Job Title: Customer Service Executive
Working Hours: 11am – 8pm
Working Day: rotation of 5 working days per week (including weekends)
Working Location: Bangsar South
Company Background: Newly built customer service center in Malaysia with a total headcount of around 15 pax
Salary Range: RM3000 – RM4000
Job Description:
- Provide good customer service promptly.
- Identify and assess customers’ needs to achieve satisfaction.
- Responsible to handle all customers inquiries and feedbacks in a quality manner.
- Manage and ensure timely meeting the customer requirements.
- Ensure maintaining accurate system data and records.
- Assist in interface- testing, system setting testing, problem collection, consolidation and troubleshooting.
- Provide product-related information and assist in the process of bidding materials.
- Identifying opportunities for process improvements to enhance the overall customer experience.
- Troubleshooting IT issues and resolving customer complaints.
- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
- Back up other team members when there is shortage of manpower within customer service department.
Qualification:
- Minimum STPM, Diploma or Degree in any field.
- Proven experience in a customer service or technical support role, preferably in the IT industry.
- Strong data analytical and tabulation, communication skills and excellent presentation skills.
- Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
- Able to work on weekend and public holidays.
- Meets the typing requirement (50W in 1 minute)
- Fresh graduates are encouraged to apply.
Benefit:
- 13th month salary
- 12 days annual leave
- season parking pass
