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519079 Remote Service Engineer, CCNA (Second and Third Shift)
Join our Patient Care / Monitoring Solutions (PCMS) Remote Support team as an experienced Remote Support Engineer! You will combine your networking and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Patient Monitoring and Defibrillator products.
Your role:
• Acting as a Remote Support Engineer (RSE), the aim of your job is to provide telephone and remote technical support to external healthcare customers and field partners, utilizing the latest remote access technologies.
• Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
• Resolving customer service events by leveraging Philips tools and resources as needed
• Timely escalation of customer product issues for evaluation and action by higher level support
• Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer
• Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
• Driving increased productivity through utilization of remote tools and technical skills
You're the right fit if:
• 2 year/ Associates Degree or equivalent is required; 4-year technical degree preferred
• Desired training in one of the following: biomedical, networking, electrical engineering, or computer science
• At least 2 plus years strong networking experience (Windows Networking, Wireless Networking) is desired
• Current CCNA Certification
• The following certifications are a plus: A+, Net+, CCENT
• Prior experience servicing Patient Monitoring and/or healthcare equipment
• Effective communication skills
• Ability to troubleshoot and think logically about solutions
• Interpersonal skills with teams and customers
• Prioritization and time management
• Technical solutions authoring
• Ability to solve mechanical and electrical problems using appropriate tools
• Ability to utilize MS office and other CRM products and applications
• Ability to type 30 words per minute
• Ability to demonstrate versatility with a variety of Philips products and customers
• Travel will be determined according to business requirements
• Available for flexible schedule to include 2nd shift, Weekends, and rotational shifts
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details:
The pay range for this position is $35.34 to $60.58, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information:
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
#LI-PH1
#LI-Remote
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Your role:
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
You're the right fit if:
You’ve acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years’ in electromechanical industries. Image Guided Therapy (IGT) experience is preferred.
Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
You have a bachelor’s degree in electronics or related field, or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
You must be able to:
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the New Orleans, LA area.
#CIRCA
#LI-Remote
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Develop project management, leadership and interpersonal skills by driving software validation activities for Philips’ Image Guided Therapy Device (PIGT-D) business unit.
Your role:
Establishes lean practices around quality system non-product software controls for all shared or local QMS software systems in line with applicable policies and procedures.
Ensures that non-product software applications and related infrastructures are validated for their intended use by a controlled and documented process.
Guides non-product software validation activities and ensures results for all phases of the software system lifecycle are properly documented and stored.
Performs uploads/release of part 11 compliant documentation to PLM system.
You're the right fit if:
You’ve acquired 3+ years of experience in medical device or other regulated industry.
Your skills include Strong understanding of appropriate global regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, ISO 13485, and ISO 14971. Desired understanding of 21 CFR Part 11, GPSV, and GAMP 5
You have a Bachelors degree in engineering or equivalent technical experience.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You have excellent written and verbal communication skills, strong customer service and interpersonal communication skills and the demonstrated ability to partner with the business and effectively interact with and influence employees and managers on all levels.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
The pay range for this position is $56,700 to $108,864 annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to San Diego, CA; Colorado Springs, CO or Plymouth, MN.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
The purpose of the Field Service Technician job family is to support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. Technical capabilities range from product malfunctions, proactive, predictive, upgrades, Bench Repair and installations, and can be provided at customer location/bench repair facility or remotely or via accessing Philips Remote Service channels.
Your role:
You're the right fit if:
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Fort Wayne, IN.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Are you interested in an opportunity with Philips? We welcome individuals who are currently pursuing an undergraduate (BS) degree to participate in opportunities at our site. Through this role you will gain meaningful, hands-on experience working for a HealthTech company.
Job Description
In this role, you have the opportunity to:
become a process and equipment expert responsible for the support of specific product lines and areas as the primary engineering contact. You will design, optimize and develop improvements to processes and equipment to allow products to be manufactured with efficiency and quality while maintaining compliance to ISO and FDA requirements.
You are responsible for:
You are a part of
Our Manufacturing Engineering team, a dynamic group of individuals with diverse strengths working together to continuously deliver solutions to meet the needs of our production customers. Successful engineers drive to resolve root cause issues through objective analysis and quick solution delivery. We seek passionate people with a positive mental attitude who can interact with ease within and outside our team to develop and deliver win-win solutions.
To succeed in this role, you should have the following skills and experience
Philips Transparency Details
The salary will be between 70k-85k.
The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
For this position, you must reside in or within commuting distance to Indianapolis, IN.
Your role:
You're the right fit if:
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
This is an hourly pay position with overtime eligibility. The level of position, which affects the hourly rate, may vary based on multiple factors including: job-related knowledge/skills, experience, and business needs.
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, and much more. Details about our benefits can be found here. Please note that union specific benefits may vary.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
#LI-PH1
#ServiceD
#LI-Remote
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
For this position, you must reside in or within commuting distance to Indianapolis, IN.
Your role:
You're the right fit if:
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
This is an hourly pay position with overtime eligibility. This role also includes, field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
#LI-PH1
#LI-Remote
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Come share your passion as an IGT (Mobile C-arm) Field Service Engineer based out of Raleigh, NC area, preferably SE Raleigh as coverage could include Wilmington and Greenville occasionally . This home-based position will immediately specialize in customer support and the service delivery of c-arms primarily located in and around the area while occasionally responding to team support service needs outside of the main territory. In time, opportunities to be trained to service in other equipment modalities will also exist based on area needs. This position is responsible for customer relationship management through the effective application of technical troubleshooting, customer advocacy, communication, interpersonal skills and teamwork.
Your role:
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
You're the right fit if:
You’ve acquired 5+ years of experience in a diagnostic imaging (field or hospital-based) service environment. Digital Xray and Cardiovascular imaging experience is highly preferred.
Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
You have a bachelor’s degree in electronics or related field, or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
You must be able to:
o Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
o Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
o Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the Raleigh, NC area. Preference is for the candidate to live in SE Raleigh as coverage may include Wilmington and Greenville occasionally
#LI-PH1
#LI-Remote
#ServiceD
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Your role:
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
You're the right fit if:
You’ve acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years’ in electromechanical industries. 5+ years of Philips Diagnostic X-Ray (DXR), and/or Ultrasound (UL) experience is highly preferred.
Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
You have a bachelor’s degree in electronics or related field, or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
You must be able to:
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or within commuting distance to the Tifton/Valdosta/Albany, GA area.
#LI-PH1
#LI-Remote
#ServiceD
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Your role:
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
You're the right fit if:
You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries. Preferred experience in Diagnostic Xray (DXR).
Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
You must be able to:
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or within commuting distance to the Cleveland, OH area.
#LI-PH1
#LI-Remote
#ServiceD
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Your role:
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
You're the right fit if:
You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries.
5+ years of related experience is preferred in the medical device service field. imaging laser and/or optical laser experience is a plus.
Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
You must be able to:
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
Travel to Canada is required, must have a valid US Passport.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
The hourly pay range for this position is $37.10 to $63.61, plus overtime eligible. This role also includes company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the Seattle, WA area.
#LI-PH1
#LI-Remote
#ServiceD
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Your role:
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
You're the right fit if:
You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries. Image Guided Therapy (IGT) experience is preferred.
Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
You have a bachelor’s degree in electronics or related field, or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
You must be able to:
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the Cleveland, OH area.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
Come share your passion as a DXR/IGT Field Service Engineer based out of the Dallas, TX area. This home-based position will immediately specialize in customer support and the service delivery of Digital X-ray and Image Guided Therapy (CV and IR) primarily located in and around the area while occasionally responding to team support service needs in other areas as needed. In time, opportunities to be trained to service in other equipment modalities will also exist based on area needs. This position is responsible for customer relationship management through the effective application of technical troubleshooting, customer advocacy, communication, interpersonal skills and teamwork.
Your role:
You're the right fit if:
o Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
o Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
o Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the Dallas area.
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#LI-Remote
#ServiceD
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
The Staff R&D Engineer will have the exciting opportunity to contribute to improving and saving lives around the world by focusing on the early stages of R&D/Advanced Development for new Image Guided Therapy Devices (IGTD)-Intravascular Laser Atherectomy products/solutions.
Your role:
You're the right fit if:
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details:
The pay range for this position is $86,000 to $158,000, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
*At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
#LI-PH1
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
