Reporting to the Restaurant Manager, you shall assist the Restaurant Manager to manage the business performance of the restaurant as well as the efficient running and daily operations of the restaurant, in accordance to the company’s standards. You are to assist in ensuring an efficient and profitable operations while the food,
service and hygiene standards.
KEY RESPONSIBILITIES
Sales management
- Assist Restaurant Manager in building sales and maximise profitability by effective cost control to meet desired business results.
- Analyse and evaluate sales trend and trading area.
- Guide service crew to use various selling techniques to recommend and suggest additional purchases and upsell to customers.
Operations
- Operationally equipped to manage all service sections within the restaurant and
its related functions.
- Assist Restaurant Manager in the efficient running and daily operations of the restaurant, in accordance to the company’s Standard Operating Procedure (SOP).
- Ensure smooth implementation and execution of A&P programs and new products.
- Evaluate and improve on operations and procedures.
- Assist the Managers in inventory control, food wastage and ordering.
- Maintain hygiene regulations and upkeeprestaurant cleanliness.
Staff management
- Assist Restaurant Manager in staffrecruitment, people development through training and staff retention.
- Lead and motivate staff in achieving salestargets and customer satisfaction.
- Lead and train staff in delivering excellentcustomer service quality and standards.
- Responsible for staff performance anddiscipline; monitor staff performance and conduct performance evaluation.
Service
- Assist Restaurant Manager in ensuringgood service standard; To providecustomer satisfaction and maintain effective communication with thecustomers.
- Attend to customers on food and beverages queries and complaints;resolving issues where possible and refer customers to managers when required.
- Manage and handle customer feedback and complaints in an appropriate and timely manner, aligned with company’s standards and Standard Operating Procedure (SOP).
