Total 13 Manager English Teacher job vacancies in Customer Service category in The United States of America

Service Delivery Manager with English

Description -

At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.

As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.

You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.

What a Service Delivery Manager does at HP:

• Is the single point of contact for the customer managing change requests and customer queries
• Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer
• Proactive elevation and escalation management
• Prepares, leads and manages operational account reviews
• Coordinates all relevant resources (internal/external partners)
• Supports Total Customer Experience management and achieves customer satisfaction targets
• Manages Change Orders and provides consulting to customer on new products and services
• Manages forecasting and P&L on an account basis and maintains profitability
• Tracks and captures data/metrics

Individuals who do well in this role at HP, usually possess:

• University or College degree
• + 2 years of service delivery experience, ideally Outsourcing or Project Management or Consulting
• Strong English language skills (spoken and written)
• Experience with Service Delivery Management and general customer handling
• Leadership experience
• Client facing experience (face-to-face or remote)
• Project management or project coordination experience

Personal skills and qualities that will help you out:

• Strong collaboration, influence and negotiation skills in cross-functional teams
• Ability to manage conflict and complex situations
• Ability to apply business acumen and results driven attitude
• Comfortable to work in a remote, virtual environment
• Process and Methodology focused

Technical skills:

• MS Office applications and min. basic level of Excel
• Project Management Methodologies - would be an advantage

• ITIL foundation, processes & tools knowledge – would be an advantage
• MS process and technology knowledge and background - would be an advantage

We love our work environment and career growth journey. We think you will too:

• Inspirational and collaborative team that supports your growth
• Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
• The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact

What do we offer:

• Additional medical insurance
• Life insurance
• Additional days paid leave
• Food vouchers
• Wellness program (incl. Multisport cards)
• Work-life balance support including work from home opportunities

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

Job -

Services

Schedule -

Full time

Shift -

Summarized Shift (Bulgaria)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Who are we?

Customer Success Manager (Portuguese, Spanish and English)

Job Summary

A great opportunity to join our Customer Success Management team based out of our Lisbon office! Managing local as well as some global accounts, to ensure best in class service and evaluation of customer loyalty, being part of the Customer Success Management team will make you a key support for Equinix customers! Our CSMs work collaboratively to assist in resolving customer queries, offer insights for future opportunities, as well as managing specific actions for onboarding and customer feedback.

IF you are someone who has strong communication skills, can work independently, can collaborate as part of a team and is ready to build long term relationships with both internal and external customers, APPLY!

Responsibilities

• Customer Onboarding tasks, including conducting pre-onboard checks, facilitate onboarding Kick off meetings and ensure follow ups
• Communicate effectively, able to translate internal processes to set customer expectations
• Able to educate customers where needed on other Equinix teams and their function, based on the customer's needs to utilize
• Collates in depth information about the customer, for a personalized service
• Become proficient in Equinix's processes, policies and escalation paths
• Post onboarding, follows up on actions and tasks and understands how these tasks connect to customer's goals
• Able to articulate trends for this customer               
• Able to use questioning skills with the customer in order to better understand their business
• Develop, maintain and track progress of a Customer Success Plan
• Drive product and process adoption through understanding customer usage trends
• Articulate a moderate understanding of Equinix's products (current and future) to provide customer education
• Collect customer feedback, providing it to relevant teams to improve the customer experience
• Proactively identifies feedback trends across customers and drives process improvements for key accounts
• Proactively review product utilization and propose potential solutions for key customers
• Potential to partner with account team for presale discussion to facilitate account growth and gain insight and understanding of the customer
• Accumulate, utilize and distribute methods of best practices, May develop and implement new methods of best practices
• Participate in key customer projects, may lead cross functional teams for key customer projects
• Assess issue/escalation to validate, prioritize and progress accordingly
• Participate in and/or collects issue post mortem/root cause analysis, to communicate resolution and any improvement plans when required
• Main point of contact for the customer providing honest and empathetic support, for CSM managed escalations.
• Provides globally consistent communication
• Involved in managing accounts in conjunction with sales and management, including support of order fulfilment and other contractual obligations
• Flags churn risks as they become known and proactively engages with sales and management to raise awareness of potential churn    
• Manages delivery of regular Operational Survey Review for selected accounts
• Supports resolution of follow-up actions from CBRs and project manages follow-up actions from OBRs
• Drives high customer satisfaction

Qualifications and Experience

• Communication skills are essential: Fluent command of Portuguese and Spanish is required along with possession of good level of English.
• Proven years of experience in customer support or success is preferred
• Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Service Delivery Manager with English and German

Description -

At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.

As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.

You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.

What a Service Delivery Manager does at HP:

• Is the single point of contact for the customer managing change requests and customer queries
• Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer
• Proactive elevation and escalation management
• Prepares, leads and manages operational account reviews
• Coordinates all relevant resources (internal/external partners)
• Supports Total Customer Experience management and achieves customer satisfaction targets
• Manages Change Orders and provides consulting to customer on new products and services
• Manages forecasting and P&L on an account basis and maintains profitability
• Tracks and captures data/metrics

Individuals who do well in this role at HP, usually possess:

• University or College degree
• + 2 years of service delivery experience, ideally Outsourcing or Project Management or Consulting
• Strong English language skills (spoken and written)
• Strong German language skills (spoken and written)
• Experience with Service Delivery Management and general customer handling
• Leadership experience
• Client facing experience (face-to-face or remote)
• Project management or project coordination experience

Personal skills and qualities that will help you out:

• Strong collaboration, influence and negotiation skills in cross-functional teams
• Ability to manage conflict and complex situations
• Ability to apply business acumen and results driven attitude
• Comfortable to work in a remote, virtual environment
• Process and Methodology focused

Technical skills:

• MS Office applications and min. basic level of Excel
• Project Management Methodologies - would be an advantage

• ITIL foundation, processes & tools knowledge – would be an advantage
• MS process and technology knowledge and background - would be an advantage

We love our work environment and career growth journey. We think you will too:

• Inspirational and collaborative team that supports your growth
• Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
• The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact

What do we offer:

• Additional medical insurance
• Life insurance
• Additional days paid leave
• Food vouchers
• Wellness program (incl. Multisport cards)
• Work-life balance support including work from home opportunities

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

#LI-POST

Job -

Services

Schedule -

Full time

Shift -

Summarized Shift (Bulgaria)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Service Delivery Manager with German and English

Description -

At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.

As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.

You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.

Job -

Services

Schedule -

Full time

Shift -

Summarized Shift (Bulgaria)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

· Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)

· Assist in student enrolments (enquiries, assessments, registration, etc.)

· Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)

· Record keeping

· Establishing excellent rapport with parents, children and teachers

· Responsible for maintaining brand standards (image and presentation, safety and hygiene)

· Ensuring a positive and nurturing learning environment

· Training will be provided

· Proficient in standard English (required)

· Customer-oriented (required)

· Bilingualism is an advantage

· 5-day work week

· Able to start work immediately

. Location: East, Central & North East

Email jessica.tampines@lcentral.net

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

· Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)

· Assist in student enrolments (enquiries, assessments, registration, etc.)

· Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)

· Record keeping

· Establishing excellent rapport with parents, children and teachers

· Responsible for maintaining brand standards (image and presentation, safety and hygiene)

· Ensuring a positive and nurturing learning environment

· Training will be provided

· Proficient in standard English (required)

· Customer-oriented (required)

· Bilingualism is an advantage

· 5-day work week

· Able to start work immediately

. Location: East, Central & North East

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• 1 weekend and 1 weekday off
• Able to start work immediately
• Location: 35 Rochester Dr, #02-15, Singapore 138639

Benefits:

• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance
• Career advancement, management trainee track included

Important: Please contact Esther via Whatsapp at 8284 3135

Only short-listed candidates will be contacted for an interview.

The Call Centre Training Assistant Manager is responsible for training and supervising those Telemarketing Executive whose role is to invite guests to attend a personal preview of our onsite sales gallery or a virtual preview presentation and offer a discounted holiday discovery package or a premium gift. 

All members of Phuket Telemarketing will represent Anantara in a courteous, enthusiastic, and diligent manner.  It is the training assistant manager of the call Centre’s responsibility to ensure that each Telemarketing Executive is qualified with the fullest training of the product knowledge & the pitching progress, and the appropriate way to call and communicate with the guest on AVC’s behalf. 

Key Responsibilities and Tasks

1. Ensure that all Telemarketing Executive are understanding how to perform phone calls and track their respective guests through effective and timely call-backs.
2. Ensure the Telemarketing Executive are engaged and performing their respective dials and achieving the package sales objectives.
3. Correspond with prospective clients through established email protocol and templates.
4. Processing the booking process in conjunction with Administration.
5. Ensuring Superior Guest Experience.
6. Responsible for the new team member training, including training material, product knowledge, closing skills, handling objections, system-wise operations, and overcoming problems.
7. Training Program Development: Collaborate with the Associate Director of Call Centre and Call Centre Manager to design and update training materials, including manuals, presentations, and e-learning modules.
8. Training Delivery: Conduct training sessions for new hires and existing agents, ensuring they acquire the necessary skills, product knowledge, and customer service techniques.
9. Performance Evaluation: Assist in monitoring agent performance during training and provide constructive feedback for improvement.
10. Onboarding: Participate in the onboarding process for new agents, helping them transition smoothly into their roles.
11. Skill Enhancement: Identify areas where agents may need additional training or support, and work with the Training Manager to address these needs.
12. Quality Assurance: Assist in monitoring call quality and adherence to company policies and procedures, providing feedback and coaching to agents as needed.
13. Documentation: Maintain accurate records of training sessions, attendance, and performance evaluations.
14. Feedback and Improvement: Gather feedback from agents, supervisors, and other stakeholders to continually improve training programs and materials.
15. Compliance: Ensure that training programs align with industry regulations, best practices, and company policies.
16. Reporting: Generate reports on training effectiveness, agent performance, and areas requiring improvement, and present findings to the Training Manager and management team.
17. Technology Utilization: Familiarize agents with call center software, tools, and systems, ensuring they can efficiently use these resources to provide excellent customer service.

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