Total 732 Manager Front Desk Officer job vacancies in The United States of America

The Opportunity:

1. Contact Centre Environment, MNC Bank
2. Candidates with strong relevant years of experience can be considered for senior position (managerial)
3. Permanent Role | Basic up to $6000 + Bonus
4. Location: Tampines
5. 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

The job:

• Monitoring and promptly responding to incoming calls/emails/social media platform
• Performing service recovery
• Analyzing data, identifying areas for improvement, and implementing process enhancements
• Providing management support to customer service officers by reviewing and resolving transactions
• Conducting coaching sessions and on-the-job training

The talent:

• Degree/Diploma in any discipline
• 3 to 5 years of banking contact centre experience
• Candidates with strong relevant years of experience can be considered for senior position
• Experienced in handling corporate clients will be an advantage

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

The position is concerned with maintaining the highest level of service and attention on the PARKROYAL Club, to ensure all policies of the Hotel are carried out at all times and to undertake any other duties and responsibilities as required by Management.

Primary Responsibilities:

1. To assist with guiding, training and supervision of all PARKROYAL Club associate.

2. To ensure PARKROYAL Club and Suite room guest registration and check-out is carried out efficiently and promptly.

3. To ensure the minimum key standards are met at all times and the PARKROYAL Club Floor is run in keeping with the policies laid down by Management.

4. To ensure guest history is accurately updated and used at all times for all PARKROYAL Club and V.I.P. guests.

5. To assist in coordinating staffing levels are correct and in accordance with operational needs.

6. To ensure the highest standard of presentation and quality of food and beverage at all times in the PARKROYAL Club Lounge.

7. To attend and conduct briefing as required in the absence of PARKROYAL Club Manager.

8. To ensure all PARKROYAL Club rooms & Suites are thoroughly checked prior to the guest’s arrival and that all room set ups are completed.

9. To project and maintain image of the highest standard within the Hotel at all times.

10. To liaise regularly with Food & Beverage i.e. Food and beverage operation on the PARKROYAL Club Lounge.

11. To establish and maintain a close working relationship with the Concierge Team (Chief Concierge), in order to ensure the smooth and efficient exchange of information.

Reporting to the GM, you will have the opportunity to shape this role Manage the provision of agendas and minutes for meetings You will be super organised and love working in a fast paced environment More than an EA, you will research and analyse issues and draft submissions and reports on abroad range of issues. Walgett Shire is located in the Outback Region of NSW along the banks of the Barwon and Namoi Rivers. The Shire comprises several towns and villages; including Walgett, Lightning Ridge, Collarenebri and covers an area of approximately 22,000 square kilometres. Each of the towns and villages have their own stories to tell and personalities to meet with the rural charm and country hospitality found everywhere. We are looking for a suitably qualified and experienced administrative specialist who enjoys getting involved in a range of matters and issues that Councils deal with on a daily basis. You will be the front…

Click here to view more detail / apply for Executive Officer to the General Manager

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.

You should be a people person who is courteous, service oriented, efficient and enjoys meeting, serving and leading a diverse team.

Job Highlights

• 5-day work week
• Career growth opportunities
• Dynamic team

Job duties & responsibility

• To provide general management support to all departments, monitoring guest satisfaction & feedback, ensuring guest safety and security
• Supervise and delegate the daily shift activities of the department
• Train and develop team members to provide excellent customer service. Ensuring all systems and operating equipment are in good working order
• Comply with all policies, procedures and standards of the property
• Conduct shift briefings
• Represents Hotel operations in situation management/SITREP reporting and is expected to make critical decisions to ensure best possible guest experience
• Handle all duties as assigned by the FOM/AFOM
• To provide guests with accurate Hotel and Tourism information
• Attend to all room sales and room reservation queries and requests
• Create and update reservation records in accordance with booking confirmation
• Managing daily payment transactions

Job Requirements

• Minimum 2 years of relevant experience
• Knowledge of handling PMS and payment systems
• Excellent communication and interpersonal skills
• Proactive team player
• Customer oriented & positive working attitude
• Strong analytical problem-solving skills
• Able to start work on short notice or immediately

We thank you for your interest. We regret that only shortlisted candidates will be notified.

Position Description Employee Benefits Information About us   headspace provides support to young people aged 12-25 experiencing mild to moderate or emerging mental health issues. The multidisciplinary team at headspace Edmondson Park work to improve health, social, vocational and educational outcomes for young people.   Grand Pacific Health is the lead agency of headspace Edmondson Park.  We are a not-for-profit, primary health care organisation providing locally-tailored, high quality physical and mental health services across NSW and the ACT. We currently employ 340 people, provide services from 25 locations and are continuing to grow.    About the position   Are you seeking an exciting new role that will enable you to make a positive impact on the mental health and wellbeing of people in our local communities? If so, this may be the perfect opportunity for you.     Grand Pacific Health is looking for a Community Engagement Officer to support the establishment of the new headspace…

Click here to view more detail / apply for Community Engagement Officer, headspace Edmondson Park

The Opportunity:

1. Contact Centre Environment, MNC Bank
2. Candidates with strong relevant years of experience can be considered for senior position (managerial)
3. Permanent Role | Basic up to $6000 + Bonus
4. Location: Tampines
5. 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

The job:

• Monitoring and promptly responding to incoming calls/emails/social media platform
• Performing service recovery
• Analyzing data, identifying areas for improvement, and implementing process enhancements
• Providing management support to customer service officers by reviewing and resolving transactions
• Conducting coaching sessions and on-the-job training

The talent:

• Degree/Diploma in any discipline
• 3 to 5 years of banking contact centre experience
• Candidates with strong relevant years of experience can be considered for senior position
• Experienced in handling corporate clients will be an advantage

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

An Epic Icon Needs an Epic Team

This position is in Yulara, Northern Territory at Ayers Rock Resort, the largest integrated resort complex in the southern hemisphere!

Owned by the Indigenous Land Corporation, Voyages Indigenous Tourism Australia provides great experience-based holidays. We have over 5 hotels and 15 dining options that offer our guests a multitude of world class dining options. We offer a unique employment experience for those with a sense of adventure looking to experience the diversity of the outback and the spiritual heart of Australia!

Who we're seeking?
We are looking for a Front Office Assistant Manager who is a true hotelier and has guest satisfaction on their mind and understand the importance of this role within our Front Office team. You will be a part of the strong and supporting Front Office team which spans across out 5 properties, so when we say we have career opportunities we mean it!

Permanent Full-time position | $31.79 per hour

Financial skills including budget management and reporting as require

What's in it for you?
So much! You'll get discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, casual multi-hire opportunities, a relocation assistance payment and access to a staff pool, gym and Residents Club. On top of that, our unique induction program includes an Anangu guided tour around Uluru and a cultural dot painting workshop.

We're committed to your growth within our company. To show you we mean it, we provide incentives and bonuses which are up for grabs after you've been with us for a year. These include rental discounts, a $700 vacation bonus and resort vouchers for your workaversary. We're all about high performers, so to help you keep kicking goals, we offer many and varied development opportunities and attendance and performance incentives to our high achieving team members.

What would life at Uluru be like?
As a Front Office Manager working onsite at Uluru, Ayers Rock Resort, you can knock off work for the day to watch a vibrant sunset over iconic and culturally significant landmarks. Come and join a family of like-minded adventurers, hungry for experiences that are just wow!

A National Criminal History Check is a mandatory step in the recruitment process.

Alfred Health Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. Fixed Term until April 2025 (Parental Leave) Part-Time (0.8 EFT) Grade 4 Allied Health Professional or Equivalent Alfred Health Location The Department Alfred Health Allied Health Directorate comprises a number of Allied Health disciplines (Interpreters, Nutrition, Occupational Therapy, Orthoptics, Pastoral Care, Patient & Family Services, Physiotherapy, Podiatry, Prosthetics & Orthotics, Psychology and Speech Pathology) that provide patient-centered care across all clinical programs that operate at Alfred Health. Allied Health disciplines provide patient-centered care that will aim to optimise physical, psychosocial, communication and cognitive functioning. To ensure that the Allied Health workforce is fit for purpose, a robust governance structure provides oversight of staff & student education, research, workforce innovation and quality & safety. The…

Click here to view more detail / apply for Disability Liaison Officer (DLO) Service - Grade 4 Team Leader

About the CompanyOur client is a complex and multi-faceted organisation with a number of high-profile brands. They are currently re-designing and centralising their credit function to the Brisbane CBD, which is creating the opportunity to build a new high-performance team! We have a number of vacancies at the Credit Officer and Team Leader levels, and you can expect to be part of a values-based culture, where all revenue goes back to being able to expand and improve health and care services. What’s in it for you? Experience a caring and supportive team environment led by an inspirational, empathetic and dynamic manager. Get hands-on training in up-to-date credit management techniques, with continuous learning opportunities. Manage your own credit portfolio – get to know your stakeholders and have genuine ownership and accountability. Enjoy two days working from home, and three days in a professional, well-appointed office, centrally located to public transport. Take advantage of generous salary packaging…

Click here to view more detail / apply for Credit Officer/Leader

The ARM is someone who is passionate about the brand standard, product offerings and customer engagement/service, is a problem-solver with strong work ethic and leadership skills.

The Manager understands that customer satisfaction always takes priority but efficient restaurant operations make it possible. The Manager is an experienced leader who leads by example and commands the respect of his peers

.In this position, you will be responsible for the satisfaction of all guests dining in our Clarke Quay outlet and fostering relationships with key repeat customers and corporates. You will represent the Brand in a professional manner at all times with all guest interactions.

You will be accountable for resolving operational issues and following up to ensure complete service recovery, where necessary. You will monitor and manage guest reservations to create and ensure accurate guest history; conduct training for all staff with regards to reservations and phone answering etiquettes as well as other tasks or projects assigned by the Management. You will actively guide and direct your team to ensure consistency of brand standards and a high level of performance and service delivery.

As part of the FOH team, your duties will also involve the setting up and managing of the outlet which will include pre-opening activities and coordination, day to day operations of the restaurant, cashiering, liaison with suppliers (where necessary) as and when required to assist in managing deliveries, customer service, order-taking, inventory management and other related matters. In your work, you will assist to train and mentor staff at The Singapura Club outlet.

Apply Now Senior Venue Manager- Ocean front location Surfers Paradise / Full Time ???? Unleash Your Leadership at TGI Fridays Australia! ????????Aloha, future Friday enthusiasts! Are you ready to lead from the front in a premium oceanfront paradise right in the heart of Surfers Paradise? TGI Fridays Australia is on the lookout for an extraordinary individual to join our family. Get ready to be part of a global sensation that started shaking things up in 1965 in the bustling streets of New York. At TGI Fridays, we're not just a restaurant, we're a legacy of innovation and doing things differently!Why TGI Fridays?????? Beachfront Bliss: Picture yourself leading in an iconic venue with the surf just a stone's throw away. It doesn't get more epic than this!???? Thriving Brand: Join us during an exciting growth phase as we expand and conquer new horizons.???? Legacy of Innovation: TGI Fridays was born from a history of being bold…

Click here to view more detail / apply for Senior Venue Manager- Ocean front location

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations.

What will I be doing?

As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:

• Familiar with and understand the front desk system, assisting staff to solve problems in the system.
• Able to perform all Front Desk Agent Tasks. Ie. check-in and check out guests in accordance to brand standards.
• Take on Duty Manager shift in the event Assistant Front Desk Managers are not available.
• Adhere strictly to standard cash handling procedures, be sure to understand float balancing procedures and managing cash, credit card transactions, all other forms of payment correctly.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive, with a positive, clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Take on an active role in ensuring effective communication and work as a team in order to reach goals and targets with other Front Office departments.
• Effectively communicate and coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties.
• Handle complaints promptly and efficiently, taking the necessary action, and handing over any follow-up where appropriate to the next Manager on Duty.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Coordinate with Guest Relations and In Room Dining to arrange in-room amenity set-ups according to VIP level and for special occasions – e.g. Birthdays and Honeymoon.
• Drive Upsell opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton’s brand standards.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Apply Forbes 5 star Travel Guide standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Liaise with Sales, Reservations and the Business Development team to handle corporate and group guests
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken.
• Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible.
• Adhere to the hotel’s security and emergency policies and procedures.
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations and be a part of the Company Emergency Response team (CERT)
• Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of Front Office experience in the hotel, leisure, and/or retail sector
• At least 3 years of Duty Manager background
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Opportunity:

1. Contact Centre Environment, MNC Bank
2. Candidates with strong relevant years of experience can be considered for senior position (managerial)
3. Permanent Role | Basic up to $6000 + Bonus
4. Location: Tampines
5. 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

The job:

• Monitoring and promptly responding to incoming calls/emails/social media platform
• Performing service recovery
• Analyzing data, identifying areas for improvement, and implementing process enhancements
• Providing management support to customer service officers by reviewing and resolving transactions
• Conducting coaching sessions and on-the-job training

The talent:

• Degree/Diploma in any discipline
• 3 to 5 years of banking contact centre experience
• Candidates with strong relevant years of experience can be considered for senior position
• Experienced in handling corporate clients will be an advantage

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

Responsibilities:

Reporting to the Global IT Head , Digital Workplace

The candidate will be responsible for:

· Developing and implementing the IA strategy and Target Operating Model.

· Producing a sustainable, future-fit Intelligent Automation Roadmap that aligns with ASM’s strategic objectives

· Acting as the central governance body that interfaces into existing architecture, strategy and governance bodies within ASM; they will ensure standards are defined in alignment with regulatory and internal operational risk requirements

· Acts as the internal foundation for knowledge and expertise by constantly reviewing market developments, ensuring best-in-class services are provisioned and consumed by ASM CoE community

· Be a change agent promoting an automation culture across ASM

· Drive the education of the IA technology across ASM

· Leading a cross-functional IA team responsible for delivering the strategy, delivery and operation of CoE. This includes, but not limited to;

· Architecture standards, policies and processes to be used across ASM to ensure global alignment of Automation platforms, processes and people.

· Developing a portfolio of best practices to be consumed by all business units and functions

· Introducing new IA services via Proof of Concepts (PoC) and Proof of Value (PoV)

· Key Operational support for live automations

· Ensuring benefits are defined and realized in line with defined automation business cases to meet CoE KPIs.

Requirements:

· At least 8 years of IT working experience and experience managing technology Business Process Management (BPM), Workflow Management, RPA, Process Mining

· Preferably, 2 years in a team supervisory, lead, or management role.

· Minimum Degree in Computer Engineering

· Demonstrable experience leading global, cross-functional teams

· Demonstrable experience working within multi-national and diverse organizations

· Excellent understanding of Operating models that are commercially focused and sustainable to enable rapid growth and expansion

· Demonstrable experience in applying Agile methodology in Automation projects.

· While programming knowledge is not required, a demonstrable interest in and/or experience with Automation & Enterprise Technologies (e.g. Microsoft Power Apps/Automate, SAP iRPA, K2, DocuSign, BPM tools, Microsoft Workflow Foundation and Azure low code stacks )

· Experience building and running Global Centralized or Hybrid CoEs with either on-shore, near-shore or offshore models