Total 2 audit officer job vacancies in Legal / Public / Security category in B1 1RS

The security officer plays an integral part in ensuring that consistently high standards of security, safety and customer care are delivered at Mailbox at all times.

The post holder will be responsible to the Duty Manager of the day.

This role will be to provide ad hoc cover and support to the site team with the potential for a full time position.

Rate of pay - £11.15

Duties

-The ability to liaise and communicate with the control room to ensure safety for all customers and retailers.

-Managing daily enquiries and incidents which may arise throughout the operation of The Mailbox.

-Working closely with all other departments to ensure effective communication on all operational issues, such as maintenance or cleaning.

-Capability to use own initiative is essential and also to be a good team player working well as part of a team and being able to prioritise workload is important.

-A positive and friendly attitude when dealing with customers is a key attribute.

-A committed, right first-time approach is essential.

-Customer service experience is essential.

-Shift pattern will be flexible to suit the needs of the business, opportunity for overtime available.

-Hours of work will be 07:00 - 19:00 for day shifts and 19:00 - 07:00 for night shifts. The successful candidate will be expected to work a ‘4 on, 4 off' shift pattern of 2 day shifts followed by 2 night shifts.

-Punctuality is an essential requirement of this position, and all officers will be required to report for duty a minimum of 10 minutes prior to the commencement of their shift.

-Uniform will be provided.

Core Skills & Competencies

-Good communication skills essential, both written and oral.

-Ability to operate in a pressurised environment.

-Excellent customer service.

-The ability to write short reports and follow written instructions.

-Excellent time keeping.

-Attention to detail and proactive.

-Demonstrable proactive and professional approach to security.

-The ability to use your initiative and make quick decisions to deal with unexpected situations.

-Able to work in an outdoor environment in all conditions.

-Honesty and integrity.

-A polite and helpful manner.

-To follow correct radio procedures at all times.

-The confidence to challenge people where necessary.

Experience

-Experience in working within a team as well as on your own - essential

-Retail experience preferred but not essential.

Professional Qualifications/Education

-SIA Door Supervisor Licence - essential.

Personal Attributes

-Positive attitude

-Personable nature

-To have a smart appearance

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

Operations

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.

-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).

-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.

-Comply with legal obligations and safety requirements of the role.

-Follow instructions and procedures appropriately without unnecessarily challenging authority.

-Work in a systematic, methodology and orderly way.

Training

-Fully and satisfactorily complete all required competency training.

-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

-You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

-Use common sense and initiative by immediately involving others if a situation appears to become threatening.

-To maintain professional conduct in the face of difficult situations and challenging customers.

-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

-Keep to schedules and demonstrate commitment to Mitie and the Client.

-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

-To call emergency services and Communication Centre to report all incidents.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable