Total 4 Business Operations job vacancies in Customer Service category in Selangor

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

For our Distribution Center in Port Klang Malaysia, we are currently looking for an Operations Support Specialist responsible to enable delivery of goods within the agreed lead time and quality, at the lowest possible operational costs, with the customer in focus and the total supply chain in mind.

Our Operations Support Specialist will:

• Secure operations in the warehouse are executed to meet excellence in operations and collaboration with the External Service Provider (ESP) and other relevant stakeholders (Customs, Supply Operations, Retailers, etc.).
• Coordinate and optimize inbound and outbound planning execution tasks to secure goods delivery within the agreed parameters.
• Support development and implementing the warehouse's mapping strategy, including picking activity to optimize efficiency and continuously improve in-warehouse processes, in collaboration with service providers.
• Follow up on activities of the ESP in the warehouse unit to achieve expected results and initiate corrective actions with the goal of improving service standards at the lowest possible costs.
• Update, follow up and communicate KPI’s (inventory, quality, efficiency).
• Support ESP to secure 100% compliance for export related activities in warehouse (labeling, fumigation).
• Contribute to improving and optimizing the local ways of working.
• Take part in global and local projects to find efficient and innovative ways to optimize the unit logistic process and systems.