Guest Relation (Front Office/ Rooms/ Housekeeping) Fresh Graduates!
Full-time
Fresh/Entry Level
1 month ago
Our esteemed client, a luxury hotel located at the heart of Singapore, is seeking passionate Fresh Graduates to join their Guest Experts team. This te.....
Our esteemed client, a luxury hotel located at the heart of Singapore, is seeking passionate Fresh Graduates to join their Guest Experts team. This team is renowned for its expertise in providing a wide range of functions and delivering world-class service to guests throughout their stay. If you have a passion for hospitality and customer service, we invite you to apply now, and we will arrange a session to share more about the role with you!
1. Front Office & Desk
- Initiate guest connections via email prior to arrival to personalize the guest stay experience.
- Extend a warm and professional welcome to each guest, addressing them by name for a personalized touch.
- Coordinate with Concierge for transportation arrangements as required.
- Escort guests to their rooms and facilitate in-room check-ins for a seamless arrival experience.
- Provide welcome refreshments and maintain awareness of room status changes.
- Process guest check-ins and check-outs efficiently using the computer system.
- Oversee the Club Lounge, ensuring guest comfort and safety, and perform opening and closing duties as needed.
2. Housekeeping & Laundry
- Extend a warm greeting to every guest and ensure their comfort throughout their stay.
- Verify the functionality of room appliances and conduct thorough cleaning of bathrooms including bathtub/hot tub/shower and furnishings.
- Manage uniform issuance and collection procedures efficiently.
- Collect laundry from guest rooms and deliver it promptly to ensure guest satisfaction.
- Maintain adequate supplies on cleaning carts
- Accurately report room statuses.
Requirements:
- Hold at least a Professional Certificate/NiTEC, Diploma, or equivalent qualification.
- Willingness to work on a rotating shift basis, including overnight and weekends.
- Passionate about the hospitality industry and dedicated to providing exceptional service.
- Possess excellent customer service and interpersonal skills.
Interested candidates kindly click the APPLY NOW button. We regret that only shortlisted candidates will be notified.
By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.
Registration No: R23117478 (Mandy Lim Teng Hong)
EA Licence No: 23C1821 (AM Recruitment Pte Ltd)
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