Total 4,162 Senior Executive customer service job vacancies in The United States of America

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 

Requirements:

• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements: 
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Responsibilities:

Communicate closely with Sales personnel and customers on orders received to ensure timely delivery;

To prepare purchase order;

To prepare and submit quotation to customer;

Responsible in operations of order processing, tracking, and monitoring of orders, and ensuring quality and smoothness of operations;

Ensuring orders are processed smoothly end-to-end in a timely manner (from checking stock allocation, warehouse stock and PO details and to ensure delivery of orders have been completed);

To ensure on time collection of customer payment;

Imports and exports shipment arrangement and document preparation;

Coordinating shipments with customers and suppliers, shipping agents, forwarders and port agent, for efficient and smooth handling of shipments via road, air and sea mode;

Handle customs permit declaration;

Update daily shipment/delivery schedule on project basis;

Verify freight bill for inbound and outbound shipment;

Requirements:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma & Professional Degree.

At least 3 years of working experience in the related filed is required for this position.

Computer literate. (familiar with SQL Accounting)

Required language(s): English and Bahasa Malaysia

Preferably Language(s) : Bahasa Malaysia, English and Mandarin.

Able to speak and write in Mandarin are added advantage.

Proactive, self-motivated, quick learner, pleasant personality with good interpersonal and communication skills.

Full-Time positions available.

Applicants must be Malaysian citizens.

Attractive Salary Package 

Flexible & Friendly work environment

5 Working Days (Monday - Friday)

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

!!!WE WANT YOU!!!

Homestay Customer Service

Working hours: Full time 6 days a week

Chill and fun environment

Job Descriptions:

• Handle all the booking and inquiry from non booking and in house guest
• Assist guests with check-in and check-out and aspects of guest services.
• Respond to in-house guests enquiries during their stay.
• Understand basic household maintenance knowledge, such as changing light bulb.
• Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
• Strive to serve guests with professionalism and absolute courtesy at all times
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Keep stock of office supplies and place orders when necessary
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data

Job Requirements:

• Fresh graduate are welcomed, no experience needed as training will be provided
• Both gender are welcomed to apply
• Fluent in Main language
• Require basic of Microsoft Excel and others
• Able to complete task independently
• Willing to learn and have patient towards work
• Provide with commission and incentive
• Must have own transportation
• Prioritization and time management skills
• Good interpersonal skills and self-discipline
• Customer-orientated, proactive
• Able to work with little supervision and maintain a high level of performance
• Able to work on shift, weekend and public holiday.
• Handle simple accounting jobs

！ ！ ！我們需要你！ ！ ！

工作時間：一個星期六天制

輕鬆的工作環境，年輕的氛圍

有上進心，刻苦耐勞

工作範圍：

• 處理客人在網路上的booking 和inquiry
• 協助客人辦理入住和退房
• 及時解決客人入住期間的要求、問題
• 懂得基本家居維修知識，例如：換燈泡。
• 以專業和禮貌對待每一個顧客
• 協調辦公室活動和運營，確保效率和符合公司政策
• 管理電話和通信（電子郵件、信件、包裹等）
• 支援預算編制和簿記程序
• 更新包含人員、財務和其他數據的記錄和資料庫

工作要求：

• 有無經驗皆可，有工作經驗優先，也將提供訓練
• 精通中，英語溝通及書寫能力
• 精通基本的Microsoft Excel 及電腦操作
• 具備獨自完成工作能力
• 具備細心，耐心與肯學的心
• 另外提供佣金，津貼& 股份獎勵
• 需擁有自己的交通工具
• 時間管理
• 良好的人際溝通能力與自律能力
• 以客戶為導向，積極進取
• 能夠在很少的監督下保持較高的工作水平
• 能夠在週末和公共假期工作
• 處理簡單的會計工作

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化

每週 5.5 個工作天或彈性工作時間（每週 44-45 小時）

職責
- 接收預訂查詢
- 協助客戶滿足任何要求，預先安排他們的住宿
- 與農場主人密切合作，根據客戶的特殊要求進行客製化預訂
- 向客戶提供報價
- 根據客戶的要求與客房服務和度假村團隊協調並為他們的住宿做好準備
- ⁠辦理入住/退房手續的顧客
- 在客戶入住期間為客戶提供待命服務
- 與維修團隊對設施進行例行檢查
- 收到客戶的評論以及給團隊的回饋以鼓勵/改進

要求：
- 最好是身體健康的人
- 至少 3 年客戶服務經驗
- 精通英語和普通話
- 能夠在週末/公共假期工作
- 能夠根據預訂日期靈活工作
- 能夠應對任何臨時情況
- 在任何情況下都靈活
- 能夠處理投訴
- 始終對顧客有禮貌
- 擁有良好的領導能力，能夠與團隊合作，為客戶提供良好的接待服務
- 能夠在工作週期間留在農場地區
- 熱愛大自然、實踐健康的生活方式、環保是這項工作的獎勵
- 需要自己的交通工具

好處：
- 全職工作
- ⁠EPF + SOCSO + SIP
- 有薪年假、病假、補假、喪假、婚假、住院假、產假
- 休息日工作額外x1.0工資
- 公休日工作額外x2.0薪資
- 員工購買
- 提供駐外人員宿舍
- 顧客入住期間提供膳食
- 提供多餘的農產品供自己煮飯

津貼和福利

• 醫療的
• 公積金
• 索斯科

5.5 working days per week or flexi hour (44-45 hours per week)

Responsibilities
- receiving booking enquiry
- ⁠assist customer with any requirements, pre-arrange for their stay
- work closely with farm owner for any customize booking based on customer’s special requirements
- ⁠provide quotation to customer
- ⁠coordinate with the housekeeping & resort team based on customer’s requirements and prepare for their stay
- ⁠check-in / check-out customer
- ⁠standby for customer throughout their stay
- ⁠routine check with the maintenance team on the facilities
- ⁠receiving review from customer and feedback to the team for encouragement / improvement

Requirements:
- preferably physically fit individuals 
- ⁠at least 3 years experience in customer service 
- ⁠fluent in English & Mandarin
- ⁠able to work during weekend / public holiday
- able to work flexibly according to booking date
- ⁠able to cope with any ad hoc
- ⁠flexible in any situation
- ⁠capable in handling complaints
- ⁠good manners to customer at all time
- ⁠have good leadership to work with the team in order to provide good hospitality to customers
- ⁠able to stay in farm area during the week of work
- ⁠love nature, practice healthy lifestyle, eco friendly are bonus to this job
- ⁠own transport is needed

Benefits:
- full time job
- ⁠EPF + SOCSO + SIP
- ⁠Paid Annual Leave, Medical Leave, Replacement Leave, Funeral Leave, Wedding Leave, Hospitalize Leave, Maternity Leave
- Worked on Rest Day additional x1.0 pay
- Worked on Public Holiday additional x2.0 pay
- ⁠staff purchase
- ⁠hostel provided for out-station staff
- ⁠meals provided during the days has customer stay
- ⁠excess farm produce provided for self cook

Perks & Benefits

• Medical
• EPF 
• Sosco 

• Transform traditional business platform to digital business platform.
• To initiate new ideas for improvements in business processes as well as operational system for efficiency and effectiveness in the entire process.
• To measure & monitor on the digital business platform performance and liaise with respective business units for the digital platform improvement and growth.
• Responsible to innovate and develop new improve features in functional system requirement.
• To lead the digital channel process/operation improvement that provides expertise and serve as an internal consultant to Business Units specialising in improving customers experiences.
• Provide support to external and internal stakeholders in regards to functional system. 

Job Requirements :

• Bachelor’s degree in Marketing, Bachelor degree in Marketing, Communications, Business, and Arts, Social Science or other related creative discipline required.
• Min 3 years of experience in Digital Planning or equivalent.
• Ability to work and thrive in a self-starter, fast-paced and changing environment.
• Ability to provide efficient, timely and reliable customer service to both internal and external customers.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

• Able to highlight legal risks/exposures involved, identify possible breaches and non-compliance under applicable laws and regulations as well internal procedures and policies and offer mitigating solutions.
• Able to draft, negotiate and review legal agreements/ documents to ensure the rights and interests of the Company are well protected from legal perspectives.
• To liaise with business units and external lawyers in relation to litigation/ consumer’s complaints filed at Consumer Tribunal, and to attend Consumer Tribunal hearing on behalf of the Company.
• To provide legal advisory to the business units.
• Conduct research and advise on legal aspects of corporate transactions to the management or relevant business units.
• Assist in management of Panel of Solicitors to ensure effective legal representation in litigation process, relevant corporate exercise and company projects.
• To manage the Contract Management System to ensure all legal documents/ agreements are properly monitored, organized and registered in the system.
• Support the Legal Managers and business units to minimize and manage legal risks prudently.
• Undertake any other duties as assigned by the Legal Managers.

Requirements :

• Bachelors of Law degree – LL.B (Hons).
• Minimum 3 year of working experience in the Legal Department of a Bank or Financial Institution. Candidates from legal practice will also be considered.
• Fresh graduates are encouraged to apply. 
• Understanding of Islamic Financing scheme would be an added advantage.
• Sound legal knowledge of Malaysian law. Good research and analysis skills.
• Legal advisory competency and drafting skills.
• Attention to details and organized.
• Ability to prioritize work and meet tight deadlines.
• Proactive with positive attitude and a good team player. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

Job Responsibilities :

• Plan and conduct IT audits in accordance with the approved annual audit plan.
• Assist to develop audit program and prepare audit work documentation as guided by the Internal Audit’s documentation standard to support audit conclusion and results.
• Prepare and discuss audit findings with relevant departments and develop practical, value added recommendations to address the root cause of the issues identified.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Requirements :

• Degree or relevant professional qualification in Information Technology, Computer Science or Information System Auditing / Security.
• A minimum of 4 years of IT audit / IT security experience.
• Good organisational and analytical skills, and possess strong sense of ownership to complete assigned tasks, audits within the stipulated timeframe.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal skills.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

• Responsible for the business expansion for Motorcycle Financing.
• To establish long term business relationship with manufacturers and business partners.
• To manage business annual marketing budget.
• To plan & present department’s 6 months planning in advance & continuously update 6 months planning on monthly basis.
• To lead & manage product marketing team as well as merchant service executives.
• To carry out postmortem exercise for overall region sales performance by product category and perform a comparison against previous years.

Requirement:

• Bachelor’s degree preferably in Business Administration, Marketing, Economics, Finance or in a related field.
• Minimum 5 years’ experience in product strategy and development in financial or sales related industries.
• Excellent command in English and Bahasa Malaysia with good presentation and interpersonal skills.
• Outgoing with warm personality and good project management skills.
• Able to perform task given under minimum supervision.
• Able to work under pressure and independently within a team environment.
• Good knowledge in MS Office especially Excel.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave