Oversee the smooth running of the Sports & Recreations department on a day to day basis to achieve the highest possible levels of guest satisfaction.
Create new, unique and interesting recreation activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. To continually be positioning the sports and leisure offering as a differentiator and a point of competitive advantage for the hotel. Ensure outsourced service provides are of good quality.
To have a complete knowledge of the products and services offered by the hotel.
To lead the implementation of all health and safety codes in the sports and leisure activities of the hotel, and in particular to take full and complete care of children.
Take the lead on the Avani Sepang Goldcoast Resort Children programme/ AvaniKids.
Ensure that all activities are performed in a safe environment using proper safety techniques.
Train and assist in the evaluation of attendants who work with fitness programs. Supervise instructors and all other associates helping with any activities or functions arranged via the Sports & Recreations.
Use qualified attendants in all areas where relevant qualifications are required, i.e. Fitness leader, Aerobic Instructors, Lifeguard.
Monitor the success of the activities programs through the number of participants per scheduled event and through guests’ feedback. Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests.
Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with the Avani Sepang Goldcoast Resort Concierge.
