Total 6 Full-time Others Firmware Engineer job vacancies in Cyberjaya

Requirement, Desired Skills & Experience:

1. Candidate must possess at least Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science and Technology or equivalent. At least 3 years working experience in 3^rd level support.
2. Advanced Troubleshooting: Investigate and diagnose complex technical issues reported by customers or escalated from lower tiers of support. This may involve analyzing code, logs, and database queries to identify the root cause of the problem.
3. Performance Optimization: Identify and address performance bottlenecks in .NET applications, including inefficient code, database queries, or system configurations. Optimize performance to improve application responsiveness and scalability.
4. Code Review and Analysis: Review .NET code to identify potential issues, such as memory leaks, resource contention, or security vulnerabilities. Provide recommendations for code improvements and best practices adherence.
5. Database Expertise: Utilize expertise in database technologies (e.g., SQL Server, Oracle) to troubleshoot database-related issues impacting .NET applications. Optimize database queries, indexes, and schema designs for improved performance and reliability.
6. Security Expertise: Identify and address security vulnerabilities in .NET applications, such as SQL injection, cross-site scripting (XSS), or authentication/authorization flaws. Implement security best practices and recommendations to protect sensitive data and mitigate risks.
7. Environment Configuration: Configure and troubleshoot .NET application environments, including web servers, load balancers, and caching servers. Ensure proper configuration and tuning for optimal application performance and reliability.
8. Patch and Update Management: Manage patching and updates for .NET frameworks, libraries, and dependencies. Ensure compatibility with existing applications and perform regression testing to verify stability and functionality.
9. Documentation and Knowledge Sharing: Create and maintain technical documentation, troubleshooting guides, and best practices for .NET application support. Share knowledge and expertise with peers and lower-tier support teams to enhance overall support capabilities.
10. Collaboration with Development Teams: Collaborate with development teams to reproduce and resolve complex issues identified in production environments. Provide detailed feedback and insights to assist in code fixes and improvements.
11. Incident Management: Participate in incident management processes to ensure timely resolution of critical issues impacting production environments. Coordinate with cross-functional teams to mitigate service disruptions and restore normal operations.
12. Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency gains in .NET application support. Propose and implement initiatives to streamline support workflows and enhance customer satisfaction.
13. Customer Advocacy: Act as a customer advocate by understanding and representing customer needs and concerns within the organization. Provide proactive communication and updates to customers regarding issue resolution progress and status.

Skillset

Microsoft SQL Server, MySQL, PostgreSQL and others.

Job Description/ Primary Responsibilities:

1. Advanced Troubleshooting: Investigate and diagnose complex technical issues reported by customers or escalated from lower tiers of support. This may involve analyzing code, logs, and database queries to identify the root cause of the problem.
2. Performance Optimization: Identify and address performance bottlenecks in .NET applications, including inefficient code, database queries, or system configurations. Optimize performance to improve application responsiveness and scalability.
3. Code Review and Analysis: Review .NET code to identify potential issues, such as memory leaks, resource contention, or security vulnerabilities. Provide recommendations for code improvements and best practices adherence.
4. Database Expertise: Utilize expertise in database technologies (e.g., SQL Server, Oracle) to troubleshoot database-related issues impacting .NET applications. Optimize database queries, indexes, and schema designs for improved performance and reliability.
5. Security Expertise: Identify and address security vulnerabilities in .NET applications, such as SQL injection, cross-site scripting (XSS), or authentication/authorization flaws. Implement security best practices and recommendations to protect sensitive data and mitigate risks.
6. Environment Configuration: Configure and troubleshoot .NET application environments, including web servers, load balancers, and caching servers. Ensure proper configuration and tuning for optimal application performance and reliability.
7. Patch and Update Management: Manage patching and updates for .NET frameworks, libraries, and dependencies. Ensure compatibility with existing applications and perform regression testing to verify stability and functionality.
8. Documentation and Knowledge Sharing: Create and maintain technical documentation, troubleshooting guides, and best practices for .NET application support. Share knowledge and expertise with peers and lower-tier support teams to enhance overall support capabilities.
9. Collaboration with Development Teams: Collaborate with development teams to reproduce and resolve complex issues identified in production environments. Provide detailed feedback and insights to assist in code fixes and improvements.
10. Incident Management: Participate in incident management processes to ensure timely resolution of critical issues impacting production environments. Coordinate with cross-functional teams to mitigate service disruptions and restore normal operations.
11. Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency gains in .NET application support. Propose and implement initiatives to streamline support workflows and enhance customer satisfaction.
12. Customer Advocacy: Act as a customer advocate by understanding and representing customer needs and concerns within the organization. Provide proactive communication and updates to customers regarding issue resolution progress and status.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

要求、所需技能和經驗：

1. 候選人必須至少擁有專業證書、文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位、電腦科學/資訊技術、工程（電腦/電信）、科學與技術或同等學歷。至少 3 年^三級支援工作經驗。
2. 進階故障排除：調查和診斷客戶報告的或從較低層級支援升級的複雜技術問題。這可能涉及分析程式碼、日誌和資料庫查詢以確定問題的根本原因。
3. 效能最佳化：識別並解決 .NET 應用程式中的效能瓶頸，包括低效率的程式碼、資料庫查詢或系統配置。優化效能以提高應用程式響應能力和可擴展性。
4. 程式碼審查和分析：審查 .NET 程式碼以識別潛在問題，例如記憶體洩漏、資源爭用或安全漏洞。提供程式碼改進和最佳實踐遵守的建議。
5. 資料庫專業知識：利用資料庫技術（例如 SQL Server、Oracle）的專業知識來解決影響 .NET 應用程式的資料庫相關問題。優化資料庫查詢、索引和架構設計，以提高效能和可靠性。
6. 安全專業知識：識別並解決 .NET 應用程式中的安全漏洞，例如 SQL 注入、跨站點腳本 (XSS) 或身份驗證/授權缺陷。實施安全最佳實踐和建議以保護敏感資料並降低風險。
7. 環境配置：配置 .NET 應用程式環境並對其進行故障排除，包括 Web 伺服器、負載平衡器和快取伺服器。確保正確的配置和調整以獲得最佳的應用程式效能和可靠性。
8. 修補程式和更新管理：管理 .NET 框架、程式庫和依賴項的修補程式和更新。確保與現有應用程式的兼容性並執行回歸測試以驗證穩定性和功能。
9. 文件和知識共享：建立和維護.NET 應用程式支援的技術文件、故障排除指南和最佳實踐。與同儕和下層支援團隊分享知識和專業知識，以增強整體支援能力。
10. 與開發團隊協作：與開發團隊合作，重現並解決生產環境中發現的複雜問題。提供詳細的回饋和見解，以協助程式碼修復和改進。
11. 事件管理：參與事件管理流程，確保及時解決影響生產環境的關鍵問題。與跨職能團隊協調，以減輕服務中斷並恢復正常運作。
12. 持續改進：確定 .NET 應用程式支援中流程改進、自動化和效率提升的機會。提出並實施措施以簡化支援工作流程並提高客戶滿意度。
13. 客戶倡導：透過了解並代表組織內的客戶需求和關注點，擔任客戶倡導者。就問題解決進度和狀態向客戶提供主動溝通和更新。

技能

Microsoft SQL Server、MySQL、PostgreSQL 等。

職務說明/主要職責：

1. 進階故障排除：調查和診斷客戶報告的或從較低層級支援升級的複雜技術問題。這可能涉及分析程式碼、日誌和資料庫查詢以確定問題的根本原因。
2. 效能最佳化：識別並解決 .NET 應用程式中的效能瓶頸，包括低效率的程式碼、資料庫查詢或系統配置。優化效能以提高應用程式響應能力和可擴展性。
3. 程式碼審查和分析：審查 .NET 程式碼以識別潛在問題，例如記憶體洩漏、資源爭用或安全漏洞。提供程式碼改進和最佳實踐遵守的建議。
4. 資料庫專業知識：利用資料庫技術（例如 SQL Server、Oracle）的專業知識來解決影響 .NET 應用程式的資料庫相關問題。優化資料庫查詢、索引和架構設計，以提高效能和可靠性。
5. 安全專業知識：識別並解決 .NET 應用程式中的安全漏洞，例如 SQL 注入、跨站點腳本 (XSS) 或身份驗證/授權缺陷。實施安全最佳實踐和建議以保護敏感資料並降低風險。
6. 環境配置：配置 .NET 應用程式環境並對其進行故障排除，包括 Web 伺服器、負載平衡器和快取伺服器。確保正確的配置和調整以獲得最佳的應用程式效能和可靠性。
7. 修補程式和更新管理：管理 .NET 框架、程式庫和依賴項的修補程式和更新。確保與現有應用程式的兼容性並執行回歸測試以驗證穩定性和功能。
8. 文件和知識共享：建立和維護.NET 應用程式支援的技術文件、故障排除指南和最佳實踐。與同儕和下層支援團隊分享知識和專業知識，以增強整體支援能力。
9. 與開發團隊協作：與開發團隊合作，重現並解決生產環境中發現的複雜問題。提供詳細的回饋和見解，以協助程式碼修復和改進。
10. 事件管理：參與事件管理流程，確保及時解決影響生產環境的關鍵問題。與跨職能團隊協調，以減輕服務中斷並恢復正常運作。
11. 持續改進：確定 .NET 應用程式支援中流程改進、自動化和效率提升的機會。提出並實施措施以簡化支援工作流程並提高客戶滿意度。
12. 客戶倡導：透過了解並代表組織內的客戶需求和關注點，擔任客戶倡導者。就問題解決進度和狀態向客戶提供主動溝通和更新。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

We are seeking for a Senior System Engineer based in Cyberjaya Malaysia. You will be responsible in implementing Microsoft solutions (Microsoft 365, Active Directory and Exchange) and delivering projects to our clients.

In this role, you will be handling design and delivery of relevant solutions for Logicalis customers through consultation, collaboration, and cooperation with key stakeholders to develop the solution ensuring the best outcome for Logicalis customers.

Responsibilities

• Assist with the creation and modification of ‘Design’ documents.
• Assist in the technical presentation of the solution to the customer.
• Building the solution in accordance with Statement of Work (SOW) design and project schedule.
• Preparation of user guides, co-ordination of user acceptance testing.
• Creation of ‘As built” documentation.
• Facilitation and handover of ‘As built’ documentation to the customer

• Vendor certifications relevant to the role (Microsoft and others)

• Proven track record on delivery of customer projects in the key technology areas (Microsoft 365, Active Directory, Exchange)
• Strong verbal and written communication skills especially in English
• Ability to work independently and with minimal direction to deliver tasks.
• Is committed to self-development, identifies, and actively participates in learning programs.
• Ability to work in a team environment.
• Engages key people to assist in providing the right solution to suit the customers’ requirements.
• Maintains up to date knowledge of emerging technologies in line with practice and company direction.
• Seeks to continuously improve the way things are done - thinks creatively.

As a valued member of ‘Logicalis Asia Pacific ’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance. #LI-Hybrid

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About Logicalis Asia Pacific MSC Sdn Bhd

Logicalis Asia Pacific Sdn Bhd is a division of the Logicalis Group, an international IT Solutions Integrator who employs 7,000+ staff, across 65 locations worldwide. With operations in Melbourne, Sydney, Brisbane and Cyberjaya, Malaysia. Logicalis Australia enables organisations to transform their internal capabilities and gain greater business value from their IT investment, and is widely regarded as a best-in-class leader of its field.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

ESS integrates predictive data and analytics into valuable business decisions that provide greater insight into decision performance and helps companies keep pace with changing business priorities. By applying expert consulting, analytical tools, software and systems to convert data into valuable business decisions. Our expertise spans a variety of industries and we provide software to some of the world’s largest finance, telcos and other blue-chip companies. The crown jewel in our software suite is PowerCurve which provides best-in-class decisioning applied across the whole customer lifecycle from customer acquisition to in-life and collections, as well as in fraud detection and identity resolution systems. PowerCurve is able to execute on hosted and cloud platforms. Experian Decision Analytics has created an opportunity in the Malaysian office to recruit a Software Engineer to join the Global Product Development Team. 

What you’ll be doing  

• Interacts with the Product Owner/Business Analyst to define, refine, develop, test and deliver against functional requirements 

• Understands and translates functional into technical requirements 

• Works with an architecture team to design the components of the product suite 

• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one’s areas of responsibility 

• Coordinates the work within the boundaries of their teams and project  

• Being accountable for the quality of one’s team and supporting through code review processes and testing strategies as a whole-team approach 

• Implements correct, performant and reliable code on schedule and according to specification 

• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible 

• Develops and maintains test automation efficiency and effectiveness 

• Understands DevOps practices and processes. Develop and improve operational practices and procedures.  

• Support developing and maintaining CI/CD pipelines 

• Ensure close collaboration between Development and Operations, enabling smoother operation between them.  

• Responsible for defect closure and root cause analysis to avoid regressions 

• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency 

• Collaborates and partners across different departments including support, consulting, product management, and engineering 

• Writes technical documentation for internal or external consumption, for developers of varying skills level 

• Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements 

• Understands and translates functional into technical requirements 

• Works with an architecture team to design the components of the product suite 

• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one’s areas of responsibility 

• Coordinates the work within the boundaries of their teams and project  

• Being accountable for the quality of one’s team and supporting through code review processes and testing strategies as a whole-team approach 

• Implements correct, performant and reliable code on schedule and according to specification 

• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible 

• Develops and maintains test automation efficiency and effectiveness 

• Responsible for defect closure and root cause analysis to avoid regressions 

• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency 

• Collaborates and partners across different departments including support, consulting, product management, and engineering 

• Writes technical documentation for internal or external consumption, for developers of varying skills level 

• Influences system designs and plans from a testing perspective  

• Reviews, analyses and improves test coverage and reduces defect count for their product area 

• Collaborate with developers to bring new software releases and services into production 

• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'   

• Develop and improve operational practices and procedures 

• Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements 

• Understands and translates functional into technical requirements 

• Works with an architecture team to design the components of the product suite 

• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one’s areas of responsibility 

• Coordinates the work within the boundaries of their teams and project  

• Being accountable for the quality of one’s team and supporting through code review processes and testing strategies as a whole-team approach 

• Implements correct, performant and reliable code on schedule and according to specification 

• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible 

• Develops and maintains test automation efficiency and effectiveness 

• Responsible for defect closure and root cause analysis to avoid regressions 

• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency 

• Collaborates and partners across different departments including support, consulting, product management, and engineering 

• Writes technical documentation for internal or external consumption, for developers of varying skills level 

• Influences system designs and plans from a testing perspective  

• Reviews, analyses and improves test coverage and reduces defect count for their product area 

• Collaborate with developers to bring new software releases and services into production 

• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'   

• Develop and improve operational practices and procedures