Total 16 Customer Logistics Representative job vacancies in Johor

• Carry out logistics sales activities, identify new clients and to service existing clients.
• Perform and provide support to all levels of customer concerning service functions.
• Ensure smooth flow of day-to day operations between departments, provide solutions and suggestions to operational problems.
• Good command of spoken and written English and Malay, candidate who can speak mandarin is an advantage.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Friendly working environment

JOB PURPOSE

Assist in day to day safety operations to ensure drivers and vehicles OPERATE daily SAFE & ON TIME to destination with accordance to company’s policies and customers’ requirements.

ACCOUNTABILITIES

• Safety Management System 
  • Assist Safety Manager in handling activities pertaining to safety & health policies, procedures, documents etc.
  • Coduct "Behaviour Obervation S" assessment / "Loss Prevention Observation" assessment.
  • Conduct delivery site risk assessment.
  • Respond to all emergencies and incidents.
  • Investigate incidents and prepare reports.
• Operation Management
  • To ensure all fleets complying to the Safety Requirement to perform daily deliveries.
  • To ensuret all delivery routes are complying with journey management policies
  • To ensure and guide branch overall HES compliance to statutory requirements and performance.
  • To ensure HES compliance to customer requirements.
• Driver Management
  • Conduct drivers daily safety tool box meeting, monthly driver safety meeting & also stand down meeting.
  • Ramdom check on drivers’ health condition and ensure their fitness to drive. (Drug & Alchohol Test).
  • Monitor drivers’ violation through GPS System.
  • Guide Drivers through counselling/ heart and mind session.
• Journey Management
  • Plan and conduct tank trucks spot checks.
  • Journey management and risk assessment.
  • Plan safe journey and enforce use of authorised routes and authorised rest area.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Job Descriptions

• Coordinate on sales enquires and product / project development.
• Coordinate on customers’ orders and delivery arrangement.
• Assist on quotation and costing.
• Assist on budget preparation and monthly report.
• Manage sales related documentation.
• Any ad-hoc duties as assigned.

Skill, Knowledge & Personal Attributes

• Analysis, logical thinking & problem solving skill.
• Good interpersonal & communication skill.
• Highly motivated and able to operate independently in a fast-paced work environment.
• Computer literate and proficient in Microsoft and SAP.
• English & Chinese speaking preferred.

Education & Experience

• Must possess at least Bachelor’s Degree in Business studies, Business Management or equivalent in related field.
• At least 2 years of working experiences in related field, preferable in food industry.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

工作目的

協助日常安全運營，確保駕駛員和車輛按照公司政策和客戶要求每天安全、準時到達目的地。

責任

• 安全管理體系
  • 協助安全經理處理與安全和健康政策、程序、文件等有關的活動。
  • 進行「行為觀察S」評估/「防損觀察」評估。
  • 進行交貨現場風險評估。
  • 應對所有緊急情況和事件。
  • 調查事件並準備報告。
• 運作管理
  • 確保所有車隊遵守安全要求進行日常交付。
  • 確保所有送貨路線符合旅程管理政策
  • 確保並指導分行整體 HES 符合法定要求和績效。
  • 確保 HES 符合客戶要求。
• 司機管理
  • 召開駕駛員每日安全工具箱會議、每月駕駛員安全會議以及停工會議。
  • Ramdom 檢查駕駛員的健康狀況並確保他們適合駕駛。 （藥物和酒精測試）。
  • 透過GPS系統監控司機的違規行為。
  • 透過諮詢/心靈會議指導駕駛員。
• 旅程管理
  • 規劃並進行油罐車抽查。
  • 旅程管理和風險評估。
  • 規劃安全旅程並強制使用授權路線和授權休息區。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 個人發展機會

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements: 
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

工作介紹

• 協調銷售詢問和產品/項目開發。
• 協調客戶的訂單和交貨安排。
• 協助報價和成本核算。
• 協助預算編制和月度報告。
• 管理銷售相關文件。
• 分配的任何臨時職責。

技能、知識和個人特質

• 分析、邏輯思考和解決問題的能力。
• 良好的人際溝通和溝通能力。
• 積極主動，能夠在快節奏的工作環境中獨立運作。
• 具備電腦知識，精通 Microsoft 和 SAP。
• 會英文和中文者優先。

教育背景和經驗

• 必須至少擁有商業研究、商業管理或相關領域同等學歷的學士學位。
• 至少2年相關領域工作經驗，食品業優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化

CUSTOMER SERVICE CUM DOCUMENTATION OFFICER / EXECUTIVE

Job Description

• Response to customer inquiries e.g. Booking, CRO, Schedule, Free Time application with liner, Request Waiver of Demurrage/Detention & etc.
• Submitting bookings with shipment details to carriers and releasing booking confirmations to customers on a timely basis.
• Monitoring booking to avoid last-minute cancellations and incurred charges.
• Monitoring Export Container Movement.
• Monitoring Export Customs Clearance with the appointed Forwarding Agent (FA).
• Monitoring Shipping Instruction & Original BL from the customer to liner to avoid penalty.
• Monitoring Import FCL shipment.
• Monitoring Import shipment LCL shipment.
• Prepare Monthly Sailing Schedule and provide it to customers.
• Prepare quotations and tender submissions if any.
• Update the shipment details in the designated files.
• Monitoring daily document collection with dispatch together with submission of payment for those cash term liners.

Requirements

• Possess at least a Diploma/Advanced/Higher/Graduate Diploma/Bachelor's Degree/Post Graduate Diploma/Professional Degree in Logistics/Transportation or equivalent. 
• Excellent in effective communication both spoken and written, presentation and analytical skills. 
• Required language(s): Bahasa Malaysia, Mandarin, English
• Required Skills(s): Microsoft Office
• Preferably Junior Executive specialized in Shipping/Logistics/Supply Chain/Freight Forwarding or equivalent. 
• 2 years of working experience in the related field will be an added advantage. 
• Fresh graduates are encouraged to apply. 

Perks & Benefits

• Friendly working environment
• Personal development opportunities
• Company trips

Responsibilities:

• Receive and maintain bookings from customers (Booking lists).
• Prepare monthly shipping shipment schedule.
• Attend to all inquiries such as rates, and documents on shipment via email/phone call.
• Communicate closely with internal & external parties to ensure efficient daily operations are well coordinated to meet the sales target.
• Follow up call & send a reminder to the customer of dateline shipment.
• Provide service information, day-to-day shipment update to clients. 
• Weekly visits to clients to collect sales orders of import & export shipments.
• Provide appropriate solutions to customer's complaints in the shortest time frame.
• Monitor performance against KPI and take corrective action when necessary. Actively identify and pursue new sales opportunities and maintain current customers.
• Develop and implement marketing strategies to maintain and increase business revenue.

Requirements:

• Possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Marketing, Logistic/Transportation or equivalent.
• At least 2 Years of working experience in the related field is required for this position.
• Excellent in effective communication both spoken and written, presentation and analytical skills.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Required Skill(s): Microsoft Office
• Preferably Junior Executive specialized in Shipping/Logistics/Supply Chain/Freight Forwarding or equivalent.

Perks & Benefits

• Allowance (travelling)
• Company trips
• Personal development opportunities

Job Responsibilities: 

• Report directly to the Head of Operations in Head Office.
• Collaborate closely with the HQ division for Commercial, Finance, Insurance, Regulatory, QSHE and HR.
• Develop, manage and motivate the staff with aim of driving productivity and efficiency to provide best in class services.
• Develop and nurture relationships with key clients with aim to grow the business
• Collaborate and nurture relationships with vendors and agencies to expand the depth and width of services of the company.
• Ensure adherence to local and international cargo regulations, rules and safety protocols.
• Implement effective tracking and monitoring systems to provide prompt feedback and updates to clients
• Manage and drive profitability of the region.
• Provide monthly management updates to HQ in P&L, business KPI and growth plan. 

Job Requirements: 

• Bachelor’s degree in related field
• Minimum 10 years’ working experience in logistics or related industry
• Excellent communications and interpersonal skills to manage clients, vendors, internal stakeholder and staff
• Able to communicate well in English, Malay and local dialects
• Exceptional verbal, written and visual communication skills
• Excellent leadership skills with steadfast resolve and personal integrity 

- Competitive salary package

Business Nature: Outsourced customer service

Working hours: 6 days a week (includes rotational shift and Night shift)

Salary: Up to RM2100

Job Responsibilities:

• Respond to customer questions, complaints, etc. (phone, email, live chat)
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Acknowledging and resolving customer complaints.

Requirements

• At least has SPM Qualification
• Comfortable using computers

Benefits

• Allowance

工作職責：

• 透過電話、電子郵件或即時聊天及時回覆客戶詢問，並提供準確的資訊或協助。
• 認真傾聽客戶的疑慮，解決問題，找到適當的解決方案，確保客戶滿意。
• 達到或超過關鍵績效指標 (KPI)，例如呼叫解決時間、客戶滿意度評分、首次通話解決率和遵守時間表。
• 隨時了解產品或服務、公司政策和行業趨勢的最新信息，以便為客戶提供準確且相關的資訊。

工作要求：

• 至少 SPM 畢業生並精通英語和中文。
• 擁有客戶服務經驗，最好有呼叫中心經驗。

工作時間：

• 5.5天，固定早班

津貼和福利

• EPF、SOCSO、阿拉巴馬州

Job Responsibilities:

• Respond promptly to customer inquiries via phone calls, emails, or live chat, and provide accurate information or assistance.
• Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
• Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
• Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.

Job Requirements:

• Minimum SPM graduate and proficient with both English & Chinese languages.
• Possessed experiences in customer service line, preferably in Call Centre.

Working hours:

• 5.5 days, fixed morning shift

Perks & Benefits

• EPF, SOCSO, AL

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

• Follow and adhere to cash handling procedures to ensure the security of money handling.
• Contribute to the check-out action plan and taking ownership for my part in its delivery.
• Manage the fulfilment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA.
• Tally articles and orders from Merchandise Pick-Up (“MPU”) section.
• Create Add-On sales order for customers who wanted to purchase delivery/ assembly/ others services after checking out.
• Print and stick sticker labels onto all articles to be delivered correctly.
• Shrink wrap articles into individual group and sort it by Transport Service Provider (“TSP”).
• Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery.
• Support the fulfilment of customers’ offline orders and other tasks as and when required.
• Contributing to the exchanges and returns action plan and taking ownership for my part in its delivery.
• To assist the supervisor in handling customer complaints positively and quickly. Listen to customer’s given feedback and pass it on to manager.
• Working with the manager to identify solutions to resolve the root cause of customer’s returns.
• Using assigned levels of authorisation to solve payment problems when it occur and recognise when there is a need to escalate an issue to someone with higher authorisation.