Primary Responsibilities

Purchasing Administration

· Supervise, train and motivate Purchasing department employees

· Ensure that the department works closely with the Executive Chef and the Food & Beverage Director to purchase the highest quality products at the lowest prices

· Ensure that all purchase order requests are properly completed and approved

· Negotiate food prices, place required daily food orders and ensure prompt delivery

· Generate purchase orders on approval requisitions and obtain necessary authorization

· Obtain competitive price quotations and confirm purchase availabilities

· Provide the Financial Controller with a monthly summary of purchasing reports

· Coordinate regular inventories with storeroom personnel and department heads

· Coordinate capital project purchases with corporate purchasing and outside contractors

· Cultivate the sound supplier relationships

· Conduct regular quality control audits to ensure staff are performing their duties according to standard guidelines

· Conduct food supplier premise checks with the Chef before registering the supplier as a vendor to ensure supplier compliance with Hazard Analysis Critical Control Point (HACCP) standards

· Conduct surprise audit of receiving and storage areas from time to time to ensure that Hazard Analysis Critical Control Point (HACCP) standards are adhered to

Team Management

· Interview, select and recruit direct reports

· Identify and develop team members with potential

· Conduct performance review with the team

· Constantly monitor team members’ appearance, attitude and degree of professionalism

· Prepare detailed induction programs for new employees

· Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

· Be aware of the hotel fire & life safety/emergency procedures

· Attend all briefings, meetings and trainings as assigned by management

· Maintain a high standard of personal appearance and hygiene at all times

· Perform other reasonable duties assigned by the assigned by the Management

him/

Main Complexity/Critical issues in the Job

To negotiate and obtain competitive pricing for specifications as directed

Only shortlisted candidates will be contacted soon.

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

YOUR ROLE:

As a Revenue Manager/ Analyst, you'll play a pivotal role in steering our revenue ship to success. Working closely with our Director of Revenue, you'll lead the charge in analyzing our performance across various revenue streams and crafting strategies to maximize our earnings.

WHAT YOU WILL DO:

Navigate the Numbers: Your day kicks off with diving deep into daily reports on revenue pace, pick-up, and forecasts. Armed with this data, you'll uncover insights that will guide our revenue strategy decisions.

Craft Revenue Strategies: Using historical reservation data and market intel, you'll be the architect behind our revenue strategies. Whether it's adjusting rates or managing inventory, your expertise will be instrumental in keeping us ahead of the competition.

Keep Us on Course: You'll be the guardian of our revenue management operations, ensuring everything runs like a well-oiled machine. From daily checklists to monthly audits, you'll keep us sailing smoothly.

Stay Ahead of the Curve: You won't just be crunching numbers—you'll also be keeping a keen eye on the competition. By staying abreast of market trends and best practices, you'll help us maintain our competitive edge.

Skills and Experience:

• Opera, TARS and IDeaS G3, and Excel is your playground.
• Previous experience in Revenue Management (Rooms or Food & Beverage) is a plus, but if you're a fresh graduate with a passion for numbers and hospitality, we want to hear from you too!
• Digital tools and analytics? You're all over it.

Who You Are:

• You're a communicator extraordinaire, with a knack for keeping everyone on the same page.
• Diversity and analytical thinking is your bread and butter—you thrive in multicultural environments and you can spot trends and insights like nobody's business.
• Self-motivated? Check. Energetic? Double-check.
• Got an idea? Bring it on! You're all about taking initiative and thinking outside the box.

Kindly note that only shortlisted candidates will be contacted.

• Responsible for the smooth running of banquet operations.
• Ensure set-up is in accordance to the guests' requirements.
• Provide excellent customer service to guests.
• Check and ensure that all operating supplies are well-stocked and sufficient to run operations.
• Attend pre-function meetigns with the event organisers, disseminate information and changes to colleagues and relevant departments.
• Provide training to team members and casual labour on banquet operations.
• Enforce and uphold high standards of hygiene.
• Reporting to Banquet Operations Manager

Only shortlisted candidates will be contacted.

• Consistently offer professional, friendly and engaging service
• Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest feedback, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Identify and develop existing policies and procedures to improve the guest experience
• Review all arrival and VIP reports to ensure all special requirements are met or exceeded
• Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
• Establishing a strong working relationship with the Executive Chef and kitchen team
• Generating monthly reports, ordering beverages and completing stocktake
• Minimum 3- 5 years of related experience preferably in the Hotel industry
• Mature, energetic, assertive, independent and a team player
• Strong leadership skills with excellent interpersonal and communications skills
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted.

Job Description & Requirements

Provide support and assistance to the Front Office Manager in managing front office operations from maintaining cash control to delivery of guests service standards on a daily basis.

• Attend to guests’ enquiries, requests, complaints and compliments;
• Supervise reception staff to ensure optimum occupancy and average room rate for maximizing revenue;
• Monitor Front Office staff to ensure guests receive warm attention and personal recognition at all times;
• Ensure front line staff display high degree of professionalism, integrity and well-groomed at all times when on duty;
• Ensure good service delivery and quality services to our guests;
• Record the details of events in Duty Manager Log Book and to take necessary actions;
• Make improvements to the overall operations with an emphasis to increase guest satisfaction, revenues as well as reducing costs;
• Monitor departmental costs to ensure performance against budget;
• Ensure proper staff training and standard operating procedures are in place;
• Communicate and coordinate with other operating department to ensure smooth delivery of a suite of services to our guests;
• Respond efficiently to any hotel emergency or safety situation, as well as ensure the proper control and instructions of emergency procedures are adhered to;

Sales Management

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis (targetting leisure market)
• Prepare a monthly list of accounts to penetrate for the following month
• Plan a minimum of 5 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare a monthly action plan for the main market segment
• Perform monthly review account profile on room nights production and average rate
• Account penetration and marketing activities to maintain a competitive edge
• Fully responsible for accounts under his/her management, including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Other Responsibilities

• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests
• Provides after-sales service and in particular, ensures all guests' complaints are efficiently addressed
• Perform other reasonable duties assigned by the Management

Requirements

• Degree/Diploma in Hospitality / Sales and Marketing
• 4 years in relevant sales experience
• Strong communication skills
• Confident, enthusiastic, team player, positive attitude
• Well versed in the use of computer software (Microsoft office)
• Effective time management skills
• Understanding of sales strategies & account profitability

Only shortlisted candidates will be contacted

Primary Responsibilities

Banquet Operation

· Take charge of banquet event operation

· Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.

- Attend pre-function meeting with Event Organisers, disseminate information and changes to colleagues and relevant departments.

- Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log

- Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received

- Ensure that team members with direct guest contact possess good product knowledge

- Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations

- Check and ensure that all operating supplies are well stocked and sufficient to run operation

- Plan the manning allocation/work assignment per Banquet event

- Implement appropriate and effective measures to keep costs and expenses within budget

- Supervise the maintenance of service standards during banquet service operations

- Engage and obtain guests’ feedback during operations to ensure satisfaction

- Handle guests’ complaints and comments tactfully and efficiently

Team Management

· Interview, select and recruit F&B and banquet employees

· Ensure that new hire induction and required trainings are completed within three months of employment

· Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards

· Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required

· Maintain department communication logbook and update notice board.

Other Responsibilities

· Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

· Be well versed in hotel fire & life safety/emergency procedures

· Attend all briefings, meetings and trainings as assigned by management

· Report for duty on time wearing clean and complete uniform at all times

· Maintain a high standard of personal appearance and hygiene at all times

· Perform other reasonable duties assigned by the Management of the Hotel

Only shortlisted candidates will be contacted.

Primary Responsibilities

Achieves Both Individual and Team Revenue and Profit Goals as Per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales and event sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Ability to innovate with the hotel offerings and creative selling for both outlets and banquet venues.

Focuses on Meeting Planner and Guest Experience

• Ensures the accuracy of bookings, event requirement and restaurant event order at all times.
• Familiarises with the house system. (Opera, Social Tables, Resdiary)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Hotel Goals

• Cross selling of hotel guest rooms, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of Events and F&B experiences where necessary.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• To ensure optimize earning (number of covers and average price) for your points of sales.
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Responsible for the management and operations of the Marketing Department.

• Strategic planning
• Marketing budget
• Public Relations and Communications
• Loyalty
• TTL marketing
• Partnerships
• CRM

Responsible for the Hotel’s marketing activities and brand visibility. You are a competent generalist with a proven track record of strategizing and executing comprehensive marketing plans. Someone who is highly independent, passionate and creative. Able to take the lead and guide other departments. Frequent reporting to internal and external stakeholders.

Duties and Responsibilities

• Develop annual marketing plan and budget, execute all marketing actions to drive revenue for rooms and all outlets and services
• To enhance brand exposure for the Hotel
• experience in digital marketing in F&B and rooms
• PR and Communications
• Implement effective and efficient marketing channels for optimum brand exposure and revenue opportunities
• Manage marketing reporting to internal and external stakeholders
• Manage and develop the marketing department
• Work with other departments in conceptualization and execution of marketing initiatives
• Competitive analysis
• Maintain a close working relationship with the Regional team

Only shortlisted candidates will be contacted.

Sales Management

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Prepare a monthly list of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare a monthly action plan for the main market segment
• Perform monthly review account profile on room nights production and average rate
• Account penetration and marketing activities to maintain a competitive edge
• Fully responsible for accounts under his/her management, including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Other Responsibilities

• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests
• Provides after-sales service and in particular, ensures all guests' complaints are efficiently addressed
• Perform other reasonable duties assigned by the Management

Requirements

• Diploma in Hospitality / Sales and Marketing
• 2 years in relevant sales experience
• Strong communication skills
• Confident, enthusiastic, team player, positive attitude
• Well versed in the use of computer software (Microsoft office)
• Effective time management skills
• Understanding of sales strategies & account profitability

Only shortlisted candidates will be contacted

Primary Responsibilities

• · Ensure that your team delivers quality services, both in production of customer service at all points of sale in the hotel.
• · Ensure the correct operation of the various services in your department.
• · Effective leadership of all Managers in the division.
• · Motivate and create a team spirit in all sections of the Food & Beverage.
• · Ensure that the profitability of your department is consistent. Be involved in the pricing policy of your departments.
• · Ensure that the health and safety regulations are complied with and applied in the department.
• · Ensure that there is compliance with the work legislation in Food & Beverage Department.
• · Engage and obtain guests’ feedback during operations to ensure satisfaction
• · Handle guests’ complaints and comments tactfully and efficiently
• Team Management
• · Draw up and or check the work schedules for your teams, taking into consideration all forecasts and workloads i.e. holidays and off day’s etc.
• · Ensure that new hire induction and required trainings are completed within three months of employment
• · Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards
• · Observe, coach, motivate and counsel team, disciplinary actions if required
• · Respond to all questions raised by your team in the area of personnel management
• · Maintain department communication logbook and update notice board.
• Other Responsibilities
• · Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• · To ensure optimize earning (number of covers and average price) for your points of sales.
• · Be well versed in hotel fire & life safety/emergency procedures
• · Attend all briefings, meetings and trainings as assigned by management
• · Report for duty on time wearing clean and complete uniform at all times
• · Maintain a high standard of personal appearance and hygiene at all times
• · Perform other reasonable duties assigned by the Director of Food & Beverage and Leadeship team of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in food & beverage operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

Span of Control

• Budget responsibilities
• Revenue responsibilities
• Manpower planning and rostering

Profile

Knowledge and Experience

• · Degree/Diploma in Hospitality Management/Food & Beverage preferred
• · Additional certification(s) in Food & Beverage will be an advantage
• · Minimum 2 years of relevant experience in a similar capacity
• · Ability to speak other languages and basic understanding of local languages will be an advantage
• · Working knowledge of MS Excel, Word, & PowerPoint

Competencies

• · Strong leadership, interpersonal and training skills
• · Good communication and customer contact skills
• · Service oriented with an eye for details
• · Ability to work well in stressful & high-pressure situations
• · A team player & builder
• · A motivator & self-starter
• · Well-presented and professionally groomed at all times

GENERAL MISSION

• To assist the Director of Finance and oversee daily accounting operations in the hotel.

RESPONSIBILITIES AND MEANS

• To supervise daily accounting operations.
• To perform bank reconciliation and month-end reconciliation of all general ledger balances
• To prepare the trial balance and financial reports.
• To review and analyse all accounts before issuing final monthly financial statements.
• To supervise and control subordinates to discharge their duties in an effective and efficient manner.
• To ensure teamwork and efficient operation of the department through team spirit development.
• To supervise daily accounting operations.
• To prepare time tables for completing monthly reports and work schedules.
• To be responsible for preparation of the various monthly reports as required by Management.
• To perform a financial analysis on the monthly statements and report the results to the Director of Finance.
• To assist the Director of Finance in checking and investigating whether purchase requisitions fall in capital expenditure or expense budgets.
• To ensure sub-ledgers and supporting evidence are in order and properly maintained to support the General Ledger.
• To safeguard all contracts and agreements and to supervise the necessary accounting procedures and the preparation of accounting ledgers and summaries.

Knowledge and Experience

· Bachelor’s Degree in Accounting / Finance

· Additional certificate as a Certified Public Accountant (CPA) will be an advantage

· Minimum 8 years of experience in a senior finance or accounting position

. Preferably with 3 years hotel experience

· High degree of professionalism with strong understanding of business acumen

· Excellent reading, writing and oral proficiency in English language

· Proficient in MS Excel, Word, PowerPoint, and relevant financial and accounting reporting systems

· Fully conversant in accounting principles and financial regulation standards

Competencies

· Strong leadership and interpersonal skills

· Excellent communication and customer contact skills

· Results and service oriented with an eye for details

· Ability to multi-task, work well in stressful & high-pressure situations

· A team player & builder

· A motivator & self-starter

· Well-presented and professionally groomed at all times

Only shortlisted candidates will be contacted.