Total 3 Senior Executive technical analyst job vacancies in kuala lumpur

Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.

Responsibilities:

• Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
• Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
• Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
• Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
• System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
• Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
• Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
• Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.
  Quality Assurance: Participate in quality assurance activities to ensure the reliability, performance, and security of POS systems. Conduct testing and validation of software updates, patches, and new releases to verify compatibility and stability.

In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
 
 
 
 
 
 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Reward System

As a global gaming company, we’ve helped millions to fight their way through fearsome mobs in Minecraft Dungeons, battle each other and the environment in Rust: Console Edition and most recently worked with Bethesda Game Studios to craft new adventures for Vault Dwellers around the world in Fallout 76. 

Most recently, we worked with Rockstar Games to bring the beloved western experience Red Dead Redemption and its horror companion Undead Nightmare together for the first time on the Nintendo Switch and modern PlayStation systems. 

We strive to avoid crunch, overtime is optional and always paid, and we offer flexible working hours to allow you to enjoy a normal family life whilst making great games. 

We’re looking for a Senior Technical Artist to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As a Senior Technical Artist at Double Eleven, you’ll develop new and existing pipelines, tools and workflows for artists for a variety art software's using languages such as Python, Maxscripts and C# in conjunction with Unreal, Unity and bespoke engines.

We can support relocation within Malaysia and have a dedicated Operations team on standby to assist you and your family with every step to us.  

Interested? We kindly ask all applicants to submit a portfolio to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

Strictly no agencies (sorry guys!) and we’re unable to sponsor a visa for this role. 

Would you enjoy

• Helping to create beautiful games
• Being part of an amazing team working on multiple AAA titles
• Being trusted to work independently and proactively to the highest standards
• Working with experienced teams in the industry
• All that without having to sacrifice your work-life balance or worry for your job security

What you’ll be doing

• Develop, update and maintain the technical pipelines, tools and workflows for artists and projects across the studio; from initial specifications, through to final in-game implementation and continued future support
• Identify and create methods to improve art pipelines and visual quality
• Profile and implement solutions for improving performance and optimization of art assets without sacrificing artistic vision or exceeding technical limits of minimum specification mobile devices
• Proactively identify new technologies and techniques that will improve the game
• Create detailed, easy to read documentation of toolsets and workflows that the team can rely on
• Support the Art, Engineering and Design Teams, helping to resolve technical difficulties
• Mentor and guide team members in areas of expertise; instill the best practices
• Oversee the implementation of new techniques
• Willing and able to take on responsibilities outside of core specialism in line with the needs of the studio requirements

What we’re looking for

• Significant experience as a Technical Artist or related art role, working on or shipped at least one AAA title
• Demonstrate creativity and technical ability within the constraints of console development
• Extensive application scripting experience (e.g. Python, C#), especially for DCC applications
• Solid understanding of current and next-gen art pipelines and techniques in game development
• Excellent knowledge in Maya and Substance Designer and Painter
• Familiarity with visual FX, lighting, materials, and post effects
• Experience with HLSL shader creation and PBR material workflow
• Extensive knowledge of Unity, Unreal Tech, this includes applications such as Material creation and BluePrint
• Excellent time management and communication skills and the ability to handle large workloads efficiently
• Proactive about making things happen, always seeking a better solution, and a drive to continue expanding knowledge as a technical artist
• Experience working in an Agile workflow

Qualifications

• All relevant qualifications considered

What to expect

We’re pretty sure we’re the best place to work, period.

Some of our benefits include:

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a flexible 1 hour lunch break
• Annual leave + KL gazetted public holidays + leave for your birthday! 
• Up to 10 days discretionary annual leave during the end of year holiday break 
• 1 day off if you’re moving house  
• A personalised development plan mapped against our clear development framework

• Company private healthcare cover in-patient and out-patient for employee, spouse and children
• Access to mental health support via Plumm (includes 4 free video counselling sessions per month) 
• Potential for annual performance bonuses and an end of year bonus
• State of the art office facilities
• Constantly improving tools and workflow so you can focus on creativity
• Fast decision-making to allow you to thrive
• Quarterly free activities via our Bus Tours programme. Bring your family along for a day of fun with grub included 
• Free juice, hot drinks, and fruit
• Many free team parties to celebrate team and game milestones 
• Employee referral bonus (up to MYR5,000!)
• Opportunity to attend and speak at global events as a Double Eleven Ambassador
• Sponsored team activities 
• In-studio wellbeing programmes and support
• Opportunity to contribute to our internal Employee Diversity and Equality Network
• Free game codes, game swag and merchandise
• Maternity, paternity, adoption and dependent leave available.  
• Free on site parking 

Ways to reach us

If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Recruitment team at jobs@double11.com

4e Exchange, a leading financial derivatives trading platform, is seeking a Senior Data Analyst to join our team. As a global leader in the financial services industry, 4e Exchange offers a wide range of financial trading services and products, with a team of experienced professionals supported by advanced technology. The Senior Data Analyst will be responsible for analyzing and interpreting complex data to inform company decisions, as well as identifying trends and opportunities for growth. The ideal candidate will have a strong background in data analytics and financial services, with the ability to communicate insights to various stakeholders.

Responsibilities

• Collect, analyze, and interpret large sets of financial and user data
• Generate reports and presentations to communicate insights and recommendations to management
• Identify trends, patterns, and opportunities for growth within the company's data
• Collaborate with cross-functional teams to support and guide effective decision making
• Develop and maintain data models and databases
• Maintain and update data visualizations and dashboards
• Continuously identify areas for improvement and efficiency in data analysis processes

• Bachelor's or Master's degree in Data Science, Mathematics, Statistics, Finance, or related field
• 5+ years of experience in data analysis, preferably in financial services or trading
• Proficiency in coding languages such as SQL/Excel, Python, R etc.
• Strong analytical and problem-solving skills, with a focus on attention to detail
• Excellent communication and collaboration skills
• Familiar with A/B test design and analysis
• Ability to manage multiple tasks and projects at once while meeting deadlines.