Total 505 Communications Engineer job vacancies in Customer Service category in Bukit Minyak, Penang Science Park

Job Responsibilities

• Collaborate with customer service representatives to swiftly and effectively resolve customers’ security system issues.
• Deliver support and maintenance services encompassing routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training.
• Foster increased customer satisfaction and nurture long-term customer relationships.
• Renew maintenance contracts as needed to ensure ongoing service provision.
• Uphold company's service quality by adhering strictly to company standards and policies, ensuring prompt and efficient responses to all service requests within the region.
• Manage daily troubleshooting and diligently follow up on all unresolved technical issues until resolution is achieved.
• Assume responsibility for all service matters post external project handover from the project team.

Job Requirements

• Minimum Diploma or higher qualification in Electronic, Computer, Automation, or Mechanical Engineering.
• Prior experience in the security industry with proficiency in access control, video surveillance, and alarm systems is advantageous.
• Fundamental IT knowledge covering hardware, networks, and databases.
• Ability to perform effectively under pressure.
• Strong analytical prowess and adept problem-solving skills.
• Demonstrated capacity for self-directed learning and autonomous work.
• Customer-centric mindset.
• Excellent communication and interpersonal abilities.

We regret that only shortlisted candidates will be notified

Interested applicants please send your updated resume to crystal.ooi@peopleprofilers.com Crystal Ooi Shui Jing Registration Number: R23113562 EA License Number: 10C3804 People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.

Key Responsibilities & Duties -----------------------------------------------------------

· Provide reactive call-out response and exceptional service to Customers

· Installation of systems and products

· Provide Customer with product training

· Carry out hardware and software modifications/upgrades on existing sited equipment

· Regular Preventative maintenance of existing products

· Management and control of spare parts for product repair and upgrade

· Communication and escalation of any service issues in line with the relevant processes

· Cover for other regions during periods of high workload

· Working as part of a team or individually responding to on site customer support requests

· Weekend call-out cover – dependent on region

· Logical approach to fault finding

Academic Qualifications -----------------------------------------------------------------

· Minimum 1 year related technical maintenance / service support experience

· Recognized engineering qualification – preferably electrical/electronic

· Candidates with no experience are welcome to apply. Training will be provided

Work Experience & Skills ----------------------------------------------------------------

• Strong computer skills and understanding of computer peripheral equipment and set up
• Good customer facing skills
• Organized approach to workload planning
• Ability to learn new skills and products quickly and efficiently
• Good written and verbal communication skills
• Could be able to work independently.
• Provide direction and support for basic and advanced troubleshooting for TCS products and equipment at customer sites and for team members.
• Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment;
• Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures;
• Assist and coordinate to help ensure all technical products leaving TCS have been tested and in good working condition;
• Provide all necessary product, troubleshooting, maintenance and general training to team members and provide updates and direction on new products, technical bulletins, services procedures, etc.;
• Track all maintenance and installation work at customer sites and ensure the proper documentation and forms are completed with the customer and are submitted for internal tracking and finance.
• Installation, testing & QA of new software versions prior to release to the customer.

• Troubleshoot, installation, maintenance and repair on designated equipment and product.
• Build a strong relationship with customers and identify opportunities to develop new applications.

Requirements:

• Diploma in Electronics/Mechatronics Engineering or equivalent
• At least 2 years of experience in semiconductor/cleanroom industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Summary / Purpose of Position:

Work with our technology and trading teams to support development and improvement of our trading platform and operations.

Essential Duties & Responsibilities for this Position

• Act as the first line of defense for issues arising in production.
• Monitor and improve system startup, operation, and batch jobs, respond to failures, and proactively work with other teams to identify and correct root causes.
• Improve monitoring and notification systems. Automate error detection and reporting.
• Manage and improve continuous integration and release processes.

Qualifications, Skills and Knowledge Required

• Prior experience as DevOps or similar in a technical industry.
• Hands-on development experience in Python.
• Working knowledge of process management on Linux.
• Experience with monitoring tools such as Grafana.
• Attention to detail and strong problem-solving and prioritization skills.
• Clear communication skills in English.

Job Description

• Monitor/reply email/phone, log tickets and manage L1 helpdesk.
• Perform L1 investigation for problem report and provide resolution.
• Route to L2 or other parties for issues that cannot be resolved by L1.
• Coordinate with L2 and other teams for resolution.
• Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets log, CVEs, alerts, SR etc).
• Monitor system (batch jobs, server utilization, system alerts etc).
• Support system patches by doing sanity testing after patches.

EA Number: 11C4879

Job Advertisement: Field Service Engineer

Join our team as a Field Service Engineer and play a crucial role in providing technical support to our customers. You'll work within defined parameters to make decisions, resolve issues, and ensure customer satisfaction.

Responsibilities:

• Provide technical direction and assistance to customers in operation, maintenance, repair, and installation of products.
• Interpret data and provide on-site technical instruction.
• Communicate effectively with Project and Field Service management regarding program status and customer issues.
• Conduct on-site guidance and training in proper operation, maintenance, and troubleshooting.
• Review reported malfunctions, analyze trends, and make recommendations.
• Act as a focal point for assigned accounts, ensuring customer objectives are met.
• Develop and maintain customer relationships, outlining and selling the value of company products and services.
• Coordinate internally and externally to execute value-generating plans.
• Ensure all customer Key Performance Indicators (KPIs) are met.
• Maintain high service standards to ensure customer satisfaction.

Requirements:

• Diploma or Degree in chemical, environmental engineering, chemistry, or equivalent experience.
• Experience in water treatment, water hygiene, or environmental health and safety is advantageous.
• Strong team player with leadership qualities.
• Excellent written and verbal communication skills.

Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Highlights:

• Opportunities for enhanced learning.
• Competitive salary.
• Career Progression and Growth Opportunities.

Job Description

• Provide both on-site and remote technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of ITSM or ITIL will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status. Any ad hoc duties as assigned.

Provide excellent customer service

· Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

· Support on desktops, notebooks, printers, scanners hardware components.

· Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

· Installation of Apple IPad software’s.

· Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

· Printer Maintenance.

· Take on and resolve complex calls or tasks the other engineers could not resolve.

· Responsible for learning and working independently.

· Responsible for providing excellent support and timely service.

• Troubleshoot, installation, maintenance and repair on designated equipment and product.
• Build a strong relationship with customers and identify opportunities to develop new applications.

Requirements:

• Diploma in Electronics/Mechatronics Engineering or equivalent
• At least 2 years of experience in semiconductor/cleanroom industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Description:

• Maintaining, repairing, inspecting, commissioning, and installing rotating machinery for ships and power production, including gas and steam turbines. Services for cryogenic equipment. bulk handling of materials.
• Service and calibration of automation and instruments.
• Troubleshooting and servicing of control systems (PLC). Panel assembly manufacturing. Burner overhauling, automatic feed water control and combustion control for boilers.
• A willingness to put in extra time and work hands-on in an oil and gas, marine, and industrial setting (with compensation determined by MOM practices).
• Able to leave on short notice for overseas trips (paid allowance).

Requirements:

• Degree or equivalent in Automation & Instrumentation, Mechatronics, Mechanical Engineering, or Marine Engineering from NTC or Diploma programmes.
• With or without prior seafaring or expertise in a relevant field.
• Effective communication skills between employees and chief engineers/supervisors at all levels.
• Able to communicate in Mandarin with clients abroad and possess a strong grasp of English for writing service reports.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.