每週 5.5 個工作天或彈性工作時間（每週 44-45 小時）

職責
- 接收預訂查詢
- 協助客戶滿足任何要求，預先安排他們的住宿
- 與農場主人密切合作，根據客戶的特殊要求進行客製化預訂
- 向客戶提供報價
- 根據客戶的要求與客房服務和度假村團隊協調並為他們的住宿做好準備
- ⁠辦理入住/退房手續的顧客
- 在客戶入住期間為客戶提供待命服務
- 與維修團隊對設施進行例行檢查
- 收到客戶的評論以及給團隊的回饋以鼓勵/改進

要求：
- 最好是身體健康的人
- 至少 3 年客戶服務經驗
- 精通英語和普通話
- 能夠在週末/公共假期工作
- 能夠根據預訂日期靈活工作
- 能夠應對任何臨時情況
- 在任何情況下都靈活
- 能夠處理投訴
- 始終對顧客有禮貌
- 擁有良好的領導能力，能夠與團隊合作，為客戶提供良好的接待服務
- 能夠在工作週期間留在農場地區
- 熱愛大自然、實踐健康的生活方式、環保是這項工作的獎勵
- 需要自己的交通工具

好處：
- 全職工作
- ⁠EPF + SOCSO + SIP
- 有薪年假、病假、補假、喪假、婚假、住院假、產假
- 休息日工作額外x1.0工資
- 公休日工作額外x2.0薪資
- 員工購買
- 提供駐外人員宿舍
- 顧客入住期間提供膳食
- 提供多餘的農產品供自己煮飯

津貼和福利

• 醫療的
• 公積金
• 索斯科

5.5 working days per week or flexi hour (44-45 hours per week)

 

Responsibilities
- receiving booking enquiry
- ⁠assist customer with any requirements, pre-arrange for their stay
- work closely with farm owner for any customize booking based on customer’s special requirements
- ⁠provide quotation to customer
- ⁠coordinate with the housekeeping & resort team based on customer’s requirements and prepare for their stay
- ⁠check-in / check-out customer
- ⁠standby for customer throughout their stay
- ⁠routine check with the maintenance team on the facilities
- ⁠receiving review from customer and feedback to the team for encouragement / improvement

Requirements:
- preferably physically fit individuals 
- ⁠at least 3 years experience in customer service 
- ⁠fluent in English & Mandarin
- ⁠able to work during weekend / public holiday
- able to work flexibly according to booking date
- ⁠able to cope with any ad hoc
- ⁠flexible in any situation
- ⁠capable in handling complaints
- ⁠good manners to customer at all time
- ⁠have good leadership to work with the team in order to provide good hospitality to customers
- ⁠able to stay in farm area during the week of work
- ⁠love nature, practice healthy lifestyle, eco friendly are bonus to this job
- ⁠own transport is needed

Benefits:
- full time job
- ⁠EPF + SOCSO + SIP
- ⁠Paid Annual Leave, Medical Leave, Replacement Leave, Funeral Leave, Wedding Leave, Hospitalize Leave, Maternity Leave
- Worked on Rest Day additional x1.0 pay
- Worked on Public Holiday additional x2.0 pay
- ⁠staff purchase
- ⁠hostel provided for out-station staff
- ⁠meals provided during the days has customer stay
- ⁠excess farm produce provided for self cook

Perks & Benefits

• Medical
• EPF 
• Sosco 

What does the role look like?

• Responsible for the overall operational excellence at the Customer Experience Centre (CEC).
• Establish, develop, and maintain positive business and customer relationships.
• Identify opportunities for improvements related to customer engagements, aiming for memorable WOW moments in each engagement.
• Oversee CEC Tours for various audiences, including VIPs, first-time visitors, external customers, and internal employees.
• Exploring and adopting technology solutions for automation includes CRM systems, analytics software, etc.
• Manage stock inventory to ensure availability of necessary resources.
• Maintain cleanliness and orderliness of the CEC environment.
• Support in admin and documentation.
• Blend customer-centric mindset with operational efficiency to create a holistic and outstanding CEC experience

What are we looking for?

• Strong background in customer service, with a proven track record of building and maintaining positive relationships.
• Creative and innovative mindset, capable of continuously exploring ways to enhance customer experiences and create WOW moments.
• Comprehensive understanding of each Business Unit’s (BU) messaging and strategic objectives.
• Proficiency in seamlessly incorporating BU-specific messaging into CEC Tours to provide visitors with a comprehensive understanding of the brand.
• In-depth knowledge of products, services, and key offerings from each BU to convey relevant and accurate information during tours.
• Skilful communication to effectively articulate BU messaging, ensuring visitors gain insights that enhance their understanding and connection with the brand.
• Customer-centric approach, understanding the importance of delivering outstanding service to create a lasting impression.
• Commitment to cleanliness and orderliness, ensuring a well-maintained CEC environment.
• An effective team player who is self-driven, able to work independently within a fast paced environment and able to manage ambiguity
• Experience in implementation of operational improvement initiatives preferred
• Excellent interpersonal skills
• Good presentation skills and able to write well
• Excellent analytical skill and proficiency with Microsoft Excel.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realizing the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees. 

This role will be responsible for delighting clients around Asia through delivering retail measurement insights and analysis and will be situated in our Manila, Philippines office. The work will primarily be supporting the Singapore market.  

Responsibilities  

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia  
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership  
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients  
• Working closely with the Consulting Lead and Customer Service to transform the customer experience  
• Consulting clients to optimize the use of NielsenIQ Essentials  
• Developing and delivering business solutions for client performance tracking  

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ.  

As a Senior Executive in the Above Market Customer Success Team, you will be supporting the Above Market Customer Success Consulting Lead and Analytic & Insights Lead to work with cross-functional/countries team service the regional headquarters of NIQ global clients

• Customers obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction.
  • Create and grow engagement/relationships across multiple functions within the client’s regional organization. 
  • Show interest in the customer and their business/industry
• Effective Communicator
  • Able to deliver clear, complete, and correct information appropriately (even while checking for understanding)
  • Facilitating daily two-way communication with clients as well as internal stakeholders.
• Be the channel for Voice of Client
  • Be the channel for clients to share their voices and work with Consulting Lead/Analytics Lead in identifying opportunities for improvement.
  • Support the drive of NPS participation rate & positive score, and be part of the execution of NPS action plans.
• Results & Outcome Focus
  • Drive client satisfaction by providing errorless reports, developing insights based on analysis of various data-sets, and crafting actionable recommendations that lead to opportunities & outcomes, including generating sales leads for NIQ across solution/products
  • Deliver against the joint business plan designed in alignment with the client to answer the client’s business priorities.
  • Contribute to QBO.
  • Support the Consulting Lead in the Governance Process & Discussion, as well as escalation management.

Essential :

Current Pool Lifeguard
Current Apply First Aid, including CPR
Current, positive Blue Card
Point of sale experience
Excellence in customer service, and well-developed communication skills
Good availability across the week (mornings, evenings, weekends)

Desirable :

Swim teacher qualifications
Previous experience working within an Aquatic Centre or similar facility

How to apply Please submit your application online and ensure your application includes the following:

A covering letter outlining your suitability for the role, including your qualifications, experience and availability;
Current curriculum vitae, including your full name, phone number and email address;
Employment history, including present position;
Details of education, professional training and qualifications. 

For further information specifically about this role, please contact Russell Ramsay on r.ramsay@griffith.edu.au .
Closing date: Wednesday, 1 May 2024 at 5 pm AEST. All applications must be submitted online.
Creating a brighter future for all Griffith University is a progressive, values-led university dedicated to learning, ... Click here to view more detail / apply for Gold Coast Sports Precinct Lifeguard & Customer Service Attendant

Based in the Singapore headquarters office, this role will report to the SVP/Head of Group Strategic Communications and Branding, co-leading the strategy and execution of our Group’s branding and customer experience efforts. We are looking for a talented and passionate senior branding professional to join the team as a Group AVP/ VP of Branding & Customer Experience. You are customer-centric, entrepreneurial, resourceful, meticulous and organised in the face of multiple and competing priorities. You understand how to strike a fine balance across data, insights and creativity to continue to help build the Frasers Property brand and add value to the business. You are a change advocate and interested in joining a fast-paced and highly-matrixed, multinational organisation, to inspire, partner and support a talented team of marketers and brand specialists focused on delivering creative and impactful solutions.

Brand management

• Work closely with the SVP/ Head of Group Strategic Communications & Branding, to develop and manage the brand strategy development and execution, as well as to collaborate with the businesses to build the Frasers Property brand across platforms, ensuring consistency and alignment with Frasers Property’s brand guidelines. Further refine the branding elements across platforms where relevant.
• Lead inspiring corporate brand campaigns and corporate marketing partnerships.
• Media campaign planning and execution.
• Play a key analytical role in establishing metrics for the purpose of measuring campaign effectiveness against KPI’s. Establish a process for benchmarking the brand’s performance in order to ensure campaigns are customer-centric, relevant and competitive.
• Co-manage the Group’s annual report development.
• Project manage and liaise with other teams to create engaging collateral in support of Group-led campaigns and initiatives.
• Contribute towards mentoring and developing other members of the branding function.
• Co-own the social media strategy and lead the social media agency relationship.
• Prepare regular progress reports for leadership teams on both business-as-usual and strategic activities, sourcing analytics where appropriate to demonstrate return on investment.

Customer experience

• Oversee the Group strategy and development of customer experience at Frasers Property, aligning with leaders on the goals and measure of CX through NPS and other relevant means.
• Counsel in the design and enhancements of customer journeys in partnership with key stakeholders in businesses who require support, in order to reduce friction and increase customer delight.
• Build a streamlined customer experience across departments, or asset classes where required.
• Establish ways to increase customer satisfaction and build brand loyalty.

Requirements :

• Bachelor’s Degree in Marketing or related field.
• 12-15 years’ experience within Branding, Marketing and Customer Experience field, having worked in-house and/or in an agency environment.
• Operates calmly as a mature team lead and team player with strong leadership skills to ensure a high level of output and strategic objectives are achieved. Able to navigate in an agile / matrix working environment, collaborating well to establish solid working relationships with cross-functional internal stakeholders at different levels and across multiple markets, while building extensive networks. Therefore, advantage with international exposure and understanding geographical diversity and needs.
• Excellent time management and organisational skills; ability to manage multiple assignments in a deadline-driven environment while maintaining a positive attitude.
• Must be highly detail-oriented, with an ability to think creatively/constructively in a pressured environment and possess a strong drive for results.
• Flexible project management style with the ability to quickly adapt and effect change efficiently.
• A self-starter with a positive, team-oriented attitude with exceptional communication/ interpersonal skills to clearly articulate ideas, frame problems and offer solutions.
• Strong English written and verbal proficiency including copywriting and editing for campaigns and creatives.
• Demonstrate strong digital and social media skills and experience. Branding and martech understanding and application are an advantage.

About the opportunity
Griffith Sport is seeking suitably qualified, Centre Attendants to join our team at the Gold Coast Sports Precinct and assist with the day-to-day operations and maintenance of the Aquatic Centre and Athletics facility at the Gold Coast campus.

Key responsibilities will include active lifeguard supervision of the Centre's patrons, front counter duties, facility maintenance tasks, administrative duties, delivery of first-class customer service and emergency management. This opportunity will see you work within a team focused on delivering a service that achieves the vision, mission, and goals of the organisation.

The Centre Attendant position is a casual role based at the Gold Coast campus. It involves early morning, evening, and weekend work.

About you
The successful applicant will be enthusiastic, reliable and customer focused with previous work experience in the aquatic and/or fitness industry. You will display the values of respect, integrity, teamwork, and responsibility. In addition, you will have: 

• excellent customer service skills
• a strong work ethic and good initiative
• the ability to think quickly and be adaptable

Salary range: Casual Health & Fitness Award rates based on skills, experience, and qualifications.

About LenelS2

LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.

Role Overview

We are seeking a dynamic and experienced individual to join our team as the APAC Supply Chain & Customer Service Manager. This role is key in driving efficiency, optimizing processes and ensuring customer satisfaction across multiple domains including ‘Sales, Inventory & Operations Planning’ (SIOP), Purchasing, Customer Service, Logistics and Return Merchandise Authorization (RMA). The successful candidate will lead a team of (probably) six dedicated professionals and collaborate closely with cross-functional teams to streamline operations and enhance the overall supply chain and customer service experience.

Key Responsibilities

Supply Chain Management:

• Develop and implement strategic plans to optimize the end-to-end supply chain processes within the APAC region
• Oversee demand forecasting, inventory management and procurement activities to ensure adequate stock levels while minimizing excess inventory
• Collaborate with Sales and Operations Planning teams to align demand forecasts with production schedules and inventory targets
• Continuously monitor key performance indicators (KPI’s) and metrics to identify areas for improvement and drive operational efficiency

Customer Service Leadership:

• Lead and mentor a team of 2 customer service representatives to deliver exceptional service and support to clients across the APAC region
• Establish and maintain service level agreements (SLA’s) to meet customer expectations for order fulfillment, delivery and post-sales support
• Address escalated customer inquiries or issues promptly and effectively, striving to achieve swift resolution and customer satisfaction
• Implement/adopt tools and processes to enhance customer service operations, including CRM systems, knowledge bases and training programs

Logistics and Distribution:

• Manage transportation, warehousing and distribution activities to optimize freight costs, transit times and order accuracy
• Coordinate with logistics partners and carriers to ensure timely and cost-effective delivery of products to customers
• Implement best practices for packaging, labeling and handling of goods to minimize damages and losses during transit

Return Merchandise Authorization (RMA) Management:

• Develop and oversee RMA procedures and processes to facilitate the return, repair or replacement of defective products
• Work closely with Quality Assurance and Technical Support/Product Management teams to analyze root causes of product returns and implement corrective actions
• Monitor RMA trends and metrics to identify recurring issues and drive continuous improvement initiatives

Team Leadership and Development:

• Provide leadership, guidance and support to the supply chain and customer service team members, fostering a collaborative and high-performance culture
• Conduct regular performance evaluations, set goals and provide ongoing coaching and feedback to team members
• Identify training needs and opportunities for skill development to enhance team capabilities and effectiveness

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics or a related field. Master's degree preferred
• Minimum of 5 years of experience in supply chain management, customer service or related roles, with at least 2 years in a leadership capacity
• Proven track record of driving process improvements, cost savings and customer satisfaction in a multi-national environment
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels
• Proficiency in ERP systems (e.g. JDE, SAP) and other relevant software applications

Sydney VIP Blinds Recruitment
We are a curtain company with 30 years of experience in the industry and are looking for an office administrative receptionist.

What we provide:
Annual salary $55,000+Super +Annual Leave+year-end bonus+holiday or irregular company benefits (Trial period 3 months)

Requirements:
- Have a legal work visa
- Good in using Office software
- Be enthusiastic and careful
- Mandarin speaker prefer

Main Duties:
- Receive customers, process customer orders, answer phone calls
- Assist in placing sales orders
- Order materials from suppliers
- Other administrative tasks

If you are interested, please send your resume to sydvipblinds@gmail.com or message 0435170104

Benefits Summary

• Government Healthcare Sector
• Up $2500 + AWS + Bonus
• Full Time Company Benefit Entitlements
• Stable career opportunity

Job Responsibilities

• Provide frontline customer service for registration and appointments of department.
• Assist with coordination and appointment booking for the customers
• Administrative duties associated with the clinical services / programme.
• Ad hoc duties as assigned by supervisor.

Requirements

• Good communication and interpersonal skills.
• Proficient in Microsoft office applications.
• Service-oriented and passionate to work in the healthcare industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Chanel Loh Su Fui

Registration Number: R22110419

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe

Follow up on inbound shipments and ensure timely delivery to consignee.

• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
• Complete customs competency test and able to file for customs entry whenever necessary/required.
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
• Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
• Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely.
• Develop good rapport with the customers.
• Ensure all data are entered into system timely and accurately.
• Ensure that freight and handling charges are billed to customers timely and accurately.
• Prepare and submit reports timely whenever required.
• Take up additional tasks as required to meet department's needs.

Other skills

1. Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
2. Good interpersonal and problem-solving skills
3. Good communications skills with good command in written and spoken English.

Showroom Executive

(Brand & Customer Experience // Home Appliance)

• Working Days: Mondays to Saturdays 9am to 530pm
  *Off on every Sunday & 2 off days each month
• Salary: S$2,500 - S$3,000 + Commission
• Working Location: Genting Road [ Near to Mattar MRT ]

Key Roles

• Advise and handle all enquiries relating to our products.
• Maintain the showroom in a pristine condition
• Preparation of Sales document, product deliveries and reports.
• Support the Customer Care Department in resolving all customer related queries/requests across our available modes of communication
• Assist Supervisor on any other tasks as instructed

Requirement

• Minimum of 2 years of experience in a Sales and/or customer service-related role

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ danielw.thesupreme@gmail.com

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Restaurant Manager

Working Days: 6 day work week, able to work on weekends & PHs

Salary: $2500-$3400

Location: Kallang

Responsibilities:

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements:

• Proven work experience as a Restaurant Manager
• Proven customer service experience as a manager
• Able to start work within short notice

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

28th March, 2024 Who We Are:At Employal  Recruitment, we pride ourselves on fostering a culture of collaboration, growth, and excellence. As a boutique recruitment agency specialising in manufacturing and supply chain, we are dedicated to matching top talent with exceptional opportunities. Company Overview:Employal Recruitment is proud to collaborate with a global market leader in the confectionary industry, renowned for their diverse range of delightful treats enjoyed by consumers globally. Combining tradition with innovation, our client maintains commitment to excellence in both product quality and customer satisfaction.  About the Role:We are seeking a dynamic individual to join our team as a Logistics and Customer Service Manager. In this role, you will be responsible for overseeing the efficient operation of our logistics department at our North Sydney site, ensuring timely delivery of products to customers while maintaining high standards of service. As warehousing and transportation are outsourced, you will also be responsible for managing and maintaining vendor…

Click here to view more detail / apply for Logistics & Customer Service Manager