Total 4,618 Automation Engineer job vacancies in Customer Service category in The United States of America

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Qualifications:

• Minimum Diploma or Degree in Electrical/Electronic Engineering with working hands on experience in the diesel engine/generator industry especially with experience with engine automation or PLC/SCADA.
• Experience in troubleshooting, project handling/execution, servicing and commissioning will be preferred.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

As a Automation Test Engineer you will create and maintain automation scripts in accordance with scenarios defined by the business and allocated by the Senior Test Team Lead & Business Analyst.

Automated Tests will be particularly focused on the Superdrug Website as we roll out significant updates, and will also include but not limited to, ASW UK websites (Superdrug & Savers) and Mobile Apps.

You will be expected to be thorough and structured in your approach and report on progress.

Key Responsibilities

Creating and designing automated testing scripts using behaviour driven development (BDD) methodology
Maintaining the current Automation suite
Analyse Automation test results and raise defects where applicable
Working alongside Development teams and other stakeholders to resolve issues
Report on Automation results and progress on activity
Accurate recording of test results
Assist in Maintaining logs of results in relevant systems
Re-Create and verify defects as necessary
Assist with reviewing scripts for relevance and accuracy
Collaborate and communicate effectively with colleagues on and offshore
Provide support for production monitoring and assist with production issues as required

Technical requirements

Experience of testing transactional Websites and Mobile Apps
Demonstrable experience as an automation tester
Full understanding of the testing lifecycle & methodologies
Knowledge of Scrum / Agile working practices
Experience with JavaScript/TypeScript
Knowledge of Playwright, Gherkin using Visual Studio Code, CI Tools e.g. Dev Ops
Agile workload management and bug tracking (e.g. Jira)
Strong oral and written communication skills – ability to communicate with technical and non-technical team members
IT related education and/or certifications preferred
Desirable but not essential - ISTQB Certification/Qualification



Personal attributes

Strong attention to detail
Excellent communication skills, verbal and written.
Focused and able to work with minimal supervision and work effectively as part of a team.
Self-motivated with excellent analytical and problem solving skills
Prepared to work in a fast paced agile environment


Key Stakeholders

Internal
Superdrug IT team
Superdrug eCommerce team
Superdrug CRM team
Group eLab teams Milan and Ukraine

External

3rd Party Service Providers as needed

Key Health and Safety Responsibilities

Your duties as an employee are to:
take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work
cooperate with the employer on health and safety matters
not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles)
follow instructions from the employer on health and safety matters and attend relevant health and safety training
report hazards and defects observed in the workplace
report any accident, injury or near miss in the workplace

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Responsibilities:

· Manage and resolve technical issues on equipment, process and software

· Perform installation / de-installation from layout to commission

· Trouble-shooting and customer support

· Perform continual improvement program, parts overhaul, preventive measures, modification and repair work on equipment

· Provide technical advices/solution and support to achieve better quality, productivity and cost objectives

· Liaise with customer for design conceptual and requirement

· Keep track of engineering changes, prepare and update machine operation manual all documentation

· Preparation of technical issue report

· Responsible for 24/7 on-call duty

Requirements:

· Min. Diploma in Mechatronics/Mechanical/Electrical

· Engineering/Semiconductor or its equivalent

· Good communications & organization skill

· PC relevant knowledge

· Self-motivated, responsible and team player

· Service job experience or customer facing experience preferred

. Proficient in English & Mandarin to liaise with counterparts based in China (HQ).

Innolux Corporation Automation Department was established in 2007 with the goal of realizing the concept of automated/smart manufacturing. We provide a comprehensive ecosystem by designing and building equipment, integrating systems, and setting up databases. Given the increasing need for automated/smart manufacturing in these fields, we anticipate continuous growth and expansion of our capabilities.

Job Description

1. Equipment maintenance
2. Mechanical troubleshooting
3. On-duty business
4. PLC skill is required

Requirements

1. Shifts are required
2. C#
3. MELSOFT GX Work2
4. GT Designer3
5. SQL

Field Service Technician - Automation Primary Location:  Eagle Farm, Brisbane, QLD, AU Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: 04/28/2024 Introduction We are seeking a Field Service Technician to join our Service Operations Support team. You will focus on the Metso Automation equipment and will be responsible for field service support relating to machines, spares and wears. You will provide customers with technical services in conjunction with sales.  This role will allow opportunities to gain experience and training on other Metso…

Click here to view more detail / apply for Field Service Technician - Automation

About Automation Services @BOSCH

The Group is responsible for Automation Services incl. Workload Automation (UC4) and Release Automation (ARA).
We provide the highest standard in class automation and continuous deployment consulting & implementation on our highly available platforms with 24/7 support in all time zones.

Responsibilities:

• Development of Automation Job for SAP/Win/Linux/Cloud Platform 
• Build, configure, and maintain UC4 workflows and schedules to meet business requirements.
• Troubleshoot and resolve issues with UC4 workflows and schedules, including investigating and resolving job failures.
• Monitor and optimize UC4 workflows and schedules to ensure that they are running efficiently and effectively.
• Document UC4 workflows and schedules, including their dependencies, to ensure that they are well understood and can be maintained over time.
• Provide technical support to end-users of UC4 workflows and schedules, answering questions and providing guidance as needed.
• Continuously evaluate and improve UC4 workflows and schedules, identifying opportunities for automation and efficiency gains.

Responsibilities:

• Meet monthly and yearly sales and EBT targets by effectively implementing service sales strategies and tactics.
• Engage with current clients to generate leads and convert them into orders.
• Enhance revenue growth and profitability by promoting and selling service solutions.
• Introduce and advocate service concepts to our established customer base.
• Collaborate with cross-functional teams (e.g., Application Engineering, Software Development) to deliver technical solutions meeting client needs.
• Work with the service business unit colleagues to devise obsolescence management and implementation plans with clients.
• Monitor customer feedback and Net Promoter Scores, initiating discussions as necessary to enhance service quality.
• Ensure accurate data maintenance in global tools such as Salesforce and SharePoint.
• Discuss and invoice billable incident tickets promptly with clients.
• Serve as the primary point of contact for escalation management within the company and client organization.
• Lead sales negotiations and see them through to closure.
• Develop and renew Service Level Agreements (SLAs) as needed.
• Cultivate enduring customer relationships.

Requirements:

• Diploma in Engineering or related field with a minimum of 2 years of sales experience.

You may email your resume to hazel@alignrecruitment.com.sg for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Pan Hong (Reg No. R2094728)

Faststream Recruitment has partnered with a leading multinational company in the Navigation System space to identify a Service Engineer (Automation| Marine) for their Singapore operations.

about the job
You will be responsible for customer support, commissioning & service on assigned product range, workshop testing and technical preparations, service reports, update drawings, cable information database and providing remote guidance/ product support to customers, commission and project management of retrofit projects and backend support to the service team.

The ideal candidate would be someone who has had experience on both Integrated Control Monitoring System (ICMS) as well as propulsion/steering control systems. Experience on the main engine and thrusters would be an added advantage.

On offer is an attractive package and the chance to join a well-established specialist marine organisation with this role having the opportunity to advance in their career.

Should you wish to discuss this interesting position in more detail, please contact me at: annie.ho@faststream.com

Annie Ho Reg No: R1872517
Faststream Recruitment Pte Ltd, EA Licence

Duties and Responsibilities:

Customer Support

· Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region

· Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pacific Airlines on technical issues, complaints or investigation requests to exceed customer satisfaction

· Manage emergency/crisis situations (Aircraft On Ground A.O.G.) in the region

· Manage customer and supplier relations across the region,

· Support the Entry Into Service for new programs

· Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters (SIL), implementations of systems or components modifications following Service Bulletins (SB)

· Develop and draft end-user documentations and training materials

· Conduct training sessions for in-house teams as well as external customers

Repair Operations

· Lead repair workshops and customers support operations for SAFRAN Group and partners OEMs in Asia-Pacific

· Support a team of technicians, planners, supply chain officers and sales executives to deliver short Shop Processing Time

· Follow up repair orders to ensure systematic good performance and profitability

· Monitor Key Performance Indicators and report to selected OEMs

· Analyse In-Service Experience for timely feedback to OEMs: Devise reliability reports, analyse Shop Findings, piece parts consumption, productivity, etc…

· Attend Technical Review meetings

· Support existing repair capabilities by solving any issues or discrepancies which may arise, in order to resume activity as soon as possible.

· Trouble shooting of toolings, test benches, fixtures etc...

· Help sourcing for material, suppliers, 3rd parties, alternatives

· Establish calibration requirements

· Take a pro-active approach, initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost reductions and applying lessons-learned from previous or bench-marked experiences

· Conduct investigation and write report to customers

· Manage technical disputes

· Follow up on technical improvement to customers

· Ensure that communication between all stakeholders – HQ, OEMs, Workshops, Operation, QA, Sales, CI, Supply Chain, Customers, and Suppliers - is optimum.

· Report to management. Flow down relevant and timely information.

Capabilities Development

· Participate in the development and implementation of Group and partners OEMs’ new repair capabilities

· Drive the progress of the tasks, pilot projects’ milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.

· Perform self-assessments, engineering studies, build up justification file and liaise with QA for smooth airworthiness application and repair capability integration.

· Review Testability and perform Shop validation

· As the Project Manager for the assigned project, drive the progress of the task, direct projects’ milestones review, track investments, monitor contractors and suppliers, devise maintenance plans

· Handle Request For Information or Request For Quotation for technical/commercial proposals

· Manage SAFRAN OEMs Support investment and be actively involved in repair policies

· Develop excellent relationships across multiple organizations & with all levels of workshops and other Company personnel.

· Safeguard interest of SAFRAN ELECTRONICS & DEFENCE SERVICES ASIA and partners OEMs

Health, Safety & Environment

· Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

· Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Continuous Improvement and Innovation

· Lead by example the Continuous Improvement and Innovation initiatives in the company.

· Pilot Company Lean and Improvement projects. Review progress, deliverables and gains for key innovations

· Be a driving force in the Participative Innovation, ONE SAFRAN and Green Belts Improvement

· Spearhead the QRQC, SQCDPI, 5S, Root Cause Analysis, ONE SAFRAN methodologies to be best in class.

Perform any other duties as assigned

Experience and Qualifications:

a) Degree in Mechanical/Electrical/Aeronautical Engineering

b) At least 5 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair Operations, in OEM or MRO environment

c) Proficient in product support and trouble shooting procedures

d) Serviced-oriented with hands-on experience of customer support.

e) Effective Project Management and interpersonal skills

f) Experience in calibration requirements and procedures

g) Proficient with Microsoft software applications

h) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

i) Sound knowledge of quality systems such as ISO9000 and AS9110

j) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects

k) Ability to multi task in a dynamic environment

l) Excellent communications skills. Well versed in written and spoken English

m) Able to think ahead, process data, make decisions and solve problems.

The Role – Lift Service Engineer

Brightwork are supporting our client, a leading company in the lift industry, in their search for a skilled Lift Service Engineer based in Scotland. The ideal candidate will possess comprehensive experience in working with various types of lifts and controller manufacturers. They must demonstrate critical thinking and creativity in problem-solving, holding a minimum qualification of NVQ3 in Engineering Maintenance or equivalent.

Type: Full-time, Permanent

Shifts: Monday – Friday, 1/4 on call rota paid at premium rate plus overtime pay

Location: Scotland

Key Responsibilities:

• Service, Callouts, and Minor Repairs to Lifts
• Coverage across Scotland
• Nightcall duties as per rota requirements

Person Specification:

• Customer-focused with a professional demeanor
• Strong organizational skills and task prioritization abilities
• Self-motivated with a commitment to ongoing company training
• Possession of a full clean UK driving license and willingness to travel

Qualifications/Experience:

• NVQ3 (or equivalent) in Engineering Maintenance (Lift Servicing)
• Mechanical/electrical experience or relevant engineering/electrical qualifications
• In addition to the primary duties, the successful candidate may be required to undertake additional tasks commensurate with the role's nature and level.

Benefits:

• Competitive pay based on experience and qualifications
• Company vehicle, fuel card, and mobile phone provided
• 25 days holiday plus bank holidays
• Pension scheme
• Sick pay
• Contribution towards eye test and glasses
• Employee discount benefits
• Various discounts including gym memberships and cinema tickets
• Employee Assistance Programme
• Training and development opportunities
• Recruitment bonus scheme

For further information or to apply for this rewarding role, please contact us at liam.reid@brightwork.co.uk or 07977345549.

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.

• Accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
• Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions and decide on actions to resolve product issues.
• Responsible for end to end pump servicing from installation, commissioning to after sales services.
• Provide onsite advise to customers on technical issues.
• Project, perform and deliver under pressure with tight deadlines when necessary.
• Responsible for performing Installation and commissioning activities.
• Appraise, troubleshoot, repair of vacuum pumps.
• Setting up workshop for repair of vacuum pumps.
• Provide front line support for key field service activities in line with customers’ requirements. Examples being basic fault finding, rectification and planned maintenance activities.

Job Requirements:

• 'O' level/ ITE/ Diploma with 1-2 years of hands-on experience in servicing major brand of Industrial and Semicon vacuum pump (wet and dry pump).
• Proficient /able to interpret technical drawings and documents.
• 5 day work week.
• Attractive Benefits.

Interested applicants, please email your resume to jobs@e-ployment.com.sg

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Job Responsibilities

• Collaborate with customer service representatives to swiftly and effectively resolve customers’ security system issues.
• Deliver support and maintenance services encompassing routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training.
• Foster increased customer satisfaction and nurture long-term customer relationships.
• Renew maintenance contracts as needed to ensure ongoing service provision.
• Uphold company's service quality by adhering strictly to company standards and policies, ensuring prompt and efficient responses to all service requests within the region.
• Manage daily troubleshooting and diligently follow up on all unresolved technical issues until resolution is achieved.
• Assume responsibility for all service matters post external project handover from the project team.

Job Requirements

• Minimum Diploma or higher qualification in Electronic, Computer, Automation, or Mechanical Engineering.
• Prior experience in the security industry with proficiency in access control, video surveillance, and alarm systems is advantageous.
• Fundamental IT knowledge covering hardware, networks, and databases.
• Ability to perform effectively under pressure.
• Strong analytical prowess and adept problem-solving skills.
• Demonstrated capacity for self-directed learning and autonomous work.
• Customer-centric mindset.
• Excellent communication and interpersonal abilities.

We regret that only shortlisted candidates will be notified

Interested applicants please send your updated resume to crystal.ooi@peopleprofilers.com Crystal Ooi Shui Jing Registration Number: R23113562 EA License Number: 10C3804 People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

Responsibilities

· Responsible for meeting daily service and repair needs and driving customer satisfaction.

· Installs, repairs and maintains equipment in the field; provides customer training as required.

· Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.

· Participates in Service sales opportunities and assists with promoting and implementing revenue programs.

· Ensures that tools and test equipment are properly maintained and calibrated.

· Assesses product/equipment performance based on field support data; recommends modifications or improvements.

· Performs problem diagnosis, service, and preventative maintenance on instruments for lab automation.

· Handles essential tasks as assigned, and responds to change productively

Requirements

Prefer following disciplines – Electrical & Electronics, Mechanical, Mechatronic, or related disciplines.

· Candidate must be diligent and possess good communication skills - oral and written - to be able to interact with customers and suppliers effectively.

· Able to be a team player.

· Have strong organizational skills and strong follow-up skills

· Able to complete all tasks assigned in a timely fashion

· Possess a high level of commitment and initiative.

*Fresh graduates are welcome

1. Overall responsibility:

- Installation, repair, maintenance of medical equipment in Singapore

- Supports the Sales Team with technical information and customer calls as needed

- Provide technical information for pre-bid and tender specifications

- Completes timesheets within the allocated timeframe

- Available for travel for training overseas

2. Consults with

• Directors

• Administrator

• Product Managers/Engineers of Principals

3. Capabilities

- Communicates effectively,

- Resourceful,

- Can work independently,

- Desire to upgrade technical and interpersonal skills

- Prompt customer response

4. Qualifications

• Electric & Electronics Engineering Certification or Equivalent

• Basic knowledge of PC, Windows & Microsoft Office

• Good communication, reading, writing English