Job Title
Resource Planner
Job Description
[Philips Korea] Resource Planner 채용
Company Introduction
필립스코리아는 1976년 한국 법인을 설립한 후, 지난 40년간 헬스케어, 소비자 라이프스타일, 조명 등 3대 사업 부문을 중심으로 한국 소비자에게 의미 있는 혁신을 제공하고 한국의 기업 시민으로서 지속 가능한 사회를 만들고자 노력해 왔습니다.
현재는 전문 헬스케어 솔루션과 퍼스널 헬스 솔루션을 통해 전방위적 헬스케어 솔루션을 제공하며, 한국인이 더욱 건강한 삶을 영위하도록 돕고 있습니다. 필립스코리아 본사는 서울시 중구에 위치하고 있으며, 300여 명의 임직원이 근무합니다.
• 필립스 코리아 홈페이지
• Working at Philips Korea
• Future Together - Partnership & Innovation
Job Title
Resource Planner(CS Team)
Job Description
About Position:
• Business: Health Systems, Customer Service
• Job Title: Resource Planner
• Location: Seoul, Korea
Role Summary:
Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management, and balance continuously conflicting demands in the area of business obligations, resource availabilities and customer demand.
Key Areas of Responsibilities:
• Create a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.
• Make long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand
• Receive, monitor, develop and dispatch service orders for service engineers and resources
• Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
• Create, communicate and confirm customer maintenance plan(s) for preventive maintenance aligned with contract and maintenance requirements
• Forecast, plan, analyze and monitor service execution for workforce utilization and preventive maintenance
Qualifications & Requirements:
• Education: Bachelor’s Degree level education
• Fluent in English, verbal and written in addition to local language
• Minimum 2 years experience in Supply Chain Management or Customer Services
• Experience with Microsoft Windows and Office Software
• Experience with case management systems and related tools
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
