Total 159 Application Design job vacancies in Customer Service category in The United States of America

1. You will be responsible for service and after-sales support of the electric drives and controls portfolio, including repairs, field service, spare parts and service contracts of electric drives, motors, and controls by providing best-in-class service to our customers based in Thailand.
2. Work with customer’s engineering and maintenance teams to develop turn-key system solution for various applications that include servo drives, PLCs, HMIs, linear motion systems and other Bosch Rexroth automation solutions, proactively offer and promote retrofit kits/modernization solutions.
3. Perform technical analysis of machine and application requirements and select best suitable products/solutions including electric motors, servo drives and auxiliary equipment (sizing, selecting, applying, hands-on support). Demonstrate key product capabilities and advantages to customers, generate examples how-to based PLC code for communication with HMI, drives and provide startup assistance.
4. Prepare and provide product workshops, trainings, and presentations for customers (both internally and externally)
5. Able to work at Bosch Rexroth Amata City Industrial Estate Rayong, work at office 5 days and sometimes support on site for service jobs
6. Able to work in high temperature, dirty or odors in environment

Position Summary

The incumbent is an experienced Service Delivery Manager in the banking & payment solution domain, maintaining strong customer relationships and improving NETS services to maintain customer satisfaction.

The ideal candidate will be an excellent leader and will have experience managing staff of different disciplines to produce results in a timely and effective manner

Key Responsibilities

• Oversee aspects of the Managed Service and its related projects such as: Technical Suitability and Maintainability, Schedule, Cost, Requirements, Risks, Quality, Benefits etc
• Drive & manage the end-to-end processes of all the Change Requests and new developments, including ongoing or new SDLCs releases to live productions
• Oversee BAU production issues, inclusive of tracking and management of resolution times and root cause analysis to develop process improvements
• Manage and oversee technology vendors in provision of technology solutions and development
• Manage and supervise internal and external manpower resources to ensure SLA delivery and adherence
• Establish cohesive working relationships with internal & external stakeholders across all domains
• Lead and support development of project and resource budget plans, including estimations of mandays, P&L and project budgets.
• Manage all aspects of risks with proactive implementation of risk mitigation strategies
• Ensure program operations and activities adhere to legal guidelines and internal organization policies
• Proficient in reporting tools and presentation skills to develop detailed service level metrics and reports to present to senior management & relevant stakeholders

Requirements

• Degree in Technology related disciplines, with at least 8-12 years of progressive working experience in an Service Delivery Management role in medium to large sized organizations
• At least 5 years of experience of specific industry expertise within Banking & Finance, both operationally and strategically.  Experienced in managing suite of banking/financial services hosted on Amazon Web Service platforms (or equivalent)
• Proven track record of delivery and leadership experience in enterprise-scale Managed Services projects, budget & resource management, and customer satisfaction with notable banking & finance clientele
• Industry knowledge or experience in the cards/payment, mobile applications and digital wearable niches are highly advantageous.
• Strong drive towards results with ability to see things through from end-end
• Excellent understanding of service delivery methodology
• Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with internal and external stakeholders across all levels

Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission

to reimagine, reframe, create, and innovate by unlocking the power of design for our clients.

As a Service Designer, you will work closely with our clients and a multi-disciplinary team, uncovering and solving problems, before leading the design process to deliver the end-to-end journey of a service, across digital and physical channels.

Your responsibilities will include:

• Owning senior client stakeholder relationships, including defining objectives and managing engagement timeline, activities, deliverables and expectations throughout the project
• Design and orchestrate customer and stakeholder research activities (workshops, interviews, surveys, data analysis, product testing etc.), deliverables and timelines
• Synthesise and draw out human, customer and business system insights from research
• Work collaboratively to solve problems and drive change for our clients through 3 lenses: desirability, feasibility, viability
• Develop core CX assets (personas, customer journey maps, service blueprints and wireframes) as required
• Work closely with designers to prepare design deliverables, standards and specifications for testing and development
• Articulate and explain the rationale behind the work
• Facilitate feasibility assessment and prioritisation of proposed solutions
• Strategise process, product and service improvements including optimisation of research methodologies, and enhancing organisational success
• Provide feedback and on-the-job guidance to direct reports

You are:

• Passionate about design, and making an impact
• Endlessly curious about what a better tomorrow could look like
• Able to understand and empathise with users – be it clients, end customers, employees or the community for which we design for
• Able to identify opportunities for change, to reduce inefficiencies and improve experiences; to drive behaviour
• Imaginative and are able conceptualise new services, prototypes and experiences
• An effective, concise communicator and an emphatic listener
• Hands on, with a strong working knowledge of design, research and collaboration tools – Figma, FigJam, Miro, MS Teams
• Have a tertiary qualification in a design discipline like architecture, industrial design, HCI, product design, User Experience or similar
• Experienced with service design projects, methodologies and artefacts.

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

As a Senior Manager of Technical Solutions in Data Centre Engineering, you'll spearhead the development and management of technical solutions, ensuring seamless project execution from conception tKey Responsibilities:

Responsibilities:

• Lead the development and management of technical solutions in Data Centre Engineering projects, overseeing the entire project lifecycle.
• Collaborate with internal teams and external stakeholders to craft pre-sales solutions and assess feasibility, ensuring alignment with project objectives and budget constraints.
• Provide Project Management inputs across job responsibilities, coordinating with the Project Management team for seamless execution.
• Conduct regular meetings with clients, consultants, contractors, and vendors to address technical matters and ensure project alignment.
• Manage project scheduling, construction processes, and documentation, facilitating smooth handover to the Project team for delivery.

Requirements:

• Master’s or Bachelor’s degree in Mechanical Engineering or equivalent.
• Minimum 7 years of experience in Data Centre or equivalent design and construction.
• Proficiency in variable design standards such as BICSI, TIA, and Uptime Institute Tier Standard.
• Strong problem-solving, communication, and interpersonal skills, with a focus on teamwork and collaboration.
• Proven ability to lead technical discussions effectively across multifunctional teams.
• High resilience, drive for innovation, and commitment to achieving objectives.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now".

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Goh JunHong | Reg No: R1872577

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Digital Service Design Specialist Category: Information Technology Parramatta base location – with flexible/hybrid working site. Full time permanent role What will you be doing? To provide a range of Service Design services to support the ideation process using rapid iteration, disruptive thinking and a 'fail fast approach'. The role will ensure all Service Design and end to end support models are created, reviewed, and implemented for any changed or new services delivered by Digital projects. This role will need to adhere to and help improve our Service Design principles. The role will further support business transition into new ways of working. The key focus of the role would be to ensure projects align to the ITIL service management framework by aligning to our Service Design framework. Your role will involve: Ensure all service design and end to end support models are created, reviewed, and implemented for any changed or new services delivered by Digital projects and…

Click here to view more detail / apply for Digital Service Design Specialist

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Exp : 5 – 7 years

Location : Mumbai – Vikhroli office (WFO)

Ready to work in Rotational

Roles and Responsibilities : 

• L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems

• Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including CRM, Finance, Supply Chain Management, Sales, and Customer Service

• Utilize advanced diagnostic tools and techniques to identify root causes and implement effective solutions

• Serve as a point of escalation for unresolved issues from the first-level support team.

• Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs

• Develop and maintain an in-depth understanding of Dynamics 365 applications, architecture, and integration points.

• Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users and colleagues

• Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends.

• Work proactively to implement preventive measures and long-term solutions to enhance system stability and reliability.

• Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles.

• Share expertise and best practices with the support team to improve overall competency and efficiency.

• Foster strong working relationships with cross-functional teams, including development, infrastructure, and business units, to facilitate effective communication and problem resolution.

• Participate in regular meetings and discussions to share insights, coordinate activities, and drive continuous improvement initiatives

• Perform thorough testing of proposed solutions, patches, and configuration changes in sandbox or development environments before implementing them in production.

• Ensure that all changes adhere to established change management processes and compliance requirements

• Assist in the delivery of advanced user training sessions, workshops, and knowledge transfer sessions to enhance user proficiency and self-service capabilities.

• Provide ongoing support and guidance to users on complex system configurations and customizations ‘MS Dynamic CRM. Knowledge in JIRA and Fresh Service

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Title : DMS Officer (Application Processing Officer)Giro

Job Type : 1 Year Contract

Job Location : Pasir Panjang

Job Responsibilities:

· World check processing of new applications.

· Giro forms processing (Hardcopy & Softcopy).

· Performing of maker and checker role when processing Giro forms.

· Ensuring incoming cases are handled on time and accurately (via Email & in-house system).

· Tallying of end of day cases for daily report.

· Familiar with Microsoft Office.

· Proactive, accuracy and can work independently.

Job Requirements

· Minimum ‘O’ Levels.

· Good written and verbal communication (English)

· Basic computer and technical skills

· Data entry experience and strong admin background

· An understanding of priorities and the ability to meet services datelines

· Ability to assume responsibility for assigned daily + (Ad hoc) tasks and to achieve daily target

· Proficient in MS Office (MS Teams, Outlook). Familiarity in the use of PC/Laptops.

Others

· 1 Year Contract

· Working Hours: 9am – 6pm (Mon – Fri)

· Working location: Pasir Panjang

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to manisha.s@rmagroup.com.sg.

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.

Manisha Sharma

RMA Consultants Pte Ltd

EA License No 93C4403

EA Regn No R1872602

Government Aboriginal Service Design Team traineeship Newcastle NSW, Australia Targeted First Nation employment opportunity! Gain a nationally recognised qualification. Located Newcastle What you'll be doing… You will complete a Certificate III in Government 18 months through a combination of formal training and on-the-job experience with your Host Employer. This position is a targeted role for First Nation applicants to apply! Applicants must have demonstrated knowledge and understanding of Aboriginal and Torres Strait Islander Cultures and have established links with their local Aboriginal community. This unique combination of formal education and work experience will give you the opportunity to: Monitoring & updating the Team Planner Managing the Shared Mailbox Assist on updating and posting on media platforms e.g. Workplace and SharePoint Supporting the team on programs and initiatives Admin support for our Committees and Working Groups Attending community outreach event Data entry & record management Work collaboratively with relevant stakeholders to collect and compile information to support…

Click here to view more detail / apply for Government Aboriginal Service Design Team traineeship

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed. ABOUT THE OPPORTUNITY Are you interested in becoming a Family Day Care Educator and want to run your own business from home? Council’s Education and Care business units coordinates Cumberland Council Family Day Care in strict accordance with the Education and Care National Law and Regulations, Family Assistance Legislation, and Education and Care’s Guiding Principles, and policies and procedures.  Cumberland Council…

Click here to view more detail / apply for Family Day Care Educator - Application Form

Closes: 19 April 2024 Classification: Senior Officer Grade B Salary: $140,226 - $157,418 plus superannuation Position No: 45831 Directorate: Education Advertised (Gazettal date): 05 April 2024 Contact Officer: Anita Wesney on Anita.Wesney@act.gov.au or (02) 6207 3593 Details: The Director, Service Design and Architecture will lead the development of frameworks and systems to strengthen policy development and implementation and project initiation and management directly contributing to the overall service governance for the Group. They will work collaboratively across the EPS and L&T Branches and Group more broadly as well as with a range of executive staff to ensure the delivery of quality policies, programs and services to schools. This position plays a critical role in implementing the SDD review outcomes that directly contribute to strengthening the Groups Service Delivery Framework and culture. The role will establish a program schedule, managing, and tracking the key deliverables, resource planning and identifying and communicating key risks to the program.…

Click here to view more detail / apply for Director, Service Design and Architecture | Full-time Temporary with a Possibility of Permanency