Total 456 Manager pr assistant job vacancies in Customer Service category in The United States of America

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

General Summary:

The ESCC Assistant Supervisor/Assistant Centre Manager will undertake daily responsibilities associated with planning, operations, implementation, management, and administrative support. This includes coordinating activities, conducting assessments, engaging with, and providing support to children and families, and maintaining program documentation. The role entails collaboration with internal teams and external partners to ensure the efficient delivery of service of the centre.

Additionally, ESCC Assistant Supervisor/Assistant Centre Manager will be involved in management meetings, supervision, assessment and intervention planning for students, and coordination with professionals and community resources for service delivery and follow-up.

Reporting Structure:

The ESCC Assistant Supervisor/Assistant Centre Manager will report to the Executive Director of Woodlands Social Centre and/or the Board of Directors.

Key Responsibilities:

1. Program Planning and Implementation:

• Development of relevant daily programs and special projects to meet the needs of the students.
• Plan, coordinate, implement, execute program activities (eg. art and craft, character building, holiday excursions), and ensuring adherence to objectives and timelines.
• Plan and execute yearly events and activities at the centre (house-keeping, holiday programmes for students).

2. Assessment and Support:

• Conduct assessments to identify the needs of students/families.
• Counsel students with behavioural and/or disciplinary issues.
• Provide care and supervise students in an after-school care setting.
• Provide support to students, including their families, through various interventions and activities.
• Deliver support and intervention services to students and their families, addressing prioritized needs within the centre's policies, philosophy and procedures.
• Guide students in their schoolwork in at least two subjects (English/Chinese/Maths/Science).

3. Collaboration and Partnership:

• Liaise with schools and parents regarding students’ progress and behaviour.
• Collaborate with internal teams from Woodlands Social Centre (WSC HQ), and external partners to ensure smooth program delivery.
• Establish and cultivate strong relationships with stakeholders, including community organizations, schools, and government agencies.
• Coordinate with professionals and community resources for service delivery and follow-up.
• Collaborate with the Volunteer Manager in volunteer management, including recruitment, onboarding, training, and supervision.

4. Documentation and Reporting:

• Maintain accurate and up-to-date program documentation, including students records, progress notes, program evaluation, fees collection, subsidy application, compliance with governmental rules and regulations.
• Prepare required reports and documentation for management, government agencies and relevant stakeholders.

5. Management and Administrative Support

• Manage enquiries of new students.
• Manage team of teachers in community-based student care centre.
• Evaluate and provide feedback to the staff on classroom management skills.
• Coordinate annual staff appraisal, declaration of offenses, conflict of interest etc
• Manage all administrative operations of the centre (eg staff training, finance and claims of staff).

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Become an Assistant Service Manager with Active Prospects!


Location: Valley Drive, Brighton (service name Valley Drive)
Salary: £28,636.0 (£14.65 per hour)
Service Type: Supported Living, one site of 4 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care & forensic support)

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Assistant Service Manager for our brilliant new service in Brighton which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.



What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:



all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

The successful candidate should be required to manage demand and capacity for 2ww pts across the specialties. They will be responsible for generating capacity for backlog pts, covering red theatre sessions and rota generation across specialties Please see the attached Job Description and Person Specification for full details on what this role entails.

We provide support to people with learning disabilities, mental health needs, older people, people with Autism and physical disabilities, across Wales. We do that in a number of ways from providing 24-hour support within their own homes, to providing shorter, more focused support to assist with individual tasks or care needs, which are often determined in conjunction with Social Services. The people we support, and their families are at the support of what we do so we are looking for individuals who have the right skills, experience and ability to provide a high quality of support and care to really make a difference.
Our Assistant Service Managers work alongside the Service Manager and the Team, assisting and enabling the Manager and Team to assist the people we support within their home and also in the community. Do you have experience in a Care and Support role and the desire to take the next step in your career in supporting our teams to make a difference?
The sessional team is community based and calls vary from 30 minutes to 4-hour slots, so flexibility is key you will be paid for hours between calls.
What we can offer you:
£25393.10 - £25779.50 (Pro rata Depending on choice of Salary below)
· £13.15 - £13.40 Flexible rate choose what suits you benefit option - 20 days annual leave (plus statutory BH) rising to 25 after 5 years + Bank Holidays in lieu or Lower rate 25 days started rising to 30 after 5 years.

45p per mile when using your own vehicle to support individuals£60.00 per shift for working a sleeping in shiftenhancements for some bank holidaysOccupational sick pay.Enhanced Maternity leave after qualifying periodFully paid training and support to achieve QCF qualificationsEmployee Benefits Scheme offering shopping discounts, technology scheme and cycle to work schemesPaid social care registration feesPaid DBS on starting (conditions Apply) Company mobile phone.Access to Independent Employee Assistance Programme. DRAGONSAVERS (Credit union) savings schemeWHA private healthcare
Conditions and Qualifying period apply to the above.
What we expect from you:
A commitment to enabling people to live fulfilled and independent lives both within their homes and the wider community.A flexible approach to work and the willingness and ability to work mornings, evenings, weekends and also sleeping overnight at the service users homeA full clean valid UK driving license and a car with business insurance, as you will be required to use your car for work purposes.Have a commitment to work towards a QCF in Health and Social Care
Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits

Salary: Basic $4,500 - $5,000 + handphone & transport allowances + VB
Time: Monday - Friday (8.30am to 5.30pm) & alternate Saturday (8.30am to 12.30pm)
Location: Raeburn Park

Responsibilities:

• Manage daily operational activities.
• Manage cost recovery.
• Manage customer feedback/complaints and service recovery.
• Manage all matters relating to vehicle maintenance, repairs, breakdown, accidents and claim settlement.
• Manager operation and maintenance of GBCR vehicle fleet.
• Manage LTA compliance and reporting.
• Manage new rental and projects.
• Develops and implements preventative maintenance programs.
• Manage repair and maintenance budgets.
• Vendor management and relationship.
• Resolve escalated issues arising from operations and requiring coordination with other departments.
• Fleet planning, utilisation and vehicle movement.
• Manage staff welfare, discipline, work performance and HR matters.
• Take lead of all matters within the department and company.

Requirements:

• At least 2 years of relevant experience.
• Min GCE 'O' Level or Diploma.
• Possess Class 3 driving license.
• Proficient in MS Office.
• LTA Compliance and Accident claims knowledge.
• Independent, resourceful and possess a high level of personal drive and commitment in work, responsible, positive with a can-do attitude.
• Able to lead, team-player and able to work well under pressure (able to handle staff and customer issues calmly and professionally).

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Toh Qiu Wei | EA Personnel No.: R23116260

About Us

An opportunity has become available for an Assistant Care Manager who has enthusiasm, energy, drive, and commitment to join the fast-paced teams across West Sussex.

Working for us at West Sussex County Council is all about making a positive difference to the people of West Sussex. This is a great opportunity for you to join us as an Assistant Care Manager. You will act alongside our social work Team and health care colleagues responsible for delivering a statutory social work service to adults in the locality of West Sussex.

About The Job

Salary: £27,334 to £29,777 per annum
Working Pattern: Full time, 37 hours per week
Contract Length: Permanent
Location: Bognor

✅Do you have experience within the Social Work sector?

✅Are you passionate about providing quality care to the community?

✅Do you want to #BeTheDifference?

We are looking for a self-motivated, collaborative new assistant care manager to join our team. This is an excellent opportunity to make a significant difference to our service users lives, although challenging the rewards by far outweigh those challenges as you will always strive for a positive outcome. No two days will look the same; you'll be working in at various locations across the county with numerous colleagues and patients from all walks of life. You will need to take an organised approach whilst exercising your expertise with knowledge of policies and legislations to support those in need.

But don't just take our word for it hear from some of the current Chichester & Bognor Assistant Care Managers:

"Our team is small but tight knit with people from different backgrounds so everyone brings something different and there's always someone you can ask when you need some help. I am neuro divergent and it's one of the first jobs I've been allowed to be who I am. Colleagues accept you for who you are and special adaptions in the workplace were normalised from the start, and after my whole life of having to make do and work arounds it is amazing.

The best part of my job is the amazing people I meet, the different situations they are in and how I can help. We visit people when they are at their most desperate and they don't know where to turn, it's a joy to support, signpost and point them in the right direction and it's up to them to take the next steps with a little encouragement. If you are thinking about a career in social work this role will give you a big insight, and the best advice I can give is to come with a practical can do attitude and a willingness to learn" Debbie

"I have been working as an ACM for little under 3 months. The role is very flexible with the opportunity to create your own dairy. There is a lot of joy in the role, being able to support individuals in getting the care they need is very rewarding. If work becomes overwhelming, there is an approachable and welcoming team right beside you. My role consists of visits in the community and writing assessments, some of which are similar to care plans. Some days we talk to individuals who would like some advice before an assessment". Monika

Experience and Skills

Key Skills:

1. Ability to analyse and interpret information and prioritise needs in order to make recommendations/decisions which will have a positive outcome.

2. Ability to work independently and as part of a team, working under pressure and to tight deadlines.

3. Ability to work in a multi-agency environment to deliver a service to those people who access or need the service.

4. Ability to communicate complicated or sensitive information to a range of audiences to achieve positive outcomes; to be able to communicate clearly with customers reflecting the service objectives and standards.

Qualifications and/or experience:

* GCSE English and Maths or equivalent qualification or experience operating at this level of literacy and numeracy.

* NVQ Level 3 in Care. Desirable

* Experience of providing support/working with people in a Social Care environment.

* Experience of forming effective working relationships within a multi-agency setting.

* An awareness of the policies, practices and procedures relevant to Social Work. Experience of the assessment and review process of care packages.

* Experience of applying relevant legislation, policies and procedures to individual pieces of work.

Rewards and Benefits

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05024.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Please find the detailed person specification and job description for this role attached to this job advertisement.

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents. If you are thinking why join West Sussex there is a supportive culture that is second to none. Employees are genuinely valued, respected and there is an emphasis on work life balance.

Lifelong Services operate countywide, with teams based in each of the three main hubs within West Sussex. Our Lifelong Services Teams have a unique focus, supporting young people and adults with lifelong physical disabilities, learning disabilities, autism, and brain injuries acquired at an early age. We also work with adults with sensory impairments acquired at any age.

About The Job

Salary: £27,334 - £29,777 per annum
Working Pattern: Full Time
Contract Length: Permanent
Location: Worthing Areas, with hybrid working
Interview Date: 13th May

✅Do you have experience within the Social Work sector?

✅Are you passionate about providing quality care to the community?

✅Do you want to #BeTheDifference?

In this exciting opportunity, you will, under guidance and regular supervision provide a social work support service to those people who access or need the service, to include assessment, planning and review within the Supporting Lives, Connecting People framework. You will manage a challenging yet rewarding portfolio of casework, attending multi-disciplinary meetings and working in partnership with our Health, Community and Third Sector colleagues.

We are looking for a self-motivated, collaborative new assistant care manager to join our team. This is an excellent opportunity to make a significant difference to our service users lives, although challenging the rewards by far outweigh those challenges as you will always strive for a positive outcome. No two days will look the same; you'll be working in at various locations across Worthing, Shoreham, Lancing and Littlehampton with numerous colleagues and customers from all walks of life. You will need to take an organised approach whilst exercising your expertise with knowledge of policies and legislations to support those in need.

Experience and Skills

Key Skills (please cover within your application):

1. Ability to analyse and interpret information and prioritise needs in order to make recommendations/decisions which will have a positive outcome.
2. Ability to work independently and as part of a team, working under pressure and to tight deadlines.
3. Ability to work in a multi-agency environment to deliver a service to those people who access or need the service.
4. Ability to communicate complicated or sensitive information to a range of audiences to achieve positive outcomes; to be able to communicate clearly with customers reflecting the service objectives and standards.

Qualifications and/or experience:

• GCSE English and Maths or equivalent qualification or experience operating at this level of literacy and numeracy.
• NVQ Level 3 in Care. Desirable
• Experience of providing support/working with people in a Social Care environment.
• Experience of forming effective working relationships within a multi-agency setting.
• An awareness of the policies, practices and procedures relevant to Social Work. Experience of the assessment and review process of care packages.
• Experience of applying relevant legislation, policies and procedures to individual pieces of work.

Rewards and Benefits

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05125.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!

NTU’s Student Affairs Office seeks to achieve its mission of collaborating and co-creating a meaningful and enriching student life experience with its partners by:

• promoting students’ personal growth through co-curricular learning arising from student-led activities, leadership development initiatives, residential hall programmes, inclusion and integration efforts, community engagement initiatives and sports
• facilitating meaningful engagement among key stakeholders within and outside of the NTU community.

Responsibilities

1) NTU’s Bridging Programme

• Coordinate with various NTU Offices to support NTU Bridging Programme Students’ administrative transition into Singapore and NTU.
• Collaborate with various NTU Offices to plan and implement the pastoral care programme for NTU’s Bridging Programme Students.

2) Student Support and Case Management

• Work with NTU Offices and Schools to identify and provide relevant support services to SM2, ASEAN and Science & Engineering scholars, both academic and non-academic.
• Plan and implement activities for these students, to help them better integrate academically and socially.

3) University-Wide Integration Efforts

• Collaborate with and provide advice to students, staff, and faculty to educate and raise awareness of integrative practices.
• Plan and implement programmes and initiatives that inculcate the importance of diversity and integration.
• Support the development and implementation of policies and practices which enhance integration within NTU.

4) Data analysis and preparation of reports for submission to regulators and NTU senior management.

Requirements

• Bachelor’s degree in any related field from a recognised University.
• Good working knowledge on the transition and integration of international students in higher education.
• At least 3 - 5 years of relevant experience which involves considerable interaction with youth.
• Experience with international students in the tertiary education sector will be advantageous.
• Sensitive to and empathetic towards the transition and integration challenges faced by international students.
• Critical and lateral thinking skills.
• Ability to adapt effectively in a complex and constantly changing environment.
• Communication, negotiation and influencing skills (written and verbal).
• Ability to work collaboratively with university students and colleagues from different cultural and disciplinary backgrounds.
• Strong drive to initiate, plan, implement and deliver integration initiatives on time and on target.
• Proficient in all Microsoft Office application software.