Total 143 Full-time Customer Service job vacancies in Selangor

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

Financial 
·I know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.
·I know our daily and weekly service targets and this drives me to improve our service delivery.
·I have an overview of the store and customer relations action plans and understand how our action plan supports this.
·I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
·I follow cash handling procedures to ensure the security of money handling.
 ·I look for more effective ways of working to reduce costs.

Customer
· My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
· I have the knowledge, confidence, and desire to make customer payment easy.
· I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
· I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
· I use the till to accurately register products and register payment from customers according to given routines.
· I ensure our store is a safe and secure environment at all times for visitors and colleagues.

People 
·I am available to help and support colleagues when needed.
·I work together with other functions to improve the shopping experience for our customers in order to generate more sales.
·I value other colleagues’ ways of working and I learn from those who work differently to me.
·I pass on my knowledge to colleagues and encourage them to do the same.
·I keep my colleagues informed so that they can perform their roles effectively.
·I am responsible for my own development and look to my manager to support me in improving my competence.

Hiring immediately for a reputed BANK @ KL

CANDIDATE MUST POSSES - compulsory licenses - IPPC, FIMM, PCE, CEILLI, TBE, etc.

Key Responsibilities:

• Acquire and manage customer relationships by providing financial planning advice in a sales oriented environment.
• Manage customer relationships to increase share of wallet under the "Farmer" concept.
• Provide financial planning advice to customers - focusing on Wealth Management Products.
• Take initiative and run activities to source leads.
• Keep abreast of customers' need and market trends and competitors' programme offers and activities for targeted customers regularly.
• Liaise with customers and convert leads to sales.

• Degree / Diploma holders in any discipline.
• Minimum 2 – 3 years of working experience in a branch sales environment.
• Possess the compulsory licenses such as IPPC, FIMM, PCE, CEILLI, TBE, etc.
• Result oriented, passionate with marketing and willing to adopt to new things.
• Ability to work independently with minimum supervision.
• Ability to deliver high quality customer service to external and internal customers.
• Possess good interpersonal skills and able to actively interact with all levels of customers.

     

JOB DESCRIPTION:

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Supply Chain

     

DIVISION:

        

LOCATION:

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

Responsible in achieving company objectives by assisting Applied Sales Engineer to provide air-conditioning solutions to customers.

How you will do it:

• Understand customers’ requirements for air conditioning equipment and solutions.

• Provide heat load calculations and estimation to customers base on standards, requirement and application.

• Prepare air Conditioning equipment selection, costing and budgetary to customers base on the required specifications.

• Conduct technical and product presentations to consultants & end users virtually and physically.

• Work with Applied Sales team & to seek potential customers in local market and maintain good relationships with the stakeholders of the projects.

• Prepare weekly sales report & project tracking record to analyze and track the status of the projects.

• Collect, gather and analyzes competitive comparisons, pricing trends, and market analysis of the competitor landscape.

• Provide feedback or voice of the customers to the company on market requirements and regulations.

• Integrate business strategy and develop specific objectives for Business within Singapore and extend to SEA region. Work with leadership team to define the optimal engagement model for an early engagement and sales opportunity and engage with Heads of sales wherever appropriate to support the model.
• Lead the development of client relationships with owners, developers, consultants and contractors to improve JCI positioning and ultimately command customer preference.
• Create a healthy mid-long term pipeline of projects for HVAC solutions through spec-in activities and key accounts/vertical development efforts.
• Study and analyze competitive environment to prepare monthly updates to Sales Leaders in SEA and in countries with information relevant to their markets.
• Assess, develop and maintain updated market share data in each country with objectives to grow JCI market participation year over year.   
• Develop client-specific engagement and implementation proposals.

What we look for:

• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services

• 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects

• 5+ years of enterprise-level project or program management experience

• Possess senior level relationship in the building technologies market to support Sales Team in their sales efforts

• Proven leader and developer of people working in diverse team environments.

• Demonstrated technical and/or functional aptitude, and ability to engage with architects/owners/consultants or SME into pre-sales activities.

• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Excellent analytical & problem solving skill

• Business acumen, good interpersonal and communication skills

• Able to work independently with minimum supervision.

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

#LI-GO1

#LI-Onsite

If you are looking to excel and make a difference, take a closer look at us…

If you are looking to excel and make a difference, take a closer look at us…

The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions.

Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; 

• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;

• Assist in calling up customers for service / sales interactions;

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable;

• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;

• Over-ride transactions as per Bank defined transaction limits;

• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);

• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;

• Observe and comply with the Bank’s Code of Conduct & Ethics;

Other Responsibilities

• Maintain confidentiality of customers and Bank’s information in a responsible manner;

• Keep a clean, organized work area and maintain a professional appearance;

• Attend all trainings as applicable including e-learning/Workday;

• Filing of reports;.

• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;

• Carry out other duties as assigned periodically.

Requirements

Education/Qualification

• Malaysian citizen

• Fresh graduates or candidates with relevant work experience are welcome to apply

Experience

• Related working experience in financial institution or related field

• Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

• Basic banking knowledge

• High level of integrity and accountability

• Excellent service mindset and communication skills and cross selling skills

• Professional appearance and courtesy

Certification/Licensing Requirements (optional)

• FIMM / UT license

• PCE & TBE license

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.

• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

Realise your full potential at Hong Leong Bank by applying now.

Job Description

Field Service Specialist

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia
• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.

The primary responsibility for this position is to manage the devices. This position will perform preventive maintenance on electrical/mechanical equipment. This position will also perform emergency repairs, at the customer location, as needed

WHAT YOU WILL DO

Responsibilities include, but are not limited to:

• Field Services Specialist is responsible for all communication with assigned hatcheries and farms.
• Perform scheduled preventive maintenance on all assigned biodevices, delivering an excellent customer service and after sales-support.
• Service and maintenance related issues on the complete Company ID equipment range.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Required participation in territory after hours support and repairs.
• Understand and follow up visits to key account customers to check on the correct equipment functioning.
• Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period.
• Manage and train the Operator Training Program for customer employees on the safety standards, utility, and proper usage of the equipment installed or repaired.
• Facilitate the vaccine and sanitation preparation program for all devices
• Principle for correct and accurate collecting and reporting all important information eg Convey to management the new sales support/maintenance service opportunities identified as a result of his/her client experience, or own market vision.
• Maintain inventory control of the assigned equipment and spare parts, co-ordinating the receipt of the requested equipment, both at national level and customer level.
• Use the available track system to report one’s activity concerning the visits performed, services given, replacement parts used and required, etc.
• Follow all safety/precautionary procedures.
• Regular communication with supervisor
• Ensure compliance of all work related activities, performing according to COMPANY policies and procedures
• Other Duties as Assigned

WHAT YOU MUST HAVE

To be successful in this role, you will have:

• Associates degree in Electro/Mechanical Systems or related curriculum and/or a Bachelors degree in poultry science or related field from an accredited institution.
• Experience may be considered in lieu of educational requirement
• Normally requires 2 - 5 years of related experience.

What we look for…

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us — and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

• Deliver high Service Quality in HVAC Operations and grow HVAC Service business.
• Set up HVAC work processes to drive operational efficiency and ensure full compliance in the work processes by the FLSPs and SAMs.
• Key contact with the HVAC high level customers and build up good business relationship to sustain the HVAC contract base and grow the business.

How you will do it:

• Develop day to day work processes for the FLSP. Develop Key Performance Indicators (KPI) for the FLSPs and SAMs.
• Ensure full compliance from the FLSP in the work processes Ensure full compliance from the FLSP on the 8 Simple Rules Deliver the targeted GM% profitability of HVAC contract  
• Ensuring the L&M quotations to customers are submitted on a timely and professional manner with very close follow-up on hi-potential quotations to target for sales conversion.
• Drive partnership with Energy Solutions team to incorporate green and energy saving L&M and Retrofits solutions sales through service operations.
• Promote cross-selling within CFS services in order to maximize every L&M opportunity with each customer account.
• Regularly visit customers to strengthen business relationship and to capitalize on their available L&M opportunities.
• Prepare proposal and conduct presentation to customers on L&M solutions. Proactively own the identification & secure L&M opportunities during customer and service visits.
• Participate in collection of aging debt in partnership with the finance department.
• Continuously review and improve the service operations work processes to ensure at all times an efficient service operation is sustained.
• Ensure timely reporting of service activities, prospects and forecasts, including actively participate in regular meetings as assigned.
• Prepare technical report or any written report to customers whenever required. Constantly look out for energy saving initiative to reduce building energy and increase L&M business Give full support and work in partnership to CFS Service Operations in driving Service Quality and Business Growth Actively participate in trainings assigned by JCI management to improve technical skills, product knowledge and soft skills.
• Maintain constant field intelligence and to keep the management advised of relevant information on market trends, competitors’ activities, product, prices, business performance and promotional programs.
• Develop and implement continuous improvement of L&M initiatives in service operations. Identify and establish successor program and the development plan to maximize the candidate’s proficiency and potential. Perform any other duties or undertake additional role from time to time, whether ad-hoc or otherwise, as assigned by the management.

What we look for:

• Degree in Building Services, Building Controls, Mechanical, Electrical, Electronics Engineering with at least 8 years experience.
• Able to write & read good English & Malay.
• Able to write technical reports and sales proposal to customers.
• Able to give presentations to customers on product knowledge and service capabilities.
• Computer knowledge Microsoft Power Point, Excel and Words.
• Customer communication and business develop skills.
• Require interaction with customers, consultants, sub-contractors, etc.
• Need to travel and work overseas as and when required.
• Ability to work irregular hours and under pressure when required.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

#LI-GO1

#LI-Onsite

Who we are:

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

Service Account Manager role will be responsible to lead all aspects of the day-to-day activities of field technician team and plan monthly customer routes. To maintains customer happiness while balancing financial goal and to ensure safety compliances and polices are met. Analyze teams’ performance and recommend best suited changes to ensure profitable outcome.

How you will do it:

• Performs service project management within branch by assisting with scheduling, estimation, manpower analysis, material logistics, establishing performance standards
• To provide customer support and ensure customer happiness; leading Front Line Service Professional (FLSPs) to drive labor and material growth
• Supervises and coordinates the activities of service technicians and others in the delivery of quality service to customers
• Plan and ensure technical support is available for field and sales personnel
• Manages team budget and overhead accounts as assigned. Provides input to drive Labor and Material (L&M) growth and identifies sales leads through the FLSPs
• Drive operational excellence for the service team to our customer by pre-determine financial and non-financial objectives
• Responsible for estimating reviews for all business assigned and to set/supervise goals and gross margin delivery and profitability
• Coordinates with Client Services and Sales representatives to provide estimating reviews in the following channels of growth potential: renewable service agreements, expanded scope of renewal base, new service agreements, field proposals, retrofit projects and unscheduled repair.
• Ensure the compliance of safety program, ISO procedures and ethics polices are being met

What we look for:

• Minimum 6 years of experience with the related field (HVAC or M&E)
• Bachelor’s Degree in engineering or equivalent
• Demonstrated ability in managing team (Technician and Engineers)
• Strong experience in interacting with building owner, customers, dealers, and contractors etc.
• Experience in leading development and growth of service operation (knowledge in green & energy solution is a plus)
• Good interpersonal and time leadership skills
• Capable of working efficiently in a fast-paced environment under pressure and excellent attention to detail
• High level of expertise in MS Office software including Outlook, Word and Excel
• Experience in using Service tools such as Service Max will be advantaged.
• Good command of English communication (oral and written communication skills)

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

#LI-LW2
#LI-Onsite