Position Summary
Role and Responsibilities
- Collaborate with UX Researchers to understand end-users and stakeholders current workflows and pain points in order to identify their needs. Apply the UX research insights into actionable items.
- Collaborate with the product team to understand and/or define business and product requirements in order to define relevant users’ journey map, steps and tasks while fulfilling their needs.
- Conceptualize original ideas that bring simplicity and user friendliness on moderate to highly complex UX problems.
- Collaborate with PMs to iterate on various possible product solutions to answer the business and technical requirements.
- Work closely with other designers, product managers and developers to conceptualize efficient and intuitive wireframes and prototypes covering workflows/steps/tasks for both internal and external users.
- Iterate on designs to arrive at the final product while respecting the Samsung Ads Design System.
- Propose new components and workflows when current ones do not answer the user needs, data and/or technical requirements.
- Collaborate with engineering to validate technical implementation feasibility and limitations.
- Understand sprint process and effort prioritization. Find creative solutions while understanding technical framework possibilities.
- Participate in user research projects to evaluate user feedback and validate the product value with stakeholders.
- Refine concepts based on user feedback.
- Communicate with platform users to gather information and periodically propose improvements.
- Understand and support the product vision and roadmap.
- Support platform-wide UX improvement initiatives.
- Advocate user-centered design concepts to product and engineering teams.
- Hold Product and Engineering accountable on implementation and highlight discrepancies via proper Design QA process.
- Ensure the product is useful, usable and delightful!
Skills and Qualifications
- Ability to work on complex problems and understand technologies.
- Understand and promote Design values and the importance of craft in the creative process.
- Able to perform benchmarking of competition or other industry solutions.
- Very strong ability to think out of the box.
- Proficient critical thinking ability to grasp complex systems, make connections, and, most importantly, to reflect on the findings, insights, and process in a neutral way while keeping larger context in mind.
- Proficient applied knowledge of User-Centered Design methodology; spanning across user research, ideation, prototyping and testing.
- Can empathize with users to understand their pain points and address their needs.
- Proactive self-starter who can work independently.
- Capable of working with stakeholders and users across different cities, countries and time zones.
- Proficient project/initiative management skills.
- Proven track of delivering projects on time while adapting to Agile sprints and product roadmap changes.
- Possess effective visual, verbal and written communication skills to accurately communicate & defend ideas, concepts and design decisions.
- UX writing ability to focus on copy, clarity, tone of voice in communicating instructions to users.
- Understand and support the team by conveying the design vision and product value.
- Understand the importance of quantifying value and effort to justify prioritization.
- Good understanding of AdTech, internal team structure that impacts workflows, etc., and the complexity of data models, site architecture, etc.
- Proficient with wireframing, low-fidelity prototypes, and high-fidelity interactive prototypes.
- Proficient in design tools such as Figma, Sketch, Adobe XD, etc.
- Proficient in user research and testing tools such as Optimal Workshop, Maze, InVision, etc.
- Proficient aptitude in using existent applicable Design System components and creating new ones when required.
- Comfortable working in an Agile/Scrum sprint format.
- Knowledge of HTML, CSS and React Java Script is nice to have.
- Bachelor or Master degree in UX Design, Human Computer Interaction, Interaction Design, Digital Media, New Media, Graphic Design or other relevant fields.
- 5+ years of experience in UX research, user experience design, product design or interaction design.
- Solid experience interviewing customers, organizing focus groups, and synthesizing insights.
- Vast experience in problem solving through User Centered Design (UCD) approach.
- Experience in tech or ad tech industry is a valuable asset.
Compensation for this role, for candidates based in Mountain View, CA, is expected to be between $165,000 and $180,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
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