Total 55 Junior Executive Customer Service job vacancies in Selangor

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

Vitally is a leading manufacturer and supplier of Aluminium Home Products, artistic Eco Art Panel, and Aluminium Composite Panel in Malaysia and is headquartered in Muar, Johor. As a result of our commitment to the business over the years, we have successfully established ourselves as a trusted partner with property developers, interior designers and key players in the industry. As part of our commitment for continuous improvement and our business expansion plan, we are currently seeking energetic and dynamic candidates to join our team.

Responsibilities:

• Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
• Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
• Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
• Ensure customers request, enquiry, feedback and complaints are logged and resolved on time.
• Ensure of all receiving of goods from Headquarter are in accordance to customers' order and in good conditions.
• Co-ordinate receiving of goods return from customers as well as disposition of expired material / goods back to Headquarter.
• Performs any other tasks and responsibilities within the Branch Operations as and when required.
   

Job Requirements:

• Candidate must possess at least a SPM/ STPM/ Diploma/ Bachelor's Degree in any field.
• At least 2 years' working experience in customer communication and sales coordination.
• Applicants must be willing to work for 5.5 days.
• Conversant in both spoken and written of Bahasa Malaysia and English.
• Proficient in Microsoft Office applications (especially Microsoft Excel).
• Details oriented with good interpersonal and communication skills.
   

Perks & Benefits:

• Attractive salary package with yearly salary increment and performance bonus
• Working with stable and well-established company
• Rewards and recognition such as long service award
• Provide on the job training
• Medical benefits
• Staff purchase discounts

工作職能

協調客戶與內部部門之間的關係；處理訂單、準備信件並滿足客戶需求，以確保客戶滿意。

工作職責

• 透過電話和電子郵件提供卓越的客戶服務並管理客戶的需求。
• 與內部部門協調，確保順利安排送貨至客戶上門。
• 向客戶服務 HOS 和（或）銷售經理報告。
• 在主管要求時履行辦公室行政職務。
• 主動解決客戶的問題和疑慮，包括營運問題、文件問題、定價/發票查詢等。
• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 根據指定參加 NMM 公司活動（5s、安全、環境與能源、預算計劃、ISO 文件等）。

工作要求

• 擁有文憑或學位資格或同等學歷。
• 有2至3年製造業相關工作經驗者佳。

能力要求

• 客戶服務技能：專注、同理心、耐心和一致性、說服力、專業的電話禮儀和溝通技巧、商務寫作技巧。
• Microsoft Office 軟體的基本知識。
  SAP（附加優勢）。
• 態度良好、熱情、負責、值得信賴、有道德、注重目標。

只有入圍者才會被通知

薪資與福利

• 5個工作天/週
• 彈性的工作時間
• 週五在家辦公
• 門診醫療、眼科和牙科保險（包括家庭成員）
• 醫療住院保險
• 交通費補助
• 免費停車場
• 伙食補貼
• 汽車/車輛利息補貼
• 房屋/物業利息補貼
• 講日語的津貼
• 初婚獎勵
• 新生兒津貼
• 公休日（全部以馬來西亞日曆為準）
• 高 EPF 雇主繳款高達 15%
• 每年加薪
• 根據績效 KPI 每年 2 倍獎金
• 組織良好的職涯發展計劃

職位描述

作為銷售協調員/客戶服務，您將在協助我們的銷售團隊完成與客戶參與、跟進和售後支援相關的各種任務方面發揮至關重要的作用。您將成為我們的銷售人員和尊貴客戶之間的聯絡人，確保無縫且積極的客戶體驗。

主要責任：
*銷售支援：
與銷售代表合作管理潛在客戶並確定其優先順序，確保有效的後續。使用 CRM 軟體維護客戶互動和銷售活動的準確記錄。根據需要準備和處理銷售訂單和發票。

*售後支援：
售後主動聯繫客戶，確保他們滿意並解決任何疑慮或問題。協助產品退貨、換貨和保固索賠，有效解決客戶疑慮。

*文件和報告：
維護有條理且最新的客戶和銷售記錄。產生報告並分析銷售數據，以確定趨勢和改進機會。

*團隊協作：
與銷售團隊密切合作，為他們提供必要的支援和資訊。與行銷和產品開發等其他部門合作，確保統一的客戶體驗。

附加資訊
職業職級：初級行政人員
資格： 高中/STPM/'A' Level/U 預科

工作亮點

• 我們將引導您成為優秀的銷售協調員。
• 我們在東南亞有姐妹公司，有機會在全球範圍內體驗。
• 我們正處於成長階段，現在就加入我們，成為先鋒。

津貼和福利

• 員工股權
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Vitally 是馬來西亞鋁製家居產品、藝術生態藝術板和鋁複合板的領先製造商和供應商，總部位於柔佛州麻坡。由於我們多年來對業務的承諾，我們已成功成為房地產開發商、室內設計師和行業主要參與者值得信賴的合作夥伴。作為我們持續改進和業務擴展計劃承諾的一部分，我們目前正在尋找充滿活力和活力的候選人加入我們的團隊。

職責：

• 規劃和監控日常產品測量和安裝進度，確保按照客戶要求和公司標準及時交付。
• 與分包商和業主聯絡，安排產品測量和安裝服務，並不時更新相應的狀態。
• 準備與產品測量和安裝服務請求有關的所有相關文件，並及時將所有此類資訊更新到系統中。
• 確保客戶的請求、詢問、回饋和投訴得到記錄並及時解決。
• 確保從總部收到的所有貨物均符合客戶的訂單且狀況良好。
• 協調接收客戶退貨以及將過期材料/貨物處理回總部。
• 根據需要執行分支機構運作中的任何其他任務和職責。
  

工作要求：

• 候選人必須至少擁有任何領域的 SPM/ STPM/文憑/學士學位。
• 至少2年客戶溝通與銷售協調工作經驗。
• 申請人必須願意工作5.5天。
• 精通馬來語和英語的口語和書面語。
• 精通 Microsoft Office 應用程式（尤其是 Microsoft Excel）。
• 注重細節，具備良好的人際溝通與溝通能力。
  

津貼和福利：

• 具吸引力的薪資待遇，每年加薪和績效獎金
• 與穩定且信譽良好的公司合作
• 獎勵和認可，例如長期服務獎
• 提供在職訓練
• 醫療福利
• 員工購買折扣

REPASSA Engineering Sdn Bhd is an established local company in Process Machineries for the food, cosmetic, pharmaceutical, etc. industries.

Job Description (SERVICE) Primary Scope

· To assist the Service Manager with the after sales aspect of the business.

· Perform health checks, troubleshooting and technical service activity.

· To attend and perform training and commissioning service.

· Establish, develop and maintain positive after sales business and customer relationship.

Job Description (SALES) Secondary Scope

· To assist the Sales Operations Manager with managing customers

· Present, promote and sell products/services to existing and prospective customers.

· Prepare budgetary quotation, technical proposal and follow up on projects.

· Establish, develop and maintain positive business and customer relationships.

Job Requirement:

· Able to read understand and explain mechanical, electrical, and pneumatic drawings.

· Able to perform hands on service for our machines.

· Dynamic, outgoing with excellent communication and interpersonal skills.

· Willing to travel and possess own transport.

· Initiative and ability to work independently.

· Aggressive, energetic, and highly motivated with the determination to succeed.

· Experience would be an advantage; fresh graduates are also welcome to apply.

Company website: www.REPASSA.com

Contact details: Mr Adam / M: +6012 650 9786 / E: adam@repassa.com

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

REPASSA Engineering Sdn Bhd is an established local company in Process Machineries for the food, cosmetic, pharmaceutical, etc. industries.

Job Description (SERVICE) Primary Scope

· To assist the Service Manager with the after sales aspect of the business.

· Perform health checks, troubleshooting and technical service activity.

· To attend and perform training and commissioning service.

· Establish, develop and maintain positive after sales business and customer relationship.

Job Description (SALES) Secondary Scope

· To assist the Sales Operations Manager with managing customers

· Present, promote and sell products/services to existing and prospective customers.

· Prepare budgetary quotation, technical proposal and follow up on projects.

· Establish, develop and maintain positive business and customer relationships.

Job Requirement:

· Able to read understand and explain mechanical, electrical, and pneumatic drawings.

· Able to perform hands on service for our machines.

· Dynamic, outgoing with excellent communication and interpersonal skills.

· Willing to travel and possess own transport.

· Initiative and ability to work independently.

· Aggressive, energetic, and highly motivated with the determination to succeed.

· Experience would be an advantage; fresh graduates are also welcome to apply.

Company website: www.REPASSA.com

Contact details: Mr Adam / M: +6012 650 9786 / E: adam@repassa.com

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Main purpose of the job:

To execute the operation improvement/system enhancement project for Credit Assessment Department.

Job Description:

• To manage end to end testing in preparing test script, UAT arrangement, and solving UAT issues and errors.
• To cover system testing from multiple enhancement for department level project & enhancement, Company project, and others BU project & enhancement.
• To resolve operation system issues internally or with external party.
• To resolve operation request; errors fixing for CCRIS issues (B2B)/ system access & ID creation for operation users (UAR)/application servicing (IR)/ issues escalation to ITG, CPD, vendors & others BU (email).
• To prepare document control on manual/guideline/procedures.
• To prepare training material for briefing or email escalation.
• To prepare system guide & solution guideline for briefing or email escalation.
• To develop the training guide & conduct training and briefing internally for department.
• To propose & prepare user requirement (BRD) for operation improvement via system enhancement.

Job Requirement:

• Bachelor’s Degree in Banking/Finance/Business Administration/Economics or other relevant discipline.
• Minimum 3 years of working experience in the related field for Senior Executive level.
• Hands-on experiences with systems and project management skills are added advantage.
• Sound knowledge in IT Technology, and also involvement in UAT. 
• Knowledgeable in Credit Processing & Credit Evaluation will be added advantage. 
• Able to work independently yet manage to communicate with internal & external stakeholder.
• Manage to go extra mile and able to develop and implement ideas.
• Successful candidate will be base at Subang Jaya office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description

• Lead the design, implementation and execution of system integration projects, ensuring adherence to project timelines, budgets and quality standards. 
• Developing and control the full project-plan lifecycle and identify project responsibilities, delegating phases and elements, acquire necessary research and materials or tools, project site evaluation for project execution. 
• Clarify and communicate project scope of supply, explain engineering design, process flow diagram and plans with customers confidently and precisely. 
• Conduct site visits to assess client needs, conduct installations and deliver training sessions to end-users on system operation and maintenance best practices. 
• Produce detail engineering design on the process according to respective standard (GEP and GMP) and create process flow diagram, layouts, 3D drawing and effective presentation on processes via FDS, Functional Design Specification. 
• Works closely with internal and external stakeholders to execute project plans according to project requirements, standard, quality and safety compliance, local authorities, third party inspection, process warranty and after sales services. 
• Develop and maintain project documentation, including technical specifications, 
  schematics and user manuals. 
• Perform maintenance on the process equipment and restore equipment to normal operating condition and produce service report. 
• Provide technical support and troubleshooting assistance to clients, addressing issues related to system performance, maintenance and upgrades. 
• Assist customers to plan intervals of preventive maintenance, spare parts inventory, analyse risk and recommend consumable and critical spare parts purchase. 

Qualifications 

• Diploma or Bachelor’s degree in any related engineering field.
• Fresh graduate or 2 years of experience in any engineering field.
• Strong interpersonal skills and confident.
• Excellent verbal and written communication skills to work comfortably with people at all levels.
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
• In-dept technical knowledge in engineering field.
• Technical minded, attentive learner and detail-oriented.
• Problem solving skill.
• Able to travel locally and overseas. 

Perks & Benefits

• Personal leave
• Personal development opportunities
• Bonus (Yearly & Performance based) 
• Optical and Dental benefits
• Insurance

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

職位描述

• 領導系統整合專案的設計、實施和執行，確保遵守專案時間表、預算和品質標準。
• 制定和控制整個專案計畫生命週期，並確定專案責任、委派階段和要素、取得必要的研究和材料或工具、專案執行的專案現場評估。
• 自信、準確地與客戶澄清和溝通專案供貨範圍，解釋工程設計、工藝流程圖和計劃。
• 進行現場訪問以評估客戶需求、進行安裝並向最終用戶提供有關係統操作和維護最佳實踐的培訓課程。
• 根據各自的標準（GEP 和 GMP）對製程進行詳細的工程設計，並透過 FDS、功能設計規範建立製程流程圖、佈局、3D 繪圖和有效的製程示範。
• 與內部和外部利害關係人密切合作，根據專案要求、標準、品質和安全合規性、地方當局、第三方檢驗、流程保固和售後服務執行專案計劃。
• 開發和維護專案文檔，包括技術規格、
  原理圖和使用手冊。
• 對製程設備進行維護，使設備恢復正常運作狀態並出具維修報告。
• 為客戶提供技術支援和故障排除協助，解決與系統效能、維護和升級相關的問題。
• 協助客戶規劃預防性維護間隔、備件庫存、分析風險並建議消耗品和關鍵備件採購。

資格

• 任何相關工程領域的文憑或學士學位。
• 應屆畢業生或任何工程領域 2 年經驗。
• 較強的人際溝通能力和自信。
• 出色的口頭和書面溝通能力，能夠與各個級別的人員輕鬆合作。
• 以結果為導向、自我激勵、充滿活力、專業、可靠且具團隊合作精神。
• 工程領域的深入技術知識。
• 具有技術頭腦、細心的學習者和注重細節的人。
• 解決問題的能力。
• 能適應本地及海外出差。

津貼和福利

• 事假
• 個人發展機會
• 獎金（基於年度和績效）
• 光學和牙科福利
• 保險

CUSTOMER SERVICE ASSISTANT

(Non Executive)

Salary Range:  RM1,800 and above (depending on experience)

Enjoy a 5-day week job and in PJ area

Responsibility

• To assist Customer Service Executive
• To prepare Tenders and Quotations and follow up with customers and prospects.
• To prepare all Sales Orders, Delivery Orders and Invoices to customers.
• To handle the E-perolehan system (Government and PPUM)
• To prepare Packing Lists and arrange for the transporter to be assigned for the deliveries to customers.
• To follow up on deliveries and ensure customers are satisfied.
• To solve customers’ issues, enquiries and complaints to the best of ability and in a professional manner.
• To churn out Weekly Activity Reports to the Finance & Accounts Manager and MD.
• To prepare weekly reports to the MD on quotations sent out.
• To key-in armboard stock.
• To help with packing of armboards as and when the need arises for urgent delivery.
• Any other ad hoc assignments as and when arising.

Requirements

• Fresh school leavers with SPM / STPM are welcome to apply
• Able to work independently with minimum supervision, pleasant personality and positive attitude
• Proficient with MS Excel, Word and Powerpoint.
• Knowledge to hand E-perolehan will be an added advantage
• To be a team player
• All races are encouraged to apply 

Perks & Benefits

• Central location
• Personal leave
• Personal development opportunities

客戶服務助理

（非執行）

薪資範圍：RM1,800 或以上（視經驗而定）

享受八打靈再也地區每週 5 天的工作

責任

• 協助客戶服務主管
• 準備標書和報價並跟進客戶和潛在客戶。
• 為客戶準備所有銷售訂單、交貨訂單和發票。
• 處理 E-perolehan 系統（政府和 PPUM）
• 準備裝箱單並安排運輸商向客戶送貨。
• 追蹤交貨情況並確保客戶滿意。
• 以最好的能力和專業的方式解決客戶的問題、詢問和投訴。
• 向財務與會計經理和總經理製作每週活動報告。
• 準備每週向總經理提交的報價報告。
• 鍵入臂板庫存。
• 在需要緊急交貨時幫助包裝臂板。
• 出現時的任何其他臨時任務。

要求

• 歡迎持有 SPM / STPM 的應屆畢業生申請
• 能夠在最少的監督下獨立工作，個性開朗，態度積極
• 精通 MS Excel、Word 和 Powerpoint。
• 掌握 E-perolehan 知識將是一個額外的優勢
• 成為團隊合作者
• 鼓勵所有種族申請

津貼和福利

• 中心位置
• 事假
• 個人發展機會

As a Vending Machine technician, you will be responsible for the installation, maintenance, and repair of vending machines at various locations. Your primary duties will include:

• Performing routine maintenance checks on vending machines to ensure proper functionality and cleanliness.
• Diagnosing and Troubleshooting technical issues with vending machines.
• Conducting repairs and replacements of defective parts to restore vending machines to working condition. 
• Responding to service calls from clients promptly and addressing any issues or concerns promptly.
• Installing new vending machines on sites according to specifications and safety standards
• Refiling of vending machines ( 6-7 machines daily depending on scheduled route)

Requirements:

• Minimum SPM/O level / Diploma or equivalent; C
• Electrical & Electronic certification is a bonus
• Able to comply with company and management rules
• able to work overtime if there is an urgent need/requirement 
• Possess own transport

Perks & Benefits

• Allowance (travel allowance)
• Get the opportunity to report directly to the management