Working for a large International Bank, you will be working as Senior Unified Communication Engineer to support the internal needs of the bank
Responsibilities
· Resolving issues with the Avaya systems on site;
· Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services;
· Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages;
· Meeting with customer to discuss special tasks (i.e. large moves) and providing solutions when needed;
· Responsible for day to day adds, moves, changes, and user troubleshooting;
· Communicates all planned/unplanned service outages to management/leads/voice team as well as the FDIC Enterprise Wide Command Center;
· Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations;
· Monitors ticket queues to ensure customer tickets and service requests are promptly addressed;
· Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh;
Requirements
· Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 servers;
· Good hands on experience on Avaya SM/SMGR;
· Proficient in installation and configuration of Avaya Systems;
· Must have an hands-on experience on Avaya SDM and should be able to manage the upgrades of Avaya systems;
· Good understanding of Avaya architecture and design;
· Good to have a Design experience on Avaya Unified communication products;
· Installation, Configuration, Upgrade & Troubleshooting of G 450/G650 Gateways;
· Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent;
Interested candidates please email your latest resume to subagio@tangspac.com