Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Analyzes business problems to be solved with automated systems. Formulates and defines automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provides technical expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configures system settings and options; plans and executes unit design, assists in integration and acceptance testing, where necessary; and creates specifications for systems to meet business requirements. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
Job Specific Duties and Responsibilities
Client facing defect management, to include support and delivery of products and legacy mainframe systems. Also, manage client communication for defects, validation and emergency change notification.
Job Specific Skills and Competencies
Looking for a candidate that is a hybrid of business and technical that can work with our in issue resolution for a distributed epayables product. Great communication skills in interpreting the very technical to our business client counterparts, but can work with our clients technical teams to trouble shoot issues. Knowledge of the incident management role and processes.
Typical Day in the Life of the Role
This role is a Level 1/Level 2 support team in various products, so there is no set schedule for the day and spends most of the day multitasking between competing priorities.
What Part Will You Play?
Works on multiple simple projects and programs from a business solution and design perspective, participates in drafting solutions documentation, in collaboration with QA resource, developers and technical teams.
Maintains knowledge in company platforms and learns to create alternative solutions. This includes product enhancement analysis and design, supporting and contributing functional testing approach, actual testing and validating as necessary.
Participates in development of product enhancements as part of client projects, following the requirements to functionality which must be designed and developed in a method that can be re-used by technology.
Submits projects for Web Product Analyst Specialist review/consideration of risk/impact for changes, participate in identifying all functional components affected, learns to estimate Solution effort and, helps to coordinate estimates across all relevant parties.
Conducts analysis on simple to medium problems, supports issue/problem resolution, implementation, notification, and post-implementation support to minimize client impact. Provides issue support to development and production support teams.
What Are We Looking For in This Role?
Minimum Qualifications
Bachelor's Degree
Relevant Experience or Degree in: In Information Technology, Business, or related field and/or equivalent of training and experience
Typically Minimum 0-2 Years Relevant Exp
Experience in integration, IT platforms and technologies in a Business Analyst environment, experience working with Web and Browser technologies.
Preferred Qualifications
Typically Minimum 2-4 Years Relevant Exp
Experience in document preparation, financial services, solutions design, programming language fundamentals, scripting knowledge, and understanding of data structuring
Pursuing or having achieved Business Analysis certification (CCBA, CBAP, BCS), International Diploma in Business Analysis or equivalent a plus
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution is based on a broad base of business knowledge
Prioritizing/Multi-tasking - Ability to manage priorities in a matrix managed environment
Facilitation and Negotiation - Demonstrates the ability to stay on task and lead to results, maintain scope, and negotiate between differing objectives to arrive at consensus within timeframes given.
“The position listed in this requisition is ineligible for the referral bonus award program”
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
