Total 78 Full-time Customer Logistics Representative job vacancies in Petaling Jaya, Kelana Jaya

Unlock your potential with us!

As a leading global logistics group based in US with successful experiences over 20 years, we are now expanding rapidly in ASEAN. We are in need of those dynamic and ambitious peers to offer them the chances to collaborate with our professional colleagues worldwide. Joining us, your career will be upscaled with the valuable international perspectives and with the experiences you gain with us.

JOB DESCRIPTION:

· working directly with our data and operation team in USA

· Responsible of business data entry

· Responsible for coordinating local and export operations, including liaising with forwarder agents, shipping liners, haulage, and customs clearance to ensure timely delivery.

· Preparing and managing pre-shipping and post-shipping documents.

· Responsible for all export shipment arrangements and shipping document preparation, such as bills of lading, invoices, shipping labels, LC documents to the bank, certificates of origin, insurance documents, etc.

· Communicating with vendors, suppliers, and carriers to ensure smooth logistics operations.

· Ensuring compliance with all local and international shipping regulations.

· Resolving any shipping or logistics issues as they arise.

· Maintaining accurate records and reports related to shipping and logistics activities.

· Data mining, data analysis and dashboard reporting

· Continuously evaluating and improving shipping and logistics processes.

· Inside Sales Support, approach the customers for new sales inquiry.

· Performing all other duties, activities, and responsibilities assigned by the superior whenever necessary.

REQUIREMENTS:

· Working experience of 3-5 years in logistics industry is preferable

· University degree with a good command of English and communication skills in English (understanding ,speaking and writing),

· Need to be rigorous, well organized and detail-oriented in the work, and able to work under pressure

· Open-minded and a fast learner

· good at mastering skills in computer software system

· Good at team work.

Candidates are required to send resume with full DOB.

Perks & Benefits

• 5 working days (Mon - Fri)
• Growth opportunities
• International MNC, headquartered in NY, USA
• Training Provided
• Promising Career Development
• Commission and bonus
• Central location
• Medical Allowance
• Dental Allowance

Job Highlights

• Start ASAP
• Growing and expanding team

Job Description

Responsibilities:

• Develop and grow new accounts
• Address customer enquiries.
• Perform indoor and outdoor sales.
• Monitoring and arranging shipments for customers and handling their feedbacks
• Build and maintain good business relationship with customers
• Prepare quotations & follow-up on enquiries
• Submit sales report
• Tele-marketing and co calling prospects

Job Requirements:

• Self-motivated and able to work independently.
• Preferably candidate with freight forwarding experience
• Good communication skills in different languages.
• Willing to travel.

** Training will be provided** 

Please update your resume with your work experience in chronological order starting with your present or most recent employer, reasons for leaving, current or last drawn salary, expected salary, personal particulars and academic information.

Perks & Benefits

• Commission and increment
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Open culture
• Medical

Responsibilities:

• Greet and direct customers.
• Provide accurate information (e.g. product features, pricing and after-sales services).
• Answer customers' questions about specific products/services.
• Conduct price and feature comparisons to facilitate purchasing.
• Cross-sell products.
• Work with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• Inform customers about discounts and special offers.
• Provide customer feedback to the Store Manager.
• Keep up-to-date with new products/services.
• Successfully match customer pain/requirements to proposed solutions.
• Create and deliver powerful presentations and demos that communicate clearly the uniqueness of the value proposition.
• Effectively communicate client needs.

Requirements:

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role & field.
• Familiarity of the retail sales process.
• Understanding with consumer behavior principles.
• Knowledge of inventory stocking procedures.
• Basic math skills.
• Track record of achieving sales quotas.
• Good communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Possess at least a Diploma in Marketing or relevant field.
• Proven track record selling complex enterprise solutions.
• Ability to forge strong, long-lasting relationships with clients, partners, vendors, suppliers.
• Ability to creatively explain and present complex concepts in an easy to understand manner.
• Solid written and verbal communication skills.

Perks & Benefits

• Commission and bonus
• Allowance
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• EPF, Socso

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Responsibilities:

• To perform all jobs related to the sales & promotion of healthcare products of the company.
• To cover hospitals channel or clinics & pharmacies channel directed by the company.
• To meet or exceed sales targets set and timely reporting.
• To consistently provide full coverage in the area assigned.
• Able to develop strategies and implement brand strategies to ensure consistent marketing development and impact.
• Any other task assigned by the management.
• Keep detailed records of all contacts.
• Attends all related conference, promotion events as and when requires

Requirements:

• SPM/STPM, Diploma & above
• Able to communicate in English, Bahasa Malaysia and Chinese.
• Minimum 2-4 years of working experience in similar capacity is preferred.
• Possess own car and with valid driving license is a must.
• Strong negotiation and sales skills.
• Strong organizational and time management skills.
• Highly motivated and target driven with a proven track record.

Interested candidates, kindly furnish us a detailed resume with photos and date of birth

Perks & Benefits

• Commission and bonus
• Medical insurance
• Personal leave
• Personal development opportunities

與我們一起釋放您的潛能！

作為一家總部位於美國、擁有20多年成功經驗的全球領先物流集團，我們目前正在東協快速擴張。我們需要那些充滿活力和雄心勃勃的同行，為他們提供與我們全球專業同事合作的機會。加入我們，您的職業生涯將因寶貴的國際視野和與我們一起獲得的經驗而得到提升。

職位描述：

· 直接與我們在美國的數據和營運團隊合作

· 負責業務資料輸入

· 負責協調本地和出口業務，包括與貨代代理、班輪、拖運和清關聯絡，以確保及時交貨。

· 準備和管理裝運前和裝運後文件。

· 負責所有出口運送安排和運輸文件準備，如提單、發票、運輸標籤、銀行信用證文件、原產地證明、保險文件等。

· 與供應商、供應商和承運商溝通，確保物流運作順利。

· 確保遵守所有當地和國際運輸法規。

· 解決出現的任何運輸或物流問題。

· 維護與運輸和物流活動相關的準確記錄和報告。

· 資料探勘、資料分析和儀表板報告

· 持續評估和改善運輸和物流流程。

· 內部銷售支持，聯絡客戶進行新的銷售詢問。

· 必要時履行上級指派的所有其他職責、活動和職責。

要求：

· 有3-5年物流業工作經驗者優先

· 大學學歷，具備良好的英語能力和英語溝通能力（聽、說、寫），

· 工作嚴謹，組織嚴密，注重細節，能承受工作壓力

· 思想開放，學習能力強

· 善於掌握電腦軟體系統技能

· 善於團隊合作。

候選人必須發送帶有完整出生日期的簡歷。

津貼和福利

• 5個工作天（週一至週五）
• 成長機會
• 國際跨國公司，總部位於美國紐約
• 提供培訓
• 有前途的職業發展
• 佣金和獎金
• 中心位置
• 醫療津貼
• 牙科津貼

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Job description

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Job description

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

Job description

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

Job description

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

職位描述

服務客戶：

· 以專業和禮貌的方式與客戶互動，並了解他們的需求。

· 及時有效解決客戶的詢問和疑慮。

· 透過提供高品質的服務和支援來確保客戶滿意度。

分析客戶檔案：

· 對客戶概況進行徹底分析，包括他們的需求、目標和挑戰。

· 利用各種工具和方法來收集相關數據和見解。

· 確定需要改進的關鍵領域或最佳化的機會。

提供解決方案和建議：

· 根據客戶資料分析制定客製化解決方案和建議。

· 向客戶清晰且有說服力地傳達調查結果和提議的策略。

· 與內部團隊合作實施解決方案並在整個過程中為客戶提供支援。

維護文件：

· 準確、全面地記錄所有互動、分析和建議。

· 保留客戶資料、偏好和歷史資料的記錄以供日後參考。

· 始終確保客戶資訊的機密性和安全性。

津貼和福利

• 健康保險
• 晉升機會
• 專業發展
• 在家工作

補充工資類型：

• 佣金支付
• 績效獎金
• 保留獎金
• 簽約獎金

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan