Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

職位描述

職責和責任

• 負責公司日常辦公室相關事務
• 能夠透過MYOB軟體學習和處理全套會計。
• 能夠處理日常會計工作（包括發票、付款、銀行對帳等）
• 能夠處理人力資源行政工作（例如薪資包括法定供款、維持出席、年假、處理員工索賠收據等）
• 協助招募活動（包括員工終止和離職面談、薪資和福利、培訓和學習以及其他人力資源活動）。
• 管理收入和支出帳戶。
• 根據財務狀況追蹤公司的財務狀況。
• 確保將所有相關文件正確填寫到相應的文件中。
• 協助行政任務。
• 管理客戶和供應商的帳單。
• 啟動並管理公司軟體（如MYOB、HR2000、VENUS等）
• 能夠與我們的高階管理人員打交道並合作。
• 管理層不時分配的任何其他臨時職責。

技能和態度

• 良好的團隊合作精神，按時間表或時間表工作。
• 優秀的英語口語及其他語言溝通能力和抗壓性。
• 良好的人際溝通能力和人員管理技能，能夠與外部（現場）員工和客戶建立工作關係。
• 展示電腦系統知識。
• 準確的數據輸入技能（字母和數字）。
• 獨立且良好的溝通者。
• 有組織且細緻。
• 具有強烈的責任感、緊迫感和紀律。

要求

• 可以立即開始
• 願意前往武吉加里爾地區
• 願意學習
• 請向我們提供您更新的履歷和準確的電話號碼，以便我們更方便地與您聯繫

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

Job Description 

Duties & Responsibilities

• Responsible for the company day-to-day office related matters
• Able to learn and handle full set of accounting via MYOB software.
• Able to handle day-to-day accounting works (including invoicing, payments, bank reconciliation and etc.)
• Able to handle HR administrative works (eg. Payroll include statutory contribution, maintaining attendance, annual leave, handling staff’s claims receipt and etc.)
• To assist in recruitment activities (including termination & exit interview of staff, compensation & benefits, training & learning as well as other HR activities).
• Managing income and expenditure accounts.
• Keeping track on the company’s finances based on financial status.
• Ensuring proper filling of all relevant documents into respective files.
•  To assist with Administrative tasks.
• Managing client’s and supplier’s billing.
•  Initiating and managing the company’s software such as MYOB, HR2000, VENUS & etc.)
• Able to deal and work with our Top Management.
• Any other ad-hoc duties assigned by the Management from time to time.

Skills and Attitude

• Good team player and work to timeline or schedule.
• Excellent oral English and other language communication skills and ability to work under pressure.
• Good interpersonal skills and people management skills, with ability to build working relationship with external (field) staff and clients.
• Demonstrated knowledge of computer systems.
• Accurate data entry skills (alpha and numeric).
• Independent & Good communicator.
• Organized & Meticulous.
• Possess a strong sense of responsibility, urgency and discipline.

Requirement

• Can starts immediately
• Willing to travel Bukit Jalil area
• Willing to learn
• Please provide us your updated resume and accurate phone number to easier for us to contact you

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales

#LI-PFE

The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.

The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships with assigned territory customers. The Health Representative identifies and prioritises Pfizer opportunities through understanding customers’ business and strategic imperatives.  The Health Representative is responsible for developing and executing an effective sales planning for Channel and HCPs .  

ROLE RESPONSIBILITIES

In order of importance, indicate the primary responsibilities critical to the performance of the role.  It is recommended not to list actual tasks but focus on 5-8 essential responsibilities that highlight accountability and level of judgment required.

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights. 
• Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
• Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs 
• Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources 

• Maintain an in-depth of market knowledge, products and disease states that enable meaningful dialogue with key stakeholders to build credibility and add value when calling on providers.  
• Deliver relevant, targeted messaging compliantly utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and proactively provide insights for the development of new and innovative approved product messaging and resources. 
• Responsible for strategic deployment of Pfizer resources to support HCP (e.g. patient education, adherence resources); work effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Medical) and technical solutions (e.g., content recommendation RTE) into call planning​; collaborate effectively with other Customer-Facing (CF) colleagues
• Present contract terms where appropriate, proactively answer on-label questions; proactively introduce customers to future state Pfizer Pro with access to appropriate targeted content.  
• Collaborate effectively and compliantly with cross-functional colleagues, including Medical, Market Access, Marketing to address customer inquiries and advance Pfizer objectives. Able to connect rapidly with appropriate SMEs to address customer inquiries. 
• Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model. ​ 

QUALIFICATIONS

Indicate qualifications that are job related, consistent with business necessity and necessary for the performance of an essential function of this role including: education/licenses/certifications, relevant experience (where legally permissible), technical and/or other job-related skills.

• Bachelor’s Degree, preferred Science and Health background
• Minimum 2 years of previous sales experience is preferred
• Have a history of promotional or sales success, territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability 
• Valid driver’s license and a driving record in compliance with company standards 

 #LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales

#LI-PFE

The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Heath Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.

The Health Representative should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships with assigned territory customers. The Health Representative identifies and prioritizes Pfizer opportunities through understanding customers’ business and strategic imperatives.  The Health Representative is responsible for developing and executing an effective sales planning for Channel and HCPs

 The Health Representative is responsible for supporting their customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas.

JOB DESCRIPTION

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights. 
• Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
• Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs 
• Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and leverages customer priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources 

• Maintain an in-depth of market knowledge, products and disease states that enable meaningful dialogue with key stakeholders to build credibility and add value when calling on providers. 
• Deliver relevant, targeted messaging compliantly utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behaviour/close sales) and proactively provide insights for the development of new and innovative approved product messaging and resources. 
• Responsible for strategic deployment of Pfizer resources to support HCP (e.g. patient education, adherence resources); work effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Medical) and technical solutions (e.g., content recommendation RTE) into call planning​; collaborate effectively with other Customer-Facing (CF) colleagues
• Present contract terms where appropriate, proactively answer on-label questions; proactively introduce customers to future state Pfizer Pro with access to appropriate targeted content.  
• Collaborate effectively and compliantly with cross-functional colleagues, including Medical, Market Access, Marketing to address customer inquiries and advance Pfizer objectives. Able to connect rapidly with appropriate SMEs to address customer inquiries. 
• Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model. ​ 

QUALIFICATIONS 

• Bachelor’s Degree, preferred Science and Health background
• Minimum 3 years of pharmaceutical sales experience is preferred
• Have a history of promotional or sales success, territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability 
• Valid driver’s license and a driving record in compliance with company standards 

 PREFERRED QUALIFICATIONS 

• Several years pharmaceutical, biotech, sales, or relevant experience 
• Must live within the territory 
• Experience with therapeutic area and products associated with this role
• Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations) 
• Develop comprehensive territory/customer plans to drive achievement of desired objectives. 
• Strategically overcome obstacles to gain access to difficult to see health care providers and customers. 
• Cultivate relationships with KOLs; build lasting relationships with top priority customers 
• Assess needs of target physicians, address needs with responsive approach, targeted skills, and appropriate resources 
• Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills 
• Willing to travel outstation

# LI -PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales

#LI-PFE

ROLE SUMMARY

Field based, direct-access Subject Matter Expert (SME) for brands that require enhanced patient care and HCP support skills not provided by sales-based field force colleagues. Interactions occur before and after a prescribing decision has been made. HCP engagement in-person and/or virtually.

ROLE RESPONSIBILITIES

• Provides direct access subject matter expertise for HCPs regarding “All I need to know about my medicine” for specialised medication-specific support, that can go directly to customer
• Collaborate and support HCP to prescribe a Pfizer medicine regarding education and support related to a specific Pfizer medication
• Direct interaction with HCPs regarding provision of Pfizer medication-specific education and support required by patients
• Central point of contact and SME on medicines and treatment journey, access/out of pocket costs, treatment initiation process, ongoing management, and adherence issues
• Direct line of communication to HCPs regarding patient insights for optimal patient selection and treatment (future opportunities and risks)
• Provide scientific information to HCPs within hospitals and clinics for launch brands
• Engages with HCPs both virtually and face-to-face depending on need.
• Focus on providing educational and scientific contents, and initiatives to improve outcomes and/or better service support to HCPs

QUALIFICATIONS

• Tertiary education in science (preferred) or a health science related discipline
• Knowledge of clinical research and clinical development processes desirable
• 3 years’ experience in pharmaceutical sales role

 #LI-PFE

Work Location Assignment: Flexible

  
Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Marketing and Market Research

#LI-PFE

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Provide strategic medical input and plan into development of the Company's key initiatives in drug cost management programme.

Roles & Responsibilities:

• Play a crucial role in the integrated healthcare strategy by using the strong pharmaceutical knowledge and industry trend to provide insights to the development of cost-effective drug cost management approach.

• Use data analytics to identify cost trends among all healthcare providers, and analyse the drug cost disparity.

• Devise and implement utilization management strategies to contain drug costs without compromising the quality and efficiency of pharmaceutical coverage.

• Stay informed about pharmaceutical market dynamics, emerging therapies and regulatory changes.

• Engage with healthcare professionals to capture insights and understand treatment landscapes.

Requirements:

Education: Tertiary qualification in pharmaceutical sciences (e.g., PharmD) or equivalent degree from an accredited institution.

Work experience: At least 6-8 years of related working experience in pharmaceutical advisory roles or relevant fields. Experience in dispensing drugs is a plus.

Other Requirements: Proven track record to manage pricing agreements with pharmaceutical vendors. Strong analytical skills to interpret pharmaceutical cost data and derive actionable insights. Excellent interpersonal skills to convey cost containment strategies clearly to business partners.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for driving healthcare related initiatives, such as cost containment, provider network and performance metric.

Roles and Responsibilities:

• Drive healthcare cost containment initiatives in developing and implementing measures to control/reduce medical claims costs.

• Drive provider network development strategy including identifying, evaluating and recruiting the quality providers and specialists.

• Implement performance metrics to evaluate provider performance, including cost efficiency and quality of care.

• Collaborate with healthcare providers to implement quality improvement programs sought at improving patient experience.

• Work with the analytics team to study the claims cost driver and develop/implement strategies to control and reduce healthcare costs within the network.

Minimum Job Requirements:

Education: Tertiary qualification in Business / Commerce / Finance / Economics/ Legal or any other relevant education or related experiences.

Work Experience: At least 5-8 years of related working experience in healthcare and/or insurance industry and a validated experience at managerial / supervisory level.

General Requirements: Strong communication (verbal and written), negotiation and public relation skills; Strong business insight; Proficient in using Microsoft Office.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.