CALL CENTRE AGENT / 呼叫中心代理
Full-time
Junior Executive
Kuala Lumpur, Federal Territory of...
3 months ago
職位描述:透過電話、電子郵件和即時聊天處理預約查詢/請求。向患者撥打外線電話以預訂/重新安排預約。取得患者的詳細資訊並確保所有資訊準確、及時地輸入系統以進行所有交易。及時、專業地提供優良、優質的服務。確保始終滿足關鍵績效指標(KPI)目標(例如客戶滿意度指數、首次通話解決率、生產力),以實現聯絡中心的整體目標。管理層可能不時分配給您的任何其他職責和責任。透過加倍努力建立可持續的關係並吸引客戶工作要求: SPM/STPM/文憑/學位或同等專業資格。...
職位描述:
- 透過電話、電子郵件和即時聊天處理預約查詢/請求。
- 向患者撥打外線電話以預訂/重新安排預約。
- 取得患者的詳細資訊並確保所有資訊準確、及時地輸入系統以進行所有交易。
- 及時、專業地提供優良、優質的服務。
- 確保始終滿足關鍵績效指標(KPI)目標(例如客戶滿意度指數、首次通話解決率、生產力),以實現聯絡中心的整體目標。
- 管理層可能不時分配給您的任何其他職責和責任。
- 透過加倍努力建立可持續的關係並吸引客戶
工作要求:
- SPM/STPM/文憑/學位或同等專業資格。
- 至少 2 年客戶服務/BPO/呼叫中心/電話行銷的近期工作經驗。
- 醫療/保健行業的經驗將帶來附加價值。
- 客戶服務技能 - 專心、同理心、耐心和一致性、有說服力、完美的電話禮儀和溝通技巧
福利及其他
- 醫療福利
- 保險
- 牙科福利
- 教育支持
- 雜項津貼
- 醫療的
- 正式(例如襯衫+領帶)
UM Specialist Centre (UMSC) is a tertiary, sub-specialized private healthcare provider established in year 2000 and located adjacent to University Malaya Medical Centre (UMMC). UMSC is part of an integrated regional healthcare hub with UMMC and the Faculty of Medicine of University Malaya which is the oldest medical school in Malaysia. UMSC is renowned for its exceptional medical expertise supported by the 100-year-old tradition and ethos of Care, Research and Education as well as a team of compassionate and altruistic healthcare team comprising of highly skilled Professors and Associate Professors. Using their specialized medical knowledge and warm personalized service as our core competencies, UMSC has grown into one of the most successful and dynamic healthcare provider in the country.