manage Active Directory and Office 365.
• Maintain secure operation of computer systems, servers, and network connections.
• Implemented and maintained standards and procedures to protect the security and integrity of information systems and data.
• Maintain appropriate access control utilizing least privilege principles.
• Patch Management of servers and enterprise software utilizing change management processes.
• Review firewall logs for security violations.
• Review server log for performance, user, and security audits.
• Identify security issues and risks and develop mitigation plans.
• Other ad hoc duties as assigned.

REQUIREMENTS

• ITE / Diploma or equivalent degree in Information Technology/Science/Engineering Minimum 3 years’ experience in similar capacity.
• Possess basic knowledge of either Maritime Communications, Maritime IT or Marine Electronics would be preferred.
• Good computer skills and understanding in IT networking infrastructure, software, and server applications.
• Excellent presentation and communications skills.
• Ability to brainstorm solutions.
• Resourceful, driven, proactive and independent.
• Team player, able to work with team members and ability to communicate with people of diversified cultures.
• Willingness to learn.
• Willing to travel to different locations and onboard vessels in Singapore & overseas as and when required.
• Able to work on weekends & after office hours when required.
• Understanding of IT networking infrastructure software and server applications.

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

· Envisioning and preparing the Bank’s futures information systems

· Partnering and supporting core banking flagships and transverse areas in their large scale development projects

· Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

IT Security Officer (ITSO)

IT Security Officer role is responsible for managing and supervising Information Technology Security matters for the Bank in Singapore and ensuring that the execution of Information Security activities are in alignment with Banks’ Security Policy and Standards. Person is also in charge of coordination of operational security of Information Systems, conducting Cyber Security Risk Assessment and ensuring effective management of IT Security initiatives in Singapore.

Main Responsibilities (not limited to)

• Information Systems in Singapore are in alignment with Groups’ Security Policies and Standards;
• Develop, contribute and establish local Security Policies, guidelines, standards and processes (as applicable) in conformance to Group’s Information System Security Policies, Governance Texts and local regulatory requirements.
• Conducting Information Security (Cyber) risk assessments to identify Cyber risks, develop and maintain adequate and comprehensive mitigation and deliver subsequent corrective actions when KPI results are unsatisfactory.
• Advising business teams, technology teams and leadership on implementing cyber security best practices for managing cyber and technology risks.
• Maintaining oversight on Key Cyber risk/IT Security indicators in scope;
• Maintaining oversight on the deployment of various Security Programs and projects running for the bank in the region.
• Coordinate studies on security requirements for implementing new IT Security solutions and provide consultation support on IT infrastructures and Applications teams
• Ensuring all Security related requests and derogations are reviewed and granted based on Security Risk Assessments;
• Ensuring the Vulnerabilities under the perimeter are managed and mitigated as per the defined Vulnerability Management Process;
• Assist and recommend the Local IT teams to define and implement remediation actions plans derived from audits or security reviews.
• Follow up on IT security related audit recommendation action plans falling under SG or other entities
• Maintain and Publish the Security Dashboard for Singapore for the Security KPIs;
• Supporting the IT Permanent Controls team and CLSi function on technical matters related to IT Security topics;
• Ensuring technical security projects for the region are properly taken into account and effectively delivered;
• Accompanying local IT teams in technical security topics where Security expertise and advices could be needed, to ensure proper implementation of standards and best practices;
• Acting as an entry point for all technical security related matters to assess the overall Information Systems Security;
• Raising operational security needs or constraints, or local constraints, proposing solutions and possible adaptations of standards in case they cannot cover a precise local requirement (for example due to a local regulation);
• Helping IT teams in deploying level 1 and level 2.1 controls required by ISS control plans.
• Should be able to take up additional responsibilities as needed for the operations or as assigned by the manager;
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Candidate Profile

• Must have a minimum 10 years of relevant experience in IT Security domain;
• Must be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science;
• Must have knowledge of different domains of Information Security;
• Must have prior hands-on experience in governance, managing and operating the Information System Security;
• Should have experience in working in first and second line of Cyber defense;
• Must have experience in conducting Cybersecurity Risk Assessments, security reviews of IT Projects;
• Must have experience in Security Exceptions management
• Ability to apply risk based approach while working on assigned responsibilities;
• Experience in defining, implementing, and enforcing enterprise-level Information Security Policies
• Excellent in analytical, communication and documentation skills;
• Must have strong understanding of ITIL processes and comfortable working in process oriented environment;
• Should have time management skills and able to manage work in fast moving environment;
• Should have excellent written and oral English language skills;

· Professional Certifications :

• CISSP certification is must
• Any other IT Security or Cyber Risk related certifications are desirable

Work Schedule

• Work Hours: 8.45a.m. to 6. 30p.m (Monday to Friday) with one-hour lunch break.

Job responsibility

• Establishes and maintain relationships and effectively communicate with customers, especially C-level profiles, business unit leaders and senior management to raise visibility and ensure collaboration with appropriate key stakeholders
• Develops annual sales plan in support of Orgaisation strategy and objectives
• Identifies and works with Executive Management to recognize internal and external opportunities and solutions
• Defines and executes strategies to support the vision and leadership of Organisation
• Ensures communications are coordinated and supports sales plan objectives
• Prioritizes and drives sales strategies across multiple teams and phases to ensure that customer solutions are aligned with business objectives
• Implements and manages multiple channel selling strategies and recommends improvements based on market research and competitor analyses

Requirements:

• Minimum 12 years experience in selling IT Services in Singapore
• Experienced in managing a portfolio of 30M USD and above
• Experienced in signing a single large deal (TCV) 20M USD and above
• Has been working for large IT Services companies
• Determines gross-profit plans by implementing marketing strategies, analyzing trends and results.
• Establishes sales objectives by forecasting and developing annual sales quotas and projecting expected sales volumes.
• Maintains sales volume by tracking changing trends, economic indicators, competitors and supply and demand.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort by accomplishing related results however, this is an individual contributor to achieve personal sales target.

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

Main responsibilities

Responsible for the functional knowledge

• Write detailed specifications/US in line with the list of requirements provided
  • Liaise with business for clarification and understanding of requirements
  • Analyze functional impacts considering technical constraints with technical lead’s help
  • Explain and Work closely with the developers for the implementation of change/evolutions

Responsible for the functional testing of development

• Create tests and define tests strategy in coordination with project manager / Others Business Analysts
• Conduct continuous testing in development environment for development monitoring

Involved in support of application for functional incident

• 3rd level support work on request escalated from level 2
• Reproduce, make first analysis and investigate verifying data on DB or GUI
• Analyze and/or solve functional problems in coordination with developers

Qualifications and Profile

• At least 6 years of IT business analyst experience
• Hands on testing process (writing, executing and monitoring test)
• Strong analytic skills
• Excellent communication skills
• Proactive and result oriented
• Sense of commitment
• Knowledge of all phases of IT software development and implementation life cycle
• Capable to effectively interact with technical team
• Team spirit - Like to explain and share knowledge
• Proactive with excellent verbal and written communication skills

Functional

• Financial/banking industry knowledge
• Functional knowledge on KYC is preferred
• Having experience on Project Management is a plus too

Technical

• Knowledge on SQL is a strong plus

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

As a Service Specialist, providing exceptional service should be part of your core value and your driving mission is to ensure your customers will experience a memorable time with us!

To do so, you will also need to ensure all critical touch points are well prepared for you to execute your driving mission, and these are;

• Ensuring the restaurant floor is ready to welcome your guests
• All service stations are well-prepared to assist you in the delivery of your service acumen
• Receiving enquiries and ensuring customers' requirements are accounted for and assisting in making it happen
• Processing all cash/credit transactions at the end of guests' meals and ensuring everything is accounted for
• Provide service recovery as and when unforeseen situations occur causing your guest's experience to be affected
• You will also learn to create various beverages for your guests!
• Ensuring dining area is always clean and welcoming for your next round of guests

Summary

Collaborate with Regional Account Managers and Global Strategic Account Managers to manage a business unit for a key account across multiple countries.

Job Description

Business Management:

• Collaborate with cross-functional teams to drive continuous improvement, meet customer commitments, and improve efficiency.
• Review business and execution key performance indicators regularly with account teams.
• Be accountable for direct client interaction to support growth and serve as an escalation point to improve customer experience.
• Understand the market and how market conditions affect business performance.
• Coordinate implementation and business process optimisation with account management teams.
• Proficient in Excel and data analysis.
• Detail-oriented, able to multitask and meet deadlines.
• Self-motivated and able to work in a team and independently.

Others:

• Interact with customers regularly.
• Analyse data to improve operations.
• Create and present PowerPoint presentations to customers.
• Track and increase consistency in operational performance.
• Understand operations.
• Create, monitor, and distribute reports.
• Track and improve efficiency and effectiveness across the program.
• Encourage collaborative efforts within regional teams, supporting and sharing best practices in the following areas:

- Data integrity

- Timely quotations

- Manage customer feedback

- Strategize process improvements.

Skills, Requirements & Knowledge

• 3-5 years of combined experience in operations in freight forwarding, logistics, white glove services, and transportation industry
• Reliability, consistency, and self-initiative are important qualities.
• Excellent organisational, written, and verbal skills required
• Strong presentation and interpersonal skills are also necessary
• Thorough knowledge of transportation industry logistics and freight forwarding with a minimum of 3 years of experience required
• Strong computer skills, including Microsoft Office suite, are essential.
• Candidates with more experience will be considered for the senior-level position.

Payroll Specialist

12 months contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Role Purpose:

• Ensure accurate and timely submission of payroll, CPF and tax reporting’s as per local statutory guidelines.
• Provide human resource services in compensation & benefits, HR planning, HRIS, HR strategy as well as initiate & implement any global HR projects, guidelines and policies.

Main Responsibilities:

Payroll Management (80%)

• Manage and work closely with payroll vendor to ensure timely & accurate processing of monthly payroll, filing of statutory contributions &/or tax clearance as well as posting of general ledger within the stipulated deadlines.
• Maintain data accuracies and alignment between HRIS and Payroll Software.
• Liaise with internal & external auditors on headcount and payroll matters.
• Handle internal customers’ queries, disputes, appeals, feedback promptly in a professional manner.

Compensation and Benefits Management (10%)

• Review and improve the current process in providing solutions to support HRBPs and internal customers.
• Administer employee benefits including leave, medical records, insurance claims, flex-benefits program, employee relations and welfare matters.
• Complete salary and benefits surveys with statutory organizations &/or associations on quarterly basis.

HR Business Partnering (5%)

• Support Country HR Head and HRBPs in providing HR strategies/services and advice to business units that align with the organization’s strategy.
• Create feasible HR solutions, act as a problem-solver and internal business partner within HR dept.

Expatriate Management (5%)

• Review and improve the current process in providing solutions to support HRBPs in the long-term.
• Work with Global Mobility Team and manage the assignees’ remuneration package and contracts, ensuring their smooth transition into Singapore prior to the commencement of their assignments.
• Liaise with tax consultants on their tax matters throughout their assignment period.

Requirement:

• Diploma or Bachelor Degree in any fields
• Minimum 2 years of payroll management experience
• Excellent organizational and time management skills
• Resourceful and proactive
• Tactful and discretion, for dealing with confidential information
• Good written and spoken communication skills to all levels of stakeholders
• High attention to detail
• Excellent computer and administration skills (i.e. Email, Microsoft PowerPoint, Excel, Word).

Reg No : R22104540

EA License no: 94C3609

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Purpose

The Associate Engineer will be part of the End-User support team that is responsible to manage the day-to-day support for faculties, schools and departments by adhering to Standard Operating Procedures (SOP) and Service Level Agreement (SLA). You will work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests and be responsible for answering IT requests via phone, email and IT Ticketing System.

Job Responsibilities

• Troubleshooting software/hardware issue for computer reported from users and provide solution.
• Prepare and support notebook/desktop for users based on operating system (Windows/Mac/Linux) and installation of standard software. Deploy newly setup computer and configure for new staff.
• Collect computer for leaving staff and document it accordingly.
• Data wiping for computer and notebooks
• Update security by patching for OS, software, device drivers and peripherals.
• Report issue to vendor for faulty device and follow up until the issue has been resolved.
• Keep track and replace toners and waste box for public access printer.
• Deploy and perform simple troubleshooting for IP Phone.
• Support and standby for AV equipment for Meeting/Presentation/Talks/Colloquium.
• Assist in documentation for IT assets/equipment and helping in asset verification.
• Escalate unresolved issues to respective parties.
• Housekeep IT equipment storage and inventories.
• Ad-Hoc IT tasks duties will be required.
• Manage IT ticket to ensure all incidents and request are within Service Level Agreement (SLA).

Qualifications

• Diploma in Computer Science / Information Technology / Software Engineering or equivalent.
• Minimum with 2 – 3 years of Technical Support Experience.
• Good knowledge on basic networks, security, printers, desktops/ laptops/ mobile devices, endpoint security and imaging.
• Good experience in troubleshooting MS Windows Operating Systems, Linux, Mac OS, iOS, Android and vulnerability resolutions
• Able to work independently and with minimal supervision.
• A fast learner and a good team player with passion to apply technology to solve problems.
• Good communications skill and able to communicate with various level of users. Knowledge in ITIL processes will be an added advantage.

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

Key Responsibilities & Tasks

• Generate demand and accelerate pipeline through effective planning and execution of marketing activities, programs and campaigns including the relevant use of account-based marketing data-driven marketing, inside marketing, digital marketing, events, and more. Enable sales by providing highest impact of all push and pull marketing channels. Look beyond return on investment of own activities and work across the entire marketing organization to assure optimal return on marketing investment for SAP.
• Strategy Execution - Understand how to translate business strategy and objectives into effective marketing execution tactics. Be fully trained to ensure brand, quality, consistency, and compliance and promote these aspects within all related demand generation and nurturing activities. Develop a sense of how to build a balanced set of marketing activities across all pipeline stages including acceleration and close activities as required.
• Demand Management - Understand the goals, objectives and processes involved in successful demand management. Facilitate collaboration with key sales and business stakeholders to increase impact of marketing. Seek to improve lead quality, secure higher conversion rates, and optimize related campaign processes for improved future execution.
• Data and Performance Management - Focus on execution and speed to market to independently document campaign execution and lead management activities in the system of record, including data segmentation tools, CRM, reports, dashboards and scorecards.
• Market Research/Analysis - In preparation for successful tactic execution, understand the market, competitive landscape and target audience, how to segment and adapt messages, and to optimize campaign tactics.
• Agency Management - In compliance with SAP procurement policies, identify, engage, and contract suitable (internal/external) agencies to manage respective projects, including related budget and cost.
• Field Enablement - In consistent alignment with sales and business stakeholders, understand the role of stakeholder management in the development of effective marketing tactics and assets. Brief and align with internal stakeholders in order to optimize leverage and impact of planned marketing activities.
• Customer Service and Relationship Management - In line with the marketing vision, maintain a high level of customer focus in order to create a valuable end-to-end customer experience throughout the entirety of marketing lifecycle. This includes a good understanding of how to service inquiries, resolve problems, respond to direct customer requests (especially in local markets or for events), and more.
• Channel & Ecosystem - Understand the importance of different routes to market in order to leverage channels and ecosystem to optimize impact and reach of respective marketing tactics. Consider how to expand the reach of campaigns as well as respective budget optimization through other revenues.

Experience & Language Requirements

• Minimum 5-8 years of marketing experience, with minimum 3-5 years in marketing execution > Working in a multi-national company preferred > Experience in/with sales > Experience in B2B or B2C marketing > Experience in the Tech industry is a bonus > Project management (small to medium-scaled projects) > Working in a team environment Education
• Bachelor's degree or equivalent required
• Fluent in English

DUTIES & RESPONSIBILITIES

• Develop new marketing initiatives such as social media, website content management, events, or crossover collaborations to strengthen engagement with target audience.
• Consult market research to assess current trends and brand awareness.
• Help organize and implement market research to produce relevant marketing information.
• Network with suppliers, partner organizations, large contractors, and other professionals.
• Help produce reports, company brochures and related marketing materials and literature.
• Monitor corporate branding applications across the projects’ marketing materials to deliver quality corporate brand image consistently.
• Oversee all marketing activities, take metrics, and write performance reports.
• Monitor market trends, analysis consumer markets activities to identify opportunities.
• Liaise with internal and external teams to ensure that tasks are completed, and programmes are delivered on time. Willing to collaborate with internal teams to optimize the overall event performance.
• Develops the events calendar, defining campaigns, setting marketing mix guidelines, and working with teams to cascade and execute those campaigns.
• Establishes market opportunities consisting of membership and sponsorships with companies, key organizations, grand opening campaigns, and other transaction driving initiatives.
• Manage event P&L to ensure all revenue and costs are maintained to budget.
• Develop event content curation with the team to enable attendee experience and engagement.
• Detail-oriented, independent, with excellent business acumen.
• Good negotiation skills and the ability to develop strong working relationships.
• Database Management.
• Should the need arise, willing to travel overseas for project assignments.

Comply with HSE requirements:

• Environmental Aspects & Impacts Assessment.
• OHS Hazardous & Risk Assessment.
• Follow HSE Regulations.

REQUIREMENTS

• Bachelor’s Degree in Marketing, Communications, Public Relations, or equivalent.
• Previous working experience in a similar position for 3-5 years.
• Fresh graduates are welcomed to apply.
• Familiar with Social Media Practices and paid ads.
• Good knowledge of Photoshop, Illustrator and InDesign is advantageous.
• Good knowledge of Email Marketing and data analysis.
• In-depth knowledge of market research data, data analysis and statistics.
• Hands on experience with marketing software and tools.
• Able to work independently with minimum supervision.
• Outstanding communication, presentation, and leadership skills.
• Excellent organisational and time management skills.
• Analytical data driven problem solving.