Total 2,726 Customer Service Manager job vacancies in D14 Geylang, Eunos

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibility:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements:

• Experience in Chinese Air Service.
• Implement effective strategies to acquire new customers and contribute sales.
• Excellent of communicate with customers effectively and form good relationships.
• Identify, network, and secure potential new clients.
• Ability to think strategically and to lead
• Experience in providing customer service support
• Advanced troubleshooting and multi-tasking skills
• Fluently mandarin & english language skills both written and spoken

Responsibilities:

- Attend to customer enquiries & feedback

- Sale of SISTIC tickets and gift vouchers

- Support the mall's marketing activities and perform general admin duties

- Any other duties as assigned

Requirements:

- At least 1 to 2 years relevant experience

- Proficient in MS Office

- Pleasant disposition with outstanding communication, problem solving and negotiation skills

- Ability to multi task with high level of initiatives

- Team player with ability to work independently

Job Description

• Assiting with answering customer enquiries regarding reservation and our services.
• Managing reservation listing based on in-house reservation system.
• Basic data entry duties to keep track and manage reservation system.
• Assist with receiving of deliveries and supplies from suppliers and third party delivery partner.
• Other ad-hoc duties as assigned by supervisor.

Requirements

• Prior experience in administration related duties is a bonus.
• Meticulous individual who are attentive to details.
• Independent and comfortable with working alone.
• Comfortable and confident speaker when communicating with customers.
• Comfortable with working retail hours.

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Training will be provided

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China

Responsibilities:

• Engage with customers courteously at the front-line, providing assistance with any faulty products distributed by us.
• Respond promptly to phone calls and emails regarding product inquiries/servicing.
• Conduct thorough testing to confirm the serviceability of products and follow up with the most effective solution.
• Accurately input customer and product details into our in-house customer service report system.
• Handle the returns of faulty products from superstores/dealers.
• Maintain meticulous follow-up on assigned responsibilities.

Job Requirements:

• No prior experience necessary; a willingness to learn is essential.
• Possess strong problem-solving and decision-making skills.
• Proficient in basic computer functions; Microsoft Office knowledge is a plus.
• Competent in verbal and written communication skills.
• Open to constructive criticism and providing valuable feedback/ideas for procedural improvements.
• Interest in PC components, fitness & wellness lifestyle products.
• Minimum of an "O" level cert.

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Training will be provided

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China

We are looking for a detail-oriented and proactive individual to fill the role of Admin & Customer Service Representative. In this position, you will be responsible for handling incoming enquiries from customers and supporting various administrative tasks to ensure the smooth operation of the business.

Key Responsibilities:

• Customer Enquiries: Manage incoming enquiries via phone, email, social media and other channels, providing accurate and timely responses to customer questions and concerns.
• Lead Management: Assess incoming leads and assign them to the appropriate sales team member, ensuring a seamless handover for further follow-up and conversion.
• Order Processing: Generate invoices and delivery orders (DO) for customer orders, ensuring accuracy and completeness in all transactions.
• Monthly Stock Take: Conduct monthly stock take to reconcile inventory levels, identify discrepancies, and maintain accurate records of stock movement.
• Sales and Expenditure Tracking: Maintain records of sales transactions and expenses, tracking revenue and expenditure to provide regular reports to management.
• Miscellaneous Duties: Assist with various administrative tasks as needed, including filing, data entry, and general office support.

Requirements:

• Previous experience in customer service or administrative roles preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Excel & Word.
• Positive attitude and willingness to learn and adapt to new challenges.

Working Hours: 5 days work week, 10 am to 6 pm (2 days work from home)

Salary: $3000 - $4000

Working Location: 36 Kaki Bukit Pl, #01-01 Entrance across Enterprise One carpark gantry, Singapore 416214

Job Description:

Our eCommerce business depends on you in providing the best service to customers, and in terms of best service - we are looking for someone who understands what customer wants instinctively and is able to cleverly solve customers problems while balancing the company's interest.

What a typical day-to-day looks like:

• Replying and following up on tickets via Zendesk
• Check for new orders and send orders to logistics
• Follow up of delivery status with logistics
• Assist customers with modifications of orders or refunds
• Assist to arrange disposal or donation of returns
• Suggesting improvements on existing processes

What kind of person would do well in this role:

• Able to remain calm in troubled situations with customers
• Able to instinctively understand customer's problems
• Enjoys solving new situations with clever solutions
• Enjoys working with fast moving, effective and efficient colleagues

What qualifications you would need:

• Ability to show that you can understand customers well
• Capable of typing English well.

Job Summary

This role is responsible for ensuring the smooth daily operation of the reception area. As the first point of contact, creating a welcoming yet professional image of the company will be vital to this position. In addition, the role will include office management and administration duties.

Job Responsibilities:

Office Management

• Be the brand ambassador for Compass Singapore office including receiving guest and managing the phone system with good telephone etiquette.
• Manage office and pantry/ meeting room management including purchases, inventory management and office upkeep, season parking, landlord management, mails management, and local and overseas delivery.
• Provide facilities management support for efficient and effective delivery of logistics and support services to the office environment.
• Provide office equipment order, tracking and invoices processing together with Finance, including seeking approval.
• Be the main point of contact for general vendors management relating to admin like FCM and any relevant office vendors.

Calendar Management

• Provide secretarial support and manage top management calendar and meetings (Managing Director, Singapore).
• Support travel arrangement and local and overseas claims for MD and Directors level (if needed)
• Support management presentation and reporting.
• Support other Directors claims (if any/ as needed).

Employee Engagement

• Support employee engagement activities and planning together with Head of HR.
• Propose ideas and execution of corporate events.
• Support Townhalls and any relevant office events and initiatives.

Human Resources

• New hires set up including face biometrics and tracking.
• Support human resources admin support like Online Foreign Worker Address Service (OFWAS).
• Work with Operations on uniform issuance for new hires.
• Support total company training registrations and any related HR operations/ administration duties

Health and Safety Responsibilities:

• Follow Compass health, safety and security procedures including reporting any incident in the office to Head of HSE and Head of Human Resources.
• Maintain safe personal presentation standards in the office including as the appointed Fire Warden and First Aider for office.

Job Requirements:

• Minimum 3 year of related experience
• Diploma above qualification or relevant working experience
• Good phone etiquette skills
• Good communication skills – written and verbal
• Ability to be resourceful, self-motivated and proactive in dealing of issues that may arise
• Proficient in office applications
• Team player and self-motivated
• Ability to work in a team and independently
• Ability to maintain confidentiality of data and information

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year

Avone Beauty Secrets is one of the fastest-growing beauty and wellness service providers in Singapore. We are a leader in embroidery faceworks and multiple award-winner of beauty treatments. Venus Aesthetic provides effective aesthetics medical solutions using the latest technology in medicine. As part of our ambitious expansion plans, we are looking for motivated and high-performing individuals to join us.

To learn more about us, visit www.avone.sg or www.venusaesthetics.sg

Responsibilities

• The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.
• Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’ complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
• Build customer loyalty and retention by delivering the unique customer service experience
• Scheduling service appointments for customers
• Documentation of calls for tracking, monitoring and follow-up
• Assist in ad hoc administrative duties

Requirements

• Must be able to converse fluently over the phone, and read and write in English and Chinese
• Must be proficient in MS Word and MS Excel
• At least 2 years customer service or telemarketing experience
• Skilled in negotiation, listen attentively, identify callers’ needs, and remain composed even when dealing with agitated customers
• Minimum GCE ‘A’ Level or diploma

What We Offer

• Basic Salary up to S$3300, depending on experience of candidate
• 5 days work week
• Staff discounts and privileges from all Avone Beauty Secrets outlets
• Office located at UB One near Tai Seng MRT (Circle Line)
• Clean, quiet and comfortable working environment

Interested candidates please send in your resume to jobs@avone.sg, stating current and expected salary, and reasons for leaving past and present employment.

Brink’s Global Services Pte Ltd is a wholly owned subsidiary of The Brink’s Company (BCO) – an American MNC specialized in secure logistics and risk management.

We are seeking an enthusiastic, meticulous and highly motivated Import & Export Executive (Customer Service) to be a member of the Singapore team to manage inbound & outbound airfreight shipments and liaise with customers, airlines and affiliates across a worldwide network.

Opportunities for development and growth within this challenging environment.

To succeed in this role you must have

• Experience in freight forwarding
• The ability to work confidently and pro-actively in a fast-paced environment
• Experience in TradeNet
• Strong customer relations and interpersonal skills
• Good communication skills and fluency in written and spoken English
• A track record of meeting tight deadlines
• 5.5 days work week with alternate Saturday
• Office near Ubi and Kaki Bukit MRT stations
• Annual performance bonus

The vacancy is a permanent Full Time position to be filled immediately.

Interested candidates, please email your resume, current salary, expected salary and availability to: sales.singapore@brinks.com

For further information on Brink’s, please visit www.brinksglobal.com