Total 2,020 IT Specialist job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

About Us

Coventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.

Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a number of contracts with its partner XVR of the Netherlands in Singapore and across South East Asia.

Why join us?

We are the Asia Regional Support Centre for XVR Simulation, an incident command training simulator for disaster management. Our team has been successful in delivering projects around the world and particularly in Asia, where we deliver turn-key solutions of high-quality incident management simulator systems. Join us as the region’s leading provider of virtual reality simulation training software, as we prepare for further growth in this exciting market.

Position: IT & Operations Support Specialist

Responsibilities:

• Support daily operations of simulation system, including operational support at customers’ location.
• Perform technical analysis, corrective, and preventive maintenance of simulation system.
• Troubleshooting of technical issues on site at customers’ location.
• Implementing scenario creation or edits as required for operations using simulation tool set.
• Any other matters tasked by Management.

Requirements:

• Preferably Diploma/Degree in Information Technology / Engineering, or relevant qualifications. Fresh graduates are welcomed to apply.
• Experience in IT support and deployments.
• Experience handling network issues will be an advantage.
• Team player with good interpersonal, communication and problem-solving skill.
• Resourceful and able to work independently when required.
• Keen to discover and assess new technology for work purposes.
• Should be highly motivated and able to work under tight schedules.
• Meticulous and able to multi-task.

• Provide IT technical support and troubleshooting of hardware, software, and networking issues for various users.
• To keep the software up to-date and responsive to the changing needs of each department.
• Establish, implement, and review IT policies, IT asset (hard and software) lifecycle policies, and standard and processes relating to the use, preservation and recovery of information assets to ensure proper usage, compliance and security
• Coordinate with vendors for provision of end-user support and escalate to vendor for desktop/laptop hardware repairs or software troubleshooting
• Develop and maintain installation and configuration procedures and system standards
• Set up AV/video conferencing prior to general meetings
• Perform inventory management and health check of software licenses, hardware, and other IT peripherals
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications
• Design and conduct IT user training on systems under the IT Department's purview
• To ensure that all computer systems provide uninterrupted service especially to Operations user through timely IT support.
• To ensure that back-up data stored in an off-site location is regularly updated.

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

At WS Audiology, our Information Technology function is ever evolving and transforming, to enable us to be the best in providing better and faster IT services. As we continue to grow and build our operations, we are looking for an IT Support Specialist to work onsite in our Singapore office. Reporting back to our IT Operations Lead, you will be responsible to provide technical support to our users both remotely and onsite.

What will you do?

• Independently resolve IT queries via ticketing system or in-person for clients and personnel
• Collaborate with global IT teams for ticket resolution within SLAs
• Provide technical support for hardware, software, network systems, and peripheral devices including printers and O365-related issues
• Administer user accounts, computers, network resources, and security groups in Active Directory
• Prepare, replace, dispose of new computers, support cell phones and wireless modems
• Provide input on IT purchasing, work with external vendors and conduct IT asset audits quarterly
• Continuously improve processes and identify opportunities for efficiency gains and service expansion.

What you bring?

• Bachelor’s degree in information technology / computer engineering or related discipline
• Minimum 3 –5 years of IT technical experience working on hardware, software and peripherals troubleshooting; production environment exposure
• Proficient in Windows 10 and 7, Office 365 –including installation and troubleshooting
• General understanding of commonly used IT technologies including PC support and mobile devices
• Certified in ITIL will be preferred.

Personal competencies

• A people-oriented person who is always looking for solutions and bringing quality improvements, with a “can-do” attitude
• Excellent communication, stakeholder management, interpersonal and intercultural skills working with users and teams with teamwork spirit.
• A creative and innovative individual to drive and bring new ideas to the team with problem solving and out of box thinking skills.

For quicker response, you may apply through this link: https://careersapac.wsa.com/jobs/3800961-it-support-specialist

Who we are?

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Responsibilities:

• Troubleshoot and provide technical support to users on hardware peripherals, software, networks, servers and business applications
• Setting up computer hardware peripherals and performing server installations, administration and maintenance when required
• Ensure all hardware peripherals are updated/ installed with latest security patches/ antivirus to prevent security risks
• Hardware and software inventory upkeep to ensure inventory accuracy
• Performing and monitoring daily data backup
• Liaising with external parties on IT issues and purchases
• Provide 24/7 offsite support on a rotational basis
• Any other duties as assigned

Requirements:

• Minimum 1 year of experience in related field
• Possess at least a Diploma in Computer Studies/ Computer Science/ Information Technology or related field of study
• Possess sound knowledge and experience in networking infrastructures and web architectures

Responsibilities:

• Prepare new systems for new staff/take back systems for leaving staff.
• Provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC, servers, network problems.
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly to the system.
• Maintain the manifest list of PCs per user and service records in the Company.
• Provide assistance for any faulty system in the Company.
• Assist with website maintenance and updates using CMS platforms such as WordPress - Basic HTML and CSS.
• Any other ad-hoc tasks as assigned.

Requirements:

• Min. NITEC in IT related discipline.
• Minimum 1 years of help desk or technical support experience.
• Basic technical knowledge of computer hardware, software, and networking.
• Able to work independently with minimum supervision.

Responsibilities:

• As an IT Administrator for Process Automation business, you will be responsible for involving and proactively supporting the installation, management, maintenance, and optimization of the service for their own area of responsibility and cross-functional processes related to IS services.
• Reporting to Operations Manager, you will be processing of SIM card subscription (life cycle), i.e.. SIM, eSIM, M2M,broadband with company selected Telco. This position is based in Singapore.
• Raising ticket to print management team for other print issue. Ordering of paper
• Processing of MS telephony subscription and support
• Handling of day-to-day activities and troubleshooting
• Creating, maintaining of IS portal. Creating, maintaining of ABB web order portal (SNOW)
• Verifying and processing of monthly canon billing, telephony billing, CHGPL charges and other purchases
• Preparing and generating monthly consumption report for print management, report for telephony and preparing monthly
• infrastructure performance report
• Coordinating with facility management and vendor for telecommunication setup
• Assisting Country Infrastructure Manager

Requirements:

• ITE / diploma / bachelor’s degree in the relevant field
• A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines
• A high level of self-motivation, curiosity and desire to learn about new technologies
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• Work Rights in Singapore

The Role

The IT Procurement Manager oversees the daily activities of the centralized technology purchasing function; reviews technology purchasing decisions, orders, and vendor contracts; assists with the ordering of materials and supplies from vendors; researches, interviews, and negotiates with suppliers to obtain prices and specifications; creates purchase orders for the acquisition of materials and performs related administrative tasks. This position should be and remain familiar with a variety of the field's concepts, practices, and procedures.

Job Responsibilities

• Develop and implement procurement strategies that align with the organization’s IT goals and budget.
• Collaborate with IT teams to understand their procurement needs and priorities.
• Review all procurement requests and provide guidance to ensure compliance to the procurement policies and procedures.
• Involve in all procurement requests and ensure project plan is submitted for all tender requests.
• Maintain accurate records of IT procurement activities and contracts.
• Review all SOW to ensure that requirements, performance measurement, and duration are clearly stated.
• Obtain and review competitive bids, quotes, and proposals from vendors and contractors; discuss evaluations and review with requesters and subject matter experts.
• Assist in maintaining the IT budget.
• Conduct monthly Procurement training for new IT staff.
• Maintenance of the IT Contract Renewal system and create automations for notifications.
• Provide monthly report to Finance (Accruals and GRN).
• Provide monthly operational report (e.g. no. of POs / SOW reviewed / RFQ / Tenders)
• Maintain and update the procurement repositories.
• Lead, mentor and/or coach a small team.

Job Requirements

• Bachelor of Science with a minimum of 5 years of significant work experience working in a high volume fast paced regional office environment with high degree of responsibility.
• Experienced with software licensing and volume purchasing agreements for the major enterprise system software suppliers (e.g., IBM, HP, Microsoft, Cisco)
• Experienced in presenting technology recommendations from a business perspective.
• Experienced in planning and carrying out software license audits & reconcilements.
• Certification in Software License Management a plus.

About this role

• As an IT Product Manager, you will be responsible for overseeing the design, development and management of IT projects from conception to launch. You will work closely with cross-functional teams, including vendors, management, business, operations, sales, and marketing, to build products that deliver value to our customers and publishers and differentiate us in the marketplace.
• You will play a crucial role in managing the project and internal tech audit function, ensuring compliance with industry standards and identifying areas for improvement. You will also support complex technology or cybersecurity solution implementation.

Core Key Responsibilities / Accountabilities:

• Analyze business requirements and develop enhancements ideas to achieve business results
• Develop detailed project plans, including timelines, resource allocation, and budget estimations
• Work with business teams to manage all project requirements
• Work with vendors and monitor project progress, track KPIs, and provide regular status updates to stakeholders
• Establish and maintain strong relationships with stakeholders, including clients and vendors
• Develop professional relationships with business leaders and establish effective solutions to meet business requirements
• Ensure project deliverables meet quality standards, timeline and comply with industry best practices
• Identify and manage cybersecurity, privacy, third-party, and reputational risks
• Advice on regulations, technology related policies and best practices
• Design effective controls and systematic monitoring of risks
• Perform risk & control assessments on IT processes to articulate and explain the risk to management and propose mitigating controls to reduce the risk
• Design and implement the technology risk management framework, policies, methodology and tools
• Ensure that an effective technology risk management reporting process is in place, enabling timely escalation of severe incidents
• Manage Business Continuity Planning, Disaster Recovery and Crisis Management
• Conduct due diligence in relation to new products/ services and outsourced activities

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field
• Proven experience as a Technical Project Manager, successfully managing complex IT projects from initiation to completion
• In-depth knowledge of cyber security principles, practices, and tools, with experience implementing security measures in enterprise environment
• Experience in managing IT assets and infrastructure, including hardware, software, and network resources
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and propose effective solutions
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Skilled in using project management tools and software, such as MS Project, Jira, or Trello
• Expert in data analysis and reporting, using tools such as SQL, Excel, or Python
• Experienced in dashboard and visualization development, using tools such as PowerBI, Tableau, or Qlik
• Certification in IT governance (CRISC) and/or project management (PMP) is preferred

Job responsibility

• Establishes and maintain relationships and effectively communicate with customers, especially C-level profiles, business unit leaders and senior management to raise visibility and ensure collaboration with appropriate key stakeholders
• Develops annual sales plan in support of Orgaisation strategy and objectives
• Identifies and works with Executive Management to recognize internal and external opportunities and solutions
• Defines and executes strategies to support the vision and leadership of Organisation
• Ensures communications are coordinated and supports sales plan objectives
• Prioritizes and drives sales strategies across multiple teams and phases to ensure that customer solutions are aligned with business objectives
• Implements and manages multiple channel selling strategies and recommends improvements based on market research and competitor analyses

Requirements:

• Minimum 12 years experience in selling IT Services in Singapore
• Experienced in managing a portfolio of 30M USD and above
• Experienced in signing a single large deal (TCV) 20M USD and above
• Has been working for large IT Services companies
• Determines gross-profit plans by implementing marketing strategies, analyzing trends and results.
• Establishes sales objectives by forecasting and developing annual sales quotas and projecting expected sales volumes.
• Maintains sales volume by tracking changing trends, economic indicators, competitors and supply and demand.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort by accomplishing related results however, this is an individual contributor to achieve personal sales target.

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

Main responsibilities

Responsible for the functional knowledge

• Write detailed specifications/US in line with the list of requirements provided
  • Liaise with business for clarification and understanding of requirements
  • Analyze functional impacts considering technical constraints with technical lead’s help
  • Explain and Work closely with the developers for the implementation of change/evolutions

Responsible for the functional testing of development

• Create tests and define tests strategy in coordination with project manager / Others Business Analysts
• Conduct continuous testing in development environment for development monitoring

Involved in support of application for functional incident

• 3rd level support work on request escalated from level 2
• Reproduce, make first analysis and investigate verifying data on DB or GUI
• Analyze and/or solve functional problems in coordination with developers

Qualifications and Profile

• At least 6 years of IT business analyst experience
• Hands on testing process (writing, executing and monitoring test)
• Strong analytic skills
• Excellent communication skills
• Proactive and result oriented
• Sense of commitment
• Knowledge of all phases of IT software development and implementation life cycle
• Capable to effectively interact with technical team
• Team spirit - Like to explain and share knowledge
• Proactive with excellent verbal and written communication skills

Functional

• Financial/banking industry knowledge
• Functional knowledge on KYC is preferred
• Having experience on Project Management is a plus too

Technical

• Knowledge on SQL is a strong plus

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

About the role

This is a great time to join our infrastructure engineering team as it embarks on a transformational journey to support the growth of our business. Reporting to our Service Operations Manager, you will be a key member of our fast-paced team.

Key Responsibilities:

• BAU for L3 escalations
• Priority 1 / Priority 2 incident management for services and platforms
• Performing minor and major infrastructure changes
• Take a lead role in reviewing IT environment and technically assist in onboarding clients
• Proactively provide recommendations on best practices where improvement should be made
• Mentor and develop our L1/L2 team by knowledge sharing and leading by example
• Proactively identify and raise technical issues that could lead to potential risks
• Documentation of our services and platforms as well as processes and guidelines
• Maintain a knowledgebase for our technical staff
• Improving knowledge and skills by contributing to business related trainings and exams
• Work with our Security Team / SOC on security improvements and vulnerability remediations
• Pager Duty

• Minimum 8 years’ experience or more as a Systems Engineer or similar role
• Minimum 3 years’ MSP experience
• Proven record and practical knowledge for core technologies like:
• Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune)
• Backup (Veeam)
• Email Routing and Security Gateways (Mimecast, Defender)
• Endpoint protection (Sophos, CrowdStrike, Defender)
• Windows Server 2016 - 2022
• VMware Hypervisor
• Basic Network knowledge (LAN, Routing, WAN)
• Microsoft stack certifications highly recommended
• Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
• Strong and effective communication and interpersonal skills
• Strong technical problem-solving skills and commercial awareness
• Ability to work in a fast-paced environment and familiar with MSP.
• Experience with PowerShell scripting
• The ability to deliver superior service and solutions to all key stakeholders

To be successful in this role you will be an autonomous and proactive individual with a keen willingness to learn and continually increase your knowledge and skills through our well supported training program.

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.

Here are some of the best things about working at The Missing Link:

• Flexible working arrangement - hybrid with 3 days in office per-week
• Supportive environment and fun collaborative culture
• Training / mentoring programs
• Regular, fun social events
• Free parking, daily breakfast, monthly staff lunch

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

· Envisioning and preparing the Bank’s futures information systems

· Partnering and supporting core banking flagships and transverse areas in their large scale development projects

· Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

IT Security Officer (ITSO)

IT Security Officer role is responsible for managing and supervising Information Technology Security matters for the Bank in Singapore and ensuring that the execution of Information Security activities are in alignment with Banks’ Security Policy and Standards. Person is also in charge of coordination of operational security of Information Systems, conducting Cyber Security Risk Assessment and ensuring effective management of IT Security initiatives in Singapore.

Main Responsibilities (not limited to)

• Information Systems in Singapore are in alignment with Groups’ Security Policies and Standards;
• Develop, contribute and establish local Security Policies, guidelines, standards and processes (as applicable) in conformance to Group’s Information System Security Policies, Governance Texts and local regulatory requirements.
• Conducting Information Security (Cyber) risk assessments to identify Cyber risks, develop and maintain adequate and comprehensive mitigation and deliver subsequent corrective actions when KPI results are unsatisfactory.
• Advising business teams, technology teams and leadership on implementing cyber security best practices for managing cyber and technology risks.
• Maintaining oversight on Key Cyber risk/IT Security indicators in scope;
• Maintaining oversight on the deployment of various Security Programs and projects running for the bank in the region.
• Coordinate studies on security requirements for implementing new IT Security solutions and provide consultation support on IT infrastructures and Applications teams
• Ensuring all Security related requests and derogations are reviewed and granted based on Security Risk Assessments;
• Ensuring the Vulnerabilities under the perimeter are managed and mitigated as per the defined Vulnerability Management Process;
• Assist and recommend the Local IT teams to define and implement remediation actions plans derived from audits or security reviews.
• Follow up on IT security related audit recommendation action plans falling under SG or other entities
• Maintain and Publish the Security Dashboard for Singapore for the Security KPIs;
• Supporting the IT Permanent Controls team and CLSi function on technical matters related to IT Security topics;
• Ensuring technical security projects for the region are properly taken into account and effectively delivered;
• Accompanying local IT teams in technical security topics where Security expertise and advices could be needed, to ensure proper implementation of standards and best practices;
• Acting as an entry point for all technical security related matters to assess the overall Information Systems Security;
• Raising operational security needs or constraints, or local constraints, proposing solutions and possible adaptations of standards in case they cannot cover a precise local requirement (for example due to a local regulation);
• Helping IT teams in deploying level 1 and level 2.1 controls required by ISS control plans.
• Should be able to take up additional responsibilities as needed for the operations or as assigned by the manager;
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Candidate Profile

• Must have a minimum 10 years of relevant experience in IT Security domain;
• Must be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science;
• Must have knowledge of different domains of Information Security;
• Must have prior hands-on experience in governance, managing and operating the Information System Security;
• Should have experience in working in first and second line of Cyber defense;
• Must have experience in conducting Cybersecurity Risk Assessments, security reviews of IT Projects;
• Must have experience in Security Exceptions management
• Ability to apply risk based approach while working on assigned responsibilities;
• Experience in defining, implementing, and enforcing enterprise-level Information Security Policies
• Excellent in analytical, communication and documentation skills;
• Must have strong understanding of ITIL processes and comfortable working in process oriented environment;
• Should have time management skills and able to manage work in fast moving environment;
• Should have excellent written and oral English language skills;

· Professional Certifications :

• CISSP certification is must
• Any other IT Security or Cyber Risk related certifications are desirable

Work Schedule

• Work Hours: 8.45a.m. to 6. 30p.m (Monday to Friday) with one-hour lunch break.

As a Service Specialist, providing exceptional service should be part of your core value and your driving mission is to ensure your customers will experience a memorable time with us!

To do so, you will also need to ensure all critical touch points are well prepared for you to execute your driving mission, and these are;

• Ensuring the restaurant floor is ready to welcome your guests
• All service stations are well-prepared to assist you in the delivery of your service acumen
• Receiving enquiries and ensuring customers' requirements are accounted for and assisting in making it happen
• Processing all cash/credit transactions at the end of guests' meals and ensuring everything is accounted for
• Provide service recovery as and when unforeseen situations occur causing your guest's experience to be affected
• You will also learn to create various beverages for your guests!
• Ensuring dining area is always clean and welcoming for your next round of guests

At The Sequoia Vision, we revolutionize the learning experience by fostering a nurturing community and empowering students to thrive in the face of challenges. Our mission is to instil in students the values of continuous growth and resilience, enabling them to achieve extraordinary success.

We are driven by a commitment to provide Better Education for our students, and as part of our expansion efforts, we are seeking a dynamic and experienced Enrolment Specialist to join our team. As an Enrolment Specialist, you will play a crucial role in managing administrative and operational tasks, ensuring smooth enrolment processes and exceptional customer service.

Key Responsibilities:

• Front Desk Operations: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
• Sales and Enrolment Management: Develop and implement strategies to attract new students and increase enrolment. Conduct outreach to potential students and their families through various channels, including phone calls and emails. Provide information about our tuition programs, courses, and schedules to interested parents. Guide parents through the enrolment process, including registration, payment, and scheduling.
• Centre Management: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
• Customer Relationship Management: Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrolment. Maintain accurate records of student enrolment, attendance, and payments using our database systems.
• Administrative Support: Assist with administrative tasks such as scheduling classes, managing student records, and preparing reports as needed. Coordinate with teaching staff to ensure smooth operation of classes and timely communication with parents regarding student progress. Handle general office duties, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
• Reporting: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
• Collaboration: You will be working closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Education, or related field.
• Proven experience in sales, enrolment management or administrative roles, preferably in the education sector.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Join us at The Sequoia Vision and be part of a team dedicated to shaping the future of education. If you are passionate about making a difference in students' lives and possess the required qualifications and experience, we invite you to apply for the Enrolment Specialist position today!

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Summary

Collaborate with Regional Account Managers and Global Strategic Account Managers to manage a business unit for a key account across multiple countries.

Job Description

Business Management:

• Collaborate with cross-functional teams to drive continuous improvement, meet customer commitments, and improve efficiency.
• Review business and execution key performance indicators regularly with account teams.
• Be accountable for direct client interaction to support growth and serve as an escalation point to improve customer experience.
• Understand the market and how market conditions affect business performance.
• Coordinate implementation and business process optimisation with account management teams.
• Proficient in Excel and data analysis.
• Detail-oriented, able to multitask and meet deadlines.
• Self-motivated and able to work in a team and independently.

Others:

• Interact with customers regularly.
• Analyse data to improve operations.
• Create and present PowerPoint presentations to customers.
• Track and increase consistency in operational performance.
• Understand operations.
• Create, monitor, and distribute reports.
• Track and improve efficiency and effectiveness across the program.
• Encourage collaborative efforts within regional teams, supporting and sharing best practices in the following areas:

- Data integrity

- Timely quotations

- Manage customer feedback

- Strategize process improvements.

Skills, Requirements & Knowledge

• 3-5 years of combined experience in operations in freight forwarding, logistics, white glove services, and transportation industry
• Reliability, consistency, and self-initiative are important qualities.
• Excellent organisational, written, and verbal skills required
• Strong presentation and interpersonal skills are also necessary
• Thorough knowledge of transportation industry logistics and freight forwarding with a minimum of 3 years of experience required
• Strong computer skills, including Microsoft Office suite, are essential.
• Candidates with more experience will be considered for the senior-level position.