Total 8 customer service job vacancies in Petaling Jaya SGR

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Executive to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Service Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Support Specialist to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Support Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Care Specialist to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Care Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role overview:

We are seeking a dynamic and results-driven Customer Service Representative (Outbound) to join our team. As a Customer Service Representative (Outbound), you will be responsible for generating leads, cold calling potential customers, and promoting our products/services over the phone. The ideal candidate will have excellent communication skills, a persuasive attitude, and a passion for sales.

Responsibilities:

• Conduct outbound calls to prospective customers to introduce our products/services and generate sales leads.
• Present product information, pricing, and benefits to potential customers persuasively.
• Achieve and exceed weekly/monthly sales targets.
• Maintain accurate records of calls, interactions, and sales in the system.
• Handle objections and concerns effectively to secure sales opportunities.
• Build and maintain strong customer relationships through regular follow-ups.
• Stay updated on product knowledge, market trends, and competitor activities.
• Provide feedback to the marketing and sales teams to improve campaign effectiveness and sales strategies.
• Meet or exceed performance targets, including call volume, customer satisfaction scores, and sales quotas, as outlined by management.

• Proven experience in customer service, sales, or related field preferred.
• Excellent communication skills, both verbal and written.
• Strong persuasive and negotiation skills.
• Ability to work well under pressure and meet tight deadlines.
• Self-motivated with a positive attitude and high energy level.
• Good organizational and time management skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to handle rejection and maintain professionalism in challenging situations.
• High school diploma required; bachelor’s degree in Marketing, Business, or related field preferred.
• Prior experience in the industry related to the products/services being offered is a plus.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Overview:

As a Customer Experience, you will be responsible for making outbound call to customers while effectively promoting our insurance products and plans based on their specific needs. You will play a crucial role in assisting customers in understanding the various life insurance options available to them and guiding them towards the most suitable coverage.

Key Responsibilities:

• Making outbound call towards customers in a professional and courteous manner.
• Listen actively and empathize with customers to understand their unique situations and insurance needs.
• Provide personalized recommendations about different insurance options, coverage, benefits, and premiums that align with customers' requirements.
• Educate customers on the features, benefits, and coverage of various insurance plans offered by the company.
• Assist customers in completing applications, processing claims, and resolving any issues or concerns.
• Handling customer inquiries, resolving issues, and addressing concerns effectively via all form of communication channel
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with sales and other departments to meet customer needs and achieve company goals.
• Continuously updating knowledge of insurance products, industry trends, and regulations.

Qualifications:

• Previous experience in customer service, sales, or insurance industry preferred.
• Excellent communication skills with the ability to empathize and build rapport with customers.
• Detail-oriented with good organizational and multitasking abilities.
• Strong sales and negotiation abilities.
• High attention to detail and accuracy.
• Flexibility to work in shifts as required.
• A proactive attitude and a customer-centric approach.

Benefit :

• You will be working in a fast-growing startup that promotes flexible and open culture.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Casual work attire

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and Mandarin-proficient professional to join our team as a Customer Experience Specialist. The ideal candidate should be available to start within two weeks and will play a crucial role in ensuring exceptional customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Engage with customers in a professional and friendly manner, providing assistance and resolving inquiries through various channels (phone, email, chat).
• Effectively communicate with Mandarin-speaking customers, addressing their needs and concerns.
• Identify and resolve customer issues promptly, ensuring a positive customer experience.
• Develop a comprehensive understanding of our products/services to provide accurate information and guidance to customers.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.

• Proficient in Mandarin (spoken and written) is essential for effective communication with Mandarin-speaking customers.
• Previous experience in a customer service or support role is preferred.
• Strong communication skills in both Mandarin and English.
• Excellent interpersonal skills and ability to convey information clearly.
• Demonstrated ability to analyze and resolve customer issues in a timely and effective manner.
• Immediate availability to start within two weeks.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Role Overview:

As a Customer Experience Executive (Night Shift), you will play a crucial role in ensuring our customers receive excellent service and support during non-traditional working hours. You will be responsible for addressing customer inquiries, resolving issues, and providing assistance with a focus on delivering a positive and memorable experience.

Responsibilities

• Effectively address customer inquiries and concerns via various communication channels, including phone, email, and chat. Provide accurate and timely information to customers while maintaining a high level of professionalism.
• Identify and resolve customer issues promptly, ensuring customer satisfaction and loyalty. Collaborate with internal teams to escalate and resolve complex problems.
• Work during night hours to support customers in the time zone. Maintain a high level of attentiveness and efficiency during the night shift.
• Accurately document customer interactions and details of resolutions in the system. Contribute to the creation and improvement of knowledge base articles for common issues.
• Provide feedback on recurring customer issues to contribute to process improvements. Actively participate in training programs to enhance product and service knowledge.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Casual work attire

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are seeking a dedicated and customer-focused Life Insurance Consultant to join our team. As a Life Insurance Consultant, you will play a crucial role in providing excellent service to our clients, addressing their inquiries, and ensuring a smooth and positive customer experience. This position requires a strong understanding of life insurance products, effective communication skills, and the ability to empathize with clients' needs.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about life insurance policies, coverage, and benefits.
• Assist customers with policy changes, claims processing, and other service-related requests.
• Educate customers on various life insurance options, helping them make informed decisions based on their needs and preferences.
• Analyze and assess customer profiles to recommend suitable life insurance solutions.
• Investigate and resolve customer issues, complaints, or discrepancies with a focus on customer satisfaction.
• Collaborate with internal teams to address complex customer concerns.
• Maintain accurate and up-to-date customer records, ensuring all interactions are documented in the company's systems.
• Stay informed about the latest developments in life insurance products and industry regulations.
• Participate in ongoing training to enhance product knowledge and customer service skills.
• Collaborate with sales, underwriting, and claims teams to streamline processes and improve overall customer service.

• High school diploma or equivalent (Bachelor's degree preferred).
• Relevant certifications in life insurance or customer service is a plus
• Previous experience in customer service, preferably in the insurance industry.
• Strong understanding of life insurance products and industry regulations.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary