Total 239 Others Customer Service.html job vacancies in Information Technology category in The United States of America

Head of Customer Care

Bank Partners (Part of the Acacium Group)

Newcastle-under-Lyme with occasional travel to London

£60,000-£65,000 + 20% annual bonus

Permanent, Full Time



Unlock your potential:

Are you a confident and passionate individual? Do you thrive off targets and have experience leading and motivating large teams to drive results?

We have an exciting opportunity to appoint a Head of Customer Care, a strategically and proactively focussed role which plays a vital part in the success of Bank Partners. In this role you will lead our large Bookings and Customer Support teams, ensuring that we're delivering world-class customer service in line with our clients expectations, and driving these teams to deliver against sales and operational targets with a strategic view of the business.

Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.



Every day you will…

Ensure an exceptional bookings service is delivered in order to manage client expectations and needs, and all regulatory and quality assurance standards are met
Create a seamless bookings system which focusses on worker retention in order to drive fill rate
Proactively manage relationships with senior trust managers to identify areas for improvement and enhance the bookings service to meet client objectives
Design an effective customer support strategy in order to ensure queries are dealt with in a straightforward and efficient manner
Lead, inspire and motivate the teams in order to achieve and exceed the delivery of business objectives
Provide clear strategic direction taking a proactive approach with decision making
Provide line management to 2 department Managers and oversee 80+ employees


What is in it for you?

Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
Opportunities to enhance your experience and skillset by moving across the global organisation
Flexible working model with opportunities to work from home
Workplace pension scheme
Gym Flex – discounted gym memberships, UK-wide!
Regular events and incentives
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants, and bars
Free flu vaccinations
Cycle to Work scheme
Health Assessments and Dental Insurance
Life Assurance, Critical Illness Cover and Private Medical Insurance


Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!



To thrive in this role, you must ideally have…

Experience leading/managing and driving performance within large teams
Experience of running a bookings, recruitment or customer support function
Strong stakeholder management and interpersonal skills
A solutions focused approach with the ability to motivate others


Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

Proud member of the Disability Confident employer scheme

Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our core purpose is to deliver safe, reliable and affordable water services to residential, commercial and industrial customers.
An experienced administration professional is required for this busy and varied role where you will be responsible for administrative tasks relating to the approval of water and sewerage services connection procedures and requirements.
Knowledge and experience in plumbing, water and sewerage connections procedures enables you to interpret dwelling site plans and to articulate complex information to diverse audiences.
An exceptional work ethic and strong interpersonal skills enable you to effectively manage customer enquiries, challenging situations and establish professional relationships across the business.
About your new role... As a customer focused professional with a passion for providing technical support and assistance you will be a welcome and integral member of our technical ... Click here to view more detail / apply for Technical Customer Services Officer

About the Company:
Our client is one of the largest employers in the Northern Territory, specialising in the supply of water and electricity generation and retail services across the region. They are committed to providing high-quality services to their customers and maintaining excellence in data provision.

Position Overview:
As a Metering Data Provisions Officer, you will play a crucial role in ensuring the accurate provision of metering data and delivering exceptional customer service. This is a short term temp role to 30 June 2024.

Key Responsibilities:


Schedule meter readings for the NT Region, ensuring accurate updates and maintenance of meter details and data.
Meet deadlines for non-cyclic activities, including re-energising and de-energising power.
Action special reads and cycle readings on time, managing exceptions effectively.
Report meter data provision to stakeholders.
Provide high-quality customer service, responding to service requests, queries,

... Click here to view more detail / apply for Data Entry & Customer Service (Metering)

Key Accountabilities:

• Develop/drive the creation (from zero base) of the components of the end-to-end customer lifecycle framework, initially as a proof of concept within one LBU, and then expansion to all in-scope LBUs.
• Lead the day-to-day expansion of DICE to all in-scope LBUs with a high degree of autonomy.
• Effective collaboration with GO, SBG and LBU working level stakeholders.
• Ability to identify areas and practical actions to increase customer centricity and reduce customer attrition while improving NPS across the group.
• Drive the DICE functionality expansion with a high degree of autonomy.
• Support the business direction to generate actionable management insights.
• Autonomously work with Group RCS Data analytics to convert outputs from the customer lifecycle platform into actionable insights and management actions and then co-ordinate with LBUs to implement those management actions.
• Also, develop and convert data insights into practical management functions to reduce claims leakage within LBUs.
• Support the broader build out of the group-wide ‘Customer lifecycle’ team and its initiatives.

Candidate Specifications:

• 5 or more years of experience in executive leadership roles; with overall experience in excess of 15+ years.
• Prior experience as COO/Head of Operations/appropriate Group Head role.
• Experience of delivering Group-wide/LBU level Projects and initiatives.
• Excellent leadership skills, with steadfast resolve and personal integrity.
• Understanding of business processes, challenges, resource planning and ability to interpret compliance & regulatory issues.
• Able to drive process improvement across customer touch points.
• Solid grasp of data analysis and performance metrics.
• Data analysis and project management experience required. Strong analytical, problem-solving, and communication skills.
• Ability to diagnose problems quickly and foresee potential issues.

Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our core purpose is to deliver safe, reliable and affordable water services to residential, commercial and industrial customers. An experienced administration professional is required for this busy and varied role where you will be responsible for administrative tasks relating to the approval of water and sewerage services connection procedures and requirements. Knowledge and experience in plumbing, water and sewerage connections procedures enables you to interpret dwelling site plans and to articulate complex information to diverse audiences. An exceptional work ethic and strong interpersonal skills enable you to effectively manage customer enquiries, challenging situations and establish professional relationships across the business. About your new role...As a customer focused professional with a passion for providing technical support and assistance you will be a welcome and integral member of our technical services department. You will provide high quality customer support to…

Click here to view more detail / apply for Technical Customer Services Officer

JOB DESCRIPTION:

As Regional Head of Customer Activation and Marketing, you deliver added customer value, through insights and data driven initiatives, driving customer centric and meaningful engagement, growing the loyal customer base and brand in the region. As a partner to the Regional Manager, you lead the business and people according to H&M values, standards, policies and procedures, in the marketsof Singapore, Malaysia, Vietnam, Philippines, Japan and Korea – Region East Asia (EAS).

Key responsibilities:

• Drive the global strategies, plans and frameworks and make them relevant to regional conditions (e.g Brand, BU, Media, CRM & Loyalty, Sustainability etc).
• Own the total picture of the regional customer activation plan, tying together insights, brand, loyalty and media to meet the region’s KPI goals and targets.
• Collaborate with regional functions to constantly adapt and challenge plan based on changing customer behaviors and patterns, working closely with both E-com and store.
• Set and follow-up on regional and sales markets KPIs and goals with management team, infusing the CA team’s insights and knowledge into the goals and budget process.
• Secure effective investments in media spend, content production & other costs and drive a customer and business data driven approach to assigning investments to different initiatives.
• Provide key results and analysis and collaborate with stakeholders in Global, Regional and Sales Markets to drive and follow up on results for the region.
• Lead your team of senior Group Managers and drive the direction of their work to deliver an omni world class customer experience and strong business results; encouraging a mindset of omni customer centricity, commerciality, test and learn.
• Create conditions to enable performance of teams and individuals through talent identification and development; proactive pipeline and succession planning, building a future organization and diverse team.

Key qualifications:

Being part of this journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open minded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.

Besides your personality we see that you have / are:

• Formal education in economics, marketing or equivalent.
• An experienced manager that has a proven track record of delivering customer centric results through creating excellent communications, media, store and digital activities in an OMNI setting.
• Experienced in steering and setting commercial plan, priorities and action at an omni level
• Expert level hands on knowledge of disciplines within marketing, communications, customer research, data analytics and having executed 360 activities in media.
• Relevant experience as a leader to varied teams in a multi-country context.
• Strong business acumen and ability to translate business context into needed actions with exceptional stakeholder management.
• Experience in working strategically (e.g Project Management) and strong analytical skills.
• You are a networker who easily connects with other people and mentalities across departments.
• You have proactive and solution-oriented mindset.

Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
Head of Marketing & Customer Communications
Hybrid – Attached to London/Hook with UK Travel
Full Time, Permanent
Band 2 / £70,000
- £85,000 (dependent on experience)
Here at Serco, we are seeking an ambitious Head of Marketing and Customer Communications to drive growth in a B2B context and lead on the delivery of our new UK & Europe marketing strategy. This is a pivotal role where you’ll oversee the delivery of campaigns across the Growth team as well as delivering the marketing strategy for our Defence business unit.

Your strategic insights and passion for delivering outstanding marketing operations will play a crucial role in contributing to the wider success of the UK&E Growth team. By analysing market trends and customer behaviour, you will uncover new opportunities that give Serco a competitive edge. You will need to be proactive in generating captivating and innovative ideas and content and putting them into practice. You will naturally infuse creativity into your work and become a ‘culture carrier’ at Serco. You will thrive in environments where you’re empowered to dive into projects, fostering collaboration and driving initiatives forward with energy.

As part of this you’ll:

- Marketing Strategy: Lead the tactical delivery of the UK&E Growth marketing strategy, ensuring alignment with broader business objectives.
- Develop Marketing Plans: Create and execute marketing plans for the Defence business unit which meet ambitious objectives, tailoring approaches to meet the unique demands of the sector.
- Line Management: Oversee a team of direct reports including a Senior Marketing & Customer Communications Manager, Marketing & Customer Communications Manager, and Graphic Design Lead, and provide leadership to ensure effective marketing delivery. Lead junior team members, supporting their growth and the long-term sustainability of the Growth function.
- Design High-Impact Campaigns: Develop and manage marketing campaigns using a variety of tactics such as organic and paid media, events, thought leadership, SEO, and email marketing.
- Analyse and Optimise: Collaborate with the Growth team to conduct customer research, analyse marketing data, and use insights to enhance marketing effectiveness.
- Event Management: Organise external customer-facing events to raise brand awareness and promote engagement with key stakeholders.
- Manage Budget and Suppliers: Handle the marketing budget and support the selection and onboarding of agencies and suppliers to ensure effective campaign delivery.
- Cross-Functional Collaboration: Work closely with colleagues in Business Development, Bids, Solutions, Experience Labs, and Market Research to ensure cohesive marketing efforts and strategic alignment.


What you’ll need to do the role:

- Marketing Experience: Proven background in marketing, ideally within the B2B industry such as Sales or Growth, with significant experience in external marketing and communications including corporate affairs, media, social media, and general marketing.
- Effective Stakeholder Management: Experience working with complex customer and stakeholder relationships, with the ability to influence and communicate effective across all levels.
- Communication Skills: Strong written and visual display skills, with experience in copywriting and editing, ensuring high-quality marketing materials.
- Line Management Experience: Proven ability to manage and lead a team, supporting their growth and development.
- Event Management: Skilled in planning and executing customer-facing events, from concept to completion.
- Analytical Skills: Capable of analysing complex data and identifying trends, providing actionable insights to drive marketing strategies.
- Ability to Challenge and Innovate: Comfortable challenging existing approaches and proposing innovative solutions to marketing challenges.
- Supplier Management: Experiencing managing relationships with agencies and suppliers to ensure effective delivery of marketing campaigns.

What we offer:

- Company car / £4200 cash alternative
- Bonus scheme – 10% on target, 20% exceeding targets
- Private healthcare
- Flexible working considered
- Pension – 6%
- A company passionate about diversity and inclusion
- Growth and development opportunities – Serco will support with a range of qualifications
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
- A Serco benefits portal offering a wide range discount for major high street brands in Retail, Leisure & Hospitality
- Up to 25 days annual leave plus bank holidays, with the option to purchase more
- Life assurance


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

Director Technical Customer Support & Innovation APAC

Department: Food Application Innovation Centres

Report to: VP Sales APAC

Description

Lead, Develop and Managing the Customer Support & Innovation teams in line with Corbion’s Strategic choices. The Technical Food Application teams will closely work together with both the sales team & business development team to support existing business as well as to develop new customers and innovations for the APAC market.

Responsibilities

Assure Technical Customer Support & Innovations to realize Corbion APAC’s short term & long term targets & ambition. Manage the Food Application Teams & Regional Food Application Centres in APAC

- Lead, Develop & Manage Application team.

- Assure that strategic competencies (e.g. Food Microbiology, Preservation, Food Chemistry, Food Analytics)

- Assure on target Application knowledge for the strategic and important markets (e.g. Meat, Beverages, Confectionery, Bakery, Prepared Foods, Sauces Dressings & Condiments).

- Assure that all application trials are registered, reported, scientifically sound and used by the Sales & Business Development Teams to generate new & maintain existing customers;

- Manage the food lab, the raw materials/chemicals, the equipment & procedures;

- Assure a Safe & Hygienic environment in the Food Application Laboratory/Kitchen;

- Develop and Maintain external & Corbion network with experts

Assure technical support for the Sales team, Distributors & Customers:

- Generate data & information to support the value and efficacy of Corbion ingredients;

- Train & Support the Corbion Sales team, Corbion Distributors as well as to assure leadership in Key-Customer projects;

- Represent Corbion and promote Corbion’s capabilities & knowledge at customers & international Conferences & Seminars

Deliver new innovations to the APAC food market through Collaborating with Business Development, R&D and Market insights:

- Generate new ideas to develop new products & propositions for the APAC market;

- Lead & Participate in Corbion and/or Customer innovation projects in line with Corbion’s strategic direction & capabilities;

Requirements

- Position is based in Singapore.

- Master, PhD degree or equivalent in Food Science, Food Microbiology and/or Food Technology.

- Have more than 15 years relevant experience in the Asian food and food Ingredients Industry in managing an Application food lab and a team of food application scientists

- Vast experience in Meat, Confectionery & Beverages as well as in Food Microbiology and/or Food chemistry/analysis is advantageous.

- Have shown results to develop Application Scientists/Technicians to independently support both Sales & Customers.

- Willingness to participate with the team in the application lab for 20-30% of the time.

- A result oriented individual who is technically skilled with a creative mindset to overcome application challenges

- Strong technical writing and reporting is critical for this position

- A commercial drive combined with creativity, passion, and performance orientation

- A sensitive & flexible team-player

- Self-confident and self-managing, pro-active and taking initiative

- A good communicator who understands and is experienced in presenting to both technical and commercial audiences

- Fluent in English

- Willingness to travel up to 15-25%, mostly in the APAC region

Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our core purpose is to deliver safe, reliable and affordable water services to residential, commercial and industrial customers. An experienced administration professional is required for this busy and varied role where you will be responsible for administrative tasks relating to the approval of water and sewerage services connection procedures and requirements. Knowledge and experience in plumbing, water and sewerage connections procedures enables you to interpret dwelling site plans and to articulate complex information to diverse audiences. An exceptional work ethic and strong interpersonal skills enable you to effectively manage customer enquiries, challenging situations and establish professional relationships across the business. About your new role...As a customer focused professional with a passion for providing technical support and assistance you will be a welcome and integral member of our technical services department. You will provide high quality customer support to…

Click here to view more detail / apply for Technical Customer Services Officer

About the Role: The Tech Lead - CIAM plays a pivotal role within the Identity and Access Management (IAM) function. This position is responsible for leading the technical aspects of customer identity and access management (CIAM) solutions within an Azure and AWS Cloud environment. The Tech Lead provides guidance, technical expertise, and assistance in project planning, ensuring the successful implementation and operation of CIAM initiatives. Additionally, they serve as the go-to person for difficult technical issues, design solutions for advanced problems, and assist the Assistant Director in breaking down big pieces of work into smaller tasks. Responsibilities: Lead the technical design and implementation of CIAM solutions, ensuring alignment with organizational goals and industry best practices. Provide guidance and technical expertise to the CIAM team, assisting in project planning and execution. Troubleshoot complex technical issues, serving as the primary escalation point for difficult problems. Design solutions for advanced CIAM challenges, leveraging emerging technologies and innovative approaches.…

Click here to view more detail / apply for EL1 Tech Lead - Customer Identity & Access Management

About ByteDance

ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa.

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About Our Team

The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities

1. Lead a fullstack team of engineers and collaborate with PM teams to develop large-scale customer service platforms end to end that powers TikTok app and beyond

2. Drive the team's goals and technical direction to pursue opportunities in customer service domain.

3. Define long-term technical roadmaps and contribute to technical decisions on the team.

4. Responsible for building and optimising scalability, reliability and responsiveness of applications, and to deliver compelling end user experience.

5. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

6. Build a team of excellent technical ability, business vision and growth potential, foster a culture of ownership, continuous improvement and self-drive.

7. Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements.

Qualifications:

1. B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions；2+ years of experience managing or tech-leading a software engineering team；

2. Experience of driving collaboration across cross functional teams on delivering shared goals；

3. Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency；Experience in leading challenging system design or technical initiatives

4. Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility；

5. Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ；

6. Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular.

7. Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process；

Preferred Qualifications

1. Strong business acumen and data sensitivity

2. Passionate about software coding/development and building great mobile/web applications

3. Demonstrate the ability to work and thrive in diversified cultures

4. Industry experience in building customer service or related platforms is a plus

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ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Parts of this role will require supporting across ByteDance, as well as TikTok. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.


Responsibilities:
1. Responsible for building and improving overseas e-commerce business customer service data evaluation and monitoring system, including service experience topics and service efficiency topics.
2. Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, we can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. We can also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks. We aim to refine plan settings.
3. Identify service anomalies based on user interaction patterns to minimize the occurrence of public sentiment issues. Identify critical signals to aid in the detection of bugs and user experience related issues.
4. Clearly assess the impact of our services on business value. Explore the effects on repurchase and customer retention from both user and issue-related perspectives. Define service priorities and enhance service ROI.

Minimum Qualifications
1. Bachelor's degree with a background in Math, Economics, Computer Science, Statistics, or other quantitative fields;
2. 5 years experience of Data Analytics.
3. Expert experience pulling large and complex data using SQL and writing data pipelines.
4. Experience with a data visualization tool (e.g. Tableau)

Preferred Qualifications
1. Experience doing quantitative analysis;
2. Development experience in at least one scripting language (Python,etc.);
3. Excellent verbal and written English communication skills;
4. Experience with large data sets and distributed computing (Hive/Hadoop).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

--------

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

--- About the team:

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, analyse and evaluate requirements for existing or new web and mobile applications.

6. Design, develop, test and maintain web and mobile solutions to meet the requirements.

7. Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

8. Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

2. Candidates should have at least 2 years of experience in a native iOS development environment using Objective-C or Swift.

3. Ability to understand and debug large and complex code bases.

4. Good team communication and collaboration skills.

5. Passion and experience building consumer-facing products is a huge plus.

6. Experience with E-Commerce is a plus.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

---

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

---

About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, analyse and evaluate requirements for existing or new web and mobile applications.

6. Design, develop, test and maintain web and mobile solutions to meet the requirements.

7. Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

8. Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

2. Candidates should have at least 5 years of experience in a native Android development environment using Java or Kotlin.

3. Familiar with mainstream frameworks like Android architecture Components, Retrofit etc.

4.. Experience with performance and reliability on mobile platforms, e-commerce experience is a plus.

5. Strong data analysis skills, able to identify product opportunities from technical metrics analysis.

6. Good understanding of business, technical abstraction and system module design.

7. Experience in e-Commerce is a plus.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

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About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

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About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, design, and develop computer and network software or specialised utility programs.

6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline with a minimum of 5 years of work experience is required.

2. Should possess excellent web technology skills, particularly in HTML5, CSS3, and JavaScript.

3. Experience with any major JavaScript framework such as ReactJS, AngularJS, VueJS, or equivalent is necessary.

4. Experience with any major frontend technologies like Micro Frontends, BFF, Node build systems, asynchronous APIs or equivalent.

5. Excellent problem-solving and analytical thinking skills.

6. Having experience in large-scale website architecture would be a great advantage.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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