Total 45 Senior Executive IT Manager job vacancies in Selangor

Job Purpose / Overview

Responsible for overall day to day sales administration and coordination duties. Working closely with the sales team to provide administrative support to the teams.

Key Accountabilities / Responsibilities :

• To perform thorough Site Visit by understanding the Tender Requirements, as well as attending
• Tender Briefing and Q&A with the customer during tender briefing or site visit
• To compile accurate and necessary Engineering Bill of Quantity and Costing as well as the comprehensive User Requirement details
• To oversee and maintain the project timeline to deliver on time without increasing the cost for both company and client. This also includes managing the labour cost and their work efficiency.
• To have continuous and maintain proper communication with customer/PIC in all aspects of the project as well as to company stakeholders i.e., PM / GM (General Manager)
• To prepare a Daily Site Diary that is acknowledged by client. And when necessary, provide the site memo and change request documents for customer acknowledgement before proceeding with any changes to initial work scope.
• Change Request should also be documented and highlighted to the
  PM immediately.
• Provide necessary reports in writing and pictures on a daily/timely basis. This includes using the smart sheet for timeline/progress update while an immediate approach must be applied for any issue register and directly reporting to Project Manager.
• All BQ equipment must be updated daily with valuable information and remarks precisely noted, i.e. Status and exact Location of Installation, Serial Numbers and Products Code/Name noted, Items not Installed and Additional Add-on covered under project cost as well as Change Request.
• To ensure the quality of our installation and T&C is carried out in compliance with the required standard and customer expectations.
• To identify technical issues and ensure all of them are properly addressed.
• To review the engineering tasks and initiate the necessary corrective actions.
• To ensure the work safety compliance at all Site/Premises is carried out. This also applies to the Rules & Regulations set by the Client/Building/Project Owner.
• All settings & Configuration of the equipment and system must be documented in an orderly manner and shared with all stakeholders from time to time.
• To compile all documents in an orderly manner to PMO Office.
• When any mishap or issues arise, immediate attention and assistance must be sought.
• Stakeholders must be informed immediately.
• To perform Testing & Commissioning of System, User Acceptance Test and Handover of Project to Customer and Internal Stakeholders.
• Any other duties as assigned by Project Manager.

Critical Skills :

1. Soft Skills 

• Good Interpersonal & relationship management
• Effective communication skills and style for interacting with team members, senior management, agencies, vendors, suppliers, and customers.
• Strong time management and organization skills.
• Strong leadership skills to motivate team members and manage conflicts

2. Technical Skills 

• Sound knowledge in MS office (Power Point, Microsoft Word, and Microsoft Excel).
   

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

職位說明 ：

• 負責引入與企業培訓和內部開發研討會/課程相關的銷售
• 目標中型和大型公司，包括 GLC、PLC 和跨國公司。
• 超越銷售經理設定的團隊與個人銷售目標
• 規劃外撥和實地訪問，為現有客戶提供適當水平的服務，重點是保留/擴大現有數量和業務關係。優先客戶每月強制拜訪。
• 能夠為客戶提供良好的培訓建議，解決員工的人才缺口、需求和意願
• 透過交叉銷售、向上銷售和向下銷售，增加對現有客戶的價值主張。

工作要求

• 至少 02 - 03 年與 GLC 或政府機構打交道的工作經驗
• 先前在相關領域的經驗和強大的網路是一個優勢。
• 個性外向，個性外向，喜歡與人合作。
• 精通主要語言，具有有效的口語和寫作能力。
• 擁有車輛並願意在馬來西亞半島旅行
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

工作目的/概述

負責整體日常銷售管理和協調工作。與銷售團隊密切合作，為團隊提供行政支援。

主要職責/職責：

• 透過了解招標要求並參加招標，進行徹底的現場考察
• 在招標簡報或現場考察期間與客戶進行招標簡報和問答
• 編制準確且必要的工程數量和成本核算以及全面的用戶需求詳細信息
• 監督和維護專案時間表，以便在不增加公司和客戶成本的情況下按時交付。這也包括管理勞動成本和工作效率。
• 在專案的各個方面與客戶/PIC以及公司利害關係人（即PM / GM（總經理））持續並保持適當的溝通
• 準備一份經過客戶認可的每日現場日記。必要時，在對初始工作範圍進行任何更改之前，提供現場備忘錄和更改請求文件以供客戶確認。
• 變更請求也應該記錄下來並突出顯示給
  立即PM。
• 每天/及時提供必要的書面和圖片報告。這包括使用智慧表進行時間表/進度更新，同時必須對任何問題登記採用立即方法並直接向專案經理報告。
• 所有BQ 設備必須每天更新，並準確記錄有價值的資訊和備註，即安裝狀態和確切位置、序號和記錄的產品代碼/名稱、未安裝的項目和項目成本下涵蓋的附加附加元件以及變更請求。
• 確保我們的安裝品質和 T&C 符合要求的標準和客戶的期望。
• 確定技術問題並確保所有問題都得到妥善解決。
• 審查工程任務並啟動必要的糾正措施。
• 確保所有現場/場所的工作安全合規性。這也適用於客戶/建築物/專案業主制定的規則和法規。
• 設備和系統的所有設定和配置必須有序記錄並不時與所有利害關係人共用。
• 有條不紊整理所有文件報項目辦公室。
• 當出現任何事故或問題時，必須立即尋求關注和協助。
• 必須立即通知利害關係人。
• 執行系統測試和調試、使用者驗收測試以及將專案移交給客戶和內部利害關係人。
• 專案經理指派的任何其他職責。

關鍵技能：

1. 軟技能

• 良好的人際關係與關係管理
• 與團隊成員、高階管理層、代理商、銷售商、供應商和客戶互動的有效溝通技巧和風格。
• 較強的時間管理和組織能力。
• 強大的領導能力，能夠激勵團隊成員並管理衝突

2. 技術能力

• 精通 MS Office（Power Point、Microsoft Word 和 Microsoft Excel）。
  

津貼和福利

• 員工股權
• 事假
• 個人發展機會

Job Responsibilities

• Develop and implement adequate EHS programs and systems (including records) to maintain and demonstrate regulatory compliance as well as comply with company policies and procedures.
• Prepare and submit reports to document compliance activities.
• To ensure the work environment is compliant with health and safety rules by assessing, control & mitigating risks.
• Identify and develop the working relationships with state and local authorities (i.e., state/local environmental and safety agencies, wastewater authorities, fire departments, etc.) as well as appropriate internal Environmental, Health and Safety contacts.
• Maintain working knowledge of federal, state, and local environmental, health and safety regulations and identify all requirements that apply, or may apply, to the facility.
• Develop and implement training programs for all required elements of the EHS Management system.
• Lead the internal and external audit for EHS matters.
• Implement the investigation of accident and incident.
• Track and follow all of CAPA (Corrective and Preventive Action) activities.
• Drive the EHS team to continuously improve in departmental goals.
• May perform other duties and responsibilities as assigned.

Requirements:

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Strong knowledge of international, national, local EHS with relevant laws and regulations.
• Strong proficiency in determining EHS requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
• Ability to coach the team on EHS instruction preparation.
• Strong financial and analytical ability.
• Proficiency in managing business analytics to determine optimum company footprint.
• Working experience in Logistics / Warehouse related field will be an added advantage.
• Strong and convincing communication skills.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

義務和責任

1. 辨識並尋求倉儲、倉儲和物流領域的新商機。制定並實施有效的策略來獲取新客戶並擴大我們的市場份額。

2. 與主要客戶和利害關係人建立並維持牢固的關係。了解客戶需求，解決客戶疑慮，確保客戶滿意。充當客戶和內部團隊之間的聯絡人。

3. 進行深入的市場研究，以確定產業趨勢、競爭格局和潛在商機。為業務成長提供見解和建議。

4. 透過有效地展示我們的倉儲、倉儲和物流解決方案，達到並超越銷售目標。與銷售團隊合作制定和實施銷售策略。

5. 準備並向潛在客戶提出令人信服的建議和演示。根據客戶需求和行業最佳實踐客製化解決方案。

6. 與營運、物流和其他內部團隊密切合作，確保客戶專案的無縫執行。在定價策略、服務交付和客戶滿意度計劃方面進行協作。

7. 產生有關業務發展活動、銷售業績和市場趨勢的定期報告。分析數據以做出明智的決策並調整業務發展策略。

職位需要

1. 工商管理、行銷或相關領域學士學位。

2. 具有倉儲物流產業業務開發、銷售或客戶管理的豐富經驗。

3.對供應鏈管理和物流運作有深入的了解。

4.優秀的溝通、談判、表達能力。

5. 能夠與客戶和內部團隊建立並維持有效的關係。

6. 以結果為導向，有達到和超額銷售目標的記錄。

津貼和福利

• 績效獎金
• 津貼
• 醫療保險
• 個人發展機會

Job purpose

• To support the overall business objectives of the Group by managing enterprise risks, including Environment, Social and Governance (“ESG”) risks.
• To ensure diligent management of enterprise risks throughout the Group.
• To inculcate risk awareness in the Group.
• To assist in implementing strategies, policies, and organizational structure for the management of risks.

Key Responsibilities

• Provide guidance and direction to the Risk Management Team.
• Keep abreast with emerging risks and report them to the Board Risk Committee.
• Regular communication with the Board of Directors.
• Acquire a general understanding of the processes of every department.
• Conduct quarterly risk assessment with the respective entities.
• Travelling often for risk workshops and discussions with departments.
• Prepare quarterly reports for presentation to the Risk Management Committee.
• Monitor Group-wide enterprise risks and assessing the effectiveness of controls.
• Improving the risk management procedures and measurement methodologies.
• Identify and incorporate ESG and Climate related risk and controls into the relevant departments.
• Undertake any other tasks as and when assigned by the Management.

Skills Required

•  Being friendly, patient, and easy going when approached by people (good interpersonal and communication skills).
• Ability to think critically and voice out concerns diplomatically.
• Self-driven & independent in handling task assigned.
• Being proactive, meticulous, good monitoring and follow up skills, good interpersonal and communication skills.
• Able to multitask to complete task assigned to meet deadlines.
• Completes ad-hoc task within deadline with minimal mistakes as and when assigned by the superior.
• Radiates confidence and leadership qualities in guiding the team.
• Initiates on ideas to improve the Risk Management function.

Qualifications

• Candidate must possess relevant qualification in Enterprise Risk Management and have work experience of minimum 5 years in the Risk Management related field.

Requirements include:

• Able to communicate fluently in English and Bahasa Malaysia.
• Excellent written communication and proficiency with technical reports at board standard. Advanced skills in Microsoft Office Suite.

Perks & Benefits

• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership

工作目的

• 透過管理企業風險，包括環境、社會和治理（「ESG」）風險，支持集團的整體業務目標。
• 確保全集團企業風險的勤勉管理。
• 向集團灌輸風險意識。
• 協助實施風險管理的策略、政策和組織架構。

主要責任

• 為風險管理團隊提供指導和指導。
• 隨時了解新出現的風險並向董事會風險委員會報告。
• 與董事會定期溝通。
• 對每個部門的流程有一個整體的了解。
• 與各自實體進行季度風險評估。
• 經常出差參加風險研討會並與各部門討論。
• 準備季度報告提交給風險管理委員會。
• 監控集團範圍內的企業風險並評估控制措施的有效性。
• 改進風險管理程序和衡量方法。
• 識別 ESG 和氣候相關風險和控制並將其納入相關部門。
• 承擔管理層指派的任何其他任務。

所需技能

• 與人接觸時表現得友善、耐心、隨和（良好的人際互動和溝通技巧）。
• 能夠批判性思考並以外交方式表達擔憂。
• 自我驅動和獨立處理分配的任務。
• 積極主動、細緻，有良好的監控和跟進能力，良好的人際溝通和溝通能力。
• 能夠同時處理多項任務，在截止日期前完成分配的任務。
• 在上級分配的期限內完成臨時任務，盡量減少錯誤。
• 在指導團隊時散發出自信和領導能力。
• 提出改善風險管理職能的想法。

資格

• 候選人必須具備企業風險管理相關資格，並在風險管理相關領域擁有至少5年的工作經驗。

要求包括：

• 能夠流利地用英語和馬來語溝通。
• 具有出色的書面溝通能力，並熟練符合董事會標準的技術報告。 Microsoft Office 套件的進階技能。

津貼和福利

• 醫療保險
• 事假
• 個人發展機會
• 健身會員資格

Job Brief:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.

Job Responsibilities:

1. Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
2. To train and motivate the front office team towards excellent guest service.
3. Train new hires.
4. Conduct shift briefing.
5. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
6. Critical thinking during emergency.
7. Handle cash float with integrity.
8. Safeguard the cash float assigned and to be fully accountable for it.
9. Aware of the daily arrival and departure list for VIPs and special need/care guests.
10. Check the VIP room before the ETA.
11. Do spot check on the hotel shuttle.
12. Aware of the functions / events and meetings of the day.
13. Check cleanliness, lighting, and defect of the lobby and public areas.
14. Ensure front office staffs are always in proper and orderly appearance and behaviour.
15. Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
16. Perform night audit.
17. Assist in handling door lock and safety box problem.
18. Helps the reception or bell counter as and when required.
19. Check the wake-up call list and ensure guest received on time.
20. Approves and sign for rebates.
21. Authorize and control late departure when required.
22. Answer guests’ inquiries and attend to the needs of the guest.
23. Follow up in credit check report.
24. Ensure the permanent folio/group master is closed promptly.
25. Projects calm and professional manner always.
26. Always observe hotel policy and SOP when dealing with guest.
27. Ensure smooth group check-in.
28. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
29. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
30. Delegate tasks and ensure is completed at satisfactory level.
31. To attend meetings in the absence of Front Office Manager.
32. Managing store par level and cleanliness.
33. Promote hotel outlets/restaurant.
34. Assist on hotel inspection in the absence of Front Office Manager.
35. Schedule the duty roster and submit to Front Office Manager for approval.
36. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
37. Greets the VIP guests of the hotel or as directed by the Front Office Manager.
38. Perform any other duties as required by Front Office Manager or Guest Service Manager or Rooms Division Manager.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management.
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office.
• Tech Savvy.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skill.
• A team player.
• Pro active.
• Passion to serve.
• Reliable.
• High integrity.
• Fast learner.
• Good communication, presentation and leadership skills.
• High analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Highly driven to achieve target.
• Inquisitive and confident.

Job Brief:

To ensure proper and correct posting and mapping in AR / AP / Inventory / Revenue / Receipt / GL modules and others related in system both manually and software. To ensure all revenue and expenses are taken up and booked accurately into accounting system and monthly management reports are produced in timely manner as required by the holding company. To ensure all accounting entries are appropriately performed with accordance to Malaysia Accounting Standard and are in line with Hotel Policies and Standard. To directly assist Financial Controller in day-to-day Finance & Accounting operations, accounting matters, audit and other Finance administrative tasks as and when it is required.

Job Responsibilities:

1. To perform sufficient background check on any credit facility application & then to obtain approval from Financial Controller and General Manager.
2. To process Credit Facility Application within 3 (three) days from the date it is received.
3. To ensure all billings are done and revenue and charges are posted accordingly as per Event Order date.
4. To reconcile PM account against Event Order and Proforma Invoice & Client’s LOU.
5. To transfer PM account to respective AR Ledger and to ensure outstanding account in PM ledger is cleared in timely manner.
6. To report to Financial Controller on any inappropriate balance in PM Ledger.
7. To ensure Invoice is produced and sent out not later than 3 (three) days after the event date (check-out date).
8. Reconcile AR Ledger against the Debtor’s Control Account in General Ledger and Balance Sheet.
9. Produce AR monthly statement for any amount due more than 30 days and to send first reminder (and any other subsequently).
10. Produce AR Aging Statement every end of the month and to ensure the Aging Report is tally with General Ledger control account.
11. To call and organize for monthly AR Meeting before 15th each month and to prepare and issue minute within 3 (three) days after the meeting.
12. To attend Banquet Event Order Meeting.
13. Responsible in following up and collecting payment for all outstanding AR accounts.
14. Perform reconciliation on credit and debit card and all payment gateway type transaction slips against POS report and PMS journals.
15. To record all no.14 item transactions in Daily Revenue Report and to update the statement accordingly.
16. To ensure Credit Card Clearance account is cleared on daily basis.
17. To reconcile payment received for credit/debit and all payment gateways and book into Bank Ledger accordingly.
18. To update all payment received in the Bank Reconciliation Statement (all banks).
19. To carry investigation on any dispute credit card transaction and payment received from merchant and take necessary action.
20. To prepare for all credit/debit/payment gateway outstanding balance statement and tally with General Ledger balances.
21. To take charge and control on Voucher Sales & Receipt and to book into account accordingly.
22. To perform audit on Voucher Sales and Collection and to ensure sufficient documentation and record are kept.
23. To perform reconciliation on Voucher issuance, sales and utilization.
24. Prepare statement of Voucher Reconciliation (itemised) and to ensure it is tally with General Ledger balances.
25. To report to Financial Controller on any discrepancy in Voucher reconciliation. Costing and Inventory Control.
26. To ensure all purchase invoices are booked into Material Control and Q3 Financial System.
27. To ensure all purchases are posted into the correct cost centre.
28. To validate Good Receive Note (GRN) against invoices.
29. To reconcile food and beverage cost of sales into respective cost centre and General Ledger.
30. To ensure all purchases and Outlet Inter-Transfer are performed in the right manner.
31. To ensure monthly stock take is performed on 27th each month and balance stock on hands are adjusted from/into the cost of sales.
32. To ensure all store issues are booked into account and expensed out accordingly.
33. Perform reconciliation on Cost of Sales for Food & Beverage and prepare Food & Beverage Cost Board.
34. To perform surprise audit on all stores and ensure Stock Card is updated accordingly.
35. To report to Financial Controller on any discrepancy found. Accounting General.
36. To co-ordinate with all Head of Departments on monthly reports for account closing purposes and ensure reports are received on timely manner (eg. Utility, Inventory, Kitchen Inter-Transfer, Store Issue etc).
37. To validate and verify the Verification & Approval Form (VAF) before Account Assistant sending out via HelloSign.
38. To co-ordinate with Account Assistant and Account Officer that all balance sheet reconciliations are performed on timely manner.
39. To co-ordinate with Account Assistant and Account Officer that all monthly journals, accruals and prepayment are accounted for Finance General.
40. To periodically update Contract / License / Insurance Listing and ensure they are renewed before expiry date.
41. To ensure tax return form are submitted on timely manner.
42. To ensure Budget are posted into Q3 Financial before opening new fiscal period in Q3F
43. To co-ordinate with all Finance and Accounting team members during the audit period and ensure all documentations are in place.
44. To assist Financial Controller on audit inquiries.
45. Maintain an effective filing system for all accounting documents (journals, receipts, revenue and sales transaction slips and invoices, stock card, cheque register, payment voucher, fixed asset invoices and register, etc) for future reference and to safe-keep for at least 7 (seven) years for Custom Audit.
46. Maintain an effective filing system for all Contracts/Licences /Taxes /Insurance.
47. To provide and maintain all Hotel Contracts / Maintenance Agreement / Deposits records with Suppliers / Contractors.
48. Bring to the attention of the Financial Controller any matter requiring attention.
49. To take charge and represent Financial Controller in Accounting & Finance matters during his/her absence.
50. To co-ordinate with Account Assistant that all payment obligations are remitted on timely manners :

a) Rental – before 7th monthly (current month)

b) Contract Labour – before 7th monthly (last month)

c) Statutory/Taxes – minimum 2 (two) weeks prior to its due date.

d) All contracted services – first week monthly.

Job Requirements:

• Bachelor Degree / Diploma Accounting
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position, handling full set of accounts.
• Well versed in accounting double entry and account reconciliation.
• Understanding of Basic Accounting Principles.
• Strong background in hotel operation and hotel management system.
• Microsoft OfficeTech Savvy (Knowledge in Accounting Software is an advantage).
• Able to converse in Bahasa and English, additional local language will be an advantage.
• Strong problem-solving skill.
• A team player
• Pro active.
• Passion to serve.
• Reliable.
• Fast learner.
• Good communication, presentation and leadership skills.
• Good analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Inquisitive and confident.
• Good planning to executing plan.

Job Brief:

Entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front Office Manager also compile reports for management, including occupancy reports and financial information.

Job Responsibilities:

• Operational

1. Ensure the Department operate successfully in accordance with the standard of the hotel.
2. Review with the Rooms Division Manager all daily V.I.P rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
3. Conduct frequent and thorough inspections together with the Rooms Division Manager or Maintenance Manager in all areas of the Rooms Division.
4. Maximizes room sales and revenues for the hotel.
5. Ensures commercial management techniques of availability control are applied to achieve the maximization of room sales (revenue management in reservation).
6. Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management.
7. Ensures all Front Office team operate with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximization of revenue.
8. Ensures all Front Office team are aware of all room sales revenue targets and are kept informed of performance results and communicate targets and results frequently.
9. Adhere to company credit policies to ensure all revenue expected will be received.
10. Monitors competitor performance both past and future to ensure correct selling strategies are applied.
11. Keeps General Manager informed of any risk or opportunity in relation to the pre-set performance figures.

• Guest Service

1. Establish rapport with guests maintaining good customer relationship and handle all guest complaints.
2. Personally and frequently verify that guests check-in/out are receiving the best possible service. Ensure that all V.I.P / Long Stay are met during their stay together.
3. Schedules self to be in the operation during peak hours.
4. Maintains an up to date awareness of current promotions, policy changes and standard operations manuals.
5. Ensure thorough product knowledge of all outlets and departments by all Front Office team.
6. Pro-active in seeking guest contact and maintaining excellent guest relations.
7. Implement a guest recognition program and maintain a relevant guest database.

• Administration

1. Assists with the development and maintenance of a detailed Department Operating Procedures that reflects policies and procedures, work processes and standards of performance.
2. Ensures annual review to accurately reflect any changes.
3. Prepares and regularly update the Rooms Departmental Budget, in close cooperation with the Financial Controller, ensuring targets are met and costs are effectively controlled. Payroll and Productivity Management
4. Exercises efficient Payroll Management/Resource allocation through the establishment of multi-skilling and multi-tasking.
5. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
6. Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Management.
7. Recruit, select and develop Front Office team to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
8. Delegate appropriately, duties and responsibilities to all direct reports ensuring standards of operation and safety are maintained.
9. Develop and assist with training activities focused on improving skills and knowledge.
10. Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.
11. Monitor employee morale and provide mechanisms for performance feedback and development.
12. Conduct annual Performance Appraisals providing honest and appropriate feedback.

• General

1. Attends and contributes to all Meetings as required.
2. Ensure all employees provide a courteous and professional service at all times.
3. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
4. Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety.
5. Take an active involvement in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
6. Ensure high standards of personal presentation and grooming.
7. Maintains positive guest and colleague interactions with good working relationships.
8. Exercise responsible management and behaviour at all times and positively representing the hotel management team.
9. Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office
• Good through knowledge of property management software (PMS) or hotel reservation software.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skills.
• A team player.
• Pro active
• Passion to serve
• Reliable
• High integrity
• Responsible self-starter, capable of handling multi-faceted projects and of working under pressure.
• Excellent communication and proactive problem solver.
• Team player.
• Communicate effectively with all levels of employees.
• Equips and motivates employees to achieve predetermined goals.
• Personable and pleasant to deal with.
• Discreet, reliable, sensitive and diplomatic.
• Guest-driven, positive, friendly and approachable.
• Positive “can do” attitude and flexible approach – manages with humility.
• High degree of integrity.
• Strong leadership, nurtures and develops employees, encouraging innovation.
• Good personal grooming and personal presentation.
• Understands and respects local cultural, able to adapt to changing environment.
• Generates activity and seeks new challenges to improve work performance.
• Shows awareness of markets and ensures up-to-date knowledge of competitors.
• Demonstrates an awareness of new business opportunities and seizes and acts upon them.
• Is aware of financial issues such as profits and losses.
• Identifies opportunities to reduce costs using the most cost-effective methods.
• Makes sound decisions quickly under pressure.
• Takes calculated risks based on adequate information and analysis.
• Guides and coaches staff.
• Reconciles conflict and probes for information for more in-depth relevant information for decision-making.
• Analyses numerical data and all other sources of information.
• Produces new ideas and a rang of solutions to meet the demands of the situation.

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

Job Responsibilities:

o  Monitor and maintain the internet, email and web security for entire organization.

o  Track, monitor, analyze and resolve any vulnerability or security issue.

Monitor on new CVE and ensure affected systems are being patched accordingly.

o  Respond and resolve any vulnerability or security incident that may arise.

Act as the point of contact on any security incidents to respond, isolate, remediate, or resolve the incident quickly.

o  Ensure periodic testing of the organization’s network and systems to determine security violations and inefficiencies.

o  Stay up-to-date on the latest cyber threats and to adapt CIS Benchmarks to proactively safeguard any new emerging security risks.

o  Manage user accounts and access controls.

o  Develop, implement and maintain the IT and Cyber security frameworks, procedures and policies.

o  Safeguard all network elements including but not limited to computer networks, local area networks (LANs), wide area networks (WANs), internet connections, intranet, VPNs, VLANs, VoIP and other data communication systems.

o  Monitor network performance, identify bottlenecks, and troubleshoot network issues.

o  Create user awareness with continuous education on Cybersecurity.

Key Skill Requirements:

o  Proficiency in conducting regular vulnerability assessments of the systems to prevent any security incident.

o  Awareness of the latest methods used by hackers and malicious elements to break into systems.

o  Competency to use the available tools to discover any dubious movement in the network and system.

o  Soft skills including effective verbal communication and advanced written with all levels in the company.

o  Knowledge of cyber laws and compliance requirements as per the law of the land.

o  Ability to conduct an in-depth analysis of computer networks and identify any vulnerabilities in the system. Attention to detail is a fundamental personality trait for this position and able to meet deadlines with minimal supervision.

Qualification and Experiences requirement:

o  Bachelor’s degree in Information Technology (IT), Information Security (IS) or equivalent education with work related experience.

o  Minimum 5-8 years of prior relevant experience.

o  Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth, and common security elements.

o  Hands-on experience analyzing high volumes of logs, network data (e.g., Full-Packet Capture FPC), and other attack artifacts in support of incident investigations.

o  Experience with vulnerability scanning and monitoring solutions.

o  Experience on Office365 and other Cloud Security (e.g., GCP, AWS, Azure).

o  Understanding of mobile technology and OS (e.g., Android, Huawei, iOS, Windows), VMware technology is a plus.

Job Responsibilities:

• Responsible to supervise, guide and coaching the accounts personnel
• Ensure that all month end closing deadline is met and timely submission of relevant reports
• Perform checking accounting entries, journal voucher and review of monthly accounts prepared by subordinate.
• Preparation of year-end audit and tax schedules, liaise with company auditors, tax agent on all statutory matters.
• Ensure legal and regulatory compliance with all financial and accounting reporting as imposed by all relevant regulatory bodies.
• Reporting and presenting accurate and timely financial information in accordance to MFRS, group policies, legal and regulatory compliance imposed by all relevant regulatory bodies.
• Proactively assess the financial implications prior to the adoption of effective accounting standards.
• Responsible to liaise with auditors, tax agents, regulatory bodies and any relevant parties.
• Any other ad-hoc assignment as assigned by the Management.

Job Requirements:

• Must possess at least a recognised degree and/or professional qualification in accounting (ACCA/CIMA/MIA or equivalent)
• Minimum 5 years of related experience. Experience in property development industry will have an added advantage.
• Technically strong in accounting standards and system and internal control.
• Knowledge in property365 (IFCA.net) will be an added advantage
• Well verse in Microsoft Office software
• Excellent command of English and Bahasa Malaysia – both verbal & written
• A team player with high level of integrity, meticulous and proven analytical problem-solving skills.
• Mature, self-motivated and able to work independently with good interpersonal and communication skills.
• Possess a good supervisory, planning, organizing and leadership skills.
• Committed, dynamic, enthusiastic and able to work under pressure.
• Possess strong sense of responsibility, integrity and result oriented

Job Description:

• Implement effective campaigns and strategies for key launches, including pitching of stories. This may include public communication plan linked to business initiatives
• Manage media queries and interview requests, including managing incidents and sensitive issues, jointly with team lead and respective business units to promote or protect the reputation of the Organization. For instance, drafting of holding statements, FAQ and briefing documents.
•  Liaise and engage with internal stakeholders, including Top Executives, to identify and address their media and communications needs with the appropriate initiatives.
• Foster relationships with key media contacts and influencers to drive and influence media coverage and exposure
• Ability to manage agencies to drive business outcomes.
• Support the development or enhancement of the issues and crisis preparedness / management framework
• Build corporate brand through award submissions and create publicity opportunities through award wins
• Lead in PR monitoring and measurement including measuring and tracking the value of and return on PR and communication initiatives. Monitor, analyse and communicate PR measurement
• Support the enhancement of corporate communication guidelines and ensure good corporate governance and tone of voice for assets developed for business groups. This could include assets and activities such as spokesperson and/or media training, collaterals, events, speeches, presentations, and digital assets

Job Requirements:

• Candidate must possess at least a Degree in Mass Communications/Public Relations/Journalism or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Excellent command of both verbal and written in English & Mandarin language are essential.
• Familiar with design software – Adobe, Illustrator.
• Enthusiastic and dynamic with strong people management & decision-making skills and ability to work on own initiative.
• Good communications, negotiations, presentations and strong analytical skills.
• Strong media contacts across all media platform and good rapport with media partners.
• Able to work in fast pace.