HOURS: 37 Job summary: Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy a.....
HOURS: 37 Job summary: Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team. Job responsibilities: Operations Management Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities. Chairing practice and partner meetings and ensuring that communications are cascaded to other staff appropriately. Personnel and training Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training. Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date. Being responsible for the recruitment and retention of staff Establishing, reviewing and regularly updating job descriptions and person specifications Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Overseeing HR responsibilities for the practice, including as host practice of PCN staff. Coordinating the reviewing and updating of all organisation policies and procedures Finance and profitability Ensure that the book-keeping, petty cash and other financial aspects of the practice, including payroll and NHS pension scheme arrangements are accurate and complete. Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice. Ensure all claims for contract work and reimbursable monies are submitted. Work with the partners in seeking to maximise income and reduce expenditure. Briefing partners on all financial matters, including forecasting Information technology Working with the IT clerk to ensure that the IT system is appropriately maintained and developed. Ensure compliance with Data Protection legislation. Actively encouraging and promoting the use of patient online services Lead contact within the practice for information governance Managing the organisation IT system, delegating staff to act as administrators. Ensuring compliance with IT security and IG Premises and equipment Responsibility for security, repairs, insurance and maintenance of premises, services and equipment. Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation. Managing the procurement of organisation equipment, supplies and services. Patient services Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner. Reviewing and updating the practices information leaflet/website, practice publicity and health education material. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP) Keep the practice policies and procedures up to date and ensure readiness for CQC Future planning Preparing a practice business plan, annual report and practice aims and objectives as required by the partners Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners. Ensuring the team reach QOF targets (supported by the nursing and administrative leads) as well as IIF and other local and national targets Ensuring the organisation maintains compliance with its NHS contractual obligations External relationships Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies Managing contracts for services i.e., cleaning, gardening, window cleaning etc. Representing the practice in external meetings Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety: The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) Routine management of own team / team areas, and maintenance of work space standards Demonstrate due regard for safeguarding and promoting the welfare of children Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly
