Total 4 Compliance Manager job vacancies in Bayan Bay, Penang

What the job does:

We are looking for a self-driven, passionate superstar to join Team Tilbury as our Assistant Visual Merchandising Manager.  You will be involved in all aspects of visual merchandising and project manage – from design to approvals to suppliers’ recruitment to technical drawings development to production and installation. You will be part of a growing Store Design and VM team responsible for all Hong Kong and Macau and Travel Retail. You will thrive on the challenge of a fast-paced environment, and you will be able to use your previous visual merchandising or any similar project experience as a either in house or at an advertising agency to make great effect in our team. In your role, you will report to our Store Design and Visual Merchandising Manager and work cross functionally within local team and the Global teams.

Key Responsibility

• Report to line Manager, the caliber manages the conception and implementation of the global Charlotte Tilbury strategy as we grow in Asia.

• Consolidate all market VM calendar, attend regular meetings with global team, marketing, and commercial teams to get campaigns strategies and directions on budget, product launches & promotions.

• Support the SDVM Manager in preparing & launching new campaign, including in-store display ordering, videos, visuals, animation, planogram for HKMO and TR stores.

• In-charge of planogram updates for all store in line with global VM guideline, follow up through artwork, production, and quality check.

• Assist in design and production of animation roll out including pop up stores, window, outposts.

• Create plate artwork to fulfil individual market product assortments and launch dates.

• Follow up on HKMO specific content assets: Asian models in visuals & videos.
• Control quality and follow through the in-store and windows projects. Coordinate with relevant parties including but not limited to contractors and consultants to ensure the quality of local productions comply with global standard. Attend on-site meetings and installation.
• Create Store opening VM Guidelines for new stores alongside the retail and SD team.
• Conduct regular store visit to maintain store excellence
• Deliver VM training to retail team related to VM standard to ensure a compelling customer experience.
• Assist SDVM Manager on budgeting and forecasting. Raise Pos, follow up on invoices and control expenditure of any orders placed for individual projects.
• Be alert of market trends and best practices. Provide research to the team and global.

Some attributes we are looking for

• Degree holder in art and design discipline with minimum 5 years working hands-on experience gained in the fields of visual merchandising/ retail design industry/ product design/event or pop-up design/ graphic design or a combination of above. Previous work experience in cosmetics industry will be a plus.
• Experience with a range of design packages; preferably with knowledge of Adobe Suite, Sketch up, AutoCad and other design softwares.
• Ability to work well in a team environment and contribute ideas whilst being self-motivated and able to work independently.
• Be Positive, flexible and extremely well organised, have the skills and personality to thrive in a rapid environment and meet challenging deadlines. Also will be able to respond quickly and effectively to changing priorities.
• High attention to detail and project management. Must be able to manage multiple projects simultaneously with short and long lead times to meet deadlines. Ability to juggle different pressing priorities with ease.
• Experience working with vendors and understanding of fabrication and production processes.
• Ability to balance design, with operational needs and budget objectives resulting in exceptional designs and an improved customer experience.
• Understand the importance of aesthetic quality, detail and the perfect choice of colours, materials, concepts and brand identity.
• Strong interpersonal skills with ability to work across different teams at multiple levels.
• Proficient in spoken English and Chinese (Mandarin and Cantonese).

The Role:

Ever since, we have expanded rapidly across the APAC region in Hong Kong, Macau, China, Singapore, Thailand, Cambodia, India, and South Korea and continue to have very ambitious growth plans in new markets for 2023 and beyond.

The Customer Supply Chain Manager will work hand-in-hand with internal sales and in-store teams as well as E-commerce partners, driving our operational execution and supply chain service levels. Building up the processes required for best in class operational efficiency, ensuring we have the right stock at the right time and we are exceeding our customers’ expectations in terms of accuracy and speed.

We are looking for someone who is an excellent communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address long-term challenges in a fast-growing business.

Role Accountabilities:

• Communicate Supply Chain updates in a pro-active, informative, and collaborative manner to manage expectations for new stores, new products, marketing activity, operational delays, out of stocks, etc.
• Manage daily operational concerns and priorities at APAC Warehouses, working collaboratively to fix underlying issues and ensuring SLAs are met
• Manage B2C flows, ensuring all orders are flowing correctly through our systems and being dispatched and delivered to our customers on time and in full.
• Validate daily replenishment stock orders to our stores, ensuring great on-shelf availability through optimised inventory controls and 3PL on-time performance.
• Provide first line support for all retail operations queries including POS expertise, facilities/maintenance issues, stationery and hygiene product orders.
• Provide support to Regional Supply Chain lead and the sales team on the performance of the day-to-day operations and operational concerns.
• Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.
• Validate the order request and manage the order fulfilment for Retailers.  
• Prepare CSC service performance dashboard, New Product Launch run-rate, ad-hoc reports and presentations on request.
• Review and setup process flow, and support the system implementation if needed.

Reporting Relationships:

• Reporting into the Regional Supply Chain lead
• Supporting the regional sales functions as the first of point of contact on order management queries.

Key Selection Criteria:

• A strong educational background
• At least 4+ years of experience in supply chain management role including order management.
• Experience working with logistics providers and able to demonstrate experience in driving operational performance improvement.
• Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result.
• Showing outstanding attention to detail, identifying, and addressing anomalies quickly
• Understanding and commercial awareness of the total supply chain including supply and demand planning.
• Experience with an ERP, WMS and POS system is a must, someone IT savvy who is able to bring experience of improved information sharing.
• Strong Team player, an entrepreneurial flair, real commerciality, great relationship building abilities and improving customer relationships.

The Role:

Charlotte Tilbury understands the power of makeup like no-one else. With over 27 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up and fragrance collection.

Key Responsibilities:

Identify the holistic consumer engagement strategy covering product strategy, communication, media, digital and CRM for Hong Kong & Macau based on global, and local business direction.

Collaborate with all stakeholders to build 360 campaign strategy utilizing best practice media, content and consumer engagement strategies

• Lead and manage all owned and paid media execution and collaborate with PR team on earned media across omni PR, digital, and social media channels.

• Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns

• Validate overall social media budget allocation by campaign and by channel (search, owned social, paid media etc.)

• Work closely with trade marketing and commercial team to implement e-retail executions for brand EPOPUP and retail partners, including but not limited to CRM, Website Visibility, Digital Media, Product Content, Social Media, Sampling

• Keep the brand program updated with the evolving trends and best practices in the market & industry in order to understand consumer needs and expectation

• Lead CRM business review to drive achievement of CRM KPIs, provide insights to better understand business challenges and identify marketing planning opportunities

• Drive customer acquisition, retention and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs and ensuring delivery and returns processes are effective

• Come up with innovative ways of collecting and activating data based on business insights & drive recommendations.

• Accountable for brand data governance across digital ecosystem

• Track metrics, ROI and evaluate KPIs to monitor and identify campaign performance and develop tactics to continuously test and learn for improvement

Reporting Relationships:

•  This role reports to the Senior Marketing Manager, HK & Macau

Key Selection Criteria:

• At least 6 years of experience in data, CRM and consumer experience, preferably in retail industry
• Degree holder in any related discipline, preferably Business Administration, CRM, Consumer experience, Data and Business Analytics
• Solid knowledge of website and marketing analytics tools i.e. Google Analytics
• Advanced expertise in Microsoft Excel, SEO and paid advertising
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
• Strong passion on consumer centricity and data
• Strong project management skills and collaborative mindset
• Able to develop 360 strategic marketing plans at the same time attention to detail in execution
• Excellent presentation and influence skills to cross-functions and all levels internally and externally
• Result-driven, highly flexible, able to take challenges in fast-paced environment with strong organizational and prioritising skills
• Passionate team player, open-minded, willing to try new ideas & scopes and inspire others
• Good command of written and spoken Cantonese, English & Mandarin
• Knowledge in data analytics / data science will be an advantage

Key Responsibilities:

• Reporting – Prepare monthly P&L reports and variance analysis per Area/market requirements, including product profitability, customer profitability, ROI analysis, sales reports, etc.
• Budgeting and forecasting – drive standardization and simplification of financial planning, forecasting in partnership with cross functional business teams to define key business drivers, key performance indicators, prioritization, end to end process improvement and technology modernization.
• Closely coordinate with Commercial team and Supply Chain to update sales projection and monitor sales achievement.
• Feasibility studies and business case analysis of new shops opening.
• Work collaboratively various stakeholders to seek feedback, explore opportunities, create value, develop, and enhance the process etc.
• Other duties as assigned.

Reporting Relationships:

• This role reports into the APAC Finance Director in Shanghai.

Key Selection Criteria:

Bachelor’s degree or above, prefer majored in accounting or other disciplines.

• More than 5 years working experiences in FMCG or retail industry.
• Detail-oriented, proactive, and able to work under pressure to meet tight deadlines.
• Strong analytical and communication skills.
• Excellent skills of MS Office Excel, PowerPoint.
• Good teamwork spirit and proactive working attitude.
• Good business acumen.
• Good teamwork spirit and proactive working attitude.