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Please refer to the full Job Description and Person Specification attached to this advert under "Supporting Information" which will provide further information on this role Duties and Responsibilities Communication and Working Relationship Skills Discuss queries with staff, suppliers and customers where there may be issues about non-payment, incorrect or late payments or other such issues. Communicate financial regulations and NHS rules in a simplified form to non-finance people. Analytical and Judgemental Skills Analyse and interpret financial payments and receipts. Investigate financial queries and analyse detailed data to identify errors and discrepancies. Carry out detailed financial calculations about payments and decide whether and how to pursue over/ under payments. Analyse financial data to identify errors and sort out problems from a range of options. Input and manipulate financial databases and spreadsheets, where speed and accuracy are necessary. Scan data into database and monitor. Planning and Organisational Skills Plan own workload to ensure weekly, monthly, quarterly and annual financial timetables are met. Be able to prioritise what processes should be carried out first in times of pressure e.g. know which creditor invoices should be paid before a payment run to ensure the Trusts payment performance target is met or to ensure that all debtor invoices are input before the month end closes to enable Management Accounts to measure income levels accurately.Responsibility for Patient/Client Care, Treatment and Therapy Limited or incidental contact with patients and clients. Advises patients/ clients e.g. regarding charges. Responsibility for Policy and Service Development Implementation Propose changes to working practices and procedures and implements procedures set by others. Responsibility for Finance, Equipment and Other Resources Responsible for systems, processes and procedures for relevant finance functions in accordance with Trust policies. Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management To undertake training and participate in regular supervisions as required. Responsibility for Information Resources and Administrative Duties Input financial data into computerised and paper databases/ systems; creates financial spreadsheets. Undertake relevant finance function processes and procedures in line with internal control procedures. Responsibility for Research and Development The post holder is required to contribute to any proposed changes in the design of financial systems and processes to enhance the performance of the team and the Trust. Freedom to Act Works within policies and procedures Any Other Specific Tasks Required N/A

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. This vacancy will close at midnight on the 2nd May 2024. Interviews are due to be held on the 10th May 2024. Benefits to you We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

A Job Description for Parking Officer position has been compiled. Please refer to the Job Description attached.

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27 day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability

Support the Risk Management & Patient Safety Team to ensure that the business portfolio of tasks/projects is planned, managed, and delivered effectively thus contributing to the Trusts governance process. Work autonomously on defined low risk projects as identified by the Head of Risk Management & Patient Safety, providing project planning and management support and support the risk management team on higher risk projects. Ensure accurate and open communication and co-ordination with a range of organisations, internal clinical and corporate services and individuals. Research resources and draft documents and correspondence as required. Be a proactive member of the team, supporting the Head of Risk Management & Patient Safety and Director of Quality Governance and wider Risk Team in delivery of all work-streams, as required, as well as supporting effective communication and stakeholder management, both internally and externally. Work in partnership with others and as part of cross Borough teams to deliver successful outcomes. Support the organisations ways of working, mission and strategic objectives. Responsible for delivering project tasks, where support is required and for delivering specific project activities. Contribute to the identification and analysis of programme/project risks, escalating risks as and when required. Develop, maintain, and update the Trusts Risk Management system, Risk Management shared drive, database and website resources in accordance with agreed processes and standards. Create and maintain all Risk Management Team records, management systems and reporting systems. Take responsibility for specific tasks such as Patient Safety Incident Response Framework & Learning Panel (PSIRFaLP), planning and coordination, Trust wide improvement plan agenda planning, CQC evidence collation, Improvement Plan evidence collation log. To be responsible for the organisation and coordination of work plan submission to external partner and commissioner. Management of action plans, action logs and project risks. Coordinate Patient Safety Incident Response Framework & Learning Panel meetings and document minutes of meetings as required, as well as follow up such as chasing actions, papers and updates. Draft briefing reports, draft letters of correspondence, arrange events and meetings, and produce papers for such meetings. Follow up actions from meetings, holding managers and staff to account for providing updates as required. Undertake and analyse surveys related to projects. Assist with producing programme and project status reports. Assist with developing, preparing and distributing plans and reports. Provide general administration support to the Risk & Patient Safety Team. To develop and deliver training materials regarding Risk Management & Patient Safety. Prepare to undertake and complete tasks outside of the job description on an as required basis in response to business demands. Support the Head of Risk Management & Patient Safety in the management of the Trusts arrangements to implement the Patient Safety Response Framework (PSIRF) and Learning from Patient Safety Events (LFPSE) Service. Support the Well Led agenda by supporting the Risk & Patient Safety agenda, this will include development of Risk Management newsletters, TOR, taking part in meetings with commissioners and minutes as necessary. Provide support to the compliance process with regulatory requirements including CQC reporting; collate and communicate business sensitive information as required. Collate information on the latest health related publications that impact on the Trust and can feed into Trusts soft intelligence for business. Collate and circulate electronic information bulletin with the latest publications of DH, NHS Improvement, Kings Fund and other resources to the Borough Management Team and other Service Managers. Support the Governors engagement agenda by providing a succinct summary of Board meetings for the Governors. Link with Trust initiatives (e.g. OD and Staff Engagement programmes) and when needed facilitate effective liaison with colleagues at all levels, including senior staff within the organisation, as well as supporting communication and positive relations with all stakeholders within NHS and partner organisations.

To provide effective, consistent administration support to the Clinical Director, Head of Service Delivery and the Head of Nursing & Quality. To review meeting action logs and prompt those responsible, particularly the Clinical Director, Head of Service Delivery and the Head of Nursing & Quality about impending deadlines. To advise, help and induct other team administrators. To proactively seek opportunities for personal development within the role, with the support of the Clinical Director, Head of Service Delivery and Headof Nursing & Quality. To participate in shared administrative support arrangements, such as that for Trustwide ward and team managers meetings. To develop a working knowledge of the Trusts governance systems and assist the Clinical Director, Head of Service Delivery and Head of Nursing & Quality with escalation when necessary. To support the development of operational systems, including (for example) virtual risk, incident reporting and KPI/SOP development systems. Ensure that all visitors to the SLM offices are greeted in a responsive and professional manner to ensure a positive image of the department at all times. Ensure that all phone calls to the SLM offices are answered in a responsive and professional manner to ensure a positive image of the department at all times; make arrangements for calls received outside of core service access times (eg by ensuring that messages left on answerphones are picked up and receive a timely response). To be able to direct or re-direct personal and telephone callers appropriately according to the perceived urgency of their concern and knowledge of who else might be in a position to help.

Accounts Receivable: Maintenance of the periodical income register and the raising of related sales invoices, ensuring that all debtor records are accurate and kept up to date Critically analyse and verify sales invoice requests. Ensure supporting information is validated prior to invoice being raised. Valid debtor request should be action within 2 working days Ensure invoices and credit notes raised are accurate, and Output VAT has been included where appropriate in line with Custom and Excise regulations Proactively perform credit control actions to reduce the aged debtors to a minimum level. Keep accurate records of correspondence with customers and keep an issues and query log for follow up actions by team members and management Ensure that Accounts Receivables reminder letters are posted each day and monthly statements are despatched after closedown Respond to telephone queries from other departments within the Trust and external customers Maintain records of outstanding queries and agreed actions on the financial ledger using the notes function attached to customer records Follow up outstanding debtor accounts and, where appropriate, in consultation with the Finance Team Leader, refer debts to a debt collector or the Trust's solicitors and liaise with them on the appropriate action to tak Bring any debt risks to the attention of the Finance Team Leader and senior management Ensure Purchase Ledger Suppliers Amendments are action in accordance with set procedures and with the NHS Counter Fraud Authoritys guidance. These amendments are to be authorised by the Financial Accounts Assistant To produce and maintain clear standard procedure notes (SOPs) for all aspects of the function. Accounts Payable: Ensure all purchase invoices are registered and processed within 2 working days of receipt. Where invoices have been received without an official order these should be returned to the supplier directly. Details of non-compliance should be brought to the attention of the Finance Team Leader Input VAT should be assessed for each invoice and COS recovery reference should be clearly visible on the document making sure that VAT is recovered first time at all times. Invoice Prepayments should also be considered, and identified and brought to the attention of the Team Leader Reconcile Suppliers statements for reviews by the Finance Team Leader using Excel spreadsheets Scan or file computer output, processed accounts/invoices and other records as appropriate per the Department of Health and Social Cares Records Retention guidance Respond to telephone queries from other departments within the Trust and external suppliers Ensure the unprocessed invoice report is reviewed weekly and provide detailed reports to the Finance Supervisor of long standing issues. Actively chase approval or goods receipting from budget holders, budget managers and Procurement colleagues to ensure timely payment of invoices Review the Good Received Not Invoiced (GRNI) report monthly and identify to the Finance Team Leader those requiring reversal. The reason for the reversal should be documented for audit purposes Maintain records of outstanding queries and agreed actions on the financial ledger using the notes function attached to supplier records Prevent late payment interest, legal letters and court summons from being pressed upon the Trust by ensuring all queries are resolved in a timely manner To produce and maintain clear standard procedure notes (SOPs) for all aspects of the function Goods and Service Receipting: Responsible for ensuring that GRN procedures in respect to receipting of all non-stock goods ordered via blanket/value and ad-hoc orders are followed Liaise with Purchasing staff and other Stores Staff to resolve any problems associated with goods receipting and ordered goods Liaise with Accounts Payable section in respect to queries over goods receipting and invoicing as required Regularly monitor the unprocessed invoice report, and take action to rectify any receipting issues preventing invoices from processing and payment Actively monitor the value orders against usage via the Integra order level workflow, and liaise with relevant budget holders as necessary To promote the adherence to the No-PO-No-Payment Policy Liaise with external Suppliers to resolve queries over goods receipting and invoicing as required Resolve customer queries and complaints Responsible for date stamping and distribution of mail relating to purchasing and receipts section as required; and for scanning and attaching these onto the financial system Responsible for the production and reviews of the Standard Operating Procedures (SOP) relevant to the post Any other duties designated by the Finance Team Leader and agreed with post holder General Duties (Payables and Receivables): To assist in the Agreement of Balances process, responding to statement queries and ensuring the escalation of disputed balances Update the Authorise Signatory Database (ASD), ensuring all leavers are removed and cost centres are added to all existing signatories To assist with any improvements and developments within the department Provide cover in respect of Residents Financial Services and ISF day-to-day operations To provide cover to the Cashiering function at the Trusts Finance Department as require Filing, archiving and general administration

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk In line with the Trusts Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership. However, as members of ethnicity minority groups and individuals with disabilities are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone.

In conjunction with the Complaints Co-ordinator, receive and review all incoming complaint communications, prioritise and initiate an investigation with the appropriate designated staff within the Trust. The post holder will need a good knowledge of the NHS Complaints Procedure, Information Governance, Freedom of Information and Data Protection. Directly manage highly complex and sensitive complaints information and provide expert support and advice to ensure thorough complaint investigations against NHS/Trust standards to ensure timely responses and that the Trust meets the standards set by the NHS Complaints Procedure. The post holder will also co-ordinate complaints under further local resolution and have the skills to recognise when this has been exhausted and liaison needs to take place with the Parliamentary Health Service Ombudsman. Maintain case files for all ongoing complaints and ensure that all documentation has been collated in chronological order to demonstrate easily the requirements of the procedure have been adhered to. Contribute to the effective and efficient handling of cross agency complaints in line with the locally agreed protocols, taking the lead where appropriate. Draft complaint responses for approval by the Service Manager in readiness for the Chief Executive Officer to sign. Maintain Datix to ensure that all of the required information about each complaint is present in readiness for data analysis. Establish and maintain relationships with Lead Clinicians, Clinical Directors and all grades of staff and managers to ensure effective communication and a consistent approach to all issues relating to complaints management across the Trust. Once a complaint is resolved, ensure that all complaint outcomes/actions are entered on Datix and when appropriate liaise with Service Managers, Clinical Directors and Medical Directors with regard to completed action plans. Respond positively and promptly to patient enquiries, which may include highly sensitive and contentious information. Issues often require immediate action; therefore this would include liaising with other staff within the Trust and also often includes external agencies, such as other medical providers. Liaise with Legal Services regarding any complaints that may give rise to litigation and work closely with the Patient Safety Manager for any complaints subject to a Clinical Adverse Event or CAE. Facilitate and attend complaint meetings on a frequent basis, taking notes and ensuring that the staff involved have access to all relevant paperwork and medical/nursing notes in advance. The post holder must be able to diffuse difficult and complex situations, often involving angry and bereaved clients in a professional and empathetic manner at all times. For further details of the job role please see attached job description.

Please see the full job description and person specification document(s) for main responsibilities of the role. South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3,5 and 7.

Interpret and action payroll changes for an allocation of the payroll to ensure the accurate, prompt and efficient payment of weekly and monthly salaries in line with current national local and statutory guidelines. To maintain accurate payroll records and meet all key deadlines To resolve all pay related queries effectively and in a timely manner To maintain accurate records and meet all key deadlines for the reconciliation of incorrect payments ensuring staff and managers are notified as soon as identified.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply Now" to view in Trac. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Key Relationships: Lead resuscitation Officer, Resuscitation officers, Resuscitation Administrator and Simulation Technician, Resuscitation Committee, Simulation faculty,CCOT, ICU, ED, NICU, Maternity, Theatres Main duties and responsibilities: To provide Whittington Health NHS Trust with the highest possible level of specific training and education in resuscitation thus, enabling practitioners to perform effectively therefore improving patient care and reducing clinical risk. To undertake risk assessments to provide the Trust and lead Resuscitation Officer with accurate information regarding resuscitation related risks. To undertake trust wide audit of resuscitation training, audit of cardiac arrests, practice and equipment to highlight areas for service improvement. To assist on the development of resuscitation related policys in conjunction with the resuscitation committee and the Lead Resuscitation Officer. Raise the profile of resuscitation issues amongst all staff caring for patients within the Trust. Clinical responsibilities Provides clinical expertise and support to the clinical emergency team and where necessary leads the team under supervision of the Lead Resuscitation Officer to ensure best evidenced based practice and patient outcome. The resuscitation officer will provide professional advice as needed in conjunction with the lead resuscitation officer , senior resuscitation officer and resuscitation committee. Debrief staff and relatives as necessary following all very stressful and distressing resuscitation attempts. Participate in ensuring members of the cardiac arrest teams are fully conversant and competent in advanced resuscitation techniques. Attend when possible and on duty all resuscitation attempts, supporting, facilitating and debriefing the team and family as appropriate. Maintain and develop clinical skills, credibility and expertise by working clinically in appropriate practice areas with due regard to service priorities and needs as negotiated with Lead Resuscitation Officer. Is accountable for his or her practice and takes every reasonable opportunity to sustain and improve his or her knowledge and professional competence. Practices in accordance with NMC/HCPC code of professional conduct or equivalent regulatory bodies. Participate in the duty resuscitation officer rota providing trust wide support in resuscitation issues and providing feedback of these to the resuscitation team. Provide a expert support in the event of a major incident. Attends the trust in the event of a major incident and performs actions as dictated by the relevant action card. Participates as part of a MERIT team if needed as directed by Silver Commander at the time. Educational responsibilities Participate in the development and delivery of innovative resuscitation training programmes for all levels of staff caring for patients, as delegated by the Lead Resuscitation Officer. Deliver training in a variety of settings covering most clinical areas and environments as dictated by the development strategy, training needs and risk assessments. Plan and co-ordinate the development and delivery of nationally accredited courses in resuscitation as delegated by the lead resuscitation officer. Maintain own national instructor status by adherence to code of conduct, attendance at national instructor events and teaching on courses within the Trust, in other Trusts and educational institutions to maintain credibility and strengthen clinical networking. Ensure all resuscitation training is based on the latest evidence base and adheres to European and Trust guidelines for resuscitation. Participate in the development of the Trust cascade Trainers programme. In conjunction with other clinicians and the lead resuscitation officer participate in the planning of resuscitation services within own trust areas. Develop skills and experience in clinical simulation within the Whittington simulation centre and within clinical areas utilising high and medium fidelity Simulators and equipment. Self Management Organise and plan own workload effectively. Act as an effective role model to colleagues and other members of staff. Provide resuscitation committee and lead resuscitation officer with clear strategy for delivery of own projects and complete by designated deadlines. Maintain own professional development and take every opportunity to further own clinical, educational and managerial level of competence utilising local resources and through clinical networks. Contribute to the implementation of the Trusts Strategy.To represent the resuscitation service locally and nationally as necessary. Keep accurate records of all training delivered in liaison with the Resuscitation Services Administrator. To adhere to and assist with, the development and implementation of the mission statement and philosophy of the resuscitation service with regards to resuscitation. Undertake duties required during a designated major incident as detailed on the appropriate action card in the hospital or at the scene. Have a flexible approach to working patterns and be willing to work outside normal hours as required including weekends, early mornings, and late nights and nights depending upon contingencies of the service and Trust needs.. Human Resource Management Participate in the induction of newly appointed resuscitation officers. Safeguard the health, safety and welfare of staff, patients, clients and visitors in line with local policy and statutory obligations. Initiate preliminary corrective action in accordance with Trust policies and guidelines where necessary to maintain safety of patients and staff reporting such actions to the on call manager. Financial resource management Ensure resources are utilised effectively and efficiently. Assists with the ordering and availability of supplies/ resources within budget and keeps accurate records of stock. Exercise a cost effective approach to patient care. Ability to analyse and monitor activity and financial information and provide such details to the Lead Resuscitation Officer as necessary in relation to resuscitation. Anticipates and identifies staff shortages and arranges replacement cover as necessary in conjunction with the lead resuscitation officer. Communication Maintain, build and strengthen communication between key stakeholders , resuscitation and emergency departments and relevant national bodies for resuscitation. Communicate effectively with all members of staff at all levels using negotiation and motivational techniques to encourage learning and education and to ensure adoption of evidence based practice and facilitate the delivery of high quality care. Communicate empathetically skilfully utilising counselling skills to debrief staff and relatives following distressing resuscitation situations. Clinical Governance, audit and research To adhere to the Trust strategy relating to clinical governance To act as Trust expert, to ensure trust wide review, audit and standardisation of resuscitation equipment for patients in conjunction with Lead Resuscitation Officer and the Resuscitation Committee ensuring cost effective use of resources. Undertake investigation into resuscitation related adverse incidents reporting to the Trust Resuscitation Committee and Clinical Risk Managers. Ensure regular audit and equipment checking systems are in place in accordance with Trust policy. Maintain databases for audit of clinical resuscitation attempts, DNAR and trauma. Provide accurate records and evidence for Trust assessments and strategy development in collaboration with the Lead Resuscitation Officer. Identify areas of resuscitation research and actively participate in such studies. Act as a resource to key investigators as necessary. Advise Resuscitation committee and practitioners on adoption of research findings in resuscitation techniques and therapies. Participate in production of reports, policies and risk assessments in resuscitation for the Resuscitation Committee and Trusts clinical boards in conjunction with the Lead Resuscitation Officer and clinical risk managers as necessary.

To build and maintain relationships with team members, focussing on communicating well in order to support productive team working To process new referrals in accordance with local Standard Operating Protocols (SOPs) To book clinics and appointments and to manage any cancellations or amendments in a timely manner To maintain health records as required and according to local SOPs To utilise relevant electronic patient record systems to enter and retrieve patient data, ensuring all details are accurately recorded in a timely manner To provide accurate confirmation of appointments to service users, families and carers To maintain the integrity of patient data on electronic patient records, including the creation and update of records Please see attached Job Description and Person Specification for full roles and responsibilities.